EP3949367A4 - Systems and methods for providing context data associated with a communications session to the called device - Google Patents
Systems and methods for providing context data associated with a communications session to the called device Download PDFInfo
- Publication number
- EP3949367A4 EP3949367A4 EP20783123.1A EP20783123A EP3949367A4 EP 3949367 A4 EP3949367 A4 EP 3949367A4 EP 20783123 A EP20783123 A EP 20783123A EP 3949367 A4 EP3949367 A4 EP 3949367A4
- Authority
- EP
- European Patent Office
- Prior art keywords
- systems
- methods
- data associated
- context data
- communications session
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
- H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/535—Tracking the activity of the user
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/20—Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2038—Call context notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
- H04M3/4365—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it based on information specified by the calling party, e.g. priority or subject
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Engineering & Computer Science (AREA)
- Computer Hardware Design (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Computer And Data Communications (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US16/374,632 US11057516B2 (en) | 2019-04-03 | 2019-04-03 | Systems and methods for providing context data associated with a communications session to the called device |
PCT/US2020/026653 WO2020206310A1 (en) | 2019-04-03 | 2020-04-03 | Systems and methods for providing context data associated with a communications session to the called device |
Publications (2)
Publication Number | Publication Date |
---|---|
EP3949367A1 EP3949367A1 (en) | 2022-02-09 |
EP3949367A4 true EP3949367A4 (en) | 2022-12-28 |
Family
ID=72662544
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP20783123.1A Pending EP3949367A4 (en) | 2019-04-03 | 2020-04-03 | Systems and methods for providing context data associated with a communications session to the called device |
Country Status (5)
Country | Link |
---|---|
US (2) | US11057516B2 (en) |
EP (1) | EP3949367A4 (en) |
BR (1) | BR112021019672A2 (en) |
CA (1) | CA3135969A1 (en) |
WO (1) | WO2020206310A1 (en) |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10298740B2 (en) * | 2014-01-10 | 2019-05-21 | Onepin, Inc. | Automated messaging |
US9648164B1 (en) * | 2014-11-14 | 2017-05-09 | United Services Automobile Association (“USAA”) | System and method for processing high frequency callers |
US11057516B2 (en) * | 2019-04-03 | 2021-07-06 | Neustar, Inc. | Systems and methods for providing context data associated with a communications session to the called device |
US20230069102A1 (en) * | 2021-08-24 | 2023-03-02 | International Business Machines Corporation | Enhanced caller identification |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20150312407A1 (en) * | 2014-04-28 | 2015-10-29 | Verizon Patent And Licensing Inc. | Context profile identification and sharing |
EP3200438A1 (en) * | 2016-01-28 | 2017-08-02 | Mitel Networks Corporation | Method and system of providing context aware announcements |
Family Cites Families (14)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP3504519B2 (en) * | 1998-12-04 | 2004-03-08 | 富士通株式会社 | Transaction support system and information terminal device connected to the system |
US8085756B2 (en) * | 2005-06-03 | 2011-12-27 | Microsoft Corporation | Automatically sending rich contact information coincident to a telephone call |
US8081747B2 (en) * | 2005-08-29 | 2011-12-20 | At&T Intellectual Property I, Lp | System and method of managing telephone calls within a voice over internet protocol telephone system |
WO2010048507A1 (en) * | 2008-10-24 | 2010-04-29 | New Jersey Institute Of Technology | System and method for previewing calls in communications systems |
US9060059B2 (en) * | 2010-09-10 | 2015-06-16 | Google Inc. | Call status sharing |
US8879697B2 (en) * | 2012-08-10 | 2014-11-04 | Avaya Inc. | System and method for determining call importance using social network context |
US8867731B2 (en) * | 2012-11-05 | 2014-10-21 | Genesys Telecommunications Laboratories, Inc. | System and method for web-based real time communication with optimized transcoding |
US8781103B2 (en) * | 2012-12-12 | 2014-07-15 | Genesys Telecommunications Laboratories, Inc. | System and method for call and data matching in a contact center |
US10459986B2 (en) * | 2013-06-28 | 2019-10-29 | Paypal, Inc. | Multi-identifier user profiling system |
US9742907B2 (en) * | 2013-12-05 | 2017-08-22 | Esna Technologies Inc. | System and method of providing social caller ID and caller rating on web calls |
