EP4150485A4 - Method of automatically assigning a classification - Google Patents
Method of automatically assigning a classification Download PDFInfo
- Publication number
- EP4150485A4 EP4150485A4 EP21803848.7A EP21803848A EP4150485A4 EP 4150485 A4 EP4150485 A4 EP 4150485A4 EP 21803848 A EP21803848 A EP 21803848A EP 4150485 A4 EP4150485 A4 EP 4150485A4
- Authority
- EP
- European Patent Office
- Prior art keywords
- classification
- automatically assigning
- assigning
- automatically
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/242—Query formulation
- G06F16/243—Natural language query formulation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
- G06F16/2457—Query processing with adaptation to user needs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/28—Databases characterised by their database models, e.g. relational or object models
- G06F16/284—Relational databases
- G06F16/285—Clustering or classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/31—Indexing; Data structures therefor; Storage structures
- G06F16/316—Indexing structures
- G06F16/319—Inverted lists
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/35—Clustering; Classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/24—Classification techniques
- G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
- G06F18/2415—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on parametric or probabilistic models, e.g. based on likelihood ratio or false acceptance rate versus a false rejection rate
- G06F18/24155—Bayesian classification
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
- General Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- Mathematical Physics (AREA)
- Artificial Intelligence (AREA)
- Computational Linguistics (AREA)
- Business, Economics & Management (AREA)
- Finance (AREA)
- Probability & Statistics with Applications (AREA)
- Economics (AREA)
- Accounting & Taxation (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Software Systems (AREA)
- Human Computer Interaction (AREA)
- Development Economics (AREA)
- Life Sciences & Earth Sciences (AREA)
- Bioinformatics & Cheminformatics (AREA)
- Bioinformatics & Computational Biology (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Evolutionary Biology (AREA)
- Evolutionary Computation (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
IN202041020011 | 2020-05-12 | ||
US16/946,925 US20210365810A1 (en) | 2020-05-12 | 2020-07-11 | Method of automatically assigning a classification |
PCT/IB2021/053334 WO2021229328A1 (en) | 2020-05-12 | 2021-04-22 | Method of automatically assigning a classification |
Publications (2)
Publication Number | Publication Date |
---|---|
EP4150485A1 EP4150485A1 (en) | 2023-03-22 |
EP4150485A4 true EP4150485A4 (en) | 2024-05-01 |
Family
ID=78525387
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP21803848.7A Pending EP4150485A4 (en) | 2020-05-12 | 2021-04-22 | Method of automatically assigning a classification |
Country Status (2)
Country | Link |
---|---|
EP (1) | EP4150485A4 (en) |
WO (1) | WO2021229328A1 (en) |
Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP3193265A1 (en) * | 2016-01-18 | 2017-07-19 | Wipro Limited | System and method for classifying and resolving software production incident tickets |
Family Cites Families (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7251648B2 (en) * | 2002-06-28 | 2007-07-31 | Microsoft Corporation | Automatically ranking answers to database queries |
US8275803B2 (en) * | 2008-05-14 | 2012-09-25 | International Business Machines Corporation | System and method for providing answers to questions |
MY185315A (en) * | 2012-12-18 | 2021-05-03 | Mimos Berhad | A semantic query system and method thereof |
US9875296B2 (en) * | 2015-03-25 | 2018-01-23 | Google Llc | Information extraction from question and answer websites |
US10678816B2 (en) * | 2017-08-23 | 2020-06-09 | Rsvp Technologies Inc. | Single-entity-single-relation question answering systems, and methods |
-
2021
- 2021-04-22 WO PCT/IB2021/053334 patent/WO2021229328A1/en unknown
- 2021-04-22 EP EP21803848.7A patent/EP4150485A4/en active Pending
Patent Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP3193265A1 (en) * | 2016-01-18 | 2017-07-19 | Wipro Limited | System and method for classifying and resolving software production incident tickets |
Non-Patent Citations (3)
Title |
---|
LI YANG ET AL: "Question Answering for Technical Customer Support", 14 August 2018, SAT 2015 18TH INTERNATIONAL CONFERENCE, AUSTIN, TX, USA, SEPTEMBER 24-27, 2015; [LECTURE NOTES IN COMPUTER SCIENCE; LECT.NOTES COMPUTER], SPRINGER, BERLIN, HEIDELBERG, PAGE(S) 3 - 15, ISBN: 978-3-540-74549-5, XP047482535 * |
PENG SUN ET AL: "Content-Aware Resolution Sequence Mining for Ticket Routing", 13 September 2010, BUSINESS PROCESS MANAGEMENT, SPRINGER BERLIN HEIDELBERG, BERLIN, HEIDELBERG, PAGE(S) 243 - 259, ISBN: 978-3-642-15617-5, XP019151196 * |
See also references of WO2021229328A1 * |
Also Published As
Publication number | Publication date |
---|---|
EP4150485A1 (en) | 2023-03-22 |
WO2021229328A1 (en) | 2021-11-18 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE INTERNATIONAL PUBLICATION HAS BEEN MADE |
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PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
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STAA | Information on the status of an ep patent application or granted ep patent |
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Effective date: 20221209 |
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DAV | Request for validation of the european patent (deleted) | ||
DAX | Request for extension of the european patent (deleted) | ||
REG | Reference to a national code |
Ref country code: DE Ref legal event code: R079 Free format text: PREVIOUS MAIN CLASS: G06F0016332000 Ipc: G06Q0030016000 |
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A4 | Supplementary search report drawn up and despatched |
Effective date: 20240403 |
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RIC1 | Information provided on ipc code assigned before grant |
Ipc: G06F 16/2457 20190101ALI20240326BHEP Ipc: G06F 16/242 20190101ALI20240326BHEP Ipc: G06F 16/31 20190101ALI20240326BHEP Ipc: G06F 16/35 20190101ALI20240326BHEP Ipc: G06Q 30/01 20230101ALI20240326BHEP Ipc: G06Q 30/016 20230101AFI20240326BHEP |