EP2572482A2 - Concentrateur de messagerie sociale - Google Patents

Concentrateur de messagerie sociale

Info

Publication number
EP2572482A2
EP2572482A2 EP11784256A EP11784256A EP2572482A2 EP 2572482 A2 EP2572482 A2 EP 2572482A2 EP 11784256 A EP11784256 A EP 11784256A EP 11784256 A EP11784256 A EP 11784256A EP 2572482 A2 EP2572482 A2 EP 2572482A2
Authority
EP
European Patent Office
Prior art keywords
message
service
messaging
sms
enabled device
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP11784256A
Other languages
German (de)
English (en)
Other versions
EP2572482A4 (fr
Inventor
Eugene Lee Lew
Vasileios John Gianoukos
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Heywire Inc
Original Assignee
MEDIAFRIENDS Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by MEDIAFRIENDS Inc filed Critical MEDIAFRIENDS Inc
Publication of EP2572482A2 publication Critical patent/EP2572482A2/fr
Publication of EP2572482A4 publication Critical patent/EP2572482A4/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58—Message adaptation for wireless communication

Definitions

  • the present invention relates to messaging and communications, and to mobile telephony, text messaging, instant messaging, multimedia messaging, personal computers and data enabled digital devices.
  • imaging chipsets were incorporated into mobile telephones and the mobile phones were configured to display images and allow their
  • Text and message protocols allowed transmission of 'instant' Attorney Docket Number: MEF11-OlPCT messages, and coded standardized greetings and messages between phone users, filling a niche for immediate portable, personal communication that was not met by existing personal computer devices.
  • Devices like the iPhone®, introduced in 2007 allowed a user to access his Internet- based email from his mobile phone via a specially-configured data connection with his mobile service provider, and to exchange content via wireless connection to his personal computer.
  • VOIP voice-over-IP
  • Various special-purpose applications requiring cross-platform connections may be provided, or applications simulating cross-platform capabilities may be developed, by a service provider, such as a television-displayed chat session available for subscribers of a TV provider.
  • a service provider such as a television-displayed chat session available for subscribers of a TV provider.
  • many other personal devices while having large data capacity, ability to connect to another user device and ability to run entertainment apps, may entirely lack the mobile telephone electronic circuitry necessary for exchanging mobile messages with telephone users. Additionally, the delivery of messages in some social messaging systems is affected by limitations of carrier networks and international boundaries. It is therefore desirable to provide a system for enhanced communication between personal devices.
  • Enhanced communication between personal devices is achieved in accordance with one aspect of the invention by a system for communication with a data enabled device although lacking mobile phone hardware and software, includes Internet network access capabilities.
  • data enabled devices include, but are not limited to, an iPod touch®, iPad®, portable e- Reader, a personal computer, a portable game player, a game console, a laptop, a television set or a netbook computer.
  • the user of a non-telephony data enabled personal electronic device or a data enabled telephony device e.g., smartphone, iPhone
  • a registered phone number or an additional phone number for data enabled telephony devices
  • the phone number also serves to indicate destination in messages directed to the user of the service on the non-telephony data enabled device.
  • Such messages may originate in mobile telephones of other users, or in similarly equipped and provisioned non-telephony or telephony data enabled devices of other users.
  • a social messaging hub operates such that incoming mobile text messages/multi-media messages are transparently routed, locally or internationally, through existing Short Message Service/ Multimedia Messaging Service/Enhanced Messaging Service SMS/MMS/EMS messaging infrastructures including messaging aggregation and delivery organizations, thus messaging bi-directionally between mobile phones and the user's non- telephony data device or smartphone.
  • Instant messaging communications is also facilitated by the social messaging hub.
  • the registered phone number may be acquired through or serviced by a competitive local exchange carrier (CLEC), local exchange carrier (LEC) or other provider that is authorized to issue registered phone numbers, and the set of numbers so issued may be serviced by that carrier' s network, or by a separate entity or sub-entity, herein called a network unaffiliated virtual operator (NUVO), that serves as the service provider to users and functions as a destination carrier to receive messages directed to its telephone numbers (i.e., the numbers assigned by the NUVO to the user's data enabled device) from the message aggregator and to provide an Internet interface for delivery of the messages to users' non-telephony devices.
  • CLEC competitive local exchange carrier
  • LEC local exchange carrier
  • NUVO network unaffiliated virtual operator
  • the NUVO operating the social messaging hub receives messages from the user's data device over Attorney Docket Number: MEF11-OlPCT the Internet and transmit the messages through a connection to entities in a messaging infrastructure (e.g., a message aggregator or a carrier), for delivery to the mobile phones or non- telephony or telephony data enabled devices of intended recipients.
