ES1231774U - SELF-SERVICE TERMINAL FOR REGISTERING DOCUMENTS, PAYMENTS AND ELECTRONIC PROCESSING (Machine-translation by Google Translate, not legally binding) - Google Patents

Abstract

Self-service terminal for registration of documents, payments and electronic processing, which is constituted from a "kiosk" type furniture, installable in any public space, characterized in that it includes a computer (1) with standard PC architecture, associated with respective wireless communication interfaces Ethernet (2), WIFI (3) and a 3G/4G/5G modem (4), also comprising a power supply, a touch screen (5), a scanner-overhead camera (6-20) as well as as a ticket printer (7), an A4 laser printer (8); having provided for the inclusion of a reader of official identification documents (9), a signature tablet (10), a fingerprint reader (10'), a banking terminal (11), a front video camera (12), microphone and speakers (13). (Machine-translation by Google Translate, not legally binding)

Description

DESCRIPTION

Self-service terminal for registration of documents, payments and electronic processing

SECTOR OF THE TECHNIQUE

The present invention relates to a device called "Self-service terminal for registration of documents, payments and initiation of electronic processing", hereinafter the "terminal", which has been specially designed for a natural person, hereinafter the "interested party", may take administrative procedures before public or private entities, hereinafter the " entity ", in person and autonomously (this is without being attended by a person) allowing:

1) make the administrative entry record of all types of applications and documents, either directly electronic, or by digitizing those on paper;

2) obtain proof of submission of applications and documents;

3) obtain printed copies of documents generated or guarded by the entity;

4) make payments through secure electronic means;

5) prove your identity by electronic and / or biometric means;

6) make the electronic or biometric signature of the documents presented.

The object of the invention is to provide an autonomous device, extremely versatile, compact and multifunctional, which allows to carry out the aforementioned functions even outside the spaces of institutional and conventional office hours to provide greater comfort to people interested in processing. An outstanding objective of the invention is that the set of devices that compose it, together with the software that can be integrated, allows to generate authentic electronic copies of the paper documents presented and link them to the registration process avoiding slowing down the operation of it.

It is also the object of the invention that the device has ergonomics and ease of use, even for people with disabilities, and especially in the case of document scanning.

BACKGROUND OF THE INVENTION

The progressive and unstoppable phenomenon known as "Digital Transformation" of companies and public and private institutions is a very noticeable leap in relation to the way of relating natural persons (citizens, clients, managed) with these entities that has become of nature predominantly electronic, remote, mobile and without restriction of schedules.

Indeed, in the past years significant steps have been taken so that natural persons can submit applications, writings and communications from any point with access to the Internet through the functionality offered by the electronic headquarters of companies and institutions.

However, one aspect that cannot be ignored in these new forms of relationship between people and entities is the unquestionable fact that a large part of the submission of applications, writings and communications to companies and institutions are made by those interested in person. In addition, the telematic presentation requires means and skills that not the entire population has, so the face-to-face presentation must be maintained to avoid discrimination in cases of digital divide. In particular, the face-to-face presentation of original paper documents that are the property of the interested party before an entity that, having completed its digital transformation process, requires that its inclusion be in electronic format, requires that these documents be previously digitized in order to obtain the corresponding authentic electronic copies.

To give guarantees to the person making the delivery, continuing with the practice administrative registration of entry documents, once digitized and authenticated the receiving institution must return the originals to the interested party issuing a receipt that includes data such as the date and time of submission and the registration entry number, as well as reference to the documents for guarantee integrity and non-repudiation of delivery.

The reasons for the persistence of this traditional practice are several:

1) Related to identification and electronic signature

to. Laws and regulations require identification and signature for the delivery of documents. Obviously the signature of applications and documents through electronic offices can only be electronically. The relative complexity of this form of signature discourages people who end up choosing to attend the corresponding entity in person.

b. Difficulties in obtaining and using electronic certificates (hardware devices, long keys that are easy to forget, short periods of validity) c. Laborious configuration of browsers to be able to carry out the signature. d. Installation of specific signature software (self-signature, @firma applet, others)

and. Low overall reliability of the process.

2) Related to the digitalization of documents of the interested party in paper form: a. An image capture device or scanner is required

b. It can be a laborious and relatively complicated process for some groups

3) Perception by the interested party of greater security if presented before the entity in person.

