[TECHNICAL FIELD]
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The present disclosure relates to an information processing device.
[BACKGROUND ART]
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There is a technology of enabling a calling with an operator in a call center of an insurance company or the like by using an on-board device such as a drive recorder provided in an automobile vehicle when an accident occurs (see Patent Document 1). Due to such calling, it is possible for the operator of the call center to provide some advice relating to the response corresponding to the accident, performing a confirmation of a state of the passenger in the vehicle, and request emergency aid so as to make a quick response at the time of the accident to be possible.
[CITATION LIST]
[Patent Documents]
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[Patent Document 1]
JP 2017-46125A [SUMMARY OF THE INVENTION]
[Technical Problem]
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When the calling using such on-board device is disconnected due to some reasons, the operator of the call center calls back to the on-board device. However, in a case in which the passenger of the automobile vehicle has left the vehicle at the time of calling back, it is impossible for the operator of the call center to talk with the passenger of the automobile vehicle using the on-board device.
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Accordingly, a technical problem to be solved by the present invention is described as an example to make it possible to provide a quick response at the time of an accident.
[Solution to Problem]
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In order to solve the above-identified technical problem, an invention according to claim 1 is an information processing device provided in a moving body, wherein the information processing device comprises an identification-information-for-calling acquisition processing portion configured to acquire identification information for calling from a portable terminal using a short-range wireless communication as identification information for a calling using the portable terminal; an accident detection portion configured to detect an accident of the moving body; and a transmission processing portion configured to transmit the identification information for calling acquired by the identification-information-for-calling acquisition processing portion to a server apparatus if the accident is detected by the accident detection portion.
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An invention according to claim 10 is an information processing method being executed by an information processing device provided in a moving body, wherein the information processing method comprises an identification-information-for-calling acquisition processing step of using a short-range wireless communication to acquire identification information for calling from a portable terminal as identification information for a calling using the portable terminal; an accident detection step of detecting an accident of the moving body; and a transmission processing step of transmitting the identification information for calling acquired by the identification-information-for-calling acquisition processing step to a server apparatus if the accident is detected by the accident detection step.
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An invention according to claim 11 is an information processing program for making a computer to execute the information processing method according to claim 10.
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An invention according to claim 12 records the information processing program according to claim 11.
[BRIEF DESCRIPTION OF THE DRAWINGS]
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- Fig. 1 is a view showing an on-board device 100 according to an embodiment of the present invention.
- Fig. 2 is a view describing a relationship among the on-board device 100, a server apparatus SV and a portable terminal PT.
- Fig. 3 is a view showing a control portion 110.
- Fig. 4 is a view showing an example of a processing operation executed by the control portion 110 when an accident is detected by an accident detection portion 111.
[DESCRIPTION OF EMBODIMENTS]
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An information processing device according to an embodiment of the present invention is an information processing device provided in a moving body, wherein the information processing device comprises an identification-information-for-calling acquisition processing portion configured to acquire identification information for calling from a portable terminal using a short-range wireless communication as identification information for a calling using the portable terminal; an accident detection portion configured to detect an accident of the moving body; and a transmission processing portion configured to transmit the identification information for calling acquired by the identification-information-for-calling acquisition processing portion to a server apparatus if the accident is detected by the accident detection portion. Accordingly, in the present embodiment, it is possible for an operator of the server apparatus to call back to a portable terminal carried by a driver of the moving body and the like when the driver of the moving body and the like has left the moving body when the operator of the server apparatus calls back to the information processing device. As a result, according to the present embodiment, the operator of the server apparatus can talk with the driver of the moving body and the like so as to enable a quick response when an accident occurs.
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The identification information for calling transmitted by the transmission processing portion may be the most recently acquired identification information for calling among the identification information for calling acquired by the identification-information-for-calling acquisition processing portion. In this manner, the identification information for calling of the portable terminal carried by a person who is likely to have been riding in the moving body at the time when the accident occurs is transmitted to the server apparatus. As a result, it becomes more likely that the operator of the server apparatus can talk to the driver of the moving body and the like.
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The transmission processing portion may transmit the identification information for calling acquired by the identification-information-for-calling acquisition processing portion and the time when the identification information for calling is acquired when an accident is detected by the accident detection portion. This also allows the operator of the server apparatus to acknowledge the identification information for calling of the portable terminal carried by a person who is likely to have been riding in the moving body at the time when the accident occurs, and as a result, the operator of the server apparatus is more likely to be able to talk to the driver of the moving body and the like.