  • a messaging infrastructure e.g., a message aggregator or a carrier
  • the NUVO also receives SMS/MMS messages, via the aggregator entity or carrier, when these are directed to the registered phone number of a user served by the NUVO, and transmits these messages to (or allows web access from) the user's non-telephony or telephony data enabled device or mobile phone over the Internet.
  • the non-telephony data enable device lacking a mobile telephony chip set or software, simulates the messaging abilities of a mobile phone.
  • the non- telephony personal device is thus rendered SMS, MMS and EMS capable.
  • the registered phone number may be seen as (and is sometimes referred to below as) a 'virtual' phone number, making the device addressable by mobile phones without the need for any special applications or software updates.
  • a secondary or alternative phone number to the one assigned by default can be used to send and receive messages separately under the NUVO phone number. This allows a user to operate two lines, for example with personal and business numbers, in a single mobile device, such as a smart phone.
  • a technique for messaging communications with a data enabled device includes obtaining a plurality of unique identifiers, assigning to a user of the data enabled device a unique identifier from the plurality of unique identifiers, associating the unique identifier with a data enabled device identifier.
  • the technique further includes registering the unique identifier to data enabled device identifier association in a database, receiving a message from a message source through a message service directed to the user's data enabled device having the registered unique identifier obtained from the message source, providing the message using the database to identify the destination of message to an inbound service, establishing a connection between a data enabled device and the inbound service and pushing the message from the inbound service to an application running on the data enabled device.
  • Such a technique overcomes the limitations of carrier networks and international boundaries.
  • this technique provides a telephone number to the user, thus invoking many of the legal rights enjoyed by telephone subscribers in the user's jurisdiction.
  • the service Attorney Docket Number: MEF11-OlPCT may appeal especially to parents who do not want their children to have mobile phones, but understand the value of texting and other messaging for the child's social life, enabling communications and educational development; or who wish to have each family member in a family plan service, but without the high costs associated with full mobile telephony plans.
  • the virtual phone number may be viewed as a placeholder for later telephone service, for example when the child graduates beyond elementary school.
  • the entire service may be set up as a small third party or outside NUVO, or as similarly small Internet-coupled server operation within an existing mobile carrier (or land-line) network.
  • the system When offered by an existing mobile carrier to a subscriber with an existing mobile phone, the system enables a user to additionally log onto a web-based service to send and receive SMS/MMS messages with his PC or other data enabled device.
  • a web-based service may also operate to send and receive messages identified by a user's land line phone number, even if the user's land line/fixed phone is not SMS/MMS/EMS capable.
  • the social messaging hub may be configured to exchange user messages with common messaging entities, such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalkTM, Twitter, Facebook and others, so that texting mobile phones and non- telephony data devices can enjoy substantially similar messaging capabilities.
  • common messaging entities such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalkTM, Twitter, Facebook and others.
  • the system enables a user to additionally use a secondary phone number simultaneously with his primary phone number to send and receive SMS/MMS/EMS messages with his mobile phone, in essence providing a duality of identifications on a single device.
  • An exemplary social messaging hub for Short Message Service/ Multimedia Messaging Service/Enhanced Messaging Service (SMS/MMS/EMS) communications includes an SMS Attorney Docket Number: MEF11-OlPCT provider, a inbound service coupled to the SMS provider, a database coupled to the inbound service and a web server, a Representational State Transfer (REST) service coupled to the web server; and a data push server coupled to the REST service.
  • the data push server includes an interface to a push notification server, a notification queue, and a queue listener.
  • the messaging hub includes a common message conversation queue.
  • the social messaging hub runs software for converting messages into the different formats and employed in each of the foregoing messaging environments, and may include software for filing and maintaining all the text/multi-media messages of a user for later or simultaneous access, transmission or retransmission to the user's blogs, Facebook and other contacts.
  • the social messaging hub allows a user to send one message across several social networks via text messaging, instant messaging (EVl) and other Internet protocol (IP) based messaging formats to multiple contacts in one operation.
  • EVl instant messaging
  • IP Internet protocol
  • Embodiments of the invention include any type of computerized device, workstation, handheld, tablet or laptop computer, or the like configured with software and/or circuitry (e.g., a processor) to process any or all of the method operations disclosed herein.
  • a computerized device or a processor that is programmed or configured to operate as explained herein is considered an embodiment of the invention.
  • One such embodiment comprises a computer program product that has a computer-readable medium including computer program logic encoded thereon that, when performed in a computerized device having a coupling of a memory and a processor and a display, programs the processor to perform the operations disclosed herein.
  • Such arrangements are typically provided as software, code and/or other data (e.g., data structures) arranged or encoded on a computer readable medium such as an optical medium (e.g., CD-ROM), floppy or hard disk or other a medium such as firmware or microcode in one or more ROM or RAM or PROM chips or as an Application Specific Integrated Circuit (ASIC).
  • a computer readable medium such as an optical medium (e.g., CD-ROM), floppy or hard disk or other a medium such as firmware or microcode in one or more ROM or RAM or PROM chips or as an Application Specific Integrated Circuit (ASIC).
