EP2289029A1 - Système de repérage intelligent - Google Patents

Système de repérage intelligent

Info

Publication number
EP2289029A1
EP2289029A1 EP08700398A EP08700398A EP2289029A1 EP 2289029 A1 EP2289029 A1 EP 2289029A1 EP 08700398 A EP08700398 A EP 08700398A EP 08700398 A EP08700398 A EP 08700398A EP 2289029 A1 EP2289029 A1 EP 2289029A1
Authority
EP
European Patent Office
Prior art keywords
user
client
analysis
location
time
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP08700398A
Other languages
German (de)
English (en)
Other versions
EP2289029A4 (fr
Inventor
Brandon Kibby
Robert Kovacic
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Brandon Kibby Pty Ltd
Robert Kovacic
Original Assignee
Brandon Kibby Pty Ltd
Robert Kovacic
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Brandon Kibby Pty Ltd, Robert Kovacic filed Critical Brandon Kibby Pty Ltd
Publication of EP2289029A1 publication Critical patent/EP2289029A1/fr
Publication of EP2289029A4 publication Critical patent/EP2289029A4/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Definitions

  • This invention relates to an intelligent location system.
  • it relates to an intelligent location system for use in assessing effectiveness of commercial trade but is not limited to such.
  • Salesmen and service providers spend a substantial period of time on the road providing sales and service to clients and various locations. It is further necessary to make such activities efficient and also to associate a cost with each client.
  • Another problem in providing a method for gathering commercially relevant location- based data is the need to maintain privacy of the salesmen or service provider. It is therefore not acceptable to have continuous monitoring system of a location of a person at all times regardless of activity. Therefore there is a need to provide an intelligent location system that overcomes or at least ameliorates the problems of the prior art.
  • an intelligent location system for automatically determining and recording a recordable event by automatically determining a combination of the following criteria: a. position analysis of the user; b. correlation of position analysis of the user with one of the one or more predetermined defined client or facility locations; c. time analysis of position of the user at the one of the one or more of the predetermined defined client or facility locations; and wherein only when all the above three criteria are correlated does a recordable event occur and is recorded.
  • the one or more means can be provided one or more means, with at least one of said means being portable and carried by the user, for automatically determining one or more of the criteria.
  • the one or more means provides an automatic output of the recordable events.
  • the position analysis of the user can be mapped and the predetermined client or facility location is mapped and correlated if an overlap of the mapped positions occurs. More particularly the position analysis of the user or the defined client or facility locations have a defined aura of a predefined size which is mapped and correlated if an overlap of the positions or aura of the position analysis of the user or the defined client or facility locations occur.
  • the time analysis can include determination and correlation of the three criteria for a predefined minimum period for a recordable event to occur.
  • the position analysis of the user is undertaken automatically at consistent sampling times wherein the sampling time is at least less than 50% of the predefined minimum period for a recordable event to occur.
  • Particular position analysis of the system can use global position satellites (GPS).
  • GPS global position satellites
  • the first is in the area of travelling sales consultants where the person travels to the client for the sales service or after sales service or customer relation service.
  • the second is in the area of providing services to people at various locations. This can include nurses, doctors, lawyers or other professional services requiring contact with people at their homes or business locations.
  • the third is in the area of providing services on facilities and various locations. This can include gas meter readers, and building or health inspectors, painters or other service providers contracted to provide a service on or about a facility at the located position of that facility.
  • the invention of provides a system that crisis that allows for accurate record all of only relevant events for use in determining the effectiveness of the user that needs to undertake travel. In particular it does not keep records of non relevant periods such as not worktime periods or periods not involved in the client or facility interaction. It still further allows systems and apparatus to be cost-effective and battery conscious by only requiring sampling at predetermine intervals, rather than continuous monitoring.
  • the invention in one form provides a method having the steps of: a) defining a geocode for a list of customers; b) collecting GPS data of movements of travelling representative; c) undertaking review of position when within fixed radius over a fixed time limit (i.e. with 50 metres for greater than 15 minutes) d) undertaking matching of reviewed position with listed geocodes; e) correcting anomalies; f) obtaining commercial indicator of customer such as sales at particular visit, sales per month; and g) undertaking effectiveness study of time expended per customer indicator.
  • the system allows accurately measuring of face-to-face contact between travelling client relations representatives including sales representatives, merchandisers, service providers or consultants and each customer. It therefore allows you to accurately assess the cost returned on all direct contact of such people in your business. Therefore the system allows a more strategic and measurable approach to correct customer contact. Further it helps facilitate a complete short medium or long-term strategy framework.
  • the system allows benefits in two major areas. The first includes the management of customers. It allows optimal visits, meetings obligations to make customer contact, in assessing the cost and benefit, and a comparison of effectiveness between different sales representatives, merchandisers, service providers or consultants.
  • the other major area is management of the sales team.
