FI118317B - Sending a message from a support device and a support device - Google Patents

Description

118317

Sending a message from a support device and a support device

Area

The invention relates to a method of setting connection settings for transmitting a message from a support service device, the support service device serving as a terminal in a cellular radio system, a method of transmitting a message from a support service device serving as a terminal in a cellular radio system, and a support service device serving as a terminal in a cellular radio system. The invention further relates to computer programs according to the methods.

BACKGROUND 10 As wireless communication systems, such as cellular radio networks, are becoming more common, the use of wireless support service devices connected to wireless messaging systems has become possible. A wireless cellular service support device typically includes a radio modem that allows a user of the support service device to wirelessly communicate with his supervisor 15 over a cellular radio network and may indicate his or her need for assistance and / or information about his or her state. It is also possible for the supervisor to contact the supervised person's support service to determine the individual's condition. The moderator may be a person selected by the authority or desired by the support device owner to oversee the user of the support devices through the wireless support device.

20 The user of the wireless support device is usually functional, ·. a person with limited or sensory disability whose ability to operate the electronic device • · · | * V has been impaired or temporarily impaired. One such group is visually impaired, who have difficulty accessing the alphanumeric keypad • · ·; · ** / support device. Thus, it is useful to develop techniques for establishing a service connection and transferring information.

• * · • · • · · · ·

Short description · * ·,. It is an object of the invention to provide improved methods of support. velor equipment and computer programs according to methods. This is achieved by a method of setting up connection settings for sending a message from a support service device: the support service device serving as a terminal in the cellular radio system. The method further comprises receiving, by the support device, a short message message from the infrastructure of the cellular radio system containing the supervisor destination address. *. : information; storing the destination address information; and associating the received destination address information with the desired tone.

118317 2

The invention also relates to a method for transmitting a message from a support device which acts as a terminal in a cellular radio system. The method further comprises detecting a message sending operation directed at the input service unit of the wholesale service device; initiating, in response to 5 actions on the supply unit, a scan over a predetermined tone sequence comprising at least one tone, each tone being associated with a single destination address, such that the purpose of the scan is to provide the support service device with the tone signal to a predetermined tone tone; detecting, during the production of one of the beeps 10, an acoustic selection process directed to the support unit input unit; and establishing a connection to the destination address associated with the selected tone.

The invention also relates to a support service which functions as a terminal in a cellular radio system. The support device comprises means for receiving, by the support device, a short message message from the cellular radio system infrastructure containing the destination address information of the supervisor; memory storing destination address information; and the support service device is adapted to associate the received destination address information with a desired tone.

The invention also relates to a computer program for installation on a support service device, which, when executed, sets connection settings on a support service device serving as a terminal in a cellular radio system. In accordance with the computer process, a short message message containing the moderator ··· ·:. destination address information; storing the destination address information; and associating the received * V 25 destination address information with the desired tone.

The invention further relates to a computer program for installation on a support service device, which, when executed, sends a message from a support service device which operates as a terminal in a cellular radio system in accordance with predetermined connection settings. According to the computer process, a process for transmitting a message directed to a support unit input unit is detected; start in response to the operation on the input unit:! ·. a scan over a predetermined tone sequence comprising at least • * · one tone, each tone being associated with one destination address, such that the purpose of the scan is to produce a support sound device • ··: 35 predefined tone sequences for each tone; detecting, during the generation of one of the beeps, an acoustic selection process directed at the support unit of the support service 118317 3; and establishing a connection to the destination destination associated with the selected tone.

Preferred embodiments of the invention are described in the dependent claims.

The method and system of the invention provide several advantages. The device is simple in its user interface and thus the support service device is easy to operate, which is particularly advantageous for many disabled and / or functionally or sensory impaired persons.

10 Pattern list

The invention will now be described in more detail in connection with preferred embodiments, with reference to the accompanying drawings, in which Fig. 1 shows a radio system, Fig. 2 shows a block diagram of a support service device, 15 Fig. 3 shows a block diagram of a device sets connection settings for transmitting a message, and FIG. 7 illustrates a flowchart of a method for transmitting a message from a support device that operates as a terminal in a cellular radio system.

