EP3794539A1 - Interactive system for shopping place and implementation method thereof - Google Patents

Interactive system for shopping place and implementation method thereof

Info

Publication number
EP3794539A1
EP3794539A1 EP19719718.9A EP19719718A EP3794539A1 EP 3794539 A1 EP3794539 A1 EP 3794539A1 EP 19719718 A EP19719718 A EP 19719718A EP 3794539 A1 EP3794539 A1 EP 3794539A1
Authority
EP
European Patent Office
Prior art keywords
user
virtual assistant
computer controller
interactive system
assistant module
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP19719718.9A
Other languages
German (de)
French (fr)
Inventor
Tingting SHAN
Chaochang Zhang
Lufei WANG
Wei Huang
Jian Tian
LuJie GONG
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Carrier Corp
Original Assignee
Carrier Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Carrier Corp filed Critical Carrier Corp
Publication of EP3794539A1 publication Critical patent/EP3794539A1/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/011—Arrangements for interaction with the human body, e.g. for user immersion in virtual reality
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting

Definitions

  • the present invention relates to an interactive system for a shopping place and an implementation method of the interactive system for a shopping place.
  • the artificial intelligence technologies have gradually developed in the past few years.
  • the artificial intelligence technologies such as Siri, Google Assistant, and Facebook M not only serve customers, but also are very popular in the fields of marketing and advertising.
  • the economy is experiencing a huge crisis, and most companies are facing severe threats due to high rents and labor costs.
  • Some wise companies keep up with the market trends and adjust their strategies.
  • the combination of the 020 online-offline experiential shopping has become a warm braw changing the cold winter in the coming winter. How to combine the artificial intelligence technologies with real supermarkets will have a positive impact in this era of innovation.
  • the interactive system for a shopping place comprises a computer controller, a sensor, and a virtual assistant module, wherein the sensor is used for detecting a user entering the shopping place, and collecting video and/or audio information inputted by the user; the virtual assistant module is used for interacting with the user in response to the video and/or audio information inputted by the user; and the computer controller commands the virtual assistant module to display a corresponding route for the user based on a shopping demand inputted by the user through interaction with the virtual assistant module.
  • the interactive system comprises a holographic projection device, in communication with the virtual assistant module, for displaying a holographic image in a human visual form through holographic projection based on holographic projection data transferred from the virtual assistant module, to interact with the user.
  • the computer controller commands the virtual assistant module to display an escape route map of the shopping place to the user.
  • the computer controller commands the virtual assistant module to show one or more pieces of sales information, promotion information or shelf life information of the merchandise to the user based on user demands.
  • the computer controller commands the virtual assistant module to show a production and processing method of food or nutritional ingredient information of the food to the user based on user demands; and the computer controller commands the virtual assistant module to recommend information of the merchandise with highest cost performance to the user according to the merchandise promotion information, and user preference and/or individual data.
  • the computer controller commands the virtual assistant module to display a map of the shopping place to the user.
  • the holographic image is designed as a shape of a real person.
  • the interactive system further comprises a speaker and a microphone for amplifying audio output of the virtual assistant module.
  • the computer controller is configured for online search of user input based on a local database and/or a network.
  • an implementation method of an interactive system for a shopping place comprises:
  • the matching the data identifiable for the computer controller and returning matching response data comprises:
  • matching the data identifiable for the computer controller and returning matched response data comprises:
  • the interactive system for a shopping place has an intuitive help and guidance function, thereby reducing communication barriers for users, and saving labor costs.
  • the interactive system may output intelligent services satisfying user demands in visual and auditory senses using the virtual assistant, thereby providing users with humanized resonance, enhancing user experience pleasures, and improving user experience.
  • FIG. 1 is a schematic diagram of an embodiment of an interactive system for a shopping place according to the present invention.
  • the interactive system for a shopping place comprises a computer controller (not shown), a sensor, and a virtual assistant module.
  • the sensor is configured to detect a user entering the shopping place, and collect video and/or audio information inputted by the user.
  • the virtual assistant module interacts with the user in response to the video and/or audio information inputted by the user.
  • the computer controller commands the virtual assistant module to display a corresponding route for the user based on a shopping demand inputted by the user through interaction with the virtual assistant module, to save the user's shopping time.
  • the interactive system may comprise a holographic projection device in communication with the virtual assistant module and display a holographic image in a human visual form through holographic projection based on holographic projection data transferred from the virtual assistant module, to interact with the user.
  • the holographic image may be designed as a shape of a real person, i.e., 3D simulated human shape (as shown in FIG. 1), which may simulate a moving image with a real sense of interaction, such as blinking, watching, and nodding, along with abundant expressions and emotional elements, such as pleasure, anger, romance, and joy, show expressional moving images with real emotions, such as smiling, sadness, and anger, provide users with humanized resonance, and give more realistic emotions.
  • the form of the stereoscopic virtual assistant may be customized based on specific products and application scenarios, such as a cartoon figure character or an animal character, which may endow the stereoscopic virtual assistant with very strong identification.
  • the computer controller can command the virtual assistant module to display an escape route map of the shopping place to the user, to guarantee that shopping customers can be evacuated in the shortest time.
  • the computer controller commands the virtual assistant module to display a map of the shopping place to the user.
  • the computer controller commands the virtual assistant module to show one or more pieces of sales information, promotion information or shelf life information of merchandise to the user based on the user demands.
  • the computer controller commands the virtual assistant module to show a production and processing method of food or nutritional ingredient information of the food to the user based on user demands.
  • the computer controller commands the virtual assistant module to recommend information of merchandise with highest cost performance to the user according to user preference and/or individual data, and merchandise promotion information.
  • the virtual assistant module may obtain user preference and/or individual data, by learning data identifiable for the computer controller, the individual data including but not limited to the user's age, gender, height, body weight, career, hobbies, religion, etc., and may more accurately understand and predict the user demands, to smartly recommend proper merchandise to the user based on the information of promotional products in the current shopping place.
  • the virtual assistant module may send the data identifiable for the computer controller to a remote server, so that the remote server carries out matching and search in webpage information or a local data system based on the data identifiable for the computer controller, and generates response data according to the search result.
  • the virtual assistant module will store the response data obtained from the remote server each time, so as to quickly and accurately provide related help and guidance to the user when the user or other users make a request or question again next time.
  • the present invention further provides an implementation method of an interactive system for a shopping place, comprising:
  • the matching the data identifiable for the computer controller and returning matched response data comprises:
  • the matching the data identifiable for the computer controller and returning matched response data comprises:
  • a virtual assistant module is configured to collect user input for identification, matching and conversion and further output intelligent services satisfying user demands in visual and auditory senses, thus providing users with humanized resonance, enhancing user experience pleasures, and improving user experiences.
  • the interactive system further comprises a speaker and a microphone for amplifying audio output of the virtual assistant module. Therefore, all the equivalent technical solutions should fall within the scope of the present invention and be limited by the claims of the present invention.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Computer Interaction (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

