EP3409003A1 - Method for automatically transmitting an imminent event via an interface to a terminal point associated with a user, and a conversion device designed therefor - Google Patents
Method for automatically transmitting an imminent event via an interface to a terminal point associated with a user, and a conversion device designed thereforInfo
- Publication number
- EP3409003A1 EP3409003A1 EP17703067.3A EP17703067A EP3409003A1 EP 3409003 A1 EP3409003 A1 EP 3409003A1 EP 17703067 A EP17703067 A EP 17703067A EP 3409003 A1 EP3409003 A1 EP 3409003A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- client
- event
- signal
- endpoint
- sends
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Ceased
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M19/00—Current supply arrangements for telephone systems
- H04M19/02—Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0003—Interconnection between telephone networks and data networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0012—Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/16—Special services or facilities with computer telephone integration
Definitions
- the present invention relates to a method for automatically transferring an upcoming event, which is stored in an event-processing instance of a client assigned to a user, via a user interface to a user-assigned endpoint Interface to a user assigned to the terminal, a computer program product according to the implementation of the method, a machine-readable data carrier with computer program stored thereon and a corresponding conversion unit.
- TK platform is, for example, a switching center or a telecommunications system (also referred to as PBX or private branch exchange).
- An end point is, for example, a telephone, a smartphone, a computer for use in establishing or operating a telephone connection or "call" or a data connection, or another - possibly virtual - terminal.
- An event-handling instance is, for example, a calendar or a calendar function (scheduler), as it can be implemented as a standalone function or as a larger context - for which "Microsoft Outlook" can serve as an example - integrated function.
- API Application Programming Interface
- ATC Advanced Telephony Connector
- CSTA Computer Supported Telecommunications Applications
- CTI Computer Telephony Integration (e.g., CSTA, TAPI)
- PBX telecommunications equipment, telecommunications platform, switch POT: Piain Old
- SIP Session Initiation Protocol
- the present invention is therefore based on the problem of using an external event-processing entity, for example an appointment calendar such as an appointment calendar.
- an external event-processing entity for example an appointment calendar such as an appointment calendar.
- Microsoft Outlook or an internal event-processing entity, such as an internal appointment calendar, which may later be integrated into a telecommunications platform to integrate by a suitable interface in the communication environment or telecommunications arrangement.
- the end point or the terminal - preferably a so-called preferred device - receives information about the appointment from the relevant user or subscriber. If the participant is not at his workplace, the participant nevertheless receives information about the upcoming appointment event, which is also referred to below as an appointment reminder.
- reminders of appointment or calendar applications can advantageously be displayed on an end point or terminal provided to the user of a telecommunications platform.
- This is already integrated in smartphones today, but not every smartphone can be tech- niche or company policy with the company network and thus the personal calendar. This circumstance is taken up by the invention and thus makes possible the integration of appointment reminders, accustomed by a smartphone, to any terminal of a CTI-capable telecommunications platform.
- This solution is essentially made possible by an independent or integrated conversion unit, which connects the application interface (API) of the respective appointment or calendar application by means of a CTI connector to a CTI-capable telecommunications platform.
- API application interface
- reminders of appointment or calendar applications in the typical analog eg POT
- TDM eg ISDN, U p0 , DECT, CMI
- (digital) Eg HFA, SIP in the LAN and WLAN
- IP terminals in wired and wireless embodiment of a CTI-enabled telecommunications platform can be acoustically or optically signaled.
- Terminals e.g. can be signaled acoustically or optically by means of the Session Initiation Protocol, SIP, and the Protocol Computer Supported Telecommunications Applications (CSTA) based Universal Telephony Connector, UTC, or Advanced Telephony Connector, ATC connectors.
- SIP Session Initiation Protocol
- CSTA Protocol Computer Supported Telecommunications Applications
- UTC Universal Telephony Connector
- ATC Advanced Telephony Connector
- IP-end devices in wired and cordless form acoustically or optically signaled both in a single CTI-enabled telecommunication platform as well as in a network of telecommunication platforms can be.
- An advantageous development of the method according to claim 5 has the advantage that the user by the additional (s) signaling (s) and the associated additional information better or easier handling is possible.
- a further advantageous development of the method according to the invention results in the advantage that, despite the absence of a specific response from the endpoint, the client automatically gets the result of the decision after a certain time, usually called time-out, that the person concerned Appointment reminder was not accepted. Thus, the client is clear about the status of this appointment reminder, even if the message originates not from the endpoint, but instead from the telecommunications platform.
