FR2844127B1 - Systeme d'echange telephonique asynchrone de messages vocaux - Google Patents

Systeme d'echange telephonique asynchrone de messages vocaux

Info

Publication number
FR2844127B1
FR2844127B1 FR0210949A FR0210949A FR2844127B1 FR 2844127 B1 FR2844127 B1 FR 2844127B1 FR 0210949 A FR0210949 A FR 0210949A FR 0210949 A FR0210949 A FR 0210949A FR 2844127 B1 FR2844127 B1 FR 2844127B1
Authority
FR
France
Prior art keywords
asynchronous
exchange system
telephone exchange
voice messages
messages
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR0210949A
Other languages
English (en)
Other versions
FR2844127A1 (fr
Inventor
Stephane Riou
Ghislain Guillochon
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange SA
Original Assignee
France Telecom SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by France Telecom SA filed Critical France Telecom SA
Priority to FR0210949A priority Critical patent/FR2844127B1/fr
Publication of FR2844127A1 publication Critical patent/FR2844127A1/fr
Application granted granted Critical
Publication of FR2844127B1 publication Critical patent/FR2844127B1/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4536—Voicemail combined with text-based messaging
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53375—Message broadcasting
FR0210949A 2002-09-04 2002-09-04 Systeme d'echange telephonique asynchrone de messages vocaux Expired - Fee Related FR2844127B1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
FR0210949A FR2844127B1 (fr) 2002-09-04 2002-09-04 Systeme d'echange telephonique asynchrone de messages vocaux

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR0210949A FR2844127B1 (fr) 2002-09-04 2002-09-04 Systeme d'echange telephonique asynchrone de messages vocaux

Publications (2)

Publication Number Publication Date
FR2844127A1 FR2844127A1 (fr) 2004-03-05
FR2844127B1 true FR2844127B1 (fr) 2004-10-22

Family

ID=31503109

Family Applications (1)

Application Number Title Priority Date Filing Date
FR0210949A Expired - Fee Related FR2844127B1 (fr) 2002-09-04 2002-09-04 Systeme d'echange telephonique asynchrone de messages vocaux

Country Status (1)

Country Link
FR (1) FR2844127B1 (fr)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11093898B2 (en) 2005-12-08 2021-08-17 International Business Machines Corporation Solution for adding context to a text exchange modality during interactions with a composite services application
US20070133773A1 (en) 2005-12-08 2007-06-14 International Business Machines Corporation Composite services delivery
US8259923B2 (en) 2007-02-28 2012-09-04 International Business Machines Corporation Implementing a contact center using open standards and non-proprietary components
US10332071B2 (en) 2005-12-08 2019-06-25 International Business Machines Corporation Solution for adding context to a text exchange modality during interactions with a composite services application
US7921214B2 (en) 2006-12-19 2011-04-05 International Business Machines Corporation Switching between modalities in a speech application environment extended for interactive text exchanges
US8027839B2 (en) 2006-12-19 2011-09-27 Nuance Communications, Inc. Using an automated speech application environment to automatically provide text exchange services
US8204182B2 (en) 2006-12-19 2012-06-19 Nuance Communications, Inc. Dialect translator for a speech application environment extended for interactive text exchanges
US8000969B2 (en) 2006-12-19 2011-08-16 Nuance Communications, Inc. Inferring switching conditions for switching between modalities in a speech application environment extended for interactive text exchanges
US8594305B2 (en) 2006-12-22 2013-11-26 International Business Machines Corporation Enhancing contact centers with dialog contracts
US9247056B2 (en) 2007-02-28 2016-01-26 International Business Machines Corporation Identifying contact center agents based upon biometric characteristics of an agent's speech
US9055150B2 (en) 2007-02-28 2015-06-09 International Business Machines Corporation Skills based routing in a standards based contact center using a presence server and expertise specific watchers

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2225916B (en) * 1988-11-14 1993-03-10 Telsis Ltd Messaging apparatus and a method of operating the apparatus
EP0717545A3 (fr) * 1994-12-13 1998-06-17 AT&T Corp. Service de réseau téléphonique interactif
FI110297B (fi) * 2000-08-21 2002-12-31 Mikko Kalervo Vaeaenaenen Lyhytäänisanomajärjestelmä, -menetelmä ja -päätelaite

Also Published As

Publication number Publication date
FR2844127A1 (fr) 2004-03-05

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Legal Events

Date Code Title Description
ST Notification of lapse

Effective date: 20140530