EP1253769A3 - Communication system and method for monitoring of a group call number of the communication system - Google Patents

Communication system and method for monitoring of a group call number of the communication system Download PDF

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Publication number
EP1253769A3
EP1253769A3 EP02100327A EP02100327A EP1253769A3 EP 1253769 A3 EP1253769 A3 EP 1253769A3 EP 02100327 A EP02100327 A EP 02100327A EP 02100327 A EP02100327 A EP 02100327A EP 1253769 A3 EP1253769 A3 EP 1253769A3
Authority
EP
European Patent Office
Prior art keywords
communication system
monitoring
computer
call number
group call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP02100327A
Other languages
German (de)
French (fr)
Other versions
EP1253769A2 (en
Inventor
Peter Halacz
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens AG
Original Assignee
Siemens AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens AG filed Critical Siemens AG
Publication of EP1253769A2 publication Critical patent/EP1253769A2/en
Publication of EP1253769A3 publication Critical patent/EP1253769A3/en
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044—Group features, e.g. closed user group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H04M3/546—Arrangements for diverting calls for one subscriber to another predetermined subscriber in private branch exchanges

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

Rechnergesteuertes Kommunikationssystem (200), insbesondere eine Nebenstellenanlage, für Telefon- und Datenkommunikation, mit einem Computer mit wenigstens einer CTI-Anwendung (210); mehreren Endgeräten (101 - 104), die zu einer Gruppe (100) zusammengefasst sind und einer Schnittstelle (220) zur Übertragung von Daten zwischen dem Computer und einem der Endgeräte. Die Schnittstelle (220) umfaßt dabei Mittel zur Überwachung von Gruppenrufnummern und zur Übertragung von Zustandsänderungen der Gruppenrufnummern in Bezug auf mindestens ein Leistungsmerkmal und/oder auf Änderungen des/der Endgeräte-Stati.

Figure 00000001
Computer-controlled communication system (200), in particular a private branch exchange, for telephone and data communication, with a computer with at least one CTI application (210); a plurality of terminals (101-104), which are combined to form a group (100) and an interface (220) for transmitting data between the computer and one of the terminals. The interface (220) comprises means for monitoring group numbers and for transmitting changes in the status of the group numbers in relation to at least one feature and / or for changes in the terminal status (es).
Figure 00000001
EP02100327A 2001-04-24 2002-04-02 Communication system and method for monitoring of a group call number of the communication system Ceased EP1253769A3 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10120072 2001-04-24
DE10120072A DE10120072A1 (en) 2001-04-24 2001-04-24 Switching system and method for monitoring a group number

Publications (2)

Publication Number Publication Date
EP1253769A2 EP1253769A2 (en) 2002-10-30
EP1253769A3 true EP1253769A3 (en) 2004-05-12

Family

ID=7682548

Family Applications (1)

Application Number Title Priority Date Filing Date
EP02100327A Ceased EP1253769A3 (en) 2001-04-24 2002-04-02 Communication system and method for monitoring of a group call number of the communication system

Country Status (3)

Country Link
US (1) US6920215B2 (en)
EP (1) EP1253769A3 (en)
DE (1) DE10120072A1 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10241180A1 (en) 2002-09-05 2004-03-18 Siemens Ag MULAP control procedure for private communications exchanges assigns MULAP calling number to each line and selects master using CTI application
DE102005030133B4 (en) * 2005-06-28 2016-12-15 Unify Gmbh & Co. Kg Method and communication device for signaling switching states between a team module and a communication module
JP2007088894A (en) * 2005-09-22 2007-04-05 Toshiba Corp Telephone system
US8060071B2 (en) * 2006-08-09 2011-11-15 Avaya Inc. Enterprise mobility user
CN105072294B (en) * 2015-07-02 2018-05-04 北京奇虎科技有限公司 A kind of talking state treating method and apparatus
CN109428964A (en) * 2017-06-28 2019-03-05 北京搜狗科技发展有限公司 A kind of communication processing method and device

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE19752403A1 (en) * 1997-11-26 1999-05-27 Siemens Ag Communication system for combined terminals

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4953204A (en) * 1989-10-17 1990-08-28 At&T Bell Laboratories Multilocation queuing for telephone calls
US6094479A (en) * 1997-05-06 2000-07-25 Telefonaktiebolaget Lm Ericsson Computer telephony integration gateway
JP4087941B2 (en) * 1998-03-09 2008-05-21 富士通株式会社 Integrated computer and telephone system
DE19836064A1 (en) * 1998-08-10 2000-02-17 Bosch Gmbh Robert Procedure for displaying data about target participants
DE19857901A1 (en) 1998-12-15 2000-06-29 Deutsche Telekom Mobil Procedure for retrieving information from the Internet and emails via fax
US6424709B1 (en) * 1999-03-22 2002-07-23 Rockwell Electronic Commerce Corp. Skill-based call routing
DE19955760A1 (en) * 1999-11-19 2001-05-31 Siemens Ag Subscriber service provision method for telecommunications peripheral
DE10025438A1 (en) * 1999-11-19 2001-06-07 Siemens Ag Method and communication arrangement for realizing additional functions for each subscriber line having configured subscriber performance features
DE10025437A1 (en) * 1999-11-19 2001-05-31 Siemens Ag Subscriber service updating method for telecommunications peripherals
DE10010462A1 (en) * 2000-03-03 2001-09-27 Siemens Ag Condition interrogation method for subscriber group terminal or communications peripheral
US6748072B1 (en) * 2000-03-17 2004-06-08 Genesys Telecommunications Laboratories, Inc. Personal communication center performance display and status alert system
US6647109B1 (en) * 2000-07-21 2003-11-11 Conexant Systems, Inc. Network telephony

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE19752403A1 (en) * 1997-11-26 1999-05-27 Siemens Ag Communication system for combined terminals

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"IP Telephony with TAPI 3.0", April 1999, XP002251761 *
"Standard ECMA-217; Services for Computer Supported Telecommunications Applications (CSTA) Phase II; pages 1-160", December 1994, STANDARD ECMA-217, XX, XX, PAGE(S) A-C,I, XP002266927 *

Also Published As

Publication number Publication date
US20020159581A1 (en) 2002-10-31
EP1253769A2 (en) 2002-10-30
US6920215B2 (en) 2005-07-19
DE10120072A1 (en) 2002-11-07

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