- Also belonging to the present invention is a computer program implementing the method according to the invention and a machine-readable data carrier which can be used for storing this computer program.
- the conversion unit according to the invention is characterized in that it comprises a control device which is suitable for carrying out the method according to the invention or the computer program according to the invention.
- this is integrated into a telecommunications platform, which has the advantage that no additional hardware / server is necessary.
- FIG. 1 shows a first overview arrangement of an embodiment of a telecommunication arrangement in which the present invention is used
- FIG. 2 shows a second overview arrangement of an embodiment of a telecommunications arrangement in which the present invention is used
- FIG. 3 shows a third overview arrangement of an embodiment of a telecommunication system in which the present invention is used
- FIG. 4 shows a fourth overview arrangement of an embodiment of a telecommunication arrangement in which the present invention is used
- Fig. 6 shows a third to sixth exemplary message sequence for illustrating a third to sixth embodiment of the method according to the invention
- Fig. 7 shows a seventh and eighth exemplary message sequence to illustrate a seventh or eighth embodiment of the method according to the invention
- FIG. 8 is a ninth and tenth exemplary message flow for illustrating a ninth and tenth embodiment of the method according to the invention
- the telecommunication arrangement 10 comprises a client 30 assigned to a user, who gets an upcoming event from an (external) scheduler 20 - which is used here as an example for an event-processing instance - or receives this event, in addition to which Event still additional information to be supplied.
- Event still additional information can be e.g. the type of event and the desired repetition of an event reminder (often referred to as "reminder") to be created.
- the client 30 sends this event and the additional information - for example via a COM interface - to a CSTA appointer 40, which serves as a conversion unit.
- the CSTA appointer 40 includes a controller 42 that executes the method of the invention using a schematically represented computer program 92 (stored on a CD-ROM 90 as an example of a data carrier), generates an appointment reminder regarding this upcoming event, and transmits the appointment reminder and the additional information by means of CSTA to a telecommunications platform 50.
- the telecommunications platform 50 processes this data and signals the appointment reminder acoustically and / or optically by means of a suitable signal via analog, TDM, IP,
- the appointment reminder and the additional information are transmitted via SIP or CSTA over SIP to a UTC or ATC connector 70, which performs eg via WebRTC audible and / or visual signaling to another end point 80, which is assigned to a telephone system ,
- Each of the endpoints 60, 80 processes the signal to result in the first appointment to accept or reject the reminder, and sends this result back to the client 30.
- Endpoints 60 and 80 are equivalent - endpoint 60 is a so-called legacy endpoint (SIP, HFA, TDM, DECT, CMI, ...), and endpoint 80 is a WebRTC endpoint.
- SIP Session Initiation Protocol
- HFA legacy endpoint
- TDM TDM
- DECT DECT
- CMI CMI
- a cloud-attached server 82 communicates with endpoint 80 via an application-specific programming interface (API).
- API application-specific programming interface
- FIG. 2 shows a second, more simplified embodiment of a telecommunications device 10 employing the present invention, i.
- the method according to the invention is carried out in a similar manner.
- the second embodiment does not include a connector 70 and the corresponding end point, and therefore the steps concerning these components are not performed.
- FIG. 3 shows a third embodiment of a telecommunication arrangement 10, which is also modified in comparison to the first embodiment, in which the present invention is used, that is to say in FIG. in particular, the method according to the invention is carried out in a similar manner.
- the difference to the first embodiment on the one hand is that the organizer 20 is queried by a cloud-connected server 82 and is connected to an end point 80 via an application-specific programming interface (API).
- Endpoint 80 works in the role of client and endpoint.
- the translation unit 40 is integrated into the connector 70, and the endpoint 80 may itself perform the optical / acoustic signaling (by a client 30 integrated therein) or be animated by the platform 50 as shown in FIG. The conversion of the appointment reminder and the additional information for optical / acoustic signaling takes place as in FIG. 1 through the platform 50.
- a fourth embodiment shown in FIG. 4 differs from the third embodiment in that a gateway 52 is still connected between the telecommunications platform 50 and the end point 60.
- the method according to the invention can also be used in a crosslinking.
- the appointment reminder and the additional information are transmitted by means of SIP-Q from the telecommunications platform 50 to the gateway 52.
- the conversion unit 40 is integrated in the connector 70.
- signaling is thus carried out by means of a conversion unit 40 - also referred to as a "CSTA appointer" - on a telecommunications platform 50.
