ES2131029B1 - Sistema de monitorizacion remota de lineas telefonicas. - Google Patents

Sistema de monitorizacion remota de lineas telefonicas.

Info

Publication number
ES2131029B1
ES2131029B1 ES9702480A ES9702480A ES2131029B1 ES 2131029 B1 ES2131029 B1 ES 2131029B1 ES 9702480 A ES9702480 A ES 9702480A ES 9702480 A ES9702480 A ES 9702480A ES 2131029 B1 ES2131029 B1 ES 2131029B1
Authority
ES
Spain
Prior art keywords
telephone lines
remote monitoring
monitoring system
telephone
lines
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
ES9702480A
Other languages
English (en)
Other versions
ES2131029A1 (es
Inventor
Garcia Jon Urresti
Pimentel Santiago Lui Iglesias
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to ES9702480A priority Critical patent/ES2131029B1/es
Priority to EP98500243A priority patent/EP0920175A3/fr
Publication of ES2131029A1 publication Critical patent/ES2131029A1/es
Application granted granted Critical
Publication of ES2131029B1 publication Critical patent/ES2131029B1/es
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/30—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems

Abstract

Sistema de monitorización remota de líneas telefónicas, que consta de un concentrados de líneas telefónicas que reúne a todas aquellas líneas dedicadas a gestiones y a una o más líneas dedicadas a la monitorización remota; una tarjeta lógica, basada en microprocesador conectada a un ordenador personal por medio de un modem; un equipo electrónico basado en un microcontrolador con interface telefónico y de audio así como tramo de mensajes de voz humana grabados en EPROM y medios para controlar/regular tanto el tiempo de monitorización de cada llamada entrante como el funcionamiento general del sistema. De aplicación para monitorizar, en tiempo real o grabado, las líneas telefónicas dedicadas a gestiones diversas, bien recibiendo llamadas o realizándolas.
ES9702480A 1997-11-27 1997-11-27 Sistema de monitorizacion remota de lineas telefonicas. Expired - Fee Related ES2131029B1 (es)

Priority Applications (2)

Application Number Priority Date Filing Date Title
ES9702480A ES2131029B1 (es) 1997-11-27 1997-11-27 Sistema de monitorizacion remota de lineas telefonicas.
EP98500243A EP0920175A3 (fr) 1997-11-27 1998-11-11 Système de télémonitorage de lignes téléphoniques

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ES9702480A ES2131029B1 (es) 1997-11-27 1997-11-27 Sistema de monitorizacion remota de lineas telefonicas.

Publications (2)

Publication Number Publication Date
ES2131029A1 ES2131029A1 (es) 1999-07-01
ES2131029B1 true ES2131029B1 (es) 2000-03-01

Family

ID=8301332

Family Applications (1)

Application Number Title Priority Date Filing Date
ES9702480A Expired - Fee Related ES2131029B1 (es) 1997-11-27 1997-11-27 Sistema de monitorizacion remota de lineas telefonicas.

Country Status (2)

Country Link
EP (1) EP0920175A3 (es)
ES (1) ES2131029B1 (es)

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4527011A (en) * 1982-04-19 1985-07-02 Amtel Communications, Inc. Call concentrator with automatic line supervisor
DE3233221A1 (de) * 1982-09-07 1984-03-08 Siemens AG, 1000 Berlin und 8000 München Schaltungsanordnung zum uebertragen von signalen zwischen teilnehmeranschlussleitungen und wenigstens einer uebertragungsleitung einer dienstintegrierten fernmeldeanlage
US5267305A (en) * 1987-10-05 1993-11-30 Ambassador College Transparent inband signaling
JP2725218B2 (ja) * 1990-12-21 1998-03-11 株式会社リコス 分散型電話会議制御装置
JPH06187326A (ja) * 1992-12-21 1994-07-08 Nippon Telegr & Teleph Corp <Ntt> 分散制約充足による通信網回線割当方法
AU693462B2 (en) * 1993-09-22 1998-07-02 E-Talk Corporation Method and system for automatically monitoring the performance quality of call center service representatives
US5914951A (en) * 1996-04-16 1999-06-22 At&T Corp System and method for controlling and monitoring communication between customers and customer service representatives

Also Published As

Publication number Publication date
EP0920175A3 (fr) 2003-07-30
ES2131029A1 (es) 1999-07-01
EP0920175A2 (fr) 1999-06-02

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