  • the system allows management to plan the overall use of the sales team, to verify the actual use of the sales team, determine the time spent by the sales team and the relevant outcomes and divide a comparison of the effectiveness of the sales team between each other or as a team over different locations different time periods or for different activities.
  • Software is provided that can run on a "GPS Smartphone" and periodically gathers location data. It runs unobtrusively in the background and requires no interaction with the user.
  • the GPS coordinates are stored in the phone till the end of the day when they are transferred (together with identification data) to a central server. This transfer happens automatically, with various retry and fallback procedures, using the internet access facilities of the phone. Minimizing the amount of stored data and transferring the data once at the end of the day, ensures minimum power consumption and minimum carrier costs charged to the user.
  • the data storage and analysis software can run on a "standard" personal computer using a Windows operating system that has an internet connection and allows the client to programmably import and update customers' name and address details into the database. Initially the software geocodes of the customer file for the client are required.
  • the software contacts the server and downloads any new files that have been uploaded for the mobile phones and then removes them from the server. Since there could be very many (tens of thousands or more) customers to individually match for each phone data coordinate, the software first narrows down the possible customers to those within a geo-coordinate search rectangle that encompasses the current set of phone data. If the coordinates in the downloaded file are within a user specified distance from a customer on file, then that data is used and stored, otherwise the data is discarded.
  • the software While processing the downloaded phone data, the software accumulates the time between the first recorded coordinate within a customer's proximity and the first recorded coordinate outside the proximity as the "visit duration". - The Phone ID, Rep Name, Date, Customer and Duration are stored as individual Visit records.
  • Each Customer record is also updated with a summary of the Last Visit Date and Duration, and a Number of Visits and Duration for each of the preceding 12 months
  • Figure 1 shows an illustrative example of the use certain embodiments of an intelligent location system of the invention
  • Figures 2 and 3 show alternative illustrative diagram of the interaction of components of the intelligent location system according to certain embodiments of the invention
  • Figure 4 shows an example of formation of a computer screen output of information relating to a customer and correlation between sales and visits identified by the intelligent location system of invention
  • Figures 5 and 6 shows the versatility of the output of information of figure 4 according to certain embodiments of the invention
  • Figure 7 shows an output list customer summary report making use of the determination of the output by figures 3 to 6;
  • Figures 8, 9 and 10 is an example of formation of a computer screen output of information relating to a customer visit and correlation between the visitor with the and visits identified by the intelligent location system of invention;
  • Figure 11 shows an output list customer summary report making use of the determination of the output by figures 8 to 10;
  • Figure 12 is an example of formation of a computer screen output of information relating to a customer management of the and correlation between the visitor with the and visits identified by the intelligent location system of invention;
  • Figure 13 shows an output lid customer summary report making use of the determination of the output by figures 8 to 10;
  • FIG. 13 shows an illustrative use of a list of relevant recorded visits of concern
  • FIG. 14 shows an illustrative use of a list of relevant recorded visits of a particular client in each month.
  • Preferred embodiments of the present invention provide a system and a methodology for intelligent location system of invention to enable a commercial effectiveness review.
  • the data is gathered in a non-intrusive manner to fully explore and cover the customer region.
  • the position of the user is not maintained at all times. Instead it is only the correlation of the position of the user to the location of the client that is maintained. This correlation is time analysed so that the effectiveness can be assessed.
  • the intelligent location system provides advantages from automatically gathering location information about user position but only providing information in a recordable event when that user position is relevant by its correlation with the position of the client. Therefore the privacy of the user, such as a salesman, is maintained while the business use of a salesman is able to be effectively monitored. This distinction between the two has never been possible by previous methods.
  • FIG 1 there is shown an illustrative examples of the use in certain embodiments of an intelligent location system of the invention.
  • a network of streets that intersect and a plurality of buildings within that network can be identified as 26 and 27.
  • the intelligent location system of the invention assists the sales representatives on the road and determining their effectiveness by an automatic tracking system.
  • a position analysis of the travelling client relations representatives is automatically undertaken by a portable means having global positioning satellite (GPS) equipment.
  • GPS global positioning satellite
  • the equipment may have its own automatic assessment interval.
  • the GPS position may be accurate to varying degrees in varying densities such as within 20 metres in open area. However in a close city environment there could be a number of dead spots and therefore the last recorded position may be some 50 to 100 metres away. Therefore in the correlation a predetermined radius of the position may be instigated depending on the general density of the general position of the user.
  • a time period may be allocated, such as minimum of five minutes, to undertake another assessment of whether a business interaction is occurring between the user and the client at position 26.
