EP1479017A2

EP1479017A2 - Method and computer programme for processing information on product request processes

Info

Publication number: EP1479017A2
Application number: EP02742707A
Authority: EP
Inventors: Daniel-Rui Felicio; Markus Moll; Angela Quint; Andreas-Christoph Raabe; Peter Stauch
Original assignee: Siemens AG; Nokia Siemens Networks GmbH and Co KG
Current assignee: Nokia Solutions and Networks GmbH and Co KG
Priority date: 2001-04-30
Filing date: 2002-04-30
Publication date: 2004-11-24
Also published as: US20040186784A1; WO2002089024A8; WO2002089024A2

Abstract

The invention relates to a method and computer programme for processing information on product request processes, in which product information is visualised on a user interface device by means of at least one product identifier and a function for producing a product availability request for at least a first user is prepared for activation. On activation of said function a user and product identifier are polled, a request process file for product request process information, which may be addressed by means of a request process identifier, is generated, the user and the product identifier are entered in the request process file and a message containing the request process identifier is sent to at least a second user. After generation of the request process file the above is made available to the second user for editing. After the entries in the request process file have been confirmed by the second user, a function for generation of a product order for the first user is prepared for activation.

Description

description

Process and computer program for processing product inquiry process information

From WO 99/33016 a method for processing order processes is known, in which an order database and a database management system are used. The starting point of the method described there is an electronic reception of a user request. After receipt of the user request, at least one order data record is created in the order database and remains there for the duration of the order process. During the ordering process, a large number of users access the order data record in order to fulfill at least one of several business functions and in the process create additional data records which are related to the order data record.

A disadvantage of the method known from WO 99/33016 is that the electronically received user request must have a certain format so that the information contained in it can be evaluated at all and transferred to an order data record. If the information contained in an original user request cannot be evaluated, a user must be asked to correct his user request and to send the corrected version again. When ordering processes are processed, this leads to a time delay in addition to increased data traffic, especially since the original user request must be compared with at least one corrected version in order to be able to identify the corrected version as such at all.

The present invention has for its object to provide a faster and more secure method for processing product request information. According to the invention, this object is achieved by a method having the features specified in claim 1 and by a computer program having the features specified in claim 8. Advantageous developments of the invention are specified in the dependent claims.

According to the invention, when a function for creating a product availability request is activated by a first user, a user and a product identifier are queried, which are entered in a request process file that can be addressed by means of a request process identifier. This request process file is intended for product request process information and is generated when the function for creating a product availability request is activated. In addition, when the function for creating a product availability request is activated, a message containing the request process identifier is transmitted to a second user. After it has been generated, the request process file is released for processing by the second user.

The second user can, for example, check the content of the request process file on the basis of the user and product identifier and, if necessary, confirm it. It is not necessary for the request process file to have a special format. It is sufficient if the user and the product identifier are legible for the second user. After the second user has confirmed the entries stored in the request process file, a function for creating a product order for the first user is provided for activation.

Since the first and the second user access one and the same request process file during the product request process, enter, check and confirm information there, there is, for example, no need to transfer information contained in a user request to order data sets. ze an order database including the associated disadvantages. By providing special input fields in the request process file and by predefinable validity rules for these input fields, incorrect entries by the first or the second user can be excluded in advance. This results in a further acceleration and an increase in the reliability of the method for processing product inquiry process information.

The invention is described below using an exemplary embodiment with reference to the drawing. It shows

1 shows an arrangement with two client systems and a server system, which are connected to one another via a data network, and

2a-2b show a flowchart for a method for processing product request process information.

1 shows two client systems C1, C2 and a server system S, which are connected to one another via a data network WEB. In the present exemplary embodiment, the data network WEB is the Internet. As an alternative to the Internet, numerous other data networks are possible, such as local area networks (LAN), wide area networks (WAN) or point-to-point dial-up connections.

In the Internet WEB, numerous data processing systems and networks (not shown in more detail in FIG. 1) are connected via a large number of data connection links. In this way, the interconnected data processing systems can exchange information using numerous services, such as "email", "Goher" or "World Wide Web". The "World Wide Web" service allows the client systems C1, C2 to retrieve information stored in the server system S with text and graphic content. U)> t P>

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opportunity to submit bids. Each bid is binding for the respective provider. As soon as a bid corresponds to the target price of the prospective buyer, the prospective buyer must fulfill the contract. If no bid at the end of the auction corresponds to the target price of the prospective buyer, the cheapest bid is automatically determined, with the respective bidder winning the bid. As an alternative to the automatic selection, manual selection is also possible.

The above-described method for processing product inquiry process information is implemented by a computer program that can be loaded into the RAM of the server system S and identifies sections of code, during the execution of which the steps described above are carried out when the computer program is on the server system S expires.

The present invention is not limited to the exemplary embodiments described here. In particular, it is possible that the server system S and the client system C2 of the second user are combined to form a system unit, which would be the case if the operator of a product or service market place on the Internet with a product or. Service provider is identical.

Claims

claims

1. Method for processing product request process information, in which product information is visualized on at least one user interface device (MMI) with at least one product identifier (PID) each and a function for creating a product availability request is provided for at least a first user for activation, at one Activation of this function, a user (CID) and a product identifier (PID) are queried, an inquiry process file (ODFl-ODFn) addressable by means of an inquiry process identifier (OID) is generated for product inquiry process information, the user and the product identifier are entered in the request process file and a message (PRQ) containing the request process identifier is transmitted to at least one second user,

the request process file (ODFl-ODFn) is released for processing by the second user after it has been generated,

- after confirmation of the in the request process file

(ODFl-ODFn) stored entries by the second user a function for creating a product order for the first user is provided for activation.

2. The method according to claim 1, characterized in that when the function for creating a product availability request for the request process file (ODFl-ODFn) is activated, an associated file status memory (STA) is initialized, depending on one in the file status memory entries stored in the request process file are released for editing for at least the first and / or second user, and that after the confirmation the value stored in the file status memory is changed.

3. The method according to claim 2, characterized in that a reserved area is made available for the file status memory (STA) in the request process file (ODFl-ODFn).

4. The method according to any one of claims 1 to 3, characterized in that after activation of the function for the product order, a message (POR) about a product order is automatically transmitted to the second user and a function for confirming a product order for the second user is provided for activation, and that after activation of the function for confirming the product order, a message (COR) about a confirmation of a product order is automatically transmitted to the first user.

5. The method according to any one of claims 1 to 4, characterized in that only one request process file (ODFl-ODFn) is made available for each product availability request process.

6. The method according to any one of claims 1 to 4, characterized in that only one request process file (ODFl-ODFn) is made available for each product availability request process with a subsequent ordering process.

7. The method according to any one of claims 1 to 6, characterized in that the user interface device (MMI) is designed for user access to an Internet portal.

8. Computer program for processing product inquiry process information, which can be loaded into a main memory of a computer and has code sections when it is executed product information with at least one product identifier (PID) is visualized on a user interface device (MMI) and a function for creating a product availability request is provided for at least a first user for activation,

- When this function is activated, a user (CID) and a product identifier (PID) are queried, an inquiry process file (ODFl-ODFn) addressable by means of an inquiry process identifier (OID) is generated for product inquiry process information, the user and the product identifier are entered in the inquiry process file and a message (PRQ) containing the request process identifier is transmitted to at least one second user, - the request process file (ODFl-ODFn) is released for processing by the second user after it has been generated,

- after confirmation of the in the request process file

(ODFl-ODFn) stored entries by the second user a function for creating a product order for the first user for activation is provided when the computer program runs on the computer.