The present invention relates to an interactive system for a shopping place, comprising a computer controller, a sensor, and a virtual assistant module, wherein the sensor is used for detecting a user entering the shopping place, and collecting video and/or audio information inputted by the user, the virtual assistant module is used for interacting with the user in response to the video and/or audio information inputted by the user, and the computer controller commands the virtual assistant module to display a corresponding route for the user based on a shopping demand inputted by the user through interaction with the virtual assistant module. Furthermore, the present invention further relates to an implementation method of an interactive system for a shopping place. The interactive system for a shopping place according to the present invention can bring more user-friendly shopping experience to the customers.

Description

INTERACTIVE SYSTEM FOR SHOPPING PLACE AND IMPLEMENTATION
METHOD THEREOF
TECHNICAL FIELD
[0001] The present invention relates to an interactive system for a shopping place and an implementation method of the interactive system for a shopping place.
BACKGROUND
[0002] In the traditional shopping place, customers walk in the shopping place, and browse commodities placed on the goods shelves, suspended shelves or special display shelves. Customers may select merchandise from the location where the merchandise is displayed, and put them in shopping containers, such as shopping carts, baskets, or the like. In the shopping process, once a customer would like to buy an item, but fails to find it, he or she will spend a lot of time looking for it, which not only wastes a lot of time, but also greatly affects the customer's shopping experience.
[0003] The artificial intelligence technologies have gradually developed in the past few years. On one hand, the artificial intelligence technologies, such as Siri, Google Assistant, and Facebook M not only serve customers, but also are very popular in the fields of marketing and advertising. On the other hand, with the rapid development of e-commerce and economic recession, the economy is experiencing a huge crisis, and most companies are facing severe threats due to high rents and labor costs. Some wise companies keep up with the market trends and adjust their strategies. The combination of the 020 online-offline experiential shopping has become a warm braw changing the cold winter in the coming winter. How to combine the artificial intelligence technologies with real supermarkets will have a positive impact in this era of innovation.
[0004] Since this year, the artificial intelligence technologies are gradually being widely used in people's life, and the multi-functional robots based on voice interaction, face recognition, App interconnection, and the like have gradually become familiar to everyone. How to build a novel shopping service for consumers by combining the shopping malls with the artificial intelligence technologies, to enhance the consumers' shopping experience and shopping efficiency, is a problem in urgent need of solution. SUMMARY OF THE INVENTION
[0005] In view of the above, according to the first aspect of the present invention, an interactive system for a shopping place is provided, thereby effectively solving the above problems existing in the prior art and problems in other aspects. The interactive system for a shopping place according to the present invention comprises a computer controller, a sensor, and a virtual assistant module, wherein the sensor is used for detecting a user entering the shopping place, and collecting video and/or audio information inputted by the user; the virtual assistant module is used for interacting with the user in response to the video and/or audio information inputted by the user; and the computer controller commands the virtual assistant module to display a corresponding route for the user based on a shopping demand inputted by the user through interaction with the virtual assistant module.
[0006] In a favorable embodiment of the interactive system for a shopping place according to the present invention, the interactive system comprises a holographic projection device, in communication with the virtual assistant module, for displaying a holographic image in a human visual form through holographic projection based on holographic projection data transferred from the virtual assistant module, to interact with the user.
[0007] In a favorable embodiment of the interactive system for a shopping place according to the present invention, in the event of an emergency, the computer controller commands the virtual assistant module to display an escape route map of the shopping place to the user.
[0008] In another favorable embodiment of the interactive system for a shopping place according to the present invention, the computer controller commands the virtual assistant module to show one or more pieces of sales information, promotion information or shelf life information of the merchandise to the user based on user demands.
[0009] In still another favorable embodiment of the interactive system for a shopping place according to the present invention, the computer controller commands the virtual assistant module to show a production and processing method of food or nutritional ingredient information of the food to the user based on user demands; and the computer controller commands the virtual assistant module to recommend information of the merchandise with highest cost performance to the user according to the merchandise promotion information, and user preference and/or individual data.
