ES2117253T3 - Sistema y metodo de gestion de filas de espera. - Google Patents
Sistema y metodo de gestion de filas de espera.Info
- Publication number
- ES2117253T3 ES2117253T3 ES94907302T ES94907302T ES2117253T3 ES 2117253 T3 ES2117253 T3 ES 2117253T3 ES 94907302 T ES94907302 T ES 94907302T ES 94907302 T ES94907302 T ES 94907302T ES 2117253 T3 ES2117253 T3 ES 2117253T3
- Authority
- ES
- Spain
- Prior art keywords
- queue
- processing
- matching
- clients
- empty
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/48—Program initiating; Program switching, e.g. by interrupt
- G06F9/4806—Task transfer initiation or dispatching
- G06F9/4843—Task transfer initiation or dispatching by program, e.g. task dispatcher, supervisor, operating system
- G06F9/4881—Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Software Systems (AREA)
- Signal Processing (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Physics & Mathematics (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
- Communication Control (AREA)
- Exchange Systems With Centralized Control (AREA)
- Multi Processors (AREA)
- Computer And Data Communications (AREA)
Abstract
EN UN SISTEMA DE GESTION DE COLAS PARA SERVIR A UN NUMERO DE CLIENTES QUE REPRESENTAN DISTINTOS TIPOS DE CLIENTES, UNA COLA DE CONTROL COLOCA A LOS CLIENTES EN UN ORDEN PREDETERMINADO. UN GESTOR DE COLA ASIGNA Y REASIGNA UN NUMERO DE COLAS PROCESADORAS, MENOR QUE EL NUMERO DE TIPOS DE CLIENTES, PARA HACERLOS COINCIDIR CON LOS DISTINTOS TIPOS DE CLIENTES. EL GESTOR COLOCA A CONTINUACION LOS SUCESIVOS CLIENTES EN LA COLA DE CONTROL EN UNA OCLA PROCESADORA QUE COINCIDA CON EL TIPO DE CLIENTE SI EXISTE UNA COLA PROCESADORA COINCIDENTE Y ASIGNA O REASIGNA UNA COLA VACIA O VACIADA AL TIPO DE CLIENTE SI NO HAY COLA PROCESADORA COINCIDENTE PERO SI UNA COLA PROCESADORA VACIA. UN PORTADOR VACIA LAS COLAS PROCESADORAS EN TANDAS. EN EL AMBITO DE UN SISTEMA TELEFONICO, LOS CLIENTES SON MENSAJES Y LOS TIPOS DE CLIENTES SON CODIFICACIONES EN LOS MENSAJES PARA VARIOS DESTINOS. EL GESTOR DE COLA DEDICA CADA UNA DE LAS COLAS PROCESADORAS A UNO DE LOS DESTINOS EN LA COLA DE CONTROL, ACCEDE AL MENSAJE DE CABEZARA EN LA COLA DE CONTROL, COLOCA LOS MENSAJES EN UNA COLA PROCESADORA QUE COINCIDA CON EL CODIGO DE DESTINO DEL MENSAJE SI EXISTE TAL COINCIDENCIA, Y DEDICA UNA COLA PROCESADORA VACIA AL DESTINO OBJETIVO SI NO HAY UNA COLA PROCESADORA COINCIDENTE PERO SI UNA COLA PROCESADORA VACIA.