- the acoustic / optical signaling is understood to mean the known ringing or a corresponding display display at an endpoint / telephone.
- the initiating signal is generated in the organizer 20 and then runs over several instances up to the end point 60 and / or 80.
- the extension of the ECMA-269 to appointments would be a suitable example to forward an appointment information from a client (eg RESTfuI) via a normalized interface to a PBX to this appointment information in a kind of appointment call at the stationary or mobile terminal to signal the user.
- a client eg RESTfuI
- the standardization via CSTA offers the security for PBX manufacturers to map the variety of calendar and appointment solutions in a uniform format and to be independent of other changes in the area of calendar and appointment solutions.
- the CSTA extensions can be communicated via SIP-Q Facility CSTA containers in the networking of PBX systems so as to connect softswitches and gateways. Further application examples
- FIG. 5 shows a positively acknowledged appointment reminder.
- the reminder is routed directly to the terminal or via a media server.
- the conversion unit is abbreviated to UE.
- Examples of reminder by means of a telecommunications platform may be acoustic / optical signaling such as ringing and display on conventional telephony endpoints such as analog, TDM or IP or similar wired or wireless telephony endpoints, and WebRTC clients.
- a media server e.g. Voice prompts and DTMF / Speech Recognition generate the acceptance information.
- the additional information can be used, for example, to transfer the type of invitation and the desired reminder repetition.
- acceptance is monitored timer-controlled in the PBX and in the client. With the forwarding of accepting To the client, the client can forward appointment updates to the invitee.
- Fig. 6 shows a negatively acknowledged reminder.
- the reminder is routed directly to the terminal or via a media server.
- Examples of reminder by means of a telecommunications platform may also be acoustic / visual signaling such as ringing and display on traditional telephony endpoints and WebRTC clients. If the reminder is via a media server, voice prompts and DTMF / voice recognition can generate the deletion information.
- the rejection of the reminder takes place at the endpoint depending on the terminal type or over the timeout or timeout in the telecommunications platform (PBX).
- PBX telecommunications platform
- Fig. 7 shows how an appointment can be made via the terminal. Although this approach might be considered unwieldy, this possibility is mentioned here for the sake of completeness. Examples of appointment by means of a telecommunications platform may turn acoustic / visual signaling such as ringing and display displays on conventional telephony endpoints and WebRTC clients. If the appointment is made via a media server, voice announcements and DTMF / voice recognition can generate the appointment setting information.
- DTMF / Speech recognition generate the acceptance or deletion information.
- the appointment information is transmitted for example in the SIP-Q facility for CSTA services of a telephone system.
- UTC Universal Telephony Connector
- GTC Generic Telephony Connector
- ATC Advanced Telephony Connector
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- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Signal Processing (AREA)
- Human Resources & Organizations (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- General Engineering & Computer Science (AREA)
- Operations Research (AREA)
- Data Mining & Analysis (AREA)
- Economics (AREA)
- Marketing (AREA)
- Computer Hardware Design (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
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- Theoretical Computer Science (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
Claims
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE102016000871.7A DE102016000871A1 (en) | 2016-01-27 | 2016-01-27 | Method for automatically transmitting an upcoming event via an interface to an end point assigned to a user, and a conversion device designed for this purpose |
PCT/EP2017/051697 WO2017129708A1 (en) | 2016-01-27 | 2017-01-26 | Method for automatically transmitting an imminent event via an interface to a terminal point associated with a user, and a conversion device designed therefor |
Publications (1)
Publication Number | Publication Date |
---|---|
EP3409003A1 true EP3409003A1 (en) | 2018-12-05 |
Family
ID=57963184
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP17703067.3A Ceased EP3409003A1 (en) | 2016-01-27 | 2017-01-26 | Method for automatically transmitting an imminent event via an interface to a terminal point associated with a user, and a conversion device designed therefor |