[0010] In yet another favorable embodiment of the interactive system for a shopping place according to the present invention, the computer controller commands the virtual assistant module to display a map of the shopping place to the user. [0011] In a favorable embodiment of the interactive system for a shopping place according to the present invention, the holographic image is designed as a shape of a real person.
[0012] In a favorable embodiment of the interactive system for a shopping place according to the present invention, the interactive system further comprises a speaker and a microphone for amplifying audio output of the virtual assistant module.
[0013] In another favorable embodiment of the interactive system for a shopping place according to the present invention, the computer controller is configured for online search of user input based on a local database and/or a network.
[0014] Furthermore, according to the second aspect of the present invention, an implementation method of an interactive system for a shopping place is further provided. The implementation method of an interactive system for a shopping place comprises:
generating a stereoscopic holographic image of a virtual assistant;
identifying user input collected by a sensor as data identifiable for a computer controller;
matching the data identifiable for the computer controller and returning matched response data;
converting the response data into one or more of a voice signal, a human visual form signal, an image signal or a text signal; and
outputting the voice signal and/or the human visual form signal in the form of the virtual assistant, and/or outputting the image signal and/or the text signal.
[0015] In another favorable embodiment of the interactive system for a shopping place according to the present invention, the matching the data identifiable for the computer controller and returning matching response data comprises:
sending the data identifiable for the computer controller to a remote server, so that the remote server carries out matching and search in webpage information or a local database based on the data identifiable for the computer controller, and generates the response data according to the search result.
[0016] In still another favorable embodiment of the interactive system for a shopping place according to the present invention, matching the data identifiable for the computer controller and returning matched response data comprises:
obtaining user preference and/or individual data by learning the data identifiable for the computer controller; generating recommendation content based on merchandise promotion information stored in the interactive system; and
matching the recommendation content and returning the matched response data.
[0017] It may be understood that, the interactive system for a shopping place according to the present invention has an intuitive help and guidance function, thereby reducing communication barriers for users, and saving labor costs. In addition, the interactive system may output intelligent services satisfying user demands in visual and auditory senses using the virtual assistant, thereby providing users with humanized resonance, enhancing user experience pleasures, and improving user experience.
BRIEF DESCRIPTION OF THE DRAWINGS
[0018] Hereinafter, the technical solutions of the present invention will be described in further detail with reference to the accompanying drawings and specific embodiments, where FIG. 1 is a schematic diagram of an embodiment of an interactive system for a shopping place according to the present invention.
DETAILED DESCRIPTION
[0019] The technical solutions of the embodiments of the present invention will be clearly and completely described hereinafter with reference to the accompanying drawings in the embodiments of the present invention. Apparently, the embodiments described below are only a part, instead of all, of the embodiments of the present invention. All other embodiments concluded by those skilled in the art based on the embodiments of the present invention without making inventive labor fall within the scope of the present invention.
[0020] As shown in FIG. 1, a structure of an embodiment of an interactive system for a shopping place according to the present invention is schematically illustrated on the whole. In the illustrated embodiment, the interactive system for a shopping place comprises a computer controller (not shown), a sensor, and a virtual assistant module. The sensor is configured to detect a user entering the shopping place, and collect video and/or audio information inputted by the user. The virtual assistant module interacts with the user in response to the video and/or audio information inputted by the user. The computer controller commands the virtual assistant module to display a corresponding route for the user based on a shopping demand inputted by the user through interaction with the virtual assistant module, to save the user's shopping time. [0021] The interactive system may comprise a holographic projection device in communication with the virtual assistant module and display a holographic image in a human visual form through holographic projection based on holographic projection data transferred from the virtual assistant module, to interact with the user. Furthermore, the holographic image may be designed as a shape of a real person, i.e., 3D simulated human shape (as shown in FIG. 1), which may simulate a moving image with a real sense of interaction, such as blinking, watching, and nodding, along with abundant expressions and emotional elements, such as pleasure, anger, sorrow, and joy, show expressional moving images with real emotions, such as smiling, sadness, and anger, provide users with humanized resonance, and give more realistic emotions. In other embodiments, the form of the stereoscopic virtual assistant may be customized based on specific products and application scenarios, such as a cartoon figure character or an animal character, which may endow the stereoscopic virtual assistant with very strong identification.