* · ···: Description of Embodiments • a • · a

The solution shown is suitable, for example, for blind, visually impaired, | ·! i with visual impairments, disabilities and many other disabilities. Of course, the electronic device according to the proposed solution 25 is also easy to use by a person who does not have any of the above-mentioned limitations of the electronic device.

Referring to Figure 1, an example of a structure of a cellular radio network 100 is considered, in which the cellular radio network 100 can be used to solve the problem. ·. 30 Sun Support Services 102 (WARD).

The cellular radio network 100 includes an infrastructure (IS) 104 comprising at least one radio access network (RAN) 108A, 108B and a core network (CN): T: 110. The radio access networks 108A, 108B may be directly interconnected and / or via a core network 110. Each radio access network 108A, 108B may comprise at least one base station controller 1080A, 1080B and for each base station controller 118317 4 at least one base station 1082A, 1082B. The function of radio access networks is to implement, by means of base station controllers and base stations, a radio interface between the infrastructure 104 and the wireless communication devices 102,106.

The cellular radio network 100 further includes terminals 102, 106, of which at least one may be a user terminal (MS) 106 and, in the disclosed solution, at least one support service device 102. Support service device 102 may wirelessly communicate with infrastructure 104. In the example shown, user terminal 106 may communicate with base station 1082A 108A, and wireless support service device 102 communicates with base station 1082B to radio access network 108B. The user terminal 106 and the wireless support service device 102 may also communicate with the same radio access network, possibly even through the same base station. Through the infrastructure 104, the support service device 102 and the user terminal 106 may communicate with each other.

In the example illustrated, the user terminal 106 may serve as a support terminal for the Support Service 15, whereby the supervisor may communicate over the radio network to the Support Services 102 and / or receive communications from the Support Service Device 102. The administrator may be the person or other entity operating the support system or part thereof. The support system may include at least one wireless support device 102, a cellular radio network 100, and a controller terminal.

The radio access network 108A, 108B may be GSM (Global System of

Mobile communications) and / or UMTS (Universal Mobile Telecommunications System) radio system standard. However, the solution proposed is not limited to these standards, but the solution proposed can be applied to:. any cellular radio network that supports voice transmission and / or short message service.

• * · “V The core network 104 may form the size of exchanges and transfer devices; the femininity that forms the basis of online services. Core network 110 may include at least one Mobile Services Switching Center (MSC) 120 responsible for connecting calls between wireless: * ·· 30 support service device 102 and user terminals 106 and landline telephone terminals.

:. ·. External network (EXT) 114 may include, for example, servers (SERVER) 112 to which wireless support service device 102 may communicate over cellular radio network 100. Server 112 may be a terminal device, such as a telephone, computer, or the like. for the administrator to contact support devices 102 • Y ·· and / or receive calls made from support devices 102. The external 118317 network may be, for example, the Internet, a landline network, or another cellular network.

Core network 104 may include at least one short message service center (MC) 118, which may be connected, for example, to a mobile telephone switching center 5 and which implements the short message service. The short message service enables the sending and receiving of short messages between the wireless support service device 102 and other entities such as user terminals 106 and / or servers 112 connected to the external network 114.

A short message is a form of communication that conveys the characters 10, which in the western world are alphanumeric symbols. The short message is usually transmitted over cellular radio network signaling channels and the length of one short message may be defined in the cellular radio system specification. The short message is also known as SMS in the GSM and UMTS radio systems.

Referring to Figure 2, the wireless support service device (WARD) 102 includes a ra-15 diomodem (RM) 202 by means of which the wireless support service device 102 and the cellular radio network 100 can communicate with each other by radio frequency electromagnetic radiation.

The wireless support service device 102 may include an identification unit (ID) 216 connected to the radio modem 202, which may include identification information of the support device 102 Halti-20, such as subscriber identity and radio communication encryption information. For example, the identification unit 216 of the wireless support service device 102 operating in a GSM cellular radio network includes a SIM (Subscriber •.% Identity Module) card. Similarly, the identification unit 216 of the support service device 102 of my UMTS radio system may be called a USIM (Universal! 'V 25 Subscriber Identity Module) card. The subscriber identifier is intended to provide a unique identity to the holder of the identity unit 216 in the cellular radio network 100.