  • ASIC Application Specific Integrated Circuit
  • the software or firmware or other such configurations can Attorney Docket Number: MEF11-OlPCT be installed onto a computerized device to cause the computerized device to perform the techniques explained herein.
  • Other configurations include web applications, browsers, IP applications and data enabled device applications as will be explained in more detail. It is to be understood that the features of the social messaging hub can be embodied strictly as a software program, as software and hardware, or as hardware alone such as within a single processor or multiple processors, or within an operating system or within a software application.
  • FIG. 1 is a schematic illustration of a social messaging hub and network environment/ messaging infrastructure in accordance with one example embodiment disclosed herein;
  • FIG. 2 is a schematic illustration of the social messaging hub of FIG. 1 including an embodiment of a system configured for multiple messaging providers;
  • FIG. 3 is a schematic illustration of a text handling subsystem
  • FIG. 4 illustrates details an embodiment of the social messaging hub of FIG. 1 configured for Twitter messaging
  • FIG. 5 illustrates details an embodiment of the social messaging hub of FIG. 1 configured for EVI messaging
  • FIG. 6 illustrates details of an embodiment including a push notification service
  • FIGs. 7-9 are flow charts of processing steps performed to register data enabled devices and affect social media and SMS messaging among these devices and mobile phones through a messaging infrastructure in accordance with embodiments disclosed herein.
  • a social messaging hub combines text, chat and EVI across multiple screens and enables users to access social media via SMS from anywhere in the world.
  • the social messaging hub enables users to stay socially connected via social media sites regardless of their geographic location.
  • the social messaging hub enables users to seamlessly interact with their favorite social sites and communication platforms.
  • an exemplary social messaging hub 100 operates in network environment 10 which includes messaging infrastructure 20.
  • the social messaging hub 100 Attorney Docket Number: MEF11-OlPCT includes one or more processors 112a- 112n and is coupled to the network environment 10 and messaging infrastructure 20 through a firewall 102.
  • the firewall 102 is typically located at a social messaging hub 100 hosting facility.
  • the messaging infrastructure 20 includes, but is not limited to, a Short Message Service
  • SMSC Mobile Switching Centre
  • SMS-GW SMS Gateway
  • Other components of the messaging infrastructure 20 include a Mobile Switching Centre (MSC) 13 and additional SMS-Gateways and other
  • SMSCs and billing and provisioning systems provided by additional mobile carrier service providers (not shown).
  • the SMSC 12 and the billing and provisioning system 16 are typically operated by a mobile carrier service provider.
  • the MSC 13 is also typically operated by a mobile carrier service provider and found in Europe and other countries outside the United States.
  • the social messaging gateways 22 include connections to EVl services, for example AOL instant messenger (AIM), Yahoo Messenger, Windows Live Messenger Jabber, Skype, Tencent QQ, ICQ and GoogleTalk (gTalk), and other social networks such as Facebook and Twitter.
  • AIM AOL instant messenger
  • Yahoo Messenger Yahoo Messenger
  • Windows Live Messenger Jabber Skype
  • Tencent QQ ICQ
  • GoogleTalk GoogleTalk
  • the social messaging hub 100 communicates with the systems in the messaging infrastructure 20 (e.g., SMSC 12, the third party SMS aggregator 14 and the billing and provisioning system 16) using various network protocols including the Short Message Peer- to-Peer (SMPP) protocol, Signaling Transport (SIGTRAN) protocol or SS7 protocol.
  • SMPP Short Message Peer- to-Peer
  • SIGTRAN Signaling Transport
  • SS7 SS7 protocol.
  • the SMPP protocol is a telecommunications industry protocol for exchanging SMS messages between SMS peer entities.
  • the link between the social messaging hub 100 and the messaging infrastructure 20 is secured by the firewall 102 using a virtual private network (VPN) connection with HTTPS using 1024 bit (3DES-SHA1) encryption.
  • VPN virtual private network
  • SMPP link 104 Messages are transferred over SMPP link 104 and provisioning and single sign on (SSO), XML and SOAP messages and other control traffic are interchanged over control link 106.
  • messages are transferred over SIGTRAN (SS7 over IP) depending on the connection (e.g., a connection to a European Mobile Operator).
  • SIGTRAN SS7 over IP
  • the social messaging hub 100 is connected via the Internet 25 or a dedicated connection to the messaging infrastructure 20 that relays messages between existing customer equipment, for example, a mobile phone 29, a data enabled mobile phone 30, a data enabled WiFi phone 31 and other data enabled devices (not shown) such as a laptop, netbook, tablet and a smart phone.
  • the mobile phone 29 can be connected to the social messaging hub 100 over the cellular phone infrastructure 28 through the SMSC 12 using an SMS protocol.
