FI20225480A1 - Tietokoneimplementoitu automatisoitu puheluprosessointimenetelmä - Google Patents

Tietokoneimplementoitu automatisoitu puheluprosessointimenetelmä Download PDF

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Publication number
FI20225480A1
FI20225480A1 FI20225480A FI20225480A FI20225480A1 FI 20225480 A1 FI20225480 A1 FI 20225480A1 FI 20225480 A FI20225480 A FI 20225480A FI 20225480 A FI20225480 A FI 20225480A FI 20225480 A1 FI20225480 A1 FI 20225480A1
Authority
FI
Finland
Prior art keywords
call
environment
identified
automated
processing system
Prior art date
Application number
FI20225480A
Other languages
English (en)
Swedish (sv)
Inventor
Honain Derrar
Ville Ruutu
Jussi Ruutu
Original Assignee
Elisa Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Elisa Oyj filed Critical Elisa Oyj
Priority to FI20225480A priority Critical patent/FI20225480A1/fi
Priority to PCT/FI2023/050248 priority patent/WO2023233068A1/en
Publication of FI20225480A1 publication Critical patent/FI20225480A1/fi

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Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/20—Speech recognition techniques specially adapted for robustness in adverse environments, e.g. in noise, of stress induced speech
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • G10L13/02—Methods for producing synthetic speech; Speech synthesisers
    • G10L13/033—Voice editing, e.g. manipulating the voice of the synthesiser
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/32—Multiple recognisers used in sequence or in parallel; Score combination systems therefor, e.g. voting systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/225—Feedback of the input speech
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/226—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics
    • G10L2015/228—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics of application context
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Computational Linguistics (AREA)
  • Signal Processing (AREA)
  • Theoretical Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Erään suoritusmuodon mukaan tietokoneella toteutettava menetelmä automaattiseen puhelunkäsittelyyn käsittää: puhelun vastaanottamisen käyttäjältä; käyttäjän ympäristön tunnistamisen puhelun aikana käyttämällä äänimaisemaluokittelua; automaattisen puhelunkäsittelyjärjestelmän ainakin yhden ominaisuuden konfiguroimisen tunnistetun ympäristön mukaan; ja puhelun käsittelemisen ainakin osittain käyttämällä automaattista puhelunkäsittelyjärjestelmää.
FI20225480A 2022-06-01 2022-06-01 Tietokoneimplementoitu automatisoitu puheluprosessointimenetelmä FI20225480A1 (fi)

Priority Applications (2)

Application Number Priority Date Filing Date Title
FI20225480A FI20225480A1 (fi) 2022-06-01 2022-06-01 Tietokoneimplementoitu automatisoitu puheluprosessointimenetelmä
PCT/FI2023/050248 WO2023233068A1 (en) 2022-06-01 2023-05-08 Computer-implemented method for automated call processing

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FI20225480A FI20225480A1 (fi) 2022-06-01 2022-06-01 Tietokoneimplementoitu automatisoitu puheluprosessointimenetelmä

Publications (1)

Publication Number Publication Date
FI20225480A1 true FI20225480A1 (fi) 2023-12-02

Family

ID=86386698

Family Applications (1)

Application Number Title Priority Date Filing Date
FI20225480A FI20225480A1 (fi) 2022-06-01 2022-06-01 Tietokoneimplementoitu automatisoitu puheluprosessointimenetelmä

Country Status (2)

Country Link
FI (1) FI20225480A1 (fi)
WO (1) WO2023233068A1 (fi)

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7490042B2 (en) * 2005-03-29 2009-02-10 International Business Machines Corporation Methods and apparatus for adapting output speech in accordance with context of communication
US8175007B2 (en) * 2007-06-14 2012-05-08 Cisco Technology, Inc. Call priority based on audio stream analysis
US8699674B2 (en) * 2010-04-21 2014-04-15 Angel.Com Incorporated Dynamic speech resource allocation
US9270798B2 (en) * 2010-12-03 2016-02-23 International Business Machines Corporation Ring-tone detection in a VoIP call
US9495960B1 (en) * 2014-03-26 2016-11-15 West Corporation IVR engagements and upfront background noise
US20160284349A1 (en) * 2015-03-26 2016-09-29 Binuraj Ravindran Method and system of environment sensitive automatic speech recognition
US20170331949A1 (en) * 2016-05-11 2017-11-16 International Business Machines Corporation Automated call handling based on context of call
JP2020120170A (ja) * 2019-01-18 2020-08-06 株式会社東芝 自動応答装置、及びプログラム

Also Published As

Publication number Publication date
WO2023233068A1 (en) 2023-12-07

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