EP3304462A1 - Routage dynamique de communication basé sur des règles de routage et de pondération de cohérence - Google Patents

Routage dynamique de communication basé sur des règles de routage et de pondération de cohérence

Info

Publication number
EP3304462A1
EP3304462A1 EP16731417.8A EP16731417A EP3304462A1 EP 3304462 A1 EP3304462 A1 EP 3304462A1 EP 16731417 A EP16731417 A EP 16731417A EP 3304462 A1 EP3304462 A1 EP 3304462A1
Authority
EP
European Patent Office
Prior art keywords
communication
queue
terminal device
message
routing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP16731417.8A
Other languages
German (de)
English (en)
Inventor
Matan Barak
Efim Dimenstein
Shlomo Lahav
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
LivePerson Inc
Original Assignee
LivePerson Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by LivePerson Inc filed Critical LivePerson Inc
Priority claimed from PCT/US2016/035535 external-priority patent/WO2016196806A1/fr
Publication of EP3304462A1 publication Critical patent/EP3304462A1/fr
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W40/00—Communication routing or communication path finding
    • H04W40/02—Communication route or path selection, e.g. power-based or shortest path routing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/31—Indexing; Data structures therefor; Storage structures
    • G06F16/316—Indexing structures
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/10—Connection setup
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/26—Network addressing or numbering for mobility support
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/02—Terminal devices

Abstract

L'invention concerne des systèmes et des procédés pour routage dynamique d'une communication basé sur des règles de routage et de pondération de cohérence. Un dispositif informatique peut recevoir une communication comprenant des données de contenu. La communication peut être stockée dans une position de file d'attente primaire. Par exemple, la file d'attente primaire peut comprendre une pluralité de positions de file d'attente pour stocker des communications. La communication peut être extraite à partir de la position de file d'attente primaire et analysée. Dans certains cas, l'analyse peut consister à analyser les données de contenu pour un mot-clé. Un mot-clé peut correspondre à une file d'attente secondaire. Lorsque le mot-clé est identifié dans la communication, cette dernière peut être stockée dans la file d'attente secondaire qui correspond au mot-clé. Un dispositif terminal associé à la file d'attente secondaire peut être identifié. Une demande d'extraction pour accéder à la communication à partir de la file d'attente secondaire peut être reçue, et la communication peut être acheminée vers le dispositif terminal.
EP16731417.8A 2015-06-02 2016-06-02 Routage dynamique de communication basé sur des règles de routage et de pondération de cohérence Ceased EP3304462A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201562169726P 2015-06-02 2015-06-02
PCT/US2016/035535 WO2016196806A1 (fr) 2015-06-02 2016-06-02 Routage dynamique de communication basé sur des règles de routage et de pondération de cohérence

Publications (1)

Publication Number Publication Date
EP3304462A1 true EP3304462A1 (fr) 2018-04-11

Family

ID=61521270

Family Applications (1)

Application Number Title Priority Date Filing Date
EP16731417.8A Ceased EP3304462A1 (fr) 2015-06-02 2016-06-02 Routage dynamique de communication basé sur des règles de routage et de pondération de cohérence

Country Status (3)

Country Link
EP (1) EP3304462A1 (fr)
CN (2) CN114845351A (fr)
HK (1) HK1252949A1 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111756850B (zh) * 2020-06-29 2022-01-18 金电联行（北京）信息技术有限公司 一种服务于互联网数据采集的代理ip请求频率自动调整方法及系统
CN114884891A (zh) * 2021-01-22 2022-08-09 南宁富联富桂精密工业有限公司 数据流处理方法、电子设备及计算机存储介质

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6473787B2 (en) * 1997-02-06 2002-10-29 Genesys Telecommunications Laboratories, Inc. System for routing electronic mails
US8774018B1 (en) * 2006-12-14 2014-07-08 At&T Intellectual Property I, L.P. Interactive inquiry and access to information via cellular networks
CN101291546B (zh) * 2008-06-11 2011-09-14 清华大学 核心路由器交换结构协处理器
CN101771627B (zh) * 2009-01-05 2015-04-08 武汉邮电科学研究院 互联网实时深度包解析和控制节点设备和方法
US8094556B2 (en) * 2009-04-27 2012-01-10 Avaya Inc. Dynamic buffering and synchronization of related media streams in packet networks
US8665724B2 (en) * 2009-06-12 2014-03-04 Cygnus Broadband, Inc. Systems and methods for prioritizing and scheduling packets in a communication network
US8553849B2 (en) * 2009-06-17 2013-10-08 Avaya Inc. Personal identification and interactive device for internet-based text and video communication services
US8797902B2 (en) * 2012-05-29 2014-08-05 Alcatel Lucent Routing decision context objects
CN104301192B (zh) * 2013-07-18 2019-06-11 新华三技术有限公司 一种vpn组网的网络设备发现方法及装置

Also Published As

Publication number Publication date
CN114845351A (zh) 2022-08-02
CN107924507B (zh) 2022-04-26
CN107924507A (zh) 2018-04-17
HK1252949A1 (zh) 2019-06-06

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