  • the MSC 13 is also connected to the cellular phone infrastructure 28.
  • the data enabled mobile phone 30 can be connected to the social messaging hub 100 over the cellular phone infrastructure 28 using a data connection provided by OTAAVAP protocols.
  • a data enabled WiFi phone 31 can be connected to the social messaging hub 100 via a WiFi connection to the Internet.
  • a mobile phone can be data enabled via both a WAP connection and a WiFi connection.
  • the data enabled WiFi phone 31 is sometimes referred to as a dual mode phone if it can also connect over WAP.
  • a "non-telephony" device is a data enabled device which does not incorporate mobile phone hardware and software and which sends and receives SMS messages over a IP channel in contrast to mobile phone 29 which sends and receives SMS messages over standard cellular phone control channel.
  • a laptop personal computer 32 can be connected to the social messaging hub 100 via a wired Internet 25 connection 36 or a wireless Internet connection (not shown).
  • Other mobile/portable data enabled devices include but are not limited to a portable media players, personal digital assistants, Wi-Fi mobile platforms, pad-tablet computers, portable e- Readers, personal computers, portable game players, game consoles and netbook computers which can be connected to the social messaging hub 100 via the Internet 25 using a WiFi, wired or other wireless connection.
  • These devices, the data enabled mobile phone 30 and the data enabled WiFi phone 31 are collectively referred to as adata enabled device 26 or devices 26 and these devices generally establish an Internet protocol (IP) session or connection with the social messaging hub 100.
  • IP Internet protocol
  • Some data enabled devices 26 interface with the social messaging hub 100 using a client browser 37 and other data enabled devices 26 interface with the social messaging hub 100 using a client software component (also referred to as a client application or simply Attorney Docket Number: MEF11-OlPCT
  • app 40 The client browser 37 communication to a corresponding web application and the client application (app) are collectively referred to as application 40.
  • the social messaging hub 100 obtains a plurality of unique identifiers which in one embodiment, are telephone numbers acquired through or serviced by a competitive local exchange carrier (CLEC), local exchange carrier (LEC) or other provider that is authorized to issue or service registered phone numbers, and the set of numbers so issued may be serviced by that carrier's network, another carrier network or by a separate entity or sub-entity such as a network unaffiliated virtual operator (NUVO), that serves as the service provider to users and functions as a destination carrier to receive messages directed to its telephone numbers from the SMS aggregator 14, an SMS operator (e.g., a mobile carrier), a content provider or another NUVO, and to provide an Internet interface for delivery of the messages to users' data enabled devices 26.
  • NUVO network unaffiliated virtual operator
  • the social messaging hub 100 assigns a user of a data enabled device 26 a unique identifier from the plurality of unique identifiers and the social messaging hub 100 associates the unique identifier with a data enabled device identifier.
  • the data enabled device identifier includes but is not limited to a network address, a Unique Device Identifier (UDID), a Media Access Control address (MAC address), a International Mobile Equipment Identity (EVIEI), a Mobile Equipment Identifier (MEID), a Electronic Serial Number (ESN) and a CPU serial number, of the data enabled device 26.
  • the social messaging hub 100 registers the association between the unique identifier with a data enabled device identifier in a database. After the user is assigned a unique identifier, a userid and password is when the application 40 is started.
  • the account information is stored, in certain embodiments, on the user's data enabled device in a mini database for app. Previously stored login/signon information can be retrieved in order to sign on the user automatically.
  • the user is given a registered phone number and unique IP addressable identification.
  • the IP addressable identification is a connectionless method by Attorney Docket Number: MEF11-OlPCT which the user supplied email address, supplied as part of the registration process for contact purposes, is combined with the unique registered phone number.
  • the social messaging hub 100 receives the text message from the messaging infrastructure 20 (e.g., message service SMSC 12, or SMS aggregator 14).
  • the message is directed to the user's data enabled device 26 having the registered unique identifier obtained from the text message source, and the social messaging hub 100 provides the message to an inbound service, establishes a connection between a data enabled device 26 and the inbound service and pushes the text message from the inbound service to an application or web browser running on the data enabled device 26.
  • the social messaging hub 100 receives the text message from the data enabled device 26 including a destination identifier for the message, processing the message and provide the message to SMS destination through the messaging infrastructure 20 (e.g., SMSC 12, or SMS aggregator 14) for delivery to the message recipient.
  • the messaging infrastructure 20 e.g., SMSC 12, or SMS aggregator 14
  • the social messaging hub 100 can submit multiple messages in one transmission using a 1 to many feature in conjunction with the application 40 (i.e., web client or smart phone app).
  • the social messaging hub 100 transfers messages between data enabled devices 26 without the use of the message infrastructure 20 even if phone numbers are used as the addresses.
  • Provisioning and SSO are incorporated in the social messaging hub 100 such that once a registered phone number and other user information is stored in database 126 connections and logins can be established automatically.
