FR2846826A1 - Telephone conversation recording and broadcasting system for use in mobile and fixed telephony, has vocal server to record telephone conversation, and another server to transmit written transcription of conversation to speaker - Google Patents

Abstract

The system has a vocal server (2) to record a telephone conversation on reception of key words by the server and a conversation server (1) used as an interface between the speakers and vocal server. A server (4) transmits a written transcription of the telephone conversation e.g. in the form of an audio file attached to an electronic mail to a speaker. An Independent claim is also included for a process of recording and broadcasting of telephone conversion between speakers.

Description

System and method for recording and broadcasting conversation

  The present invention relates to the field of telephony and applies to mobile telephony as well as to fixed telephony. There are currently voice servers operating in VXML for example, having functions of automaton, recognition and speech synthesis. Thus, a client equipped with a telephone handset can enter into dialogue with a server. Voice. 10 Typically, the voice server proposes a list of choices which the customer selects either by pressing a key on the keyboard of his telephone handset corresponding to the number of the proposed choice or by

pronouncing the corresponding word.

  The invention provides a new telephone service reducing the work of note taking by a caller during a telephone conversation, allowing him to better concentrate on said telephone conversation, and facilitating a telephone conversation via a mobile telephone handset whose owner is often in a difficult position to take written notes. The invention therefore aims to remedy these difficulties. The invention also aims to increase the understanding of the interlocutors and to

  avoid misunderstandings during a telephone conversation.

  The telephone recording and broadcasting system between several parties, according to one aspect of the invention, comprises at least one voice server capable of recording a telephone conversation, at least one conversation server serving as an interface between the parties and the voice server, and at least one message sending server able to send to at least one of the interlocutors a written transcript of the telephone conversation. 30 It is therefore no longer necessary to take notes during a telephone conversation, which makes it much easier for callers who can better concentrate on the essentials. In addition, the invention also allows the interlocutors to spare themselves a note taking after the telephone conversation, more likely to contain errors and

time consuming.

  In one embodiment of the invention, the voice server is able to perform a written transcription of the telephone conversation. The written transcript can then be disseminated by different communication media: short messages such as SMS, emails, faxes, etc. Advantageously, the voice server is able to start and stop recording a telephone conversation and the

  written transcription of the telephone conversation upon receipt of instructions from the voice server. The written transcription operation can be carried out either simultaneously with the recording, or later, depending on the computing capacities and availability of the voice server.

  In one embodiment of the invention, the message sending server comprises a database making it possible to establish a correspondence between the telephone number of each interlocutor and the coordinates of the medium used for sending the transcription 20 written of the telephone conversation. The contact details of the said media can be updated at the start of each telephone conversation. In one embodiment of the invention, the message sending server comprises a man-machine interface for initializing the coordinates of the media used for sending the message.

  written transcript of the telephone conversation.

  In one embodiment of the invention, the voice server comprises a man-machine interface accessible by telephone network. The invention also provides a method of recording and broadcasting a telephone conversation between several interlocutors, in which a telephone conversation is recorded on a voice server, and a written transcription of the telephone conversation is sent to at least one of the interlocutors. As a variant, one can add to the written transcription the recording of the telephone conversation, for example in the form of an audio file annexed to an email. The recording of the telephone conversation can be transmitted to the sending server so that it can address it to a voice mailbox. Advantageously, registration takes place on receipt of one or

  several keywords by the voice server.

  In one embodiment of the invention, a transcript

  written of the telephone conversation takes place on receipt of 10 instructions from the voice server.

  In one embodiment of the invention, the connection between the interlocutors and the voice server is carried out by a multi-party conversation server. The multi-party conversation server may be of the type used to provide the three-party conversation service. The invention also provides a method of recording and

  broadcasting of a telephone conversation between several interlocutors, in which a telephone conversation is recorded on a voice server, and a recording of the telephone conversation is sent to at least one voice mailbox. The mailbox 20 will generally belong to one of the parties.

  Server means a computer or set of computers with specific resources that it makes available to others

  computers via a communication network.

  The present invention will be better understood on studying the detailed description of an exemplary embodiment.

  in no way limiting and illustrated by the appended drawings, in which: FIG. 1 is a schematic view of a system according to an embodiment of the invention;

  - Figure 2 is a schematic view of a detail of operation of the invention.

