FR2960998A1 - Medical and/or personal emergency alarm triggering and managing method, involves transmitting alarm to remote server through telephone, carrying out geolocalization of user, and automatically sequencing stored emergency scenario - Google Patents

Abstract

The method involves inputting data relative to a user, and recording the input data in a database associated with a computer server. An emergency scenario is programmed by using an emergency scenario configuration and storing terminal, and an alarm is triggered by using a mobile telephone i.e. smartphone. The alarm is transmitted to a remote server through the telephone, geolocalization of the user is carried out, and the stored emergency scenario is automatically sequenced. An independent claim is also included for a system for triggering and managing a medical and/or personal emergency alarm.

Description

METHOD AND SYSTEM FOR TRIGGERING AND MANAGING AN EMERGENCY ALARM

FIELD OF THE INVENTION

The present invention relates to a method for triggering and managing an alarm, and a corresponding system. It relates more particularly to such a method and such a system in the case where the triggered alarm is a personal emergency alarm and / or medical triggered by a user.

PRIOR ART

In the prior art, methods and systems for triggering and managing alarms are known, in which the alarms are triggered by users in cases of personal emergencies, for example as a result of an aggression or if a danger arises, and / or medical. Such methods and systems are generally of three types: some record, on a mobile terminal, vital data of the user, these data can be exploited by the helpers once they arrived on site; others allow the call of a predefined telephone number following the triggering of an alert, for example by means of an alert pendant; and still others often require call center intervention. In the latter case, the user subscribes to a call center, is in possession of a call number of this center that he can reach in general at any time, in the case of an emergency. In such a case, the person contacted communicates with the suffering user and takes the appropriate measures for the management of the emergency.

However, in general, the systems known from the prior art are either inefficient or expensive. For example, in the case of a call center, a well-qualified staff must be present to receive calls and converse with the user, which entails substantial costs. In addition, the systems of the prior art do not locate the user effectively, except with its direct assistance. However, in a state of emergency, the user is often not able to accurately indicate the exact location where it is. It may also not know exactly where it is, if the call is made for example from the mobile phone of the user.

SUMMARY OF THE INVENTION

In view of the foregoing, a problem to be solved by the invention is to provide a method for triggering and managing a personal and / or medical emergency alarm, which overcomes the aforementioned problems of the art. prior, and which, in particular, does not require the intervention of a call center, and allows an adequate location of the user.

The solution of the invention to this problem posed firstly is a method for triggering and managing a medical and / or personal emergency alarm comprising the following steps of: entering data relating to a user and 30 of recording the data entered into a database associated with a computer server; programming an emergency scenario using a terminal for configuring and storing said emergency scenario; triggering an alert by means of a telephone and transmitting the alert to a remote server using said telephone; geolocation of the user; and automatic unwinding of the saved emergency scenario.

Its second object is a system for triggering and managing a personal and / or medical emergency alarm comprising: a computer server associated with a database comprising data relating to a user

an emergency scenario programmed by means of a configuration terminal and stored; a telephone for triggering an alert and transmitting it to a remote server; means for geolocation of the user; and means for automatically unrolling the stored emergency scenario.

Advantageously, the method according to the invention is implemented by means of, on the one hand, a computer terminal, a telephone terminal and a location terminal and, on the other hand, a voice server, a teleconference server and a computer server, said terminals and said servers communicating with each other within a computer network; the telephone is a mobile telephone, and said mobile telephone contains the telephone terminal, the computer terminal and the location terminal; for the geolocation of the user, places are predefined by listing one or more Wi-FiTM kiosks to which the user connects, and it is sought to geolocate the user using the predefined places by listing the Wi terminal or terminals -FiTM in case an alarm is triggered; the location data are transmitted by DTMF type encoding; - the location data are transmitted by SMS. BRIEF DESCRIPTION OF THE FIGURES

The invention will be better understood on reading the non-limiting description which follows, written with reference to the appended drawings, in which: FIG. 1 schematizes the system according to the invention; FIG. 2 illustrates steps preceding the geolocation of the user according to the invention; FIG. 3 illustrates the steps implemented for the geolocation of the user according to the invention; and Figures 4A to 4F show different screen copies of a mobile phone at different stages of the method according to the invention.

