ES2070035A2 - Intelligent telephone calls management system - Google Patents

Intelligent telephone calls management system

Info

Publication number
ES2070035A2
ES2070035A2 ES09201569A ES9201569A ES2070035A2 ES 2070035 A2 ES2070035 A2 ES 2070035A2 ES 09201569 A ES09201569 A ES 09201569A ES 9201569 A ES9201569 A ES 9201569A ES 2070035 A2 ES2070035 A2 ES 2070035A2
Authority
ES
Spain
Prior art keywords
telephone calls
management system
communication
intelligent telephone
lines
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
ES09201569A
Other languages
Spanish (es)
Other versions
ES2070035R (en
ES2070035B1 (en
Inventor
Mugica Jose Ignacio Ugarte
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Inetum Espana SA
Original Assignee
Informatica El Corte Ingles SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Informatica El Corte Ingles SA filed Critical Informatica El Corte Ingles SA
Priority to ES09201569A priority Critical patent/ES2070035B1/en
Publication of ES2070035A2 publication Critical patent/ES2070035A2/en
Publication of ES2070035R publication Critical patent/ES2070035R/es
Application granted granted Critical
Publication of ES2070035B1 publication Critical patent/ES2070035B1/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Abstract

Intelligent telephone calls management system. The intelligent telephone calls management system subject of the invention, which has as its objective the optimisation of sending and receiving telephone calls over multiple lines, based on fully-automated procedures, is constituted based on the functional association of a general-purpose computer 1, which has a core 9 which effects the management and a master manager 10 which realises the functions of activation and deactivation of the system and a telephone lines processor module 2 which incorporates a series of control units 12, lines 13, managers 14, messages 15, recording 16 and switching and conference 17, which permits communication between an interlocutor 4 and a manager 6, with the possibility that the establishment of said communication can be realised in a manual or an automatic manner and also by means of communication with an external computer 8.
ES09201569A 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM. Expired - Fee Related ES2070035B1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
ES09201569A ES2070035B1 (en) 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ES09201569A ES2070035B1 (en) 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.

Publications (3)

Publication Number Publication Date
ES2070035A2 true ES2070035A2 (en) 1995-05-16
ES2070035R ES2070035R (en) 1996-08-01
ES2070035B1 ES2070035B1 (en) 1997-02-16

Family

ID=8277789

Family Applications (1)

Application Number Title Priority Date Filing Date
ES09201569A Expired - Fee Related ES2070035B1 (en) 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.

Country Status (1)

Country Link
ES (1) ES2070035B1 (en)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4894857A (en) * 1987-06-16 1990-01-16 Inuentions Inc. Method and apparatus for customer account servicing
EP0460816A2 (en) * 1990-06-05 1991-12-11 Inventions, Inc. Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4894857A (en) * 1987-06-16 1990-01-16 Inuentions Inc. Method and apparatus for customer account servicing
EP0460816A2 (en) * 1990-06-05 1991-12-11 Inventions, Inc. Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls

Also Published As

Publication number Publication date
ES2070035R (en) 1996-08-01
ES2070035B1 (en) 1997-02-16

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