This information may be used to identify the user of the support device by: • · * ·· * contacting the terminal corresponding to the destination number to receive information about which support device the connection is established with and thus identifying the user of the support device. On the other hand, the identification of the support service device is paired with the support service device 102 telephone:! ·. with a number which the terminal corresponding to the destination number can display to the user of the terminal device, for example, by means of a display.

• · Y Now let's look at contacting support service device 102. User v: 35 may have one or more moderators. With multiple administrators, the · · 102 user of the support device must select the administrator they want to contact. This selection of 118317 6 can be made as follows. For example, when a user of support service device 102 wants to call a supervisor of his or her choice, the user of support service device 102 applies to the data entry unit 206 a process for sending a message. The data input unit 206 may comprise a single pressable button or 5 keys. By this operation, i.e., pressing the push button, the support unit control unit 204 detects in response to which the support unit 204, under the control of the control unit 204, initiates a sweep over a predetermined beep sequence containing at least one beep, each beep associated with one destination address. Thus, when the support service device is not communicating with the infrastructure 104 on the traffic-10 channel and the support service device does not have any other user-induced actions in progress, in response to the first press of the push button, the support service device starts ringing one by one. Alternatively or additionally, the support service device may be speech controllable, whereby the data input unit may be a microphone and the procedure for transmitting the message may be to say a predetermined word or combination of words.

In this context, association means that when the support service device generates a specific beep for the ear to be heard, the control unit has a destination address paired with the beep. The purpose of the sweep is to produce on the support device a predetermined tone sequence for each audible tone to be heard at least until the support device performs an operation that interrupts the sweep or when:. all beeps have been heard at least once.

• «·: * V It is appropriate to produce only one audible signal • · · | V 25 at a time. The acoustic signals are strikingly different, so that the hearing person can distinguish them. The beeps can be separated by a desired "" "" J / second, usually a short pause (less than a few seconds to a few seconds).

'··· * The tone sequence may be stored in the tone register 208 of the sound signaling device 2080, each of which being sounded one after the other # ·:' ·· 30 can be input to the sound signaling unit 210 of the sound signaling device 2080,: ***: -20,000 Hz.

* · · "V The beep sequence may also be implemented such that the beep register * 208 includes a sound generator (not shown in Figure 2), the V: 35 ground signal being converted by a converter (not shown in Figure 2). is not stored in the beep register, but only the various conversion data of the 118317 converter 7 may be stored in the beep register 208. The conversion data, which may be called as affecting parameters, may also be stored in the control unit 204, whereby the control unit controls the converter operation and thus the audio. 5 stator, filter, etc.

During the beep generated by the support device audio signaling unit 210 and awaiting the user, the user applies a tone selection process to the support device input unit 212. Thus, the expected tone is thus the tone that is pre-associated with the desired destination address 10 and is thus associated with the user-desired moderator. When the output tone changes to another, the destination address also changes to another. In this way, the beep and the destination address are related pairs. You can only switch between the two parties by reprogramming the data.

The acoustic signal selection procedure may be to repress the na-15 pin to be printed, or in a voice-controlled solution to utter a predetermined word or combination of words. The destination address, in turn, can be expressed as a number sequence, such as a telephone number.

The support service device control unit 204 detects an acoustic signal selection operation, in response to which the call service actuator 204, under the control of the control unit 204, initiates a connection to the destination destination associated with the selected acoustic signal. Connecting to a destination address can · *. „Mean dialing a selected phone number. A connection can be established:. such that the access module 212 directs the radio modem 202 to establish · *, **. ' radio communication infrastructure 104, from where the connection continues to the terminal of the desired controller • · · j * V 25. The established connection can be used for voice or data transmission. ; * V An acoustic signal selection procedure can be to press a button to be pressed or, for example, to spell a predefined word or • · '··· * word combination.