WO2018125068A1 (en) * | 2016-12-28 | 2018-07-05 | Google Llc | Integrating additional information into a telecommunications call |
US10079939B1 (en) * | 2017-03-20 | 2018-09-18 | International Business Machines Corporation | Performing contextual analysis of incoming telephone calls and suggesting forwarding parties |
US10805463B2 (en) * | 2018-12-03 | 2020-10-13 | [24]7.ai, Inc. | Method and apparatus for providing multimodal interaction assistance to callers |
US11057516B2 (en) | 2019-04-03 | 2021-07-06 | Neustar, Inc. | Systems and methods for providing context data associated with a communications session to the called device |
-
2019
- 2019-04-03 US US16/374,632 patent/US11057516B2/en active Active
-
2020
- 2020-04-03 WO PCT/US2020/026653 patent/WO2020206310A1/en unknown
- 2020-04-03 EP EP20783123.1A patent/EP3949367A4/en active Pending
- 2020-04-03 BR BR112021019672A patent/BR112021019672A2/en unknown
- 2020-04-03 CA CA3135969A patent/CA3135969A1/en active Pending
-
2021
- 2021-06-28 US US17/360,299 patent/US11889018B2/en active Active
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20150312407A1 (en) * | 2014-04-28 | 2015-10-29 | Verizon Patent And Licensing Inc. | Context profile identification and sharing |
EP3200438A1 (en) * | 2016-01-28 | 2017-08-02 | Mitel Networks Corporation | Method and system of providing context aware announcements |
Non-Patent Citations (1)
Title |
---|
See also references of WO2020206310A1 * |
Also Published As
Publication number | Publication date |
---|---|
US11889018B2 (en) | 2024-01-30 |
US20220210267A1 (en) | 2022-06-30 |
WO2020206310A1 (en) | 2020-10-08 |
CA3135969A1 (en) | 2020-10-08 |
US11057516B2 (en) | 2021-07-06 |
EP3949367A1 (en) | 2022-02-09 |
US20200322482A1 (en) | 2020-10-08 |
BR112021019672A2 (en) | 2021-12-14 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
EP3757752A4 (en) | Data transmission device, and data transmission method | |
EP3731484A4 (en) | Data transmission method and device | |
EP3764736A4 (en) | Data transmission method and device | |
EP3758260A4 (en) | Data transmission method, and device and system related thereto | |
EP4013161A4 (en) | Data transmission method and device | |
EP3972140A4 (en) | Data transmission method and data transmission device | |
EP3949367A4 (en) | Systems and methods for providing context data associated with a communications session to the called device | |
EP3954168A4 (en) | Data transmission method and device | |
EP3849160A4 (en) | Method, device and system for realizing data transmission | |
EP3783976A4 (en) | Data transmission method and device | |
EP3780542A4 (en) | Data transmission method and device | |
EP4072173A4 (en) | Data transmission method and device | |
EP4007190A4 (en) | Sidelink data transmission method and device | |
EP3927019A4 (en) | Data transmission method and device | |
EP3739913A4 (en) | Data transmission method, related devices, and system | |
EP3841808A4 (en) | Data transmission method, device and system | |
EP3958485A4 (en) | Data transmission method and device | |
EP3937408A4 (en) | Data transmission method and device | |
EP3787332A4 (en) | Data transmission method and device | |
EP3955658A4 (en) | Data transmission method and device | |
EP3755090A4 (en) | Data transmission method and device | |
EP3783985A4 (en) | Data transmission method and device | |
EP3761694A4 (en) | Data transmission method and device | |
EP4024724A4 (en) | Data transmission method and device | |
EP4013170A4 (en) | Data transmission method and device |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE INTERNATIONAL PUBLICATION HAS BEEN MADE |
|
PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: REQUEST FOR EXAMINATION WAS MADE |
|
17P | Request for examination filed |
Effective date: 20211025 |
|
AK | Designated contracting states |
Kind code of ref document: A1 Designated state(s): AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR |
|
DAV | Request for validation of the european patent (deleted) | ||
DAX | Request for extension of the european patent (deleted) | ||
A4 | Supplementary search report drawn up and despatched |
Effective date: 20221129 |
|
RIC1 | Information provided on ipc code assigned before grant |
Ipc: H04M 3/436 20060101ALN20221123BHEP Ipc: H04M 3/51 20060101ALI20221123BHEP Ipc: H04M 3/42 20060101AFI20221123BHEP |
|
GRAP | Despatch of communication of intention to grant a patent |
Free format text: ORIGINAL CODE: EPIDOSNIGR1 |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: GRANT OF PATENT IS INTENDED |
|
RIC1 | Information provided on ipc code assigned before grant |
Ipc: H04M 3/436 20060101ALN20240506BHEP Ipc: H04M 3/51 20060101ALI20240506BHEP Ipc: H04M 3/42 20060101AFI20240506BHEP |
|
INTG | Intention to grant announced |
Effective date: 20240523 |