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It is preferable for the identification-information-for-calling acquisition processing portion to acquire identification information for calling of a portable terminal from the portable terminal with which a connection using a short-range wireless communication is established when the moving body is turned on. In this manner, it becomes possible to acquire the identification information for calling of the portable terminal carried by the person who is riding in the moving body when the use of the moving body has been started. As a result, it becomes possible to transmit to the server apparatus with the identification information for calling of the portable terminal carried by the person who is likely to have been riding in the moving body at the time when the accident occurs.
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It is preferable for the identification- information- for-calling acquisition processing portion to acquire, when the accident is detected by the accident detection portion, the identification information for calling of the portable terminal with which the connection using the short-range wireless communication has been established from the portable terminal. In this manner, it becomes possible to transmit to the server apparatus with the identification information for calling of the portable terminal carried by the person who is more likely to have been riding in the moving body at the time when the accident occurs.
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It is preferable for the identification-information-for-calling acquisition processing portion to acquire the identification information for calling of the portable terminal with which the connection using the short-range wireless communication has been established at a predetermined time interval. This also makes it possible to transmit to the server apparatus with the identification information for calling of the portable terminal carried by the person who is likely to have been riding in the moving body at the time when the accident occurs.
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It is preferable for the information processing device to further include a biological information acquisition processing portion that acquires biological information of the person using the portable terminal from the portable terminal using the short-range wireless communication when the accident is detected by the accident detection portion, and it is preferable for the transmission processing portion to transmit the identification information for calling acquired by the identification-information-for-calling acquisition processing portion and the biological information acquired by the biological information acquisition portion to the server apparatus when the accident is detected by the accident detection portion. In this manner, it enables the operator of the server apparatus SV to acknowledge the biological information of the driver of the moving body M and the like, and enables the determination regarding whether or not a request for an emergency aid is necessary.
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It is preferable for the information processing device to further include a call processing portion that makes calls to call contacts for calling regarding the server apparatus when the accident is detected by the accident detection portion. In this manner, when the accident occurs, the operator of the server apparatus can use the information processing device to talk to the driver of the moving body and the like.
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It is preferable for the transmission processing portion to be configured to transmit, when the accident is detected by the accident detection portion, the accident information related to the accident and the identification information for calling acquired by the identification-information-for-calling acquisition processing portion to the server apparatus. In this manner, the operator of the server apparatus SV can obtain the information about the accident that occurred on the moving body M.
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It is preferable for the transmission processing portion to transmit the identification information for calling acquired by the identification-information-for-calling acquisition processing portion to the server apparatus at a predetermined time interval even if the accident detection portion does not detect any accident. In this manner, even if there is any malfunction in the information processing device mounted in the moving body due to the accident involving the moving body, the operator of the server apparatus can make calls to the portable terminal carried by the driver of the moving body and the like, since the identification information for calling has already been transmitted to the server apparatus before the malfunction occurred in the information processing device. The predetermined time interval is, for example, 30 minutes.
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It is preferable for the server apparatus to notify the operator that there is a possibility that the accident has occurred in the moving body if the identification information for calling is no longer transmitted from the information processing device at the specified time interval. In this manner, the operator of the server apparatus can make calls to the portable terminal carried by the driver of the moving body and the like. As a result, according to the present embodiment, it is possible for the operator of the server apparatus to talk to the driver of the moving body and the like so as to enable a quick response at the time of the accident.
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It is preferable for the transmission processing portion to transmit the identification information for calling acquired by the identification-information-for-calling acquisition processing portion to the server apparatus, even if the accident detection portion does not detect any accident, since the moving body is turned on (for example, the engine of the moving body is turned on or the power of the moving body is turned on), or since the power of the information processing device mounted in the moving body is turned on, or since an instruction is given by a user (for example, the driver). In this manner, even if there is a malfunction occurred in the information processing device mounted in the moving body due to the accident involving the moving body, the operator of the server apparatus can make calls to the portable terminal carried by the driver of the moving body and the like.
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In addition, the information processing method according to an embodiment of the present invention is an information processing method executed by an information processing device mounted in a moving body, wherein the information processing method includes an identification-information-for-calling acquisition processing step of using a short-range wireless communication to acquire identification information for calling from a portable terminal as identification information for a calling using the portable terminal; an accident detection step of detecting an accident of the moving body; and a transmission processing step of transmitting the identification information for calling acquired by the identification-information-for-calling acquisition processing step to a server apparatus if the accident is detected by the accident detection step. Accordingly, in the present embodiment, even if the driver of the moving body has left the moving body when the operator of the server apparatus calls back to the information processing device, it is possible for the operator of the server apparatus to call back to the portable terminal carried by the driver of the moving body. As a result, according to the present embodiment, it is possible for the operator of the server apparatus to talk to the driver of the moving body so as to enable a quick response at the time when the accident occurs.