Country Status (5)
Country | Link |
---|---|
US (1) | US11501260B2 (en) |
EP (1) | EP3409003A1 (en) |
CN (1) | CN108605077A (en) |
DE (1) | DE102016000871A1 (en) |
WO (1) | WO2017129708A1 (en) |
Families Citing this family (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US11561997B2 (en) | 2019-03-13 | 2023-01-24 | Oracle International Corporation | Methods, systems, and computer readable media for data translation using a representational state transfer (REST) application programming interface (API) |
US11095691B2 (en) | 2019-06-26 | 2021-08-17 | Oracle International Corporation | Methods, systems, and computer readable media for establishing a communication session between a public switched telephone network (PSTN) endpoint and a web real time communications (WebRTC) endpoint |
Family Cites Families (22)
Publication number | Priority date | Publication date | Assignee | Title |
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US6021177A (en) * | 1995-06-29 | 2000-02-01 | Allport; Douglas C. | Community alarm/notification device, method and system |
US7907598B2 (en) * | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6526274B1 (en) * | 1999-10-25 | 2003-02-25 | Comdial Corporation | Method, system, and computer program product for extending the functionality of a personal information manager to telephone system interactions |
GB0000464D0 (en) * | 2000-01-10 | 2000-03-01 | British Telecomm | Telecommunications interface |
US7996481B2 (en) * | 2002-03-20 | 2011-08-09 | At&T Intellectual Property I, L.P. | Outbound notification using customer profile information |
US7103156B2 (en) * | 2002-12-04 | 2006-09-05 | International Business Machines Corporation | Telephony voice server |
US7532877B2 (en) * | 2004-05-21 | 2009-05-12 | Cisco Technology, Inc. | System and method for voice scheduling and multimedia alerting |
US8121953B1 (en) * | 2004-12-30 | 2012-02-21 | Rearden Commerce Inc. | Intelligent meeting planner |
DE102005018768A1 (en) * | 2005-04-22 | 2006-11-02 | Avaya-Tenovis Gmbh & Co. Kg | Telecommunication system for telephony service or data service, has mobility server for operation of wired and/or wireless terminals, and push service integrated into mobility server for pushing of information to terminals |
DE102005018767A1 (en) | 2005-04-22 | 2006-10-26 | Voith Patent Gmbh | cutter |
US20060285533A1 (en) * | 2005-06-17 | 2006-12-21 | Sbc Knowledge Ventures, L.P. | Method, system, and article for telephone notification of an online status of a user |
US7792253B2 (en) * | 2005-10-27 | 2010-09-07 | International Business Machines Corporation | Communications involving devices having different communication modes |
US8276081B2 (en) * | 2006-09-02 | 2012-09-25 | John Edward Boyd | Computer-based methods for arranging meetings and systems for performing the same |
US20090296911A1 (en) * | 2008-05-30 | 2009-12-03 | Mobile Action Technology Inc, Taiwan | Method for notifying users on internet service events |
JP2010074265A (en) * | 2008-09-16 | 2010-04-02 | Nec Corp | Mobile phone terminal, notification method of mobile phone terminal, and notification program of mobile phone terminal |
US8295864B2 (en) * | 2008-10-10 | 2012-10-23 | Samaha Tareq A | Sending and receiving text-based messages over a mobile phone via a network connected computer |
CN102340593A (en) * | 2010-07-20 | 2012-02-01 | 上海闻泰电子科技有限公司 | Method for implementing alarm clock delay of mobile terminal |
US9154631B2 (en) * | 2011-03-18 | 2015-10-06 | Blackberry Limited | Method and apparatus for identifying a conference call from an event record |
CN103220399A (en) * | 2012-01-20 | 2013-07-24 | 宇龙计算机通信科技(深圳)有限公司 | Mobile terminal alarm clock turning-off prompting method and mobile terminal |
CN108028763A (en) * | 2015-03-12 | 2018-05-11 | 思库宝技术公司 | The telecommunication platform of cloud computing |
US9602975B2 (en) * | 2015-05-22 | 2017-03-21 | Microsoft Technology Licensing, Llc | Intelligent surfacing of reminders |
US10484482B2 (en) * | 2015-11-20 | 2019-11-19 | Ale International | Method and system for shifting a communication session |
-
2016
- 2016-01-27 DE DE102016000871.7A patent/DE102016000871A1/en not_active Ceased
-
2017
- 2017-01-26 CN CN201780008829.8A patent/CN108605077A/en active Pending
- 2017-01-26 US US16/073,108 patent/US11501260B2/en active Active
- 2017-01-26 EP EP17703067.3A patent/EP3409003A1/en not_active Ceased
- 2017-01-26 WO PCT/EP2017/051697 patent/WO2017129708A1/en active Application Filing
Also Published As
Publication number | Publication date |
---|---|
DE102016000871A1 (en) | 2017-07-27 |
US11501260B2 (en) | 2022-11-15 |
WO2017129708A1 (en) | 2017-08-03 |
US20190034880A1 (en) | 2019-01-31 |
CN108605077A (en) | 2018-09-28 |
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