  As can be seen in FIG. 1, the system comprises a conversation server 1 capable of managing a conversation with at least three parties, a voice server 2 equipped with a man / machine interface 3 capable of entering into communication with the server conversation 1 and then playing the role of a contact for the conversation server 1, a sending server 4 comprising a man / machine interface 5 and a database 6. The database 6 can also be provided external to the sending server 4. Servers 1, 2 5 and 4 can communicate with each other by a communication network,

IP type or other.

  In addition to the man-machine interface 3 of the voice server 2, the conversation server 1 is provided for communicating with a plurality of clients 7, 8 via their telephone handsets 10, 9, 10, which can be of fixed type, wireless, mobile, etc. The clients 7, 8 can initiate a telephone conversation, become interlocutors in a conventional manner, the man machine interface 3 receiving the conversation between the interlocutor client 7, 8 and thus playing a passive listening role. The voice server 2 detects possible keywords in said conversation, in particular keywords constituting recording or end of recording instructions. Servers 1 and 4 can communicate with clients 7, 8 via their telephone handsets, 9, 10,

over a telephone network.

  When the voice server 2 detects a keyword forming a recording instruction, it records the conversation between the talking clients 7 and 8 until it receives a keyword forming an instruction to end recording. The voice server performs, either at the end of the recording, or during the recording, the written transcription of the telephone conversation by an appropriate speech recognition processing. The voice server 2 then sends to the sending server 4 a request to send a message containing the written transcription of the telephone conversation and the telephone coordinates of the handsets 9 and 10 of the contact clients 7 and 8 30 which have been supplied to it beforehand. by the conversation server 1. The sending server 4 transmits the telephone coordinates to the database 6 which in return sends it the coordinates of the media to

use for sending the message.

  These contact details will generally be different from said telephone contact details, but in the case of a contact customer 7, 8 equipped with a fax telephone may be identical. The contact details of the medium used for sending may be a fax number, an e-mail address or a message address

  short SMS type. The sending server 4 then sends to each interlocutor 7, 8 the written transcription of their telephone conversation by the media, the coordinates of which are stored in the database 6, for example, on the facsimile machine 11 of the client 10 interlocutor 7 and on the laptop 12 of the client 8.

  In certain applications, the voice server sends the recording of the conversation to the sending server 4 which sends said recording to one or more mailboxes 13 from one or more interlocutors. The database 6 can store the information necessary for this type of application, in particular the

voicemail contact information.

  The invention thus allows a person to trace in writing all or part of a telephone conversation with one or more third parties, then to receive a written transcription by electronic message, fax, short SMS message, etc. The written transcription thus facilitates

  exchanges by allowing an a posteriori consultation of the important elements of the telephone conversation, for example the description of a request between a customer and a supplier, indications

  between two correspondents, etc. The conversation server 1 allows the voice server 2 and the different parties in the conversation to coexist within the same telephone conversation. It can be a server

  three-way conversation or conference call server.

  The voice server 2 is contacted during any use of the service by the client who initiates the communication, and remains connected to the telephone conversation for the duration of the latter. The voice server 2 is programmed to react to a certain number of keywords which make it possible to start the written transcription of the telephone conversation, to stop the written transcription, to validate or invalidate, with a possible choice by default, the transcription carried out, and whether or not to send them to the various parties. Optionally, other functions can be triggered by 5 key words, such as repeating the transcription already carried out or partially erasing a sequence. The voice server 2 has a voice recognition function which transcribes what is heard in written text. The voice recognition function is linked to the language used by the interlocutors, and possibly to a particular interlocutor. In this case, the voice server 2 can ask this interlocutor for prior learning. The voice server 2 also has, as an option, a voice synthesis function, for the possible replay of the sequence (s) already transcribed. Finally, the voice server 2 is able to recognize and record the telephone numbers of the different parties, in order to then transmit them to the sending server 4. However, this function can be ensured by the

chat server 1.

