FR2824980B1 - MULTIMEDIA COMMUNICATION MANAGEMENT METHOD AND DEVICE - Google Patents

MULTIMEDIA COMMUNICATION MANAGEMENT METHOD AND DEVICE

Info

Publication number
FR2824980B1
FR2824980B1 FR0106408A FR0106408A FR2824980B1 FR 2824980 B1 FR2824980 B1 FR 2824980B1 FR 0106408 A FR0106408 A FR 0106408A FR 0106408 A FR0106408 A FR 0106408A FR 2824980 B1 FR2824980 B1 FR 2824980B1
Authority
FR
France
Prior art keywords
management method
communication management
multimedia communication
multimedia
management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR0106408A
Other languages
French (fr)
Other versions
FR2824980A1 (en
Inventor
Albert Brakha
Gabriel Pavillet
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
C3T
Original Assignee
C3T
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by C3T filed Critical C3T
Priority to FR0106408A priority Critical patent/FR2824980B1/en
Priority to PCT/FR2002/001618 priority patent/WO2002093892A1/en
Publication of FR2824980A1 publication Critical patent/FR2824980A1/en
Application granted granted Critical
Publication of FR2824980B1 publication Critical patent/FR2824980B1/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/08—Indicating faults in circuits or apparatus
    • H04M3/12—Marking faulty circuits "busy"; Enabling equipment to disengage itself from faulty circuits ; Using redundant circuits; Response of a circuit, apparatus or system to an error
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
FR0106408A 2001-05-15 2001-05-15 MULTIMEDIA COMMUNICATION MANAGEMENT METHOD AND DEVICE Expired - Fee Related FR2824980B1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
FR0106408A FR2824980B1 (en) 2001-05-15 2001-05-15 MULTIMEDIA COMMUNICATION MANAGEMENT METHOD AND DEVICE
PCT/FR2002/001618 WO2002093892A1 (en) 2001-05-15 2002-05-14 Method and device for multimedia communication management

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR0106408A FR2824980B1 (en) 2001-05-15 2001-05-15 MULTIMEDIA COMMUNICATION MANAGEMENT METHOD AND DEVICE

Publications (2)

Publication Number Publication Date
FR2824980A1 FR2824980A1 (en) 2002-11-22
FR2824980B1 true FR2824980B1 (en) 2004-08-06

Family

ID=8863313

Family Applications (1)

Application Number Title Priority Date Filing Date
FR0106408A Expired - Fee Related FR2824980B1 (en) 2001-05-15 2001-05-15 MULTIMEDIA COMMUNICATION MANAGEMENT METHOD AND DEVICE

Country Status (2)

Country Link
FR (1) FR2824980B1 (en)
WO (1) WO2002093892A1 (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8443179B2 (en) 2003-09-30 2013-05-14 Microsoft Corporation Method and system for unified audio control on a personal computer
US8635554B2 (en) 2003-05-20 2014-01-21 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7697506B2 (en) 2003-08-29 2010-04-13 Microsoft Corporation System and method for enhanced computer telephony integration and interaction
US8358774B2 (en) 2005-05-12 2013-01-22 Aspect Software, Inc. Enterprise-wide occupancy based routing
EP2043346A1 (en) * 2007-09-28 2009-04-01 Alcatel Lucent Call center management system
CN101883190A (en) * 2009-05-06 2010-11-10 华为技术有限公司 Seat processing method, switch and call center

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB8922529D0 (en) * 1989-10-06 1989-11-22 Plessey Telecomm Call distribution system
US5450482A (en) * 1992-12-29 1995-09-12 At&T Corp. Dynamic network automatic call distribution
IL125571A0 (en) * 1997-08-01 1999-03-12 Comverse Network Syst Inc A packet-switched-network telephone system
CA2303840A1 (en) * 1997-09-18 1999-04-22 Patrick K. Brady System and method for integrating voice on network with traditional telephony
GB2342529B (en) * 1998-10-05 2003-06-04 Hewlett Packard Co Call Centre
ATE324005T1 (en) * 1999-02-05 2006-05-15 Siemens Ag METHOD FOR SETTING UP A CONNECTION BETWEEN TWO COMMUNICATIONS DEVICES OVER AN IP-ORIENTED NETWORK

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8635554B2 (en) 2003-05-20 2014-01-21 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer
US8694915B2 (en) 2003-05-20 2014-04-08 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer
US9392043B2 (en) 2003-05-20 2016-07-12 Microsoft Technology Licensing, Llc Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer
US8443179B2 (en) 2003-09-30 2013-05-14 Microsoft Corporation Method and system for unified audio control on a personal computer
US8644481B2 (en) 2003-09-30 2014-02-04 Microsoft Corporation Method and system for unified audio control on a personal computer

Also Published As

Publication number Publication date
WO2002093892A1 (en) 2002-11-21
FR2824980A1 (en) 2002-11-22

Similar Documents

Publication Publication Date Title
GB2381352A8 (en) Fashion information server device and fashion information management method
GB0104260D0 (en) Electronic device and information management method
MXPA03003684A (en) Portable data acquisition and management system and associated device and method.
DE60035830D1 (en) Network device management device and method
DE50003998D1 (en) DATA TRANSFER DEVICE AND METHOD
FR2824393B1 (en) LONG-TERM NAVIGATION METHOD AND DEVICE
FR2826202B1 (en) SUPERCAPACITY BALANCING METHOD AND DEVICE
FR2842984B1 (en) METHOD AND DEVICE FOR SELECTING TELECOMMUNICATION NETWORKS
EP1498798A4 (en) Server device and program management system
FR2826203B1 (en) SUPERCAPACITY BALANCING METHOD AND DEVICE
FR2862834B1 (en) VIDEO-PROJECTION METHOD AND DEVICE
FR2824980B1 (en) MULTIMEDIA COMMUNICATION MANAGEMENT METHOD AND DEVICE
FR2858148B1 (en) DEVICE AND METHOD FOR TRANSMITTING A MESSAGE
FR2796024B1 (en) COOLING BRAKE METHOD AND DEVICE
HK1058873A1 (en) Communication system and connection management server apparatus
EP1505761A4 (en) Data transmission method and data transmission device
FR2822581B1 (en) METHOD AND DEVICE FOR DATA TRANSMISSION
FR2838598B1 (en) STEREOSCOPIC TELEVISION METHOD AND DEVICE
FR2810482B1 (en) METHOD FOR MANAGING A COMMUNICATION MODULE AND DEVICE COMPRISING SUCH A MODULE
FR2833974B1 (en) METHOD AND DEVICE FOR CRIMPING YARN
FR2806100B1 (en) CRISTALLOGENESIS DEVICE AND METHOD
FR2827632B1 (en) POLLUTANT EMISSION REDUCTION METHOD AND DEVICE
FR2827995B1 (en) MEMORY MANAGEMENT METHOD AND DEVICE
FR2815744B1 (en) ADMINISTRATION APPLICATION MANAGEMENT DEVICE AND ASSOCIATED METHOD
FR2844376B1 (en) METHOD AND DEVICE FOR MANAGING AN ALARM SYSTEM

Legal Events

Date Code Title Description
CA Change of address
CA Change of address
PLFP Fee payment

Year of fee payment: 16

ST Notification of lapse

Effective date: 20180131