FR2802373B1 - Systeme et methode pour personnaliser la qualite des services en fonction des clients dans un environnement informatique collaboratif - Google Patents

Systeme et methode pour personnaliser la qualite des services en fonction des clients dans un environnement informatique collaboratif

Info

Publication number
FR2802373B1
FR2802373B1 FR0014662A FR0014662A FR2802373B1 FR 2802373 B1 FR2802373 B1 FR 2802373B1 FR 0014662 A FR0014662 A FR 0014662A FR 0014662 A FR0014662 A FR 0014662A FR 2802373 B1 FR2802373 B1 FR 2802373B1
Authority
FR
France
Prior art keywords
request
client
customizing
customer
quality
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR0014662A
Other languages
English (en)
Other versions
FR2802373A1 (fr
Inventor
Rajamony Ramakrishnan
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Publication of FR2802373A1 publication Critical patent/FR2802373A1/fr
Application granted granted Critical
Publication of FR2802373B1 publication Critical patent/FR2802373B1/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5235—Dependent on call type or called number [DNIS]

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • Marketing (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Computer Security & Cryptography (AREA)
  • Economics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Computer And Data Communications (AREA)
FR0014662A 1999-12-14 2000-11-14 Systeme et methode pour personnaliser la qualite des services en fonction des clients dans un environnement informatique collaboratif Expired - Fee Related FR2802373B1 (fr)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US09/460,496 US6442550B1 (en) 1999-12-14 1999-12-14 System and method in a collaborative data processing environment for customizing the quality of service on a per-client basis

Publications (2)

Publication Number Publication Date
FR2802373A1 FR2802373A1 (fr) 2001-06-15
FR2802373B1 true FR2802373B1 (fr) 2006-10-06

Family

ID=23828946

Family Applications (1)

Application Number Title Priority Date Filing Date
FR0014662A Expired - Fee Related FR2802373B1 (fr) 1999-12-14 2000-11-14 Systeme et methode pour personnaliser la qualite des services en fonction des clients dans un environnement informatique collaboratif

Country Status (2)

Country Link
US (1) US6442550B1 (fr)
FR (1) FR2802373B1 (fr)

Families Citing this family (26)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10011655B4 (de) * 2000-03-10 2004-07-01 Siemens Ag Verfahren und Anordnung zur Zuordnung von Ressourcen in einem Kommunikationssystem
US7140018B1 (en) * 2000-06-20 2006-11-21 International Business Machines Corporation Method of using a distinct flow of computational control as a reusable abstract data object
US20020156881A1 (en) * 2000-10-03 2002-10-24 Klopp Lemon Ana H. Von HTTP transaction monitor with replay capacity
JP4294879B2 (ja) * 2001-02-05 2009-07-15 株式会社日立製作所 サービスレベル制御機構を有するトランザクション処理システム及びそのためのプログラム
US6895585B2 (en) * 2001-03-30 2005-05-17 Hewlett-Packard Development Company, L.P. Method of mixed workload high performance scheduling
US7213071B2 (en) * 2001-04-03 2007-05-01 International Business Machines Corporation Quality of service improvements for network transactions
US8190670B2 (en) * 2001-04-16 2012-05-29 Microsoft Corporation Web site cobrowsing
US7356820B2 (en) * 2001-07-02 2008-04-08 International Business Machines Corporation Method of launching low-priority tasks
US6886041B2 (en) * 2001-10-05 2005-04-26 Bea Systems, Inc. System for application server messaging with multiple dispatch pools
US7003570B2 (en) * 2001-10-05 2006-02-21 Bea Systems, Inc. System for integrating java servlets with asynchronous messages
US6772202B2 (en) 2001-11-28 2004-08-03 Gamespy Industries, Inc. Queuing system, method and computer program product for network data transfer
DE50212264D1 (de) * 2002-03-26 2008-06-26 Infineon Technologies Ag Steuereinrichtung
US7457312B2 (en) * 2002-06-19 2008-11-25 Microsoft Corporation Bandwidth sharing in advanced streaming format
US7290057B2 (en) * 2002-08-20 2007-10-30 Microsoft Corporation Media streaming of web content data
WO2006007415A2 (fr) * 2004-06-16 2006-01-19 Regents Of The University Of Colorado Commande adaptative non lineaire de dynamique de distribution de ressources
US20060026633A1 (en) * 2004-07-30 2006-02-02 Pulitzer J H Integrated interactive advertising promotions and an A/V telecommunication device
US20060095922A1 (en) * 2004-11-03 2006-05-04 Oracle International Corporation Response Time to Process Desired Transaction Requests in Event Based Network Servers
US7707345B2 (en) * 2005-05-13 2010-04-27 International Business Machines Corporation Methods and apparatus for managing deadtime in feedback control queuing system
US7823158B2 (en) * 2005-08-18 2010-10-26 International Business Machines Corporation Adaptive scheduling and management of work processing in a target context in resource contention
US7512707B1 (en) * 2005-11-03 2009-03-31 Adobe Systems Incorporated Load balancing of server clusters
US8150970B1 (en) 2007-10-12 2012-04-03 Adobe Systems Incorporated Work load distribution among server processes
US10073922B2 (en) * 2007-11-20 2018-09-11 Microsoft Technology Licensing, Llc Advertisement-controlled web page customization
US8972551B1 (en) * 2010-04-27 2015-03-03 Amazon Technologies, Inc. Prioritizing service requests
KR101949382B1 (ko) * 2012-04-04 2019-02-18 삼성전자주식회사 서비스 품질의 향상을 위한 시스템 온 칩 및 시스템 온 칩의 제어 방법
US10313433B2 (en) * 2013-03-14 2019-06-04 Thoughtwire Holdings Corp. Method and system for registering software systems and data-sharing sessions
EP2919439A1 (fr) * 2014-03-14 2015-09-16 Alcatel Lucent Demande de contenu web

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5265257A (en) * 1990-06-22 1993-11-23 Digital Equipment Corporation Fast arbiter having easy scaling for large numbers of requesters, large numbers of resource types with multiple instances of each type, and selectable queuing disciplines
US6157917A (en) * 1997-07-11 2000-12-05 Barber; Timothy P. Bandwidth-preserving method of charging for pay-per-access information on a network
US6311269B2 (en) * 1998-06-15 2001-10-30 Lockheed Martin Corporation Trusted services broker for web page fine-grained security labeling

Also Published As

Publication number Publication date
FR2802373A1 (fr) 2001-06-15
US6442550B1 (en) 2002-08-27

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Effective date: 20120731