If the user of the support service device and the supervisor establish a voice connection • »: * '· 30, the support call device receives the user's speech by microphone 214, which converts the speech into an electronic signal. Signal Processing Unit 218 Handheld]]. converts an electronic speech signal into a suitable format for transmission by a radio • · ♦ ".Y signal. This may include converting the signal Y * from the microphone to a digital, encoded baseband signal. Similarly, the speech of the supervisor arrives by radio to the radio modem 202, which transmits the radio frequency signal 118317 8 to the baseband .The signal processing unit 218, in turn, can decode the baseband signal and convert it into an analog signal which the speaker 220 converts into an audible audio signal.

Tones can be monophonic or polyphonic. Figure 3 illustrates the generation of 5 monophonic acoustic signals. Monophonic acoustic signals may be produced, for example, by an electroacoustic crystal 300 (e.g., piezoelectric crystal) fed to a signal generator 302 at a desired frequency. The signal from the signal generator 302 may be filtered and modulated by the modifier 304 before being input to the tone signaling unit 210. The operation of the modifier 10 may be controlled by changing the parameters affecting operation.

Figure 4 shows three different beeps. In this example, the tune sequence starts with a tone 400, which may be followed by a small pause 402. A tone 404 is then generated, followed by a small pause 406. Finally, a tone 408 is produced. Then a small pause can be made and the sequence 400 continues.

Polyphonic signals can be produced, for example, by playing sound stored in memory. Here, the tone signaling unit 210 may be the same as the speaker 220. The tone signals themselves may be speech or music stored in the memory.

20 Input of supervisor-related information, for example, when setting up a support service device, when one or more supervisors change, or when the supervisor's destination address is changed, can be performed in short •. ·. through the Nominee Service. This will now be explained with reference to Figure 2. The moderator or • · 9 VV other person or entity handling the change may send a short message to the support service containing information about the change.

• · · | * y The support service device contains programming connected to the radio modem 202! a code receiver unit (PCRU) 222 for receiving a short message containing a programming code, and a programming unit (PU) 224 coupled to the programming code receiver unit 222 for programming the wireless support service device f ·., 30 with the programming code.

The short message may be generated, for example, in a user terminal. 106, or a computer 112 connected to a cellular radio network 100 via an external network 114. The programming code may be, for example, in ASCII format (ASCII, American Standard Code for Information Interchange).

: T: 35 The radio modem 202 receives the short message signal over the radio path and transmits the short message signal to the programming code receiver unit 222.

118317 9

The programming code receiver unit 222 receives a short message from the radio modem 202 and reads the programming code from the short message.

The programming code receiver unit 222 supplies the programming code to the programming unit 224, which performs programming of the wireless support service device 5 using the programming code.

The programming code receiver unit 222 may include a decoder which decodes the programming code from the short message. The programming code receiver unit 222 may be implemented in the computer of the wireless support service device by means of the programming code.

The programming unit 224 may be coupled to the access unit 212, whereby the programming unit performs programming of the function of the access unit 212 or the access unit by means of a programming code. The programming code may include, for example, access addresses that are programmed as destination addresses in the address register of the programming unit. The programming code may also include at least one predetermined message to be included in short messages sent from the 15 support devices. The message can be an SMS, voice message, or picture message that can be sent by the support device user to a moderator of their choice.

In addition, the programming unit 224 may be coupled to a tone register 208 and / or to a control unit 204. The programming code may include tones, parameters affecting the selection of the 20 tones or parameters affecting the editing of the tone.

; *. 5, the support service device user interface 514 may include

• M

| provides a buzzer 210, a microphone 214, a headset 220, and a pressable button 516, | * y that allows the user of the wireless support service device to connect; *: 25 to the supervisor and communicate with the supervisor while the service connection is active.

• · *

Additionally, the user interface may include LEDs (not shown in Figure 5) that can be utilized to establish a connection to the desired destination address.

♦ ··

The control and signal processing unit 510 may include blocks 204 and 216 shown in FIG.