[0022] In the interactive system for a shopping place according to the present invention, in the event of an emergency, such as a fire or a terrorist attack, the computer controller can command the virtual assistant module to display an escape route map of the shopping place to the user, to guarantee that shopping customers can be evacuated in the shortest time.
[0023] In addition, in other preferable embodiments, the computer controller commands the virtual assistant module to display a map of the shopping place to the user. When a user is shopping normally, the computer controller commands the virtual assistant module to show one or more pieces of sales information, promotion information or shelf life information of merchandise to the user based on the user demands. In food shops and the like, the computer controller commands the virtual assistant module to show a production and processing method of food or nutritional ingredient information of the food to the user based on user demands.
[0024] In the present embodiment, the computer controller commands the virtual assistant module to recommend information of merchandise with highest cost performance to the user according to user preference and/or individual data, and merchandise promotion information. Specifically, the virtual assistant module may obtain user preference and/or individual data, by learning data identifiable for the computer controller, the individual data including but not limited to the user's age, gender, height, body weight, career, hobbies, religion, etc., and may more accurately understand and predict the user demands, to smartly recommend proper merchandise to the user based on the information of promotional products in the current shopping place. [0025] When information stored in the virtual assistant module per se is not enough to explain user’s requests or questions, the virtual assistant module may send the data identifiable for the computer controller to a remote server, so that the remote server carries out matching and search in webpage information or a local data system based on the data identifiable for the computer controller, and generates response data according to the search result. The virtual assistant module will store the response data obtained from the remote server each time, so as to quickly and accurately provide related help and guidance to the user when the user or other users make a request or question again next time.
[0026] Furthermore, the present invention further provides an implementation method of an interactive system for a shopping place, comprising:
generating a stereoscopic holographic image of a virtual assistant;
identifying user input collected by a sensor as data identifiable for a computer controller;
matching the data identifiable for the computer controller and returning matched response data;
converting the response data into one or more of a voice signal, a human visual form signal, an image signal or a text signal; and
outputting the voice signal and/or the human visual form signal in the form of the virtual assistant, and/or outputting the image signal and/or the text signal.
[0027] Preferably, the matching the data identifiable for the computer controller and returning matched response data comprises:
sending the data identifiable for the computer controller to a remote server, so that the remote server carries out matching and search in webpage information or a local database based on the data identifiable for the computer controller, and generates the response data according to the search result.
[0028] Optionally, the matching the data identifiable for the computer controller and returning matched response data comprises:
obtaining user preference and/or individual data by learning the data identifiable for the computer controller;
generating recommendation content based on the merchandise promotion information stored in the interactive system; and
matching the recommendation content and returning the matched response data.
[0029] In conclusion, according to the interactive system for a shopping place and the implementation method thereof provided by the present invention, a virtual assistant module is configured to collect user input for identification, matching and conversion and further output intelligent services satisfying user demands in visual and auditory senses, thus providing users with humanized resonance, enhancing user experience pleasures, and improving user experiences.
[0030] Some embodiments are listed above to set forth the interactive system for a shopping place and the implementation method of the interactive system for a shopping place according to the present invention in detail, and these examples are only used for illustrating the principles and embodiments of the present invention, rather than limiting the present invention. Various modifications and improvements may also be made by those of ordinary skills in the art without departing from the spirit and scope of the present invention. For example, the interactive system further comprises a speaker and a microphone for amplifying audio output of the virtual assistant module. Therefore, all the equivalent technical solutions should fall within the scope of the present invention and be limited by the claims of the present invention.

