FI20001856A0 - Procedure and system for facilitating the work of a telephone operator - Google Patents

Procedure and system for facilitating the work of a telephone operator

Info

Publication number
FI20001856A0
FI20001856A0 FI20001856A FI20001856A FI20001856A0 FI 20001856 A0 FI20001856 A0 FI 20001856A0 FI 20001856 A FI20001856 A FI 20001856A FI 20001856 A FI20001856 A FI 20001856A FI 20001856 A0 FI20001856 A0 FI 20001856A0
Authority
FI
Finland
Prior art keywords
facilitating
procedure
work
telephone operator
telephone
Prior art date
Application number
FI20001856A
Other languages
Finnish (fi)
Swedish (sv)
Other versions
FI20001856A (en
FI110910B (en
Inventor
Lauri Isotalo
Original Assignee
Elisa Communications Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Elisa Communications Oyj filed Critical Elisa Communications Oyj
Priority to FI20001856A priority Critical patent/FI110910B/en
Publication of FI20001856A0 publication Critical patent/FI20001856A0/en
Priority to EEP200300073A priority patent/EE200300073A/en
Priority to PCT/FI2001/000708 priority patent/WO2002019675A1/en
Priority to AU2001279869A priority patent/AU2001279869A1/en
Priority to EP01958131A priority patent/EP1325614A1/en
Publication of FI20001856A publication Critical patent/FI20001856A/en
Application granted granted Critical
Publication of FI110910B publication Critical patent/FI110910B/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
FI20001856A 2000-08-22 2000-08-22 Method and system to facilitate the work of a telephone exchange operator FI110910B (en)

Priority Applications (5)

Application Number Priority Date Filing Date Title
FI20001856A FI110910B (en) 2000-08-22 2000-08-22 Method and system to facilitate the work of a telephone exchange operator
EEP200300073A EE200300073A (en) 2000-08-22 2001-08-10 A method and system for assisting a telephone exchange operator
PCT/FI2001/000708 WO2002019675A1 (en) 2000-08-22 2001-08-10 Method and system for assisting a telephone exchange operator
AU2001279869A AU2001279869A1 (en) 2000-08-22 2001-08-10 Method and system for assisting a telephone exchange operator
EP01958131A EP1325614A1 (en) 2000-08-22 2001-08-10 Method and system for assisting a telephone exchange operator

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI20001856 2000-08-22
FI20001856A FI110910B (en) 2000-08-22 2000-08-22 Method and system to facilitate the work of a telephone exchange operator

Publications (3)

Publication Number Publication Date
FI20001856A0 true FI20001856A0 (en) 2000-08-22
FI20001856A FI20001856A (en) 2002-02-23
FI110910B FI110910B (en) 2003-04-15

Family

ID=8558937

Family Applications (1)

Application Number Title Priority Date Filing Date
FI20001856A FI110910B (en) 2000-08-22 2000-08-22 Method and system to facilitate the work of a telephone exchange operator

Country Status (5)

Country Link
EP (1) EP1325614A1 (en)
AU (1) AU2001279869A1 (en)
EE (1) EE200300073A (en)
FI (1) FI110910B (en)
WO (1) WO2002019675A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2232835B1 (en) 2008-01-18 2018-11-14 Zisson As A unified multi technology switchboard system

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2874119B2 (en) * 1991-03-01 1999-03-24 富士通株式会社 Incoming call distribution service method to multiple terminals
FI115434B (en) * 1998-02-12 2005-04-29 Elisa Oyj A method for transmitting calls
GB2337892B (en) * 1998-05-26 2003-08-27 Mitel Corp Smart transfer for answer positions
FI106234B (en) * 1998-11-27 2000-12-15 Helsingin Puhelin Oyj Procedure for managing the service of the traceability service
FI111496B (en) * 1999-03-15 2003-07-31 Elisa Networks Oy A method for converting a number in a telephone network service

Also Published As

Publication number Publication date
EE200300073A (en) 2004-12-15
FI20001856A (en) 2002-02-23
EP1325614A1 (en) 2003-07-09
FI110910B (en) 2003-04-15
WO2002019675A1 (en) 2002-03-07
AU2001279869A1 (en) 2002-03-13

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Legal Events

Date Code Title Description
MA Patent expired