The problem presented by this system is that, since the face-to-face presentation of applications and documents will continue to be a reality, the process of face-to-face digitalization in the registry can mean a real bottleneck that exceeds the current capacity of the offices of customer service or citizen and collapse its services.

In this sense, three are the critical factors. In the first place, it is necessary to have a tool that allows the generation of authentic electronic copies of the paper documents presented and links them to the registration process, avoiding slowing down the operation. Traditionally this tool has been managed by the entity's customer service staff. In times of great influx, the public service team may be insufficient causing delays and inconvenience to customers or citizens.

Secondly, it should be borne in mind that, as a result of the request, the entity may issue paper documents at the request of the interested party and at the same time of making the request. The printing process in standard formats can be slow and requires continuous attention (jams, paper supply, etc.).

Thirdly, the attention by personnel of the entity will be restricted to the time and places established for the attention to the public severely limiting the possibilities of presentation to the convenience of the interested party.

This proposal addresses these aspects through the use of a self-service registration system that allows addressing the problem from a practical, comfortable and reliable point of view, both from the perspective of the person concerned and the entity.

EXPLANATION OF THE INVENTION

The terminal that is recommended resolves in a fully satisfactory way the problem described above, based on a simple but effective solution, which allows offering the functionalities described in the Objective of the Invention section.

Specifically, the terminal in question comprises a series of elements integrated in the same piece of furniture, which correspond to:

- A touch screen for the user interface and to allow viewing of documents as they are being digitized and will be of sufficient size for user interaction, even if they are affected by vision problems.

- A zenith-camera scanner, fundamental in the self-service system for the face-to-face entry register. The differentiating proposal of the invention is the use of a zenith camera-scanner for originals in A3 format.

Aerial capture allows avoiding the glass bed of conventional scanners that are a source of problems due to their predisposition to breakage and the accumulation of dirt that has a very negative effect on image quality. In addition the exhaustive use that will be given to this peripheral will cause a progressive lack that transparency in the glass product of thousands of micro-scratches with the rubbing of paper, staples, clips, etc.

The proposed scanning system allows you to scan any type of document, single or bound sheets and documents up to A3 size. Scanning without having to flip bound and contactless documents or pressure with a transparent surface helps protect / safeguard delicate documents. The system is complemented with software that automatically partially corrects the distortion of curvature of the pages that are bound.

With this system a considerable saving of space is achieved, allowing to manage any type of document with just one touch for all types of documents, be they bound reports, public deeds, books, etc.

It incorporates a two-dimensional sensor technology that allows you to perform a preview on the terminal screen using real-time video ensuring that the entire image is framed and focused at the time of making the final scan.

- A bank terminal that allows payments to be made with bank cards in a secure manner according to EMV standard or with telephone terminals with NFC in the event that the requested procedure so requires.

- A reader of official identification documents with the following characteristics:

With contacts and without contacts. Possibility of reading NFC / RFID for travel documents (passports) and eIDs with these possibilities (DNIv3, German identity document, etc).

- A biometric signature collection tablet in the form of a temporary sequence of points with information on pressure, speed, acceleration and inclination.

- A fingerprint reader for the identification of the interested party and signing of documents in the countries where the legislation permits.

- A keyboard whose function can be assumed by the touch screen, although optionally the system allows the inclusion of a physical keyboard with anti-vandalism characteristics and that incorporates a pointing device (mouse). This keypad will be embedded in the table-top area of the terminal.

- A front video camera with several functions:

• Registration of face photography in those procedures that could be precise.

• Future identification and authentication of the citizen through facial recognition techniques.

• Barcode reader

• Video support to the system of information, help and remote assistance to citizens when they request it. Video support to the vandalism prevention system

- Speakers and microphone that can be used in the following scenarios:

• Audio support for specific user interfaces for people with disabilities.

• Audio of tutorials and general or specific use guides for a procedure

• Intercom function for the help, assistance and information system

- A printer for issuing tickets, receipts and receipts, on continuous paper.

- A monochrome laser printer located at the bottom of it for the issuance of paper copies

1) of the forms and digitized documents of the interested party

2) of those generated or guarded by the requested institution.

- A barcode reader for barcode capture, whose function can be assumed by the front camera or the scanner-camera, with the following characteristics:

• Fully integrated in the furniture (without cable)

• The device has the ability to read QR codes

- A red button for the request for help, assistance and information, very visible so that the citizen can request at any time very face-to-face assistance, very remote, in the management of the system.

In the event that a remote assistance system is enabled, the speakers, microphone and video camera will be used to establish a effective communication channel with the citizen.