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/025,538 US5844980A (en) | 1993-03-03 | 1993-03-03 | Queue managing system and method |
Publications (1)
Publication Number | Publication Date |
---|---|
ES2117253T3 true ES2117253T3 (es) | 1998-08-01 |
Family
ID=21826664
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES94907302T Expired - Lifetime ES2117253T3 (es) | 1993-03-03 | 1994-01-24 | Sistema y metodo de gestion de filas de espera. |
Country Status (15)
Country | Link |
---|---|
US (1) | US5844980A (es) |
EP (1) | EP0687371B1 (es) |
JP (1) | JPH08510071A (es) |
CN (1) | CN1074229C (es) |
AT (1) | ATE166164T1 (es) |
AU (1) | AU687381B2 (es) |
CA (1) | CA2157504A1 (es) |
DE (1) | DE69410243T2 (es) |
ES (1) | ES2117253T3 (es) |
FI (1) | FI954114A0 (es) |
HU (1) | HU215877B (es) |
RU (1) | RU2125767C1 (es) |
SK (1) | SK105895A3 (es) |
WO (1) | WO1994020904A1 (es) |
ZA (1) | ZA941450B (es) |
Families Citing this family (47)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
IL111154A0 (en) * | 1993-10-21 | 1994-12-29 | Martino Ii John A | Systems and methods for electronic messaging |
US5907601A (en) * | 1995-05-26 | 1999-05-25 | Eis International Inc. | Call pacing method |
US6263066B1 (en) * | 1997-02-06 | 2001-07-17 | Genesys Telecommunications Laboratories, Inc. | Multimedia managing and prioritized queuing system integrated with intelligent routing capability |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
US5978770A (en) * | 1997-04-24 | 1999-11-02 | Visible Interactive Corporation | Assigning and managing patron reservations for distributed services using wireless personal communication devices |
FR2762917B1 (fr) * | 1997-05-02 | 1999-06-11 | Alsthom Cge Alcatel | Procede d'affectation dynamique de taches a des evenements arrivant sur un ensemble de files d'attente |
US6223243B1 (en) * | 1997-06-12 | 2001-04-24 | Nec Corporation | Access control method with plural users having I/O commands prioritized in queues corresponding to plural memory units |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US6278776B1 (en) * | 1997-12-22 | 2001-08-21 | Ser Solutions | Outbound switch pacing |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
US6335962B1 (en) * | 1998-03-27 | 2002-01-01 | Lucent Technologies Inc. | Apparatus and method for grouping and prioritizing voice messages for convenient playback |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
RU2268551C2 (ru) * | 2000-04-27 | 2006-01-20 | Александр Степанович Ракушин | Способ осуществления связи между абонентами телефонной сети (варианты) |
RU2257681C2 (ru) * | 2000-04-27 | 2005-07-27 | Ракушин Александр Степанович | Способ персонального вызова абонента телефонной сети (варианты) |
US7565651B1 (en) * | 2000-05-25 | 2009-07-21 | Oracle International Corporation | Parallel task scheduling system for computers |
US6822945B2 (en) | 2000-11-08 | 2004-11-23 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue |
CA2354990A1 (en) * | 2001-08-10 | 2003-02-10 | Ibm Canada Limited-Ibm Canada Limitee | Method and apparatus for fine dining queuing |
US7114158B1 (en) * | 2001-10-01 | 2006-09-26 | Microsoft Corporation | Programming framework including queueing network |
US7222152B1 (en) | 2001-10-01 | 2007-05-22 | Microsoft Corporation | Generic communications framework |
US7373179B2 (en) * | 2001-12-13 | 2008-05-13 | At&T Mobility Ii Llc | Call queue in a wireless device |
CA2372092C (en) * | 2002-02-15 | 2010-04-06 | Cognos Incorporated | A queuing model for a plurality of servers |
US7454501B2 (en) | 2002-03-29 | 2008-11-18 | International Business Machines Corporation | Most eligible server in a common work queue environment |
US7464138B2 (en) * | 2002-03-29 | 2008-12-09 | International Business Machines Corporation | Mirror queue in a shared queue environment |
US7136480B2 (en) * | 2002-06-26 | 2006-11-14 | Siemens Communications, Inc. | Methods and apparatus for processing a call |
CN1332548C (zh) * | 2002-08-07 | 2007-08-15 | 华为技术有限公司 | 海量定时器的调度方法 |
GB0225733D0 (en) * | 2002-11-05 | 2002-12-11 | Ibm | Persistent messaging in a transaction processing environment |
US7512142B2 (en) * | 2002-11-21 | 2009-03-31 | Adc Dsl Systems, Inc. | Managing a finite queue |
CN100473179C (zh) * | 2002-11-28 | 2009-03-25 | 中兴通讯股份有限公司 | 一种实现全分散控制排队服务的装置和方法 |
DE10260296A1 (de) * | 2002-12-20 | 2004-07-08 | Siemens Ag | Steuerung der dynamischen Adressvergabe für Datenübertragung in Paketnetzen |
