ES2076082A2 - Interactive telephone response system - Google Patents

Interactive telephone response system

Info

Publication number
ES2076082A2
ES2076082A2 ES09301230A ES9301230A ES2076082A2 ES 2076082 A2 ES2076082 A2 ES 2076082A2 ES 09301230 A ES09301230 A ES 09301230A ES 9301230 A ES9301230 A ES 9301230A ES 2076082 A2 ES2076082 A2 ES 2076082A2
Authority
ES
Spain
Prior art keywords
response system
computer
interactive telephone
telephone response
responses
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
ES09301230A
Other languages
Spanish (es)
Other versions
ES2076082R (en
ES2076082B1 (en
Inventor
Fernandez De Pierola Pab Garin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NATURAL VOX SA
Original Assignee
NATURAL VOX SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=32714114&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=ES2076082(A2) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by NATURAL VOX SA filed Critical NATURAL VOX SA
Priority to ES09301230A priority Critical patent/ES2076082B1/en
Priority to GB9402452A priority patent/GB2278755B/en
Priority to FR9406911A priority patent/FR2706107B1/en
Priority to IT94TO000458A priority patent/IT1267436B1/en
Priority to DE4419506A priority patent/DE4419506C2/en
Publication of ES2076082A2 publication Critical patent/ES2076082A2/en
Publication of ES2076082R publication Critical patent/ES2076082R/es
Publication of ES2076082B1 publication Critical patent/ES2076082B1/en
Application granted granted Critical
Priority to ES200200634A priority patent/ES2209604B1/en
Priority to CA002380889A priority patent/CA2380889A1/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/10—Telephonic communication systems specially adapted for combination with other electrical systems with dictation recording and playback systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Electrically Operated Instructional Devices (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Machine Translation (AREA)
  • Debugging And Monitoring (AREA)

Abstract

In an interactive telephone response system, unrecognisable responses to questions put by the computer 5 are recorded 4, the information passed to a physical operator at an input-output station 8 who keys in or codes the response in a manner which is intelligible to the computer 5. This enables the conversation between the computer and the user to continue even when complex responses are given.
ES09301230A 1993-06-04 1993-06-04 INTERACTIVE TELEPHONE RESPONSE SYSTEM. Expired - Fee Related ES2076082B1 (en)

Priority Applications (7)

Application Number Priority Date Filing Date Title
ES09301230A ES2076082B1 (en) 1993-06-04 1993-06-04 INTERACTIVE TELEPHONE RESPONSE SYSTEM.
GB9402452A GB2278755B (en) 1993-06-04 1994-02-09 Interactive telephone response system
FR9406911A FR2706107B1 (en) 1993-06-04 1994-05-30 Interactive telephone response system.
DE4419506A DE4419506C2 (en) 1993-06-04 1994-06-03 Interactive answering system
IT94TO000458A IT1267436B1 (en) 1993-06-04 1994-06-03 INTERACTIVE TELEPHONE RESPONSE SYSTEM
ES200200634A ES2209604B1 (en) 1993-06-04 2002-03-15 IMPROVEMENTS INTRODUCED IN THE OBJECT OF THE MAIN PATENT 9301230 BY TELEPHONE INTERACTIVE RESPONSE SYSTEM.
CA002380889A CA2380889A1 (en) 1993-06-04 2002-04-05 Interactive telephone reply system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ES09301230A ES2076082B1 (en) 1993-06-04 1993-06-04 INTERACTIVE TELEPHONE RESPONSE SYSTEM.
CA002380889A CA2380889A1 (en) 1993-06-04 2002-04-05 Interactive telephone reply system

Publications (3)

Publication Number Publication Date
ES2076082A2 true ES2076082A2 (en) 1995-10-16
ES2076082R ES2076082R (en) 1997-04-16
ES2076082B1 ES2076082B1 (en) 1998-01-01

Family

ID=32714114

Family Applications (2)

Application Number Title Priority Date Filing Date
ES09301230A Expired - Fee Related ES2076082B1 (en) 1993-06-04 1993-06-04 INTERACTIVE TELEPHONE RESPONSE SYSTEM.
ES200200634A Expired - Lifetime ES2209604B1 (en) 1993-06-04 2002-03-15 IMPROVEMENTS INTRODUCED IN THE OBJECT OF THE MAIN PATENT 9301230 BY TELEPHONE INTERACTIVE RESPONSE SYSTEM.

Family Applications After (1)

Application Number Title Priority Date Filing Date
ES200200634A Expired - Lifetime ES2209604B1 (en) 1993-06-04 2002-03-15 IMPROVEMENTS INTRODUCED IN THE OBJECT OF THE MAIN PATENT 9301230 BY TELEPHONE INTERACTIVE RESPONSE SYSTEM.

Country Status (6)

Country Link
CA (1) CA2380889A1 (en)
DE (1) DE4419506C2 (en)
ES (2) ES2076082B1 (en)
FR (1) FR2706107B1 (en)
GB (1) GB2278755B (en)
IT (1) IT1267436B1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2011080361A1 (en) 2009-12-30 2011-07-07 Fundacion Robotiker Method, device and system for reading displays

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0342859A2 (en) * 1988-05-12 1989-11-23 Health Tech Services Corporation Interactive patient assistance system
US5033088A (en) * 1988-06-06 1991-07-16 Voice Processing Corp. Method and apparatus for effectively receiving voice input to a voice recognition system

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0455912A2 (en) * 1990-05-11 1991-11-13 AT&T Corp. Electronic messaging system with multiple personal greetings
US5164981A (en) * 1990-06-04 1992-11-17 Davox Voice response system with automated data transfer
SG91788A1 (en) * 1990-10-12 2002-10-15 Lucent Technologies Inc Automation of telephone operator assistance calls
US5926539A (en) * 1997-09-12 1999-07-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining agent availability based on level of uncompleted tasks

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0342859A2 (en) * 1988-05-12 1989-11-23 Health Tech Services Corporation Interactive patient assistance system
US5033088A (en) * 1988-06-06 1991-07-16 Voice Processing Corp. Method and apparatus for effectively receiving voice input to a voice recognition system

Also Published As

Publication number Publication date
FR2706107A1 (en) 1994-12-09
GB2278755B (en) 1997-09-10
IT1267436B1 (en) 1997-02-05
ES2209604B1 (en) 2005-10-01
DE4419506A1 (en) 1994-12-08
ITTO940458A0 (en) 1994-06-03
GB2278755A (en) 1994-12-07
ES2076082R (en) 1997-04-16
DE4419506C2 (en) 2001-10-18
ES2209604A1 (en) 2004-06-16
CA2380889A1 (en) 2003-10-05
GB9402452D0 (en) 1994-03-30
ES2076082B1 (en) 1998-01-01
FR2706107B1 (en) 1996-01-12
ITTO940458A1 (en) 1995-12-03

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