The memory unit 512 may include a access unit 212, a programming code receiver unit 222, a programming unit 224, and / or a radio modem 202 ···. *. computer programs.

When the push-button 516, which is the data entry unit, is pressed, the tone signaling unit 210 starts to emit a series of beeps.

: T; 35 When the pressable button 516 is pressed a second time, the control and signal handles-%; The telecommunication unit 510 selects the destination address corresponding to the beep that has just been heard and begins to establish a connection to the supervisor terminal. In addition, a second press on the button can interrupt the beep sound.

In signaling and voice communication, the desired signal is supplied to a control and signal processing unit 510, which further supplies the signal to 5 baseband sections 508. The baseband signal from baseband sections 508 where the signal can be encoded and modulated propagates to radio frequency sections 506 which convert the baseband signal. The radio frequency signal is transmitted as electromagnetic radiation through antenna 504.

For example, the computer program may be stored in the memory unit 512 of the support service device 10 and executed in the control and signal processing unit 512.

One possibility to implement the solution described is a computer program for executing the computer process. Embodiments of the methods performed as a computer process will be apparent from Figures 5 and 6 and their description.

FIG. 6 is a flowchart illustrating a method 15 for transmitting a message from a support service device, the support service device serving as a terminal in the cellular radio system. In step 600, the support service device receives a short message message from the infrastructure of the cellular radio system containing the destination address information of the supervisor. In step 602, the destination address information is stored. In step 604, the received destination address information is associated with the 20 desired beeps.

Figure 7 shows a flowchart for the method; to send a message from a support service device operating on a cellular radio system • ·· 2 (. as a terminal. In step 700, a message sending operation is performed on the support service input unit. In step 702, a response of more than one tone is initiated includes at least one beep, each beep being associated with a single destination address such that the purpose of the sweep is to provide the support service device with a beep for each predetermined beep to be heard.

30 In step 704, a support tone is detected during the generation of one of the beeps: ***. an acoustic signal selection procedure applied to the unit's input unit.

• · #, *. In step 706, a connection is made to the • · ·: destination address associated with the selected beep.

· * · • · ** ·· * A computer program according to the present solution can be stored and transferred using various transfer media and mass memory. These include, for example, the Internet, hard disks, optical storage discs such as compact discs (CDs), memory cards, magnetic tapes and communication signals.

Although the invention has been described above with reference to the example of the accompanying drawings, it is to be understood that the invention is not limited thereto but that it can be modified in many ways within the scope of the appended claims.

• t • · · · · • 9 9 9 9 • · · ··· 9 • • • • • • • • • • • • • •••••••••••••••••••••••••• 9 9 999 9 999 9 9 9 9 999 99 9 9 • 99 9 999 9 9 9 9 999 9 9 9 9 9 φ 9 9 9 999 9 999 9 9 9 9 • 99 9 • 99 • • 9 9 9 9 9 9 9 9 9 9 99 9 9

Claims (18)

