EP4150485A4 - Method of automatically assigning a classification - Google Patents

Method of automatically assigning a classification Download PDF

Info

Publication number
EP4150485A4
EP4150485A4 EP21803848.7A EP21803848A EP4150485A4 EP 4150485 A4 EP4150485 A4 EP 4150485A4 EP 21803848 A EP21803848 A EP 21803848A EP 4150485 A4 EP4150485 A4 EP 4150485A4
Authority
EP
European Patent Office
Prior art keywords
classification
automatically assigning
assigning
automatically
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
EP21803848.7A
Other languages
German (de)
French (fr)
Other versions
EP4150485A1 (en
Inventor
Partha Pratim Ghosh
Jatin PURI
Vijay Giri
Girish KOPPAR
Avijit Biswas
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Bayestree Intelligence Pvt Ltd
Original Assignee
Bayestree Intelligence Pvt Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US16/946,925 external-priority patent/US20210365810A1/en
Application filed by Bayestree Intelligence Pvt Ltd filed Critical Bayestree Intelligence Pvt Ltd
Publication of EP4150485A1 publication Critical patent/EP4150485A1/en
Publication of EP4150485A4 publication Critical patent/EP4150485A4/en
Pending legal-status Critical Current

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/01Customer relationship services
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24Querying
    • G06F16/242Query formulation
    • G06F16/243Natural language query formulation
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24Querying
    • G06F16/245Query processing
    • G06F16/2457Query processing with adaptation to user needs
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/28Databases characterised by their database models, e.g. relational or object models
    • G06F16/284Relational databases
    • G06F16/285Clustering or classification
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/31Indexing; Data structures therefor; Storage structures
    • G06F16/316Indexing structures
    • G06F16/319Inverted lists
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/332Query formulation
    • G06F16/3329Natural language query formulation or dialogue systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35Clustering; Classification
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F18/00Pattern recognition
    • G06F18/20Analysing
    • G06F18/24Classification techniques
    • G06F18/241Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
    • G06F18/2415Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on parametric or probabilistic models, e.g. based on likelihood ratio or false acceptance rate versus a false rejection rate
    • G06F18/24155Bayesian classification

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Mathematical Physics (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • Business, Economics & Management (AREA)
  • Finance (AREA)
  • Probability & Statistics with Applications (AREA)
  • Economics (AREA)
  • Accounting & Taxation (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Software Systems (AREA)
  • Human Computer Interaction (AREA)
  • Development Economics (AREA)
  • Life Sciences & Earth Sciences (AREA)
  • Bioinformatics & Cheminformatics (AREA)
  • Bioinformatics & Computational Biology (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Evolutionary Biology (AREA)
  • Evolutionary Computation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
EP21803848.7A 2020-05-12 2021-04-22 Method of automatically assigning a classification Pending EP4150485A4 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
IN202041020011 2020-05-12
US16/946,925 US20210365810A1 (en) 2020-05-12 2020-07-11 Method of automatically assigning a classification
PCT/IB2021/053334 WO2021229328A1 (en) 2020-05-12 2021-04-22 Method of automatically assigning a classification

Publications (2)

Publication Number Publication Date
EP4150485A1 EP4150485A1 (en) 2023-03-22
EP4150485A4 true EP4150485A4 (en) 2024-05-01

Family

ID=78525387

Family Applications (1)

Application Number Title Priority Date Filing Date
EP21803848.7A Pending EP4150485A4 (en) 2020-05-12 2021-04-22 Method of automatically assigning a classification

Country Status (2)

Country Link
EP (1) EP4150485A4 (en)
WO (1) WO2021229328A1 (en)

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3193265A1 (en) * 2016-01-18 2017-07-19 Wipro Limited System and method for classifying and resolving software production incident tickets

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7251648B2 (en) * 2002-06-28 2007-07-31 Microsoft Corporation Automatically ranking answers to database queries
US8275803B2 (en) * 2008-05-14 2012-09-25 International Business Machines Corporation System and method for providing answers to questions
MY185315A (en) * 2012-12-18 2021-05-03 Mimos Berhad A semantic query system and method thereof
US9875296B2 (en) * 2015-03-25 2018-01-23 Google Llc Information extraction from question and answer websites
US10678816B2 (en) * 2017-08-23 2020-06-09 Rsvp Technologies Inc. Single-entity-single-relation question answering systems, and methods

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3193265A1 (en) * 2016-01-18 2017-07-19 Wipro Limited System and method for classifying and resolving software production incident tickets

Non-Patent Citations (3)

* Cited by examiner, † Cited by third party
Title
LI YANG ET AL: "Question Answering for Technical Customer Support", 14 August 2018, SAT 2015 18TH INTERNATIONAL CONFERENCE, AUSTIN, TX, USA, SEPTEMBER 24-27, 2015; [LECTURE NOTES IN COMPUTER SCIENCE; LECT.NOTES COMPUTER], SPRINGER, BERLIN, HEIDELBERG, PAGE(S) 3 - 15, ISBN: 978-3-540-74549-5, XP047482535 *
PENG SUN ET AL: "Content-Aware Resolution Sequence Mining for Ticket Routing", 13 September 2010, BUSINESS PROCESS MANAGEMENT, SPRINGER BERLIN HEIDELBERG, BERLIN, HEIDELBERG, PAGE(S) 243 - 259, ISBN: 978-3-642-15617-5, XP019151196 *
See also references of WO2021229328A1 *

Also Published As

Publication number Publication date
EP4150485A1 (en) 2023-03-22
WO2021229328A1 (en) 2021-11-18

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