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In addition, an information processing program according to an embodiment of the present invention causes a computer to execute the above-mentioned information processing method. Accordingly, according to the present embodiment, a quick response is possible at the time when the accident occurs.
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In addition, a computer-readable recording medium according to an embodiment of the present invention records the above-mentioned information processing program. In this manner, the above-mentioned information processing program can be distributed as a standalone program in addition to being incorporated into a device, and version upgrades and the like can be easily performed.
(Examples)
<On-board device 100>
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Fig. 1 is a view showing an on-board device 100 according to an embodiment of the present invention. The on-board device 100 includes a control portion 110, a communication portion 120, a short-range wireless communication portion 130, a microphone 140, and a speaker 150. The on-board device 100 is a device mounted in a moving body M such as a vehicle, for example, as a drive recorder or a car navigation system.
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The control portion 110 is, for example, configured by a computer. The communication portion 120 is a communication device for transmitting and receiving information to and from other devices (including remote devices) via a communication line such as a mobile phone communication line (for example, 4G or 5G). The short-range wireless communication portion 130 is a communication device for performing a short-range wireless communication such as a wireless LAN (for example, Wi-Fi (registered trademark)) or Bluetooth (registered trademark). The control portion 110 of the on-board device 100 corresponds to the "information processing device" of the above-described embodiment.
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As shown in Fig. 2, the on-board device 100 uses the communication by the communication portion 120 to transmit and receive information with a server apparatus SV (for example, a server apparatus at a call center) located outside the moving body M, and uses the communication (short-range wireless communication) by the short-range wireless communication portion 130 to send and receive information with a portable terminal PT (for example, a portable terminal carried by a passenger of the moving body M) located inside the moving body M. Although only one portable terminal PT is shown in Fig. 2, there may be multiple portable terminals PT located inside the moving body M.
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Fig. 3 is a view showing the control portion 110. The control portion 110 has an accident detection portion 111 and a call processing portion 112.
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The accident detection portion 111 detects that an accident has occurred on the moving body M. For example, the accident detection portion 111 acquires an acceleration of the moving body M, checks whether the acquired acceleration exceeds a predetermined acceleration value, and determines that an accident has occurred when the acquired acceleration exceeds the predetermined acceleration value.
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If the accident detection portion 111 detects the accident, the call processing portion 112 calls the contacts for calling regarding the server apparatus SV. The contacts for calling regarding the server apparatus SV are, for example, the server apparatus SV itself or a telephone used by the operator of the server apparatus SV.
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Accordingly, according to the present embodiment, when an accident occurs, it is possible for the operator of the server apparatus SV (for example, an operator at a call center) to use the microphone 140 and the speaker 150 of the on-board device 100 to talk to the driver of the vehicle and the like.
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There is a case in which such a call using the on-board device 100 may be disconnected for some reason. When such circumstance occurs, the operator of the server apparatus SV may call back to the on-board device 100 in order to resume the call with the driver of the moving body M. However, if the driver has left the moving body M when the callback is made, it is impossible for the operator of the server apparatus SV to use the on-board device 100 to talk to the driver of the moving body M.
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Therefore, the control portion 110 according to the present embodiment further includes an identification-information-for-calling acquisition processing portion 113 and a transmission processing portion 114, as shown in Fig. 3.
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The identification-information-for-calling acquisition processing portion 113 acquires identification information for calling, which is the identification information for calling using the portable terminal PT, from the portable terminal PT using communication by the short-range wireless communication portion 130. The identification information for calling, which is the identification information for calling using the portable terminal PT, is, for example, a telephone number of the portable terminal PT.
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When an accident is detected by the accident detection portion 111, the transmission processing portion 114 transmits the identification information for calling acquired by the identification-information-for-calling acquisition processing portion 113 to the server apparatus SV. At this time, the transmission processing portion 114 may transmit the identification information for calling to the server apparatus SV via the portable terminal PT using the communication with the portable terminal PT by the short-range wireless communication portion 130, or may transmit the identification information for calling directly to the server apparatus SV using the communication by the communication portion 120.
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Therefore, according to the present embodiment, even if in the case in which the driver of the moving body M and the like has left the moving body M when the operator of the server apparatus SV calls back to the on-board device 100, it is possible for the operator of the server apparatus SV to call back to the portable terminal PT carried by the driver of the moving body M and the like. As a result, according to the present embodiment, the operator of the server apparatus SV can talk to the driver of the moving body M and the like so as to enable a quick response when the accident occurs.