In addition, the remote control of the operating system can be enabled by personnel in charge of providing help.

- Means to establish, at convenience, connections to the different data networks: Ethernet, Wifi, 3G / 4G / 5G.

This facilitates the deployment of the terminals even in places where there is no wired network infrastructure, and even outside the geographical scope of the physical headquarters of the institution. In this way, it will be possible to extend the location of the registration terminals to other public or private spaces and even extend the hours of attention to citizens, making the spatial and temporal approach between the institution and the interested party a reality.

BRIEF DESCRIPTION OF THE DRAWINGS

To complement the description that will then be made and in order to help a better understanding of the characteristics of the invention, according to a preferred example of practical implementation thereof, a set of drawings is attached as an integral part of said description. where, for illustrative and non-limiting purposes, the following has been represented:

Figure 1 shows a structural scheme corresponding to the different elements that participate in a self-service terminal made in accordance with the object of the present invention.

Figure 2 shows a perspective view of a preferred embodiment of the furniture in which the elements of Figure 1 are integrated.

Figure 3.- Shows a perspective view, on the opposite side, of the same terminal represented in Figure 2.

Figure 4.- Shows the scheme corresponding to the illustration of a virtual print corresponding to the self-service terminal of the invention.

PREFERRED EMBODIMENT OF THE INVENTION

In view of the figures outlined, and in relation to Figure 1, it can be seen how the self-service terminal of the invention for registration of documents, payments and electronic processing is designed to be located in public spaces without time restrictions, based on a "kiosk" type furniture, which includes a computer (1) with standard PC architecture, associated with an Ethernet wireless communication interface (2), WIFI wireless communication interface (3) and a 3G / 4G / 5G modem (4) .

The terminal also includes a large touch screen (5), as well as a zenith-camera scanner (6-20) and a ticket printer (7), so that at the time of registration, it is delivered to the citizen, a receipt-justification, for example with the following operation:

• Registration operation number.

• Date and Time.

• Procedure for which the entry registration operation is performed.

• Identification of the position or terminal.

• Data of the interested party.

• Representative data.

• QR code with the CICA of forms and documents delivered.

In addition to the elements mentioned, the terminal additionally includes an A4 laser printer (8), an official identification document reader (9), a signature tablet (10), a fingerprint reader (10 '), a Barcode reader (21), a contactless card reader reader, EMV bank card and mobile phone with NFC payment methods, materialized in a bank terminal (11).

It also includes a front video camera (12), microphone and speakers (13) (intercom), a help request button (14) and a physical vandal-proof keyboard (15).

Figure 4 shows a virtual printing system provided by the terminal of the invention, and corresponding to a QR format printing of an identification, encryption and access code (CICA) to documents (applications, documents provided, documents issued by the entity) that it is an advantageous alternative to printing on A4 paper, so that the user can capture the QR with the CICA code with a smartphone to have access "online" to the document kept by the entity.

Figure 4 shows the digitization and registration, as well as the issuance of the receipt (16), the QR capture of CICA code with mobile (17), access to the entity's server and display of the document (18) and optional download (19) of said document.

Claims (5)

1a.- Self-service terminal for registration of documents, payments and electronic processing, which being constituted from a "kiosk" type furniture, installable in any public space, is characterized in that it includes a computer (1) with standard PC architecture, associated with respective wireless communication interfaces Ethernet (2), WIFI (3) and a 3G / 4G / 5G modem (4), also comprising a power supply, a touch screen (5), a scanner-overhead camera (6-20) as well as a ticket printer (7), an A4 laser printer (8); the inclusion of an official identification document reader (9), a signature tablet (10), a fingerprint reader (10) being planned '), a bank terminal (11), a front video camera (12), microphone and speakers (13) 2nd.- Self-service terminal for registration of documents, payments and electronic processing, according to claim 1, characterized in that the bank terminal (11) includes a reader of contactless transport card titles, EMV bank cards as well as mobile phones with NFC payment methods. 3a.- Self-service terminal for registration of documents, payments and electronic processing, according to claim 1, characterized in that it additionally includes a barcode reader (21). 4th.- Self-service terminal for registration of documents, payments and electronic processing, according to claim 1, characterized in that it additionally includes a help request button (14). 5th.- Self-service terminal for registration of documents, payments and electronic processing, according to claim 1, characterized in that it additionally includes a vandal-proof physical keyboard (15).