  • the social messaging hub 100 may be configured to interface and exchange messages with various specialized social messaging services, such as AIM, Yahoo Messenger, Windows Live Messenger, GoogleTalk, Facebook, Twitter, as well as SMS/MMS-capable mobile phones and smart phones, and operates such that Attorney Docket Number: MEF11-OlPCT incoming mobile text messages are transparently routed, locally or internationally, through existing SMS/MMS delivery organizations in the messaging infrastructure.
  • various specialized social messaging services such as AIM, Yahoo Messenger, Windows Live Messenger, GoogleTalk, Facebook, Twitter, as well as SMS/MMS-capable mobile phones and smart phones, and operates such that Attorney Docket Number: MEF11-OlPCT incoming mobile text messages are transparently routed, locally or internationally, through existing SMS/MMS delivery organizations in the messaging infrastructure.
  • embodiments of the social messaging hub 100 include an application which enables a user (sometimes referred to herein as a subscriber) to perform SMS/MMS/EMS or chat activities using a data enabled device 26, such as an iPod Touch, iPad, portable e-Reader, a personal computer, a portable game player, a game console, a laptop, a television set or a netbook computer, all of which can connect to the Internet,. Messaging is carried out bi- directionally between the data enabled device 26 (non-telephony device, smartphone or other data devices) and other SMS capable devices.
  • a data enabled device 26 such as an iPod Touch, iPad, portable e-Reader, a personal computer, a portable game player, a game console, a laptop, a television set or a netbook computer, all of which can connect to the Internet,.
  • Messaging is carried out bi- directionally between the data enabled device 26 (non-telephony device, smartphone or other data devices) and other SMS capable devices.
  • the social messaging hub 100 is implemented without any add-ons, that is, without requiring the user to attach accessory electronic devices, and is implemented via a the social messaging hub 100 that maintains an Internet connected server that interfaces with certain wireless messaging facilities in the messaging infrastructure 20 to establish device-to- wireless communications.
  • the social messaging hub 100 may be a separate dedicated entity, or may be a service entity set up within a mobile service provider to service data enabled devices 26 of some of the provider's subscribers.
  • the social messaging hub 100 may provide applications for managing the address books, messages and account information of the user.
  • the social messaging hub 100 operations may be incorporated by one or more mobile providers to extend their subscriber service capabilities and the provider entity may provide dedicated connections for affecting coordination between services, call logs and billing for the affected accounts.
  • Features of the social messaging hub 100 may be provided within, or as external hosting services communicating with an existing mobile network provider as a web based application using advanced web capabilities, and may be configured to handle all forms of messaging for the subscribers.
  • a web client application provides the user with a single integrated interface wherein the subscriber can view or send SMS/MMS/EMS messages, tweets (integrated with Twitter), chat (for which the system supports MSN or AIM or Yahoo or
  • FIG. 2 illustrates the architecture of one embodiment of the social messaging hub 100 for multiple messaging applications.
  • the social messaging hub 100 includes an SMS provider 120 which provides the interface to the messaging infrastructure 20 and in particular in one embodiment to the SMSC 12, SMS aggregator 14 and (SMS-GW) 18.
  • the SMS provider 120 is used to send and receive SMS/MMS/EMS messages respectively to and from: a mobile phone 29 through the cellular phone infrastructure 28 and a data enable device 26 shown here as laptop personal computer 32 and a smart phone 50.
  • the SMS provider 120 is interfaced to a web farm 150 having one or more servers 152a - 152n (collectively referred to as web server 152).
  • the servers 152a - 152n store the
  • the servers 152a - 152n also support a Hub application 42 which runs in conjunction an application 40 on data enabled device 26, here laptop 32 or smart phone 50.
  • the web farm 150 is coupled to a database server 125 and corresponding database 126 which is used to store user information including the association between the assigned unique identifiers and data enabled device identifiers.
  • the social messaging hub 100 further includes a common message conversation queue which is interfaced to the database 126 and the message processing engine 128.
  • the social messaging hub 100 further includes a Twitter service 142 connected to a Twitter application programming interface (API) 202, a Facebook Service 144 connected to a Facebook API 204, and an EVI Service 146 connected to an IM services API 206.
  • the Hub application 42 provides support the Twitter service 142, the Facebook Service 144 and the EVI Service 146 and connection from these services to the applications 40 (including browsers 37 and apps 48) running on the data enabled devices 26.
  • the database server 125 is connected to a message processing engine 128 which has an associated message processing database 136.
  • Database server 125 in conjunction with database 126 primarily stores SMS messages and certain user information and it is used when interfacing to the messaging infrastructure 20.
  • Database 136 is used in conjunction with other messaging functions such as IM, Chat, etc.
