EP4073719A1 - Kontaktcentersystem und verfahren für erweiterte ausgehende kommunikationen an eine kontaktgruppe - Google Patents

Kontaktcentersystem und verfahren für erweiterte ausgehende kommunikationen an eine kontaktgruppe

Info

Publication number
EP4073719A1
EP4073719A1 EP20841803.8A EP20841803A EP4073719A1 EP 4073719 A1 EP4073719 A1 EP 4073719A1 EP 20841803 A EP20841803 A EP 20841803A EP 4073719 A1 EP4073719 A1 EP 4073719A1
Authority
EP
European Patent Office
Prior art keywords
user
events
event
processor
journey
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP20841803.8A
Other languages
English (en)
French (fr)
Inventor
Andrea Friio
Arnaud LEJEUNE
Stephanie HALTER
Anthony J. Bates
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Holdings II LLC
Original Assignee
Greeneden US Holdings II LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US16/714,499 external-priority patent/US11200485B2/en
Application filed by Greeneden US Holdings II LLC filed Critical Greeneden US Holdings II LLC
Publication of EP4073719A1 publication Critical patent/EP4073719A1/de
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
EP20841803.8A 2019-12-13 2020-12-14 Kontaktcentersystem und verfahren für erweiterte ausgehende kommunikationen an eine kontaktgruppe Withdrawn EP4073719A1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US16/714,499 US11200485B2 (en) 2017-05-22 2019-12-13 Contact center system and method for advanced outbound communications to a contact group
PCT/US2020/064868 WO2021119592A1 (en) 2019-12-13 2020-12-14 Contact center system and method for advanced outbound communications to a contact group

Publications (1)

Publication Number Publication Date
EP4073719A1 true EP4073719A1 (de) 2022-10-19

Family

ID=74183514

Family Applications (1)

Application Number Title Priority Date Filing Date
EP20841803.8A Withdrawn EP4073719A1 (de) 2019-12-13 2020-12-14 Kontaktcentersystem und verfahren für erweiterte ausgehende kommunikationen an eine kontaktgruppe

Country Status (4)

Country Link
EP (1) EP4073719A1 (de)
AU (1) AU2020401587A1 (de)
CA (1) CA3160012A1 (de)
WO (1) WO2021119592A1 (de)

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9092801B2 (en) * 2011-09-23 2015-07-28 24/7 Customer, Inc. Customer journey prediction and resolution

Also Published As

Publication number Publication date
WO2021119592A1 (en) 2021-06-17
AU2020401587A1 (en) 2022-06-09
CA3160012A1 (en) 2021-06-17

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