  • An alternative situation could be that the salesman is merely passing the location 26 on the way to location 27.
  • next time period review such as five minutes later, if the user is still located generally at position 26 the system will determine that the user is undertaking a business interaction with the client at position 26 and a record will be instigated to show that business interaction.
  • a still further next time period such as five minutes later hour, if sampling in five-minute periods, the analysis will be undertaken again until the user is shown to have left the relative location of the client at position 26.
  • the instigated record can then conclude its time period and for example allocate a 30 minute period to the business interaction of the user with the client at position 26.
  • a record will be instigated to show a business interaction of the user with the second client at position 27.
  • the position reviews can be used to show the expense of this business interaction in each instigated record of, for example, a time period of 20 minutes as a business interaction of the user with the client at position 27.
  • the componentry of the intelligent location system includes a portable means for carrying by the user, for automatically sampling, determining and recording.
  • the intelligent location system includes a position analysing device such as a GPS locating device that may be incorporated in a watch or mobile phone or other really handheld device by the user or salesman.
  • a database is maintained of a reference table of the latitude and longitude or geocodes of a client or business database.
  • a correlation means is provided that receives information from the position analysis device of the position of the user and derives relative location of the client locations within the general proximity.
  • the intelligent location system includes positioning correlation software that resides on a computing device one or more of the following criteria i. position analysis of the user; ii.
  • the client software compares the observed with those in its reference database.
  • the data of the reference table 32 must be undertaken by gathering location data of the client to build a customer database geocode reference table. This can be undertaken as a separate project by a user when undertaking a visit to a client initiating a signal on the location device such as a GPS device in order to define the client geocode for later use.
  • the gathering of the data can be electronically obtained by matching and address of the client with and electronic grid of geocodes.
  • the reference table 32 can have a large number of client locations that can automatically be reviewed and correlated with the user's location without the user needing to undertake substantial paperwork and timekeeping practices.
  • the location devices track the location of the user every predetermined period using signal from GPS satellites.
  • the location device can also include the reference table and undertake the correlation of user position to 30 client location determined from the reference table.
  • Another approach is use of a selection of algorithms that include every single street in the target area so as to avoid dead spots in the resulting collection of data thus producing a more reliable positioning system for the end users.
  • a remote server may interact with the portable means either wirelessly or by connection at defined times in a day or when returning to the user's workplace.
  • the reference table can be on the server and the position analyser and time analyser information can be inputted to the server where a position correlation is undertaken to determine the recordable events.
  • the correlated position data is uploaded back to a central access point database (described later in this application) where it is processed.
  • the location points for each record of interval are used to reverse triangulate the actual physical location of the user.
  • the correlated position In order to produce the most accurate correlated location for a particular user and a particular client location or to create the most accurate user effectiveness profile, the correlated position must observe the general access position from as many different possibilities. To undertake this difficult task a general range of position of the user is predetermined sussed the move on to office to office within a client's premises or exit by a different door to the entrance is clearly correlated with the business interaction of the user with the client.
  • the time analysis correlation further eliminates incidental or incorrect correlation of the user position to the client location in order to provide a high degree of accuracy of actual relevant user interactions having business relations with clients or attending to facilities at the defined positions.
  • the system allows management of customers by allowing optimal visits, meetings obligations to make customer contact, in assessing the cost and benefit, and a comparison of effectiveness between different sales representatives, merchandisers, service providers or consultants, the method including the steps of: a. Undertaking an assessment of time analysis of the customer position by the correlated position of the time analysis of the travelling client relations representatives with the predetermined client location; b. Providing a time period review of a multiple visits in a defined period; c. Undertaking correlation of sales or service provided to the customer with the assessed time analysis; and d. Undertaking comparative analysis.
  • the method of management of a sales team determines the time spent by the sales team and the relevant outcomes and divide a comparison of the effectiveness of the sales team between each other or as a team over different locations different time periods or for different activities the method including the steps of: a. Undertaking an assessment of time analysis of the customer position by the correlated position of the time analysis of the travelling client relations representatives with the predetermined client location; b. Providing a time period review of a plurality of users' visits in a defined period; c. Undertaking correlation of sales or service provided by the plurality of users; and d. Undertaking comparative analysis.