  • the components of the social messaging hub 100 are developed in C, C++, JAVA ® or other suitable programming language, and include web servers, such as Apache, Microsoft Internet Information Services platform (IIS) or other suitable server systems operating on a UNIX, Microsoft or other operating system platform to store and communicate messages to Internet devices.
  • An exemplary software framework for the social messaging hub 100 includes the following:
  • the Hub application 42 on servers 152a-152n runs on a .Net framework and is hosted on a Microsoft US7 system on a windows 2008 server.
  • the database 126 is a relational database implemented in this embodiment using a 2008
  • SQL Server and the message processing engine 128 is implemented as a COMET server, using Frozen Mountain's COMET engine (using .net framework on US7).
  • the SMS provider 120 is a C++ server application which interacts with the messaging infrastructure 20.
  • the Twitter service 142 is a .Net WCF based service which communicates with Twitter via a Twitter API 202 to provide the Twitter feed to the applications 40.
  • the SMS provider 120 determines from the destination of a received message where to route the message through the messaging infrastructure 20.
  • the message may Attorney Docket Number: MEF11-OlPCT be routed through to one of the SMSC 12, the SMS aggregator 14 the (SMS-GW) 18 or other communications entity, operated by a mobile operator, aggregator or some other intermediary.
  • the social messaging hub 100 consolidates message delivery into a common message conversation queue 130 and intermixes messages from other messaging services, including presence activity and geographic location data into the common message conversation queue 130. This consolidation, allows the social messaging hub 100 to enable personal replies to be threaded back to the user's social inbox so individual chat conversations can continue across multiple data enabled devices to provide multi-screen messaging. Texting conversations follow users from the Facebook App to their smartphone or tablet and vice versa. A user can read a message from anywhere and respond on any device with the same phone number. Chat based systems, such as Facebook, are operated using the common message conversation queue 130 to facilitate combined common message conversations. When used to support multiple mobile network providers, advantageously, the social messaging hub 100 is configurable for each provider.
  • An instance of the social messaging hub 100 is set up for each provider and includes separate instances of the database 126, Twitter service 142, Facebook service 144, EVl services 146, message processing enginel28 and the SMS provider 120. It is understood that the various server functions of the social messaging hub lOOcould be run on a single computer or multiple computers, storage could be provided by individual storage media or a storage area network.
  • FIG. 3 illustrates further details of the text message-handling subsystem of the social messaging hub 100.
  • a web client 38 operating on a data enabled device 26, connects to the social messaging hub 100.
  • the Hub application 42 initiates a persistence connection (i.e., using the same Transmission Control Protocol (TCP) connection to send and receive multiple Hypertext Transfer Protocol (HTTP) requests /responses) to the message processing engine 128.
  • TCP Transmission Control Protocol
  • HTTP Hypertext Transfer Protocol
  • the application 40 can be either a web client 38 (e.g., browser) or an app running on a data enabled device 26.
  • Outbound SMS/MMS messages are sent to the SMS provider 120 which in turn relays the message to the messaging infrastructure 20 (e.g., SMS Aggregator 14 or the SMSC 12). It is the responsibility, for example, of the SMSC 12 to send this message to the receiving party's (addressee's) device.
  • Inbound SMS/MMS/EMS messages for a user of the social messaging hub 100 are received by the SMS provider 120 from the SMSC 12.
  • the SMS provider 120 relays the message to an inbound service 124 which stores the message in the social messaging hub 100 database and also relays it to the message processing engine 128.
  • the message processing engine 128 sends this message to the subscribed application 40 if an active session is available. If an active session is not available, the messages are stored in queue for delivery upon next login of the recipient
  • a social messaging hub 100 includes the Twitter service 142 subsystem and the Twitter API 202.
  • the Twitter service 142 subsystem can provide a web or application interface, Twitter Hub Application 132.
  • the application 40 on the data enabled device 26 connects to the Twitter hub application 132.
  • the Twitter hub application 132 provides a web application to run in conjunction with a browser on the data enabled device 26.
  • the user uses a short code (e.g., 40404) and sends an SMS message "Start" in establish a connection with the Twitter Service 142. The user then can proceed to send and receive "Tweets" via SMS messaging.
  • a short code e.g. 40404
  • a web client 38 When used from a data enabled device 26 operating a web browser, a web client 38 connects to the Twitter Service 142 through the web server 152 running the Twitter Hub application 132 component of the Hub application 42. After user login and authentication, the user opens a Twitter Panel, and the Twitter Hub application 132 displays recent Twitter feeds to the user.
  • the web server 152 sends the Twitter user information to the Twitter service 142 (also referred to a SocialServicePoUing web service) which polls the Twitter service through a Twitter API 202 periodically for feed updates.
  • Twitter service 142 forwards the feed to the web server 152 through the inbound service 124.
  • the inbound service 124 relays this feed to the message processing engine 128 which sends the feed to the subscribed web client 38 if it is connected.
