EP2391944A4 - Soin de système pour des dispositifs informatiques - Google Patents
Soin de système pour des dispositifs informatiquesInfo
- Publication number
- EP2391944A4 EP2391944A4 EP09843432.7A EP09843432A EP2391944A4 EP 2391944 A4 EP2391944 A4 EP 2391944A4 EP 09843432 A EP09843432 A EP 09843432A EP 2391944 A4 EP2391944 A4 EP 2391944A4
- Authority
- EP
- European Patent Office
- Prior art keywords
- computing device
- system care
- computing devices
- care
- user interface
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0793—Remedial or corrective actions
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- General Engineering & Computer Science (AREA)
- Quality & Reliability (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Computer Hardware Design (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- User Interface Of Digital Computer (AREA)
- Stored Programmes (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US16877209P | 2009-04-13 | 2009-04-13 | |
PCT/US2009/006208 WO2010120272A1 (fr) | 2009-04-13 | 2009-11-19 | Soin de système pour des dispositifs informatiques |
Publications (2)
Publication Number | Publication Date |
---|---|
EP2391944A1 EP2391944A1 (fr) | 2011-12-07 |
EP2391944A4 true EP2391944A4 (fr) | 2013-06-05 |
Family
ID=42982737
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP09843432.7A Withdrawn EP2391944A4 (fr) | 2009-04-13 | 2009-11-19 | Soin de système pour des dispositifs informatiques |
Country Status (3)
Country | Link |
---|---|
EP (1) | EP2391944A4 (fr) |
CN (1) | CN102341788A (fr) |
WO (1) | WO2010120272A1 (fr) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CA2763547C (fr) * | 2011-12-20 | 2018-09-04 | Ibm Canada Limited - Ibm Canada Limitee | Systeme de distribution fixe |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6742141B1 (en) * | 1999-05-10 | 2004-05-25 | Handsfree Networks, Inc. | System for automated problem detection, diagnosis, and resolution in a software driven system |
US20040205034A1 (en) * | 2003-03-31 | 2004-10-14 | International Business Machines Corporation | Communication between intelligent agents and humans in a distributed system environment |
US20050038832A1 (en) * | 2003-08-14 | 2005-02-17 | International Business Machines Corporation | Application error recovery using solution database |
US20050102569A1 (en) * | 2003-10-22 | 2005-05-12 | Yuh-Cherng Wu | Performing diagnosis in a computer system |
US20080172574A1 (en) * | 2006-12-30 | 2008-07-17 | Peak8 Partners, Llc | Technical support agent and technical support service delivery platform |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6338149B1 (en) * | 1998-07-31 | 2002-01-08 | Westinghouse Electric Company Llc | Change monitoring system for a computer system |
US7263632B2 (en) * | 2003-05-07 | 2007-08-28 | Microsoft Corporation | Programmatic computer problem diagnosis and resolution and automated reporting and updating of the same |
US20050081118A1 (en) * | 2003-10-10 | 2005-04-14 | International Business Machines Corporation; | System and method of generating trouble tickets to document computer failures |
US20060101517A1 (en) * | 2004-10-28 | 2006-05-11 | Banzhof Carl E | Inventory management-based computer vulnerability resolution system |
-
2009
- 2009-11-19 WO PCT/US2009/006208 patent/WO2010120272A1/fr active Application Filing
- 2009-11-19 EP EP09843432.7A patent/EP2391944A4/fr not_active Withdrawn
- 2009-11-19 CN CN2009801577899A patent/CN102341788A/zh active Pending
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6742141B1 (en) * | 1999-05-10 | 2004-05-25 | Handsfree Networks, Inc. | System for automated problem detection, diagnosis, and resolution in a software driven system |
US20040205034A1 (en) * | 2003-03-31 | 2004-10-14 | International Business Machines Corporation | Communication between intelligent agents and humans in a distributed system environment |
US20050038832A1 (en) * | 2003-08-14 | 2005-02-17 | International Business Machines Corporation | Application error recovery using solution database |
US20050102569A1 (en) * | 2003-10-22 | 2005-05-12 | Yuh-Cherng Wu | Performing diagnosis in a computer system |
US20080172574A1 (en) * | 2006-12-30 | 2008-07-17 | Peak8 Partners, Llc | Technical support agent and technical support service delivery platform |
Non-Patent Citations (1)
Title |
---|
See also references of WO2010120272A1 * |
Also Published As
Publication number | Publication date |
---|---|
EP2391944A1 (fr) | 2011-12-07 |
WO2010120272A1 (fr) | 2010-10-21 |
CN102341788A (zh) | 2012-02-01 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
|
17P | Request for examination filed |
Effective date: 20110901 |
|
AK | Designated contracting states |
Kind code of ref document: A1 Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO SE SI SK SM TR |
|
DAX | Request for extension of the european patent (deleted) | ||
A4 | Supplementary search report drawn up and despatched |
Effective date: 20130506 |
|
RIC1 | Information provided on ipc code assigned before grant |
Ipc: G06F 11/30 20060101ALI20130426BHEP Ipc: G06F 11/07 20060101AFI20130426BHEP |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE APPLICATION HAS BEEN WITHDRAWN |
|
18W | Application withdrawn |
Effective date: 20150402 |