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At this time, it is preferable that the identification information for calling transmitted by the transmission processing portion 114 is the identification information for calling most recently acquired among the identification information for calling acquired by the identification-information-for-calling acquisition processing portion 113. In this manner, the identification information for calling of the portable terminal PT carried by the person who is likely to have been riding in the moving body M at the time when the accident occurs is transmitted to the server apparatus SV. As a result, it becomes more likely that the operator of the server apparatus SV can talk to driver of the moving body M and the like.
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Also, when the accident is detected by the accident detection portion 111, the transmission processing portion 114 may transmit the identification information for calling acquired by the identification-information-for-calling acquisition processing portion 113, together with the time when the identification information for calling was acquired. In this manner, it is possible for the operator of the server apparatus SV to acknowledge the identification information for calling of the portable terminal carried by the person who is likely to have been riding in the moving body M at the time when the accident occurs, and as a result, the operator of the server apparatus SV is more likely to be able to talk to the driver of the moving body M and the like.
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Fig. 4 is a view showing an example of the processing operation executed by the control portion 110 when an accident is detected by the accident detection portion 111. The call processing portion 112 makes a call to the contacts for calling regarding the server apparatus SV (S401). The transmission processing portion 114 transmits the identification information for calling acquired by the identification-information-for-calling acquisition processing portion 113 to the server apparatus SV (S402).
<Timing of acquiring identification information for calling of the portable terminal PT>
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For example, it is preferable for the identification-information-for-calling acquisition processing portion 113 to acquire the identification information for calling of the portable terminal PT from the portable terminal PT with which a connection has been established by the short-range wireless communication when the moving body is turned on. In this manner, when the use of the moving body M is started, it is possible to acquire the identification information for calling of the portable terminal PT carried by a person who was riding in the moving body M. As a result, it is possible to transmit the identification information for calling of the portable terminal PT carried by the person, who is likely to have been riding in the moving body M at the time when the accident occurs, to the server apparatus SV.
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It is preferable for the identification- information- for-calling acquisition processing portion 113 to acquire the identification information for calling of a portable terminal PT from the portable terminal PT with which a connection has been established by the short-range wireless communication when the accident is detected by the accident detection portion 111. In this manner, it is possible to transmit to the server apparatus the identification information for calling of the portable terminal PT carried by the person who is more likely to have been riding on the moving body M at the time when the accident occurs.
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It is preferable for the identification- information- for-calling acquisition processing portion 113 to acquire, at a predetermined time interval, the identification information for calling of the portable terminal PT from the portable terminal PT with which the connection has been established by the short-range wireless communication. In this manner, it is possible to transmit to the server apparatus the identification information for calling of the portable terminal PT carried by the person who is likely to have been riding on the moving body M at the time the accident occurs.
<Transmission of biological Information>
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As shown in Fig. 3, it is preferable for the control portion 110 to further include a biological information acquisition processing portion 115. When an accident is detected by the accident detection portion 111, the biological information acquisition processing portion 115 acquires the biological information of a person using the portable terminal PT from the portable terminal PT due to the communication by the short-range wireless communication portion 130. At this time, when the accident is detected by the accident detection portion 111, it is preferable for the transmission processing portion 114 to transmit the biological information acquired by the biological information acquisition portion 115 to the server apparatus SV in addition to the identification information for calling acquired by the identification-information-for-calling acquisition processing portion 113. The biological information includes, for example, a heart rate and a pulse.
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In this manner, it is possible for the operator of the server apparatus SV to acknowledge the biological information of the driver of the moving body M and the like so as to determine whether or not a request for an emergency aid is necessary.
<Transmitting accident information>
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When an accident is detected by the accident detection portion 111, it is preferable for the transmission processing portion 114 to acquire the accident information, which is information related to the accident, and transmit the acquired accident information in addition to the identification information for calling acquired by the identification-information-for-calling acquisition processing portion 113. The accident information may include, for example, a speed, an acceleration, and position information of the moving body M, and an image captured by an imaging device mounted on the moving body M.
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In this manner, it is possible for the operator of the server apparatus SV to obtain information about the accident that occurs on the moving body M.
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The present invention has been described above using preferred embodiments of the present invention. Although the present invention has been described herein with reference to specific examples, various modifications and changes can be made to these examples without departing from the spirit and scope of the invention as set forth in the claims.
[REFERENCE SIGNS LIST]
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- 100
- on-board device
- 110
- control portion
- 111
- accident detection portion
- 112
- calling processing portion
- 113
- identification-information-for-calling acquisition processing portion
- 114
- transmission processing portion
- 115
- biological information acquisition processing portion
- 120
- communication portion
- 130
- short-range wireless communication portion
- 140
- microphone
- 150
- speaker