EP3031030A4 - Methods and apparatus for determining outcomes of on-line conversations and similar discourses through analysis of expressions of sentiment during the conversations - Google Patents

Methods and apparatus for determining outcomes of on-line conversations and similar discourses through analysis of expressions of sentiment during the conversations

Info

Publication number
EP3031030A4
EP3031030A4 EP14835919.3A EP14835919A EP3031030A4 EP 3031030 A4 EP3031030 A4 EP 3031030A4 EP 14835919 A EP14835919 A EP 14835919A EP 3031030 A4 EP3031030 A4 EP 3031030A4
Authority
EP
European Patent Office
Prior art keywords
conversations
discourses
expressions
analysis
methods
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP14835919.3A
Other languages
German (de)
French (fr)
Other versions
EP3031030A1 (en
Inventor
Conor Mcgann
Mariya Orshansky
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Holdings II LLC
Original Assignee
Greeneden US Holdings II LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/964,073 external-priority patent/US20130325992A1/en
Application filed by Greeneden US Holdings II LLC filed Critical Greeneden US Holdings II LLC
Publication of EP3031030A1 publication Critical patent/EP3031030A1/en
Publication of EP3031030A4 publication Critical patent/EP3031030A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
EP14835919.3A 2013-08-10 2014-08-08 Methods and apparatus for determining outcomes of on-line conversations and similar discourses through analysis of expressions of sentiment during the conversations Withdrawn EP3031030A4 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US13/964,073 US20130325992A1 (en) 2010-08-05 2013-08-10 Methods and apparatus for determining outcomes of on-line conversations and similar discourses through analysis of expressions of sentiment during the conversations
PCT/US2014/050448 WO2015023546A1 (en) 2013-08-10 2014-08-08 Methods and apparatus for determining outcomes of on-line conversations and similar discourses through analysis of expressions of sentiment during the conversations

Publications (2)

Publication Number Publication Date
EP3031030A1 EP3031030A1 (en) 2016-06-15
EP3031030A4 true EP3031030A4 (en) 2016-06-15

Family

ID=52468600

Family Applications (1)

Application Number Title Priority Date Filing Date
EP14835919.3A Withdrawn EP3031030A4 (en) 2013-08-10 2014-08-08 Methods and apparatus for determining outcomes of on-line conversations and similar discourses through analysis of expressions of sentiment during the conversations

Country Status (3)

Country Link
EP (1) EP3031030A4 (en)
CN (1) CN105830118A (en)
WO (1) WO2015023546A1 (en)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7921156B1 (en) 2010-08-05 2011-04-05 Solariat, Inc. Methods and apparatus for inserting content into conversations in on-line and digital environments
CN106779817A (en) * 2016-11-29 2017-05-31 竹间智能科技（上海）有限公司 Intension recognizing method and system based on various dimensions information
US10373515B2 (en) 2017-01-04 2019-08-06 International Business Machines Corporation System and method for cognitive intervention on human interactions
US10235990B2 (en) 2017-01-04 2019-03-19 International Business Machines Corporation System and method for cognitive intervention on human interactions
US10318639B2 (en) 2017-02-03 2019-06-11 International Business Machines Corporation Intelligent action recommendation
US11429833B2 (en) 2017-06-19 2022-08-30 Kyndryl, Inc. Cognitive communication assistant services
US11941707B2 (en) * 2018-03-27 2024-03-26 International Business Machines Corporation Determining an effect of a message on a personal brand based on future goals
CN111309899A (en) * 2018-12-11 2020-06-19 阿里巴巴集团控股有限公司 Dialogue emotion analysis method and device, storage medium and processor

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7653627B2 (en) * 2005-05-13 2010-01-26 Microsoft Corporation System and method for utilizing the content of an online conversation to select advertising content and/or other relevant information for display
US7996210B2 (en) * 2007-04-24 2011-08-09 The Research Foundation Of The State University Of New York Large-scale sentiment analysis
US20080306899A1 (en) * 2007-06-07 2008-12-11 Gregory Michelle L Methods, apparatus, and computer-readable media for analyzing conversational-type data
CN101685454A (en) * 2008-09-28 2010-03-31 华为技术有限公司 Human-computer interactive method and system
US8775400B2 (en) * 2010-06-30 2014-07-08 Microsoft Corporation Extracting facts from social network messages
US8521818B2 (en) * 2010-08-05 2013-08-27 Solariat, Inc. Methods and apparatus for recognizing and acting upon user intentions expressed in on-line conversations and similar environments
US7921156B1 (en) * 2010-08-05 2011-04-05 Solariat, Inc. Methods and apparatus for inserting content into conversations in on-line and digital environments
US20120209919A1 (en) * 2011-02-15 2012-08-16 Shesha Shah Social Net Advocacy Contextual Text Analytics
US8909771B2 (en) * 2011-09-15 2014-12-09 Stephan HEATH System and method for using global location information, 2D and 3D mapping, social media, and user behavior and information for a consumer feedback social media analytics platform for providing analytic measurements data of online consumer feedback for global brand products or services of past, present or future customers, users, and/or target markets
WO2013059290A1 (en) * 2011-10-17 2013-04-25 Metavana, Inc. Sentiment and influence analysis of twitter tweets
CN102625005A (en) * 2012-03-05 2012-08-01 广东天波信息技术股份有限公司 Call center system with function of real-timely monitoring service quality and implement method of call center system

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
No further relevant documents disclosed *
See also references of WO2015023546A1 *

Also Published As

Publication number Publication date
CN105830118A (en) 2016-08-03
EP3031030A1 (en) 2016-06-15
WO2015023546A1 (en) 2015-02-19

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