  • the social messaging hub 100 implementation of Twitter messaging advantageously enables users of the social messaging hub 100 to receive the 'Tweets' of the people that they are following on Twitter via SMS on a global basis with no regard to national country borders.
  • a person can only receive the Tweets of the people they are following on Twitter via SMS within the home/native country of their mobile carrier provider. For example, if a local carrier is the providing mobile carrier for a user, once the person leaves the US, the Tweets delivered by SMS directed to the user's mobile phone are not delivered. This is due partly to cost, partly business contracts (lack of contracts between Twitter and mobile carriers) and technology limitations.
  • the user can use multiple devices in conjunction with the unique identifier to send and receive messages worldwide without having to constantly change messaging services.
  • the Facebook service 144 operates in a manner similar to the Twitter Service 142 described above in conjunction with FIG. 4.
  • the common message conversation queue 130 enables personal replies to be threaded back to the user's social inbox so individual chat conversations can continue across multiple data enabled devices to provide multiscreen messaging.
  • the user can also use a Group Message feature by sending text and chat messages out to Facebook, EVI's and through SMS to contacts in the user's mobile address book. Texting conversations follow users from the Facebook App to their smartphone or tablet and vice versa. A user can read a message from anywhere and respond on any device with the same phone number.
  • the social messaging hub 100 provides the ability to send and receive SMS message with a user's own phone number from within the user's
  • a Facebook application executes within Facebook to utilize SMS with the user's assigned phone number for sending and receiving SMS.
  • the Facebook application logs onto servers 152 in the social messaging hub 100, establishing an 'IP session' while the user is within Facebook. Operationally this is similar to when the user is connected to the social messaging hub 100 from a data enabled device 26 with an IP connection, but the messages are received from and delivered to the Facebook application.
  • the connection of the Facebook application to the social messaging hub 100 allows a Facebook user to send and receive SMS Attorney Docket Number: MEF11-OlPCT from within Facebook without having to exit Facebook. Other users in the outside world are not aware of whether the user is in Facebook or on their phone or other data enabled device 26.
  • a social messaging hub 100 includes an Instant Messaging (IM) service 146 and an EVI Hub application 148 component of the Hub application 42.
  • the web client 38 connects to the web server 152 which is running the IM Hub application 148.
  • the user After user login and authentication, and the user opens an IM Panel (supplied by the social messaging hub 100) in the web client, the user is authenticated by the IM web site. Once authenticated, the user can chat with friends through the IM panel.
  • the chat messages are not handled directly by the social messaging hub 100 but are handled by EVI services 146. Only the social messaging hub 100 web page is used to send and view the chat messages.
  • presence information with regard to the user's IM service address book is communicated through the social messaging hub 100 EVI service 146 and displayed in the user's address book for the IM service.
  • the EVI services include EVI communication using for example AEVI, Yahoo Messenger, Windows Live Messenger and GoogleTalk,
  • FIG. 6 another embodiment of a social messaging hub 100 operates with smart phones 50 and other data enabled devices 26 having additional messaging and application features supported by the mobile carrier provider and the phone manufacturer.
  • the social messaging hub 100 includes a set of Representational State Transfer (REST) web services 156 (also referred to as REST web services 156).
  • the social messaging hub 100 further includes a notification queue 162 and a queue listener 164 which is interfaced to an external Push notification server 168.
  • REST Representational State Transfer
  • the smart phone client / app 48 communicates with the social messaging hub 100 via the REST web services 156.
  • the Auth Token is delivered by the web service via the Push Notification Server 168.
  • This Auth Token is stored by the smart phone Attorney Docket Number: MEF11-OlPCT app 48 and passed to the Push Notification service with every subsequent call for
  • the smart phone app 48 After getting the Auth Token, the smart phone app 48 requests a telephone number. This number is then used by the smart phone app 48 to send and receive SMS/MMS/EMS messages.
  • the REST web services 156 deliver a unique identifier (e.g., a telephone number) and also create a User login account that can be used for logging onto the web/ application.
  • the inbound messages enter the social messaging hub 100 through the SMS provider 120, which connects to the inbound service 124.
  • the inbound service 124 pushes out a Message Received notification via the Push Notification Server 168 using the notification queue 162 and the queue listener 164.
  • the smart phone app 48 When the smart phone app 48 gets the Message Received Notification, it retrieves the message from the social messaging hub 100 through a connection to the social messaging hub 100 REST services 156. All the notifications are delivered to the Notification Queue 162, from where they are picked up by the Queue Listener 164 and delivered to the Push Notification Server 168.
  • the Hub application 42 can initiate a request to upload contacts from the smart phone 50. This request goes through the notification server 168 and the smart phone app 48 uploads the contacts by calling the REST service 156. Uploaded contacts allow the social messaging hub 100 to cross reference the contacts allowing a user to send a message via name and be notified of a received message by name instead of phone number. Additionally locator/tracking features by name are enabled by contact information.