US7827212B2 (en) * | 2003-05-22 | 2010-11-02 | International Business Machines Corporation | System and method for improved clearing of JAVA object's variables |
US8199764B2 (en) | 2003-08-25 | 2012-06-12 | Cisco Technology, Inc. | Scalable approach to large scale queuing through dynamic resource allocation |
RU2253949C1 (ru) * | 2003-10-28 | 2005-06-10 | Смоловик Сергей Николаевич | Способ записи, сохранения и обмена информацией в сети сотовой связи |
FI20045213A0 (fi) * | 2004-06-09 | 2004-06-09 | Nokia Corp | Lähetyksen ohjausmenetelmä, verkkoelementti, tukiasema ja radioverkko-ohjain |
US8036372B2 (en) * | 2005-11-30 | 2011-10-11 | Avaya Inc. | Methods and apparatus for dynamically reallocating a preferred request to one or more generic queues |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
CN101076059B (zh) * | 2007-03-28 | 2012-09-05 | 腾讯科技(深圳)有限公司 | 基于即时通讯的客服系统及基于即时通讯的客服方法 |
US20090037324A1 (en) * | 2007-08-02 | 2009-02-05 | Jemstone Technologies Limited | Method and apparatus for currency exchange |
TW201032535A (en) | 2008-10-14 | 2010-09-01 | Ibm | A method of handling a message |
US9141447B2 (en) * | 2010-12-15 | 2015-09-22 | Microsoft Technology Licensing, Llc | Conditional deferred queuing |
US9311139B1 (en) * | 2015-05-29 | 2016-04-12 | Flexera Software Llc | Batch processing of oversubscribed system based on subscriber usage patterns |
CN108228240B (zh) * | 2016-12-14 | 2021-02-26 | 北京国双科技有限公司 | 多任务队列中任务的处理方法和装置 |
Family Cites Families (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4398257A (en) * | 1981-02-27 | 1983-08-09 | Ncr Corporation | Customer queue control method and system |
US4700295A (en) * | 1985-04-18 | 1987-10-13 | Barry Katsof | System and method for forecasting bank traffic and scheduling work assignments for bank personnel |
US4757529A (en) * | 1986-02-28 | 1988-07-12 | American Telephone And Telegraph Company, At&T Bell Laboratories | Call distribution arrangement |
US4855904A (en) * | 1986-08-27 | 1989-08-08 | Amdahl Corporation | Cache storage queue |
US5012409A (en) * | 1988-03-10 | 1991-04-30 | Fletcher Mitchell S | Operating system for a multi-tasking operating environment |
US5006983A (en) * | 1989-09-12 | 1991-04-09 | Addax, Inc. | Service allocation system |
US5193110A (en) * | 1990-10-09 | 1993-03-09 | Boston Technology, Incorporated | Integrated services platform for telephone communication system |
-
1993
- 1993-03-03 US US08/025,538 patent/US5844980A/en not_active Expired - Fee Related
-
1994
- 1994-01-24 CA CA002157504A patent/CA2157504A1/en not_active Abandoned
- 1994-01-24 SK SK1058-95A patent/SK105895A3/sk unknown
- 1994-01-24 AT AT94907302T patent/ATE166164T1/de not_active IP Right Cessation
- 1994-01-24 JP JP6519969A patent/JPH08510071A/ja not_active Ceased
- 1994-01-24 HU HU9502569A patent/HU215877B/hu not_active IP Right Cessation
- 1994-01-24 RU RU95121737/09A patent/RU2125767C1/ru not_active IP Right Cessation
- 1994-01-24 ES ES94907302T patent/ES2117253T3/es not_active Expired - Lifetime
- 1994-01-24 DE DE69410243T patent/DE69410243T2/de not_active Expired - Fee Related
- 1994-01-24 EP EP94907302A patent/EP0687371B1/en not_active Expired - Lifetime
- 1994-01-24 AU AU60944/94A patent/AU687381B2/en not_active Ceased
- 1994-01-24 WO PCT/US1994/000826 patent/WO1994020904A1/en not_active Application Discontinuation
- 1994-03-02 ZA ZA941450A patent/ZA941450B/xx unknown
- 1994-03-03 CN CN94102225A patent/CN1074229C/zh not_active Expired - Fee Related
-
1995
- 1995-09-01 FI FI954114A patent/FI954114A0/fi unknown
Also Published As
Publication number | Publication date |
---|---|
FI954114A (fi) | 1995-09-01 |
RU2125767C1 (ru) | 1999-01-27 |
AU687381B2 (en) | 1998-02-26 |
CA2157504A1 (en) | 1994-09-15 |
CN1099923A (zh) | 1995-03-08 |
ZA941450B (en) | 1994-09-26 |
CN1074229C (zh) | 2001-10-31 |
US5844980A (en) | 1998-12-01 |
HU9502569D0 (en) | 1995-10-30 |
DE69410243D1 (de) | 1998-06-18 |
DE69410243T2 (de) | 1998-11-19 |
ATE166164T1 (de) | 1998-05-15 |
FI954114A0 (fi) | 1995-09-01 |
WO1994020904A1 (en) | 1994-09-15 |
HUT71367A (en) | 1995-11-28 |
JPH08510071A (ja) | 1996-10-22 |
AU6094494A (en) | 1994-09-26 |
HU215877B (hu) | 1999-03-29 |
EP0687371B1 (en) | 1998-05-13 |
SK105895A3 (en) | 1996-11-06 |
EP0687371A1 (en) | 1995-12-20 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
FG2A | Definitive protection |
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