DETAILED DESCRIPTION OF THE INVENTION

The system according to the invention is a system for triggering and managing a personal and / or medical emergency alarm.

As it appears in FIG. 1, this system 30 comprises, on the one hand, a computer terminal, a telephone terminal and a location terminal and, on the other hand, a voice server, a teleconference server and a computer server. . The terminals and the servers communicate with each other within a computer network. The telephone terminal is contained in a mobile phone of the smart phone type (in French) or in a fixed telephone. When the telephone terminal is a smart phone, it also advantageously contains computer terminals and location. When the telephone terminal is contained in a basic fixed telephone, then this telephone does not contain the computer terminal.

This one is formed by an independent entity. On the other hand, in this case, the location terminal is constituted by pre-declaring the address corresponding to the telephone number.

The computer server contains the voice server and the teleconference server. This server is associated with a database.

The computer network is a network capable of transporting voice data in particular, as well as other types of data and, in particular, digital data, for example relating to the user.

The database contains, for each user of the system, user data, which include for example a contact card, a mini-medical file, a list of places, a list of contact persons and a list of emergency services to contact.

The contact card contains the surname, first name, date of birth, the photograph, the exact address of the user, as well as a note. This note may contain access information to the user's home, for example, the floor, the code entry door, the name and surname of the person who owns the duplicate keys of this home .

The medical mini-file contains medical information relating to the user such as current treatments, allergies.

The list of places contains a list of places commonly frequented by the user. The addresses as well as 10 geolocation elements are specified in this list. This is for example a workplace, a school, a supermarket.

The contact list contains the names and first names of these persons as well as their telephone numbers and email addresses.

The user data is data that is inputted through the configuration terminal and is transferred to the computer server for storage in the database.

For geolocation of the user, different mechanisms are implemented. If the user calls from a fixed line, it must be declared in the contact card which gives the address. If the user calls from a smart phone, it infers a geolocation and a degree of accuracy of this geolocation by combining several mechanisms. A first mechanism uses the address of the nearest base or cellID (identifier of the cell in the cellular network). This is a first so-called short geolocation mechanism. A second mechanism uses the reception of GPS signals. This is a second so-called long geolocation mechanism. An additional mechanism uses the surrounding WifiTM networks.

For the implementation of the additional mechanism using WifiTM networks, an Internet signature is associated with each place frequented by the user when the WifiTM module of his phone is activated. It is then possible to obtain an immediate and precise location of the user if an alarm is triggered, which allows to act accordingly.

As illustrated in FIG. 2, when the application is started, the first and second geolocation mechanisms are triggered. In addition, when the WiFiTM module of the mobile phone is active, the following actions are performed. It is first of all searched if the name of the WifiTM network (s) accessible on the phone. It is then determined whether the phone is connected to one of these networks. If not, the accessible characteristics of the network (referred to as "Tag" in Figure 2), including the name of the network, are stored in the database. If yes, an Internet address is obtained and a more complex tag is stored in the database. A step of determining the recurrence of the event may furthermore be implemented. If the event is recurrent, that is to say, in practice, if the user is often connected to the identified WifiTM network, then the application asks the user to name this place. The place can be added to the database. This will be for example: "House" or "Work" or "at Mr. Dupont".

As illustrated in FIG. 3, when an alarm is triggered, it is determined whether the WifiTM location is recognized. If so, geolocation uses this location. If not, it is determined whether a data network other than the WifiTM network is accessible. If so, geolocation data is transmitted via this data network, and an acknowledgment of receipt of this data is requested. In the opposite case, or if no data network is accessible, the data is transmitted by DTMF type encoding, that is to say the combinations of frequencies used for telephony for dialing telephone numbers.