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Marketing (AREA)
  • Development Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un système de repérage intelligent pour déterminer et enregistrer automatiquement un événement enregistrable par la détermination automatique d'une combinaison des critères suivants : a. analyse de position de l'utilisateur; b. corrélation de l'analyse de position de l'utilisateur avec un ou plusieurs repérages prédéterminés de clients ou d'établissements définis; c. analyse temporelle de position de l'utilisateur au niveau d'un ou plusieurs repérages prédéterminés de clients ou d'établissements définis; et sachant que, seulement lorsque les trois critères ci-dessus sont corrélés, un événement enregistrable se produit et est enregistré.
EP08700398A 2008-01-31 2008-01-31 Système de repérage intelligent Withdrawn EP2289029A4 (fr)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/AU2008/000102 WO2009094690A1 (fr) 2008-01-31 2008-01-31 Système de repérage intelligent

Publications (2)

Publication Number Publication Date
EP2289029A1 true EP2289029A1 (fr) 2011-03-02
EP2289029A4 EP2289029A4 (fr) 2012-10-24

Family

ID=40912150

Family Applications (1)

Application Number Title Priority Date Filing Date
EP08700398A Withdrawn EP2289029A4 (fr) 2008-01-31 2008-01-31 Système de repérage intelligent

Country Status (3)

Country Link
EP (1) EP2289029A4 (fr)
AU (1) AU2008349146B2 (fr)
WO (1) WO2009094690A1 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2452734A (en) 2007-09-12 2009-03-18 Symbian Software Ltd Portable device determining and storing a location at which the device is stationary
US9571980B1 (en) 2015-12-28 2017-02-14 Cisco Technology, Inc. Augmenting Wi-Fi localization with auxiliary sensor information

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6591242B1 (en) * 1998-04-15 2003-07-08 Cyberhealth, Inc. Visit verification method and system
EP1453013A1 (fr) * 2003-02-27 2004-09-01 ProTime GmbH für Informationslogistik Système, appareil et méthode pour la surveillance d'itinéraires
US6831563B1 (en) * 2001-03-20 2004-12-14 Bellsouth Intellectual Property Corp. Location visit confirmation services for wireless devices
US20070043811A1 (en) * 2005-08-17 2007-02-22 Permanent Solution Industries, Inc. Dynamic total asset management system (TAMS) and method for managing building facility services

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU1795800A (en) * 1998-12-31 2000-07-24 Ct Motion Ltd. A method and system for managing mobile workers
US6716101B1 (en) * 2000-06-28 2004-04-06 Bellsouth Intellectual Property Corporation System and method for monitoring the location of individuals via the world wide web using a wireless communications network
US6847824B1 (en) * 2001-03-20 2005-01-25 Bellsouth Intellectual Property Corp. Location visit detail services for wireless devices
US20070229350A1 (en) * 2005-02-01 2007-10-04 Scalisi Joseph F Apparatus and Method for Providing Location Information on Individuals and Objects using Tracking Devices
SG137716A1 (en) * 2006-05-24 2007-12-28 Cisco Security Pte Ltd An integrated and interactive personnel tracking and monitoring system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6591242B1 (en) * 1998-04-15 2003-07-08 Cyberhealth, Inc. Visit verification method and system
US6831563B1 (en) * 2001-03-20 2004-12-14 Bellsouth Intellectual Property Corp. Location visit confirmation services for wireless devices
EP1453013A1 (fr) * 2003-02-27 2004-09-01 ProTime GmbH für Informationslogistik Système, appareil et méthode pour la surveillance d'itinéraires
US20070043811A1 (en) * 2005-08-17 2007-02-22 Permanent Solution Industries, Inc. Dynamic total asset management system (TAMS) and method for managing building facility services

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO2009094690A1 *

Also Published As

Publication number Publication date
EP2289029A4 (fr) 2012-10-24
AU2008349146B2 (en) 2013-01-31
WO2009094690A1 (fr) 2009-08-06
AU2008349146A1 (en) 2009-08-06

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