  The purpose of the sending server 4 is, at the request of the voice server 2, to find, from the telephone coordinates of all the 20 interlocutors transmitted by the voice server 2, the coordinates of the media to be used to transmit the message to these interlocutors, and to transmit the said message on these different media. To carry out the correspondence between the telephone coordinates of the interlocutors and the media desired by said interlocutors, the sending server 4 comprises a database 6. The database is initialized beforehand by each user of the service or a user given as a prescriber subscribed to the transcription service. It can thus be seen, in FIG. 2, that the client 7 equipped with his telephone handset 9 sends, prior to the telephone conversation, the contact details of the various parties to the man-machine interface 5 of the sending server 4, which can then fill in the database 6. We can also provide for this step to be carried out after the telephone conversation but, of course, before sending the written transcript to each interlocutor

of the conversation.

    As an example, we can foresee that the keywords "I note" and it is noted "respectively trigger the start of recording 5 by the voice server 2 and the end of recording. Thus, the following telephone conversation : Appellant: So, I note Intervention scheduled for Monday, September 23 afternoon Replacement of Ms. X's water heater

  Residence of the Lilacs. 3rd floor. Noted.

  Called: That's what we said. Can you also remind me where the building is and leave me that person's phone number? Caller: Yes of course. I note. When you arrive by highway, take exit 11. Then left at the roundabout. 15 The building is on the right, just after the gendarmerie. Noted. Everything is OK ?

  Called: No, I'm missing the phone number ...

  Caller: Oh, excuse me. I note. The phone number of

  Madame X is XX 33 44 55 66. It is noted. I think everything is good.

  can result in the following transcription being sent to both interlocutors, calling and called: Automatic sending to the following people: Monsieur Appelant - 01 55 55 77 88 Fax: 01 55 55 77 88 Monsieur Appelé 01 12 13 14 15 30 Mail: m.appelle@wanadoo.fr / 09/02 - 15h42 Automatic transcription of the conversation: From: 20/09/02 - 15: 30: 1415: 40: 17 Between: XX 55 55 77 88

YY 12 13 14 15

  : 32: 20 - Intervention scheduled for Monday 23 September after 5 noon. Replacement of Madame X's water heater. Residence

Lilacs. Third floor.

  : 33: 02 - When you arrive by highway, take exit 11. Then left at the roundabout. The building is on the 10 right, just after the gendarmerie.

  : 33: 45 - Madame X's number is XX 33 44 55 66.

/ 09/02 - 15:40:55

  The transcription includes a header reminding the parties to receive a transcription of their conversation as well as the telephone number and the sending address of said transcription. The transcription also includes a message body 20 as transcribed by the voice server 2 and including the voice channels

  transcribed between the start and end keywords of transcription.

  The invention thus allows an easier conversation between interlocutors who can fully devote themselves to the conversation knowing that they will subsequently receive a transcription faithfully reproducing the words exchanged. This makes conversations much more pleasant and avoids errors of interpretation, each interlocutor being able, soon after the conversation, to check what

who traded there.

Claims (10)

  1. System for recording and broadcasting a telephone conversation between several interlocutors, characterized in that it comprises at least one voice server (2) capable of recording a telephone conversation; at least one multi-party conversation server (1) serving as an interface between the parties and the voice server; and at least one message sending server (4) capable of sending to at least one of the interlocutors a written transcription of the phone call.   2. System according to claim 1, characterized in that the voice server (2) is able to perform a written transcription of the phone call.   3. System according to claim 2, characterized in that the voice server (2) is capable of starting and stopping the recording of a telephone conversation and the written transcription of the conversation   by phone on reception of keywords.   4. System according to any one of the claims   above, characterized in that the message sending server (4) comprises a database (6) making it possible to establish a correspondence between the telephone number of each interlocutor and the coordinates of the medium used for sending the written transcript of the telephone conversation.   5. System according to any one of the claims   above, characterized in that the sending server (4) of 25 messages includes a man-machine interface (5) for initializing the coordinates of the media used for sending the   written transcript of the telephone conversation.   6. System according to any one of the claims   above, characterized in that the voice server (2) comprises a man-machine interface (3) accessible by telephone network.   7. Method for recording and broadcasting a telephone conversation between several interlocutors, in which a telephone conversation is recorded on a voice server, and a written transcription of the telephone conversation is sent to at least one of the interlocutors. 8. The method of claim 7, wherein the recording   takes place upon reception of keywords by the voice server.   9. Method according to claim 7 or 8, in which a written transcription of the telephone conversation takes place on reception. voice server instructions.   10. The method of claim 9, wherein the implementation   relation between the interlocutors and the voice server is carried out by a conversation server with several.