The alarm is triggered by calling a special preprogrammed number. On a smart phone, this is achieved by opening a dedicated application and pressing a button, this button being virtual or physical. On a regular land line phone, this is achieved by activating a preprogrammed one-touch number.

Following the triggering of the alarm, the computer server reads the geolocation information, if it is available.

Then, the pre-recorded scenario of taking into account the alarm is executed automatically, the various actions of this scenario being executed generally simultaneously.

The vital information needed to take the alarm into account is communicated automatically.

The voice server records a voice message and, via the teleconference server, establishes telephone connections with the listed contact persons. These people are called in groups of two, so as to avoid confusion due to too many interlocutors. Attached people have the option of either hanging up, making a call to others, or pressing the pound key to connect with the pre-listed emergency services. The persons to be contacted also receive, by e-mail and / or SMS, a description of the incident including, for example, the surname, first name, date of birth and photograph of the user, the exact time of initiation. the alarm, a voice message, the geolocation of the user on a map, the exact address, the digicode, the place where it is possible to find the keys, if this place is defined, the medical mini-file, and the list of people to contact. The contacts receive an automatic call from the server asking them to confirm their role and explaining the process to them by voice and e-mail. Thus, it is ensured that not only does the backup chain exist, but also that it is formed.

The following redundancy elements are implemented: the call of a fixed telephone, if the mobile phone is down; sending data in DTMF if there is no network connection; five contacts, to be certain that at least one contact will answer; the use of three simultaneous channels, telephone, SMS and email; automatic validation of contacts by the system; automatic verification of addresses and telephone numbers; and user training. Various application screens are shown in FIGS. 4A-4F.

The screen of Figure 4A is the home screen of the application. The emergency alarm is launched by sliding the virtual button at the bottom left of the screen, carrying a horizontal arrow. The programming of the scenario and, more generally, the configuration is done by pressing the central virtual button with an "i". The bag located at the bottom right of the buoy activates or deactivates the mini-medical file.

The parameters are defined by selecting an existing contact or creating a new one in the configuration screens shown in Figures 4B and 4C. Once the contact is selected, it will appear.

The medical mini-file screen is shown in Figure 4D, that for selecting emergency department contacts and places frequented is shown in Figure 4E, and that relating to the association of a place with an address WifiTM is shown in Figure 4F. .

Claims (7)

REVENDICATIONS1. Method for triggering and managing a medical emergency and / or personal yes alarm comprising the following steps of: entering data relating to a user and recording the data entered into a database associated with a computer server; programming an emergency scenario using a terminal for configuring and storing said emergency scenario; Triggering an alarm by means of a telephone and transmitting the alarm to a remote server using said telephone; geolocation of the user; and automatic unwinding of the stored emergency scenario. 2. Method according to claim 1, characterized in that it is implemented by means, on the one hand, of a computer terminal, a telephone terminal and a location terminal and, on the other hand, on the other hand, a voice server, a teleconference server and a computer server, said terminals and said servers communicating with each other within a computer network. 25 3. Method according to one of claims 1 or 2, characterized in that the phone is a mobile phone, and in that said mobile phone contains the telephone terminal, the computer terminal and the location terminal. 30 4. Method according to one of the preceding, characterized in claims that for the geolocation of the user, places are preset by listing one or more Wi-FiTM terminals to which the user connects, and one seeks to geolocate the user using the predefined locations by listing the Wi-FITM terminal (s) in case an alarm is triggered. 5. Method according to one of the preceding claims, characterized in that the location data are transmitted by encoding DTMF type. 6. Method according to one of the preceding claims, caratérisée in that the location data are transmitted by SMS. 15 A system for triggering and managing a medical and / or personal emergency alarm comprising: a computer server associated with a database comprising data relating to a user; an emergency scenario programmed by means of a configuration terminal and stored; a telephone for triggering an alert and transmitting it to a remote server; means for geolocation of the user; and means for automatically unrolling the stored emergency scenario.