  • Outbound messages are process by the REST web services 156 as part of the Hub application 42. The messages are transferred to the SMS provider 120 for delivery through the messaging infrastructure 20.
  • the social messaging hub 100 architecture utilizes a session based communications model requiring authentication by login with userid and password registered devices or a non-registered device is being used (e.g. - a PC), Thus, it is virtually impossible to have a combination of an unregistered, unauthorized, or unrecognized device receive messages without some form of legitimate userid/password combination to establish the session.
  • a session based communications model requiring authentication by login with userid and password registered devices or a non-registered device is being used (e.g. - a PC).
  • the Push Notification Server 168 is an Apple Push Notification Server.
  • the system may also be configured with a safety or monitoring application. In one such configuration, the system accesses the GPS chip of the mobile device, and if the user or account holder (such as a parent paying the telephone bill) so elects, the social messaging hub 100 client application may be set to disable the
  • the social messaging hub 100 in conjunction with application 40 provides the geographic distance of a user' s contacts from the user's present location.
  • use of cell tower triangulation data in combination of IP geo- location estimation provides a 3-way or 2- way or 1-way estimation of geographic location.
  • flowchart 700 diagrams the overall process of the transmission and reception of SMS messages facilitated by the social messaging hub 100.
  • the social messaging hub 100 obtains a plurality of unique identifiers.
  • a user of the data enabled device 26 is assigned a unique identifier from the plurality of unique identifiers.
  • the unique identifier is associated with a data enabled device identifier, and in step 740, the unique identifier to data enabled device identifier association is registered in the database 126.
  • a message is received from a message source through a message service in the messaging infrastructure 20 directed to the user's data enabled device 26 having the registered unique identifier obtained from the message source.
  • step 760 the message is provided by the SMS Provider 120 using the database 126 to identify the destination of message to an inbound service 124.
  • step 770 a connection is established between the data enabled device 26 and the inbound service 124, and finally in step 780, the message is pushed from the inbound service 124 to an application running 40 on the data enabled device.
  • FIG. 8 diagrams the overall process of the transmission of SMS messages facilitated by the social messaging hub 100.
  • the social messaging hub 100 receives a message from the data enabled device including a destination identifier for the message.
  • the message is processed in the SMS provider 120 which determines the best delivery route through Attorney Docket Number: MEF11-OlPCT the messaging infrastructure 20, and in step 830, the message is provided to the appropriate message service in the messaging infrastructure 20 for delivery to the message recipient indicated by a SMS destination identifier.
  • FIG. 9 illustrates additional steps performed by the social messaging hub 100.
  • the subscribing process includes registers the application 40 to receive push notifications.
  • the app running on an iPhone or iPod Touch is registered to receive Apple Push Notifications as part of the process to receive SMS messages on the iPhone or iPod Touch.
  • the step of assign a user a unique identifier includes creating a User login account for logging onto the social messaging hub application 100 at step 920.
  • a user supplied email address supplied as part of the registration process for contact purposes is combined with the unique registered phone number.
  • Such a combination of two unique identifiers, each supplied by separate parties provides a unique identification that can be located in a connectionless manner on the Internet.
  • step 930 message delivery is consolidated into a single common message conversation queue, followed by step 940 where the intermixing messaging services and presence activity data are intermixed into the single common message conversation queue 130.

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Abstract

Un concentrateur de messagerie sociale fournit des services de communication pour un dispositif compatible avec des données comprenant des capacités d'accès au réseau Internet telles qu'un lecteur multimédia portable, un assistant numérique personnel, une plate-forme mobile Wi-Fi, un ordinateur tablette, un lecteur électronique portable, un ordinateur personnel, un ordinateur portable et un mini-ordinateur portable. Le concentrateur de messagerie sociale communique avec le dispositif compatible avec des données sur Internet ou des réseaux de données cellulaires, et des interfaces avec une infrastructure de messagerie comprenant des opérateurs mobiles, des agrégateurs de messages, des échanges de messages et divers services de messagerie sociale spécialisés, tels que Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalk, Facebook et Twitter, pour permettre une communication par messagerie bidirectionnelle. L'utilisateur reçoit un numéro de téléphone enregistré et une identification adressable par IP unique qui servent d'identifiants de source et de destination du dispositif associé compatible avec des données. Les messages peuvent provenir de téléphones mobiles d'autres utilisateurs ou être transmis à ceux-ci, ou dans des dispositifs capables de transmettre des données équipés de façon similaire et configurés IP.
EP11784256.7A 2010-05-19 2011-05-19 Concentrateur de messagerie sociale Withdrawn EP2572482A4 (fr)

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CA2802844A1 (fr) 2011-11-24
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CA2802844C (fr) 2019-03-19
WO2011146738A2 (fr) 2011-11-24

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