Claims

1. An interactive system for a shopping place, comprising a computer controller, a sensor, and a virtual assistant module, wherein the sensor is used for detecting a user entering the shopping place, and collecting video and/or audio information inputted by the user, the virtual assistant module is used for interacting with the user in response to the video and/or audio information inputted by the user, and the computer controller commands the virtual assistant module to display a corresponding route to the user based on a shopping demand inputted by the user through interaction with the virtual assistant module.
2. The interactive system according to claim 1, wherein the interactive system comprises a holographic projection device, in communication with the virtual assistant module, for displaying a holographic image in a human visual form through holographic projection based on holographic projection data transferred from the virtual assistant module, to interact with the user.
3. The interactive system according to claim 1 or 2, wherein in the event of an emergency, the computer controller commands the virtual assistant module to display an escape route map of the shopping place to the user.
4. The interactive system according to claim 1 or 2, wherein the computer controller commands the virtual assistant module to show one or more pieces of sales information, promotion information or shelf life information of the merchandise to the user based on user demands.
5. The interactive system according to claim 1 or 2, wherein the computer controller commands the virtual assistant module to show production and processing method of food or nutritional ingredient information of the food to the user based on user demands; and the computer controller commands the virtual assistant module to recommend information of the merchandise with highest cost performance to the user according to the merchandise promotion information, and user preference and/or individual data.
6. The interactive system according to claim 1 or 2, wherein the computer controller commands the virtual assistant module to display a map of the shopping place to the user.
7. The interactive system according to claim 2, wherein the holographic image is designed as a shape of a real person.
8. The interactive system according to claim 1 or 2, wherein the interactive system further comprises a speaker and a microphone for amplifying audio output of the virtual assistant module.
9. The interactive system according to claim 1 or 2, wherein the computer controller is configured for online search of user input based on a local database and/or a network.
10. An implementation method of an interactive system for a shopping place, comprising: generating a stereoscopic holographic image of a virtual assistant;
identifying user input collected by a sensor as data identifiable for a computer controller; matching the data identifiable for the computer controller and returning matched response data;
converting the response data into one or more of a voice signal, a human visual form signal, an image signal or a text signal; and
outputting the voice signal and/or the human visual form signal in the form of the virtual assistant, and/or outputting the image signal and/or the text signal.
11. The method according to claim 10, wherein the matching the data identifiable for the computer controller and returning matching response data comprises:
sending the data identifiable for the computer controller to a remote server, so that the remote server carries out matching and search in webpage information or a local database based on the data identifiable for the computer controller, and generates response data according to the search result.
12. The method according to claim 10, wherein the matching the data identifiable for the computer controller and returning matched response data comprises:
obtaining user preference and/or individual data by learning the data identifiable for the computer controller;
generating recommendation content based on the merchandise promotion information; and
matching the recommendation content and returning the matched response data.
EP19719718.9A 2018-05-18 2019-04-09 Interactive system for shopping place and implementation method thereof Withdrawn EP3794539A1 (en)

Applications Claiming Priority (2)

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CN201810479082.0A CN110503449A (en) 2018-05-18 2018-05-18 Interactive system and its implementation for shopping place
PCT/US2019/026523 WO2019221842A1 (en) 2018-05-18 2019-04-09 Interactive system for shopping place and implementation method thereof

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CN111741368B (en) * 2020-02-19 2023-04-07 北京沃东天骏信息技术有限公司 Interactive video display and generation method, device, equipment and storage medium
CN119872662A (en) * 2024-12-18 2025-04-25 中山市飞达脚轮有限公司 AI intelligent trolley with virtual man assistant and use method thereof

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