118317 A method for setting up connection settings for transmitting a message from a support service device (102) as a terminal in a cellular radio system, characterized by: receiving (600) by the support service device (102) a short message message containing the supervisor destination address information from the cellular radio system infrastructure; storing (602) destination address information; and associating (604) the received destination address information with the desired tone. Method according to Claim 1, characterized in that the destination address information is associated with the audio signal by associating the destination address information with the audio signal referred to by the programming code. 15 A method according to claim 1, characterized by receiving a short message message containing a programming code to store the destination address information and associate the received destination address information with a desired tone; and 20 executing a program according to the programming code contained in the short message. ·· • · • »I • ... A method of transmitting a message from a support service apparatus which functions as a terminal in a * * y V cellular radio system, characterized in that: * Y is detected (700) an operation for transmitting a message to the support unit (102); · *. :: initiating (702) in response to the action on the supply unit, * * · sweeping over a predetermined tone sequence containing at least one tone, each tone being associated with one destination address, such that the purpose of the scan is to provide a support service device (102): ***: 30 sound signaling devices (2080) each of a predetermined sound signal sequence ·· *. *. audible signal for audible sound; • * · γ: detecting (704) during the generation of a tone, a tone selection operation applied to the supply unit (206) of the support service device (102); and 35 establishing (706) a connection to the destination address associated with the selected tone. 118317 A method according to claim 4, characterized in that each beep is output to sound in the order of the beep sequence in succession, the beep sequence comprising a plurality of different beeps in a predetermined order. A method as claimed in claim 4, characterized by interrupting the generation of beeps upon detection of a tone selection process applied to the input unit (206) of the support service device (102) during the generation of one of the beeps. A method according to claim 4, characterized in that a short message is transmitted over the established connection. A method according to claim 4, characterized in that a voice connection is established between the support service device (102) and the terminal address corresponding to the destination address, wherein the user of the support service device (102) verbally exchanges information with the user of the destination address terminal 15 (106). A support service device which functions as a terminal in a cellular radio system, characterized in that: the support service device (102) comprises ··. the means (202, 222, 224, 504, 506, 508, 510) receiving *. * 20 by the support service devices from the cellular radio system infrastructure • · · j * \: a short message message containing the supervisor destination address information; j *: * memory (512) stores destination address information; and: the support service device (102) is adapted to associate the received destination information with a desired tone. · * ·:: 25 ··· The support service device according to claim 9, characterized in that the short message message contains the destination address information of the programming code or- ···. for flying and associating; and • · * the support service device (102) is adapted to execute a program according to the programming code contained in the short message message: 30. * · «• · • · · · · The support service device according to claim 10, characterized in that the support service device (102) is adapted to associate the destination address information with a tone referred to in the programming code. 118317 The support service device according to claim 9, characterized in that the support service device (102) comprises a data entry unit (206), and the support service device (102) is adapted to detect a message transmitting message addressed to the input service unit (206) of the support service device (102); the support service device (102) being adapted to initiate an action on the input unit (206) in response to a scan over a predetermined tone signal sequence including at least one beep, each beep associated with a single destination address, such that the purpose of the 2080) each beep of a predetermined beep sequence to be heard; the support service device (102) being adapted to detect a tone selection process applied to the input support unit (206) of the support service device (102) during production of an audio signal; and 15, the support service device (102) is adapted to communicate with the destination address associated with the selected tone. The support service device according to claim 12, characterized in that the tone signaling device (2080) is arranged to produce each beep sound in the order of the beep sequence in succession, the sound beep sequence comprising a plurality of different beeps in a predetermined order. • · • ♦ · • Support service device according to claim 12, characterized in that the support service device (102) is arranged to interrupt the generation of beeps when detected during the production of one of the beeps, directed to the supply unit (206) of the support device (102). to select the beep- "*. / va operation. φ · • · · A support service device according to claim 12, characterized by: ** characterized in that the support service device (102) is adapted to send a short message through the established connection. • · · «• ·: 30 The support service device according to claim 12, characterized in that the support service device (102) is arranged to establish a voice connection to the support, ···. between the service device (102) and the terminal device (106) corresponding to the destination address,. wherein the user of the support service device (102) verbally exchanges the desired information ** with the user of the terminal device (106) corresponding to the destination address. 118317 A computer program for installation on a support service device which, when executed, sets up connection settings on a support service device (102) serving as a terminal in a cellular radio system, characterized by receiving (600) a short message message storing (602) destination address information; and associating (604) the received destination address information with the desired tone. A computer program for installation on a support service device which, when executed, transmits a message from a support service device (102) acting as a terminal in a cellular radio system according to predetermined connection settings, characterized in that ) targeted action to send the message; initiating (702), in response to an action on the input unit (206), a scan over a predetermined tone sequence comprising at least one tone, each tone being associated with a single destination address, such that the purpose of the scan is to provide ; 7 each beep for audible sound; • · ·: detecting (704) during the generation of an audio signal, the support service i.i: an acoustic signal selection procedure applied to the input unit (206) of the device (102); and \ X \ establishing (706) a connection to the destination address associated with the selected tone. · 1 · * • · • · · · · · · · · · · · · · · · · · · · · · ··· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · • «· • ·· • · 16 118317