EP0853859A1 - Voice band call routing - Google Patents
Voice band call routingInfo
- Publication number
- EP0853859A1 EP0853859A1 EP97934623A EP97934623A EP0853859A1 EP 0853859 A1 EP0853859 A1 EP 0853859A1 EP 97934623 A EP97934623 A EP 97934623A EP 97934623 A EP97934623 A EP 97934623A EP 0853859 A1 EP0853859 A1 EP 0853859A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- call
- network
- telecommunications network
- band
- voice
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
- H04Q3/005—Personal communication services, e.g. provisions for portability of subscriber numbers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1307—Call setup
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13091—CLI, identification of calling line
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13097—Numbering, addressing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13098—Mobile subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13141—Hunting for free outlet, circuit or channel
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13179—Fax, still picture
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13345—Intelligent networks, SCP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13377—Recorded announcement
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
Definitions
- non-voice e.g. fax
- a suitable terminal e.g. a fax machine in the office
- the present invention may be implemented where a call is directed to a number other than a Personal Number, for example a number on a company network where the call may be subsequently routed within the network or to a point outside that network.
- the call may be directed to another user, to a fax machine, a voice mail-box, a modem connected to a personal computer depending on the in-band identification signal received. It is only required that the terminating unit be a user voice-band terminating unit identified as a UVTU herein, of which examples are given above.
- CNG Calling Tone
- a telecommunications network comprising routing means whereby a call to an identified user is routed to a User Voice-band
- UVTU Terminating Unit
- UVTU User Voice-band Terminating Unit
- Figure 1 is a schematic illustration of the architecture of a telecommunications system according to the present invention.
- Figure 2 is a flow diagram illustrating the present invention.
- a personal number service makes use of Intelligent Network facilities, and by using a device known as an "Intelligent Peripheral" a method is provided whereby monitoring equipment is connected to the line to test for the CNG tone. If the tone is detected this will be used to determine the terminal identity to which the call shall be connected.
- FIG. 1 shows in schematic form the physical architecture associated with Intelligent
- Telephone 1 originates a call to a Personal Number customer 2, whose profile is stored in a database at a Service Data Point 3.
- a Personal Number customer 2 whose profile is stored in a database at a Service Data Point 3.
- Personal Number causes a program associated with the profile to "trigger" and to send, via the signalling network 5, a message to the Service Control Point 6.
- a message to the Service Control Point 6.
- CLI calling line identity
- the calling identity could be screened to determine if the call is to be completed via the network 10 direct to the Personal Number Customer 2, at the latest
- tone is detected. If the tone is not detected then normal call screening would be effected; otherwise, detection of tone would cause the necessary routing information to be sent to the Service Switching Point 4, and for the call to be extended to the required fax terminal
- FIG. 2 is a sequence chart showing the principal logic described above.
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Exchange Systems With Centralized Control (AREA)
- Facsimiles In General (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Mobile Radio Communication Systems (AREA)
Abstract
A telecommunications network has routing means whereby a call to an identified user is routed to a User Voice-band Terminating Unit (UVTU) on the network or a further network in response to an in-band identification signal carried with the call.
Description
VOICE BAND CALL ROUΗNG
With the development of Personal Number services the object is for the user to be
registered as having a personal number which is used wherever the user may be "for life".
At present this is satisfactory for responding to telephone calls, but there is often a need for another number to be taken out in order to cater for such services as fax.
It would be preferable for the single personal number to suffice for both voice and fax calls, since this makes the situation easier for the caller. In present networks it is possible to use terminals which are designed to recognise fax tones and automatically switch to a fax receiver if required. However, this requires answering the call before discrimination
can take place, and therefore requires to be associated with a voice-answering machine as a fall-back if the call is not fax, and the human recipient is not present.
As personal numbering schemes develop, individual customer's needs will be highly
flexible, and will include the following:
selected calls to be offered direct to the customer other calls to be connected to a voice mail-box
non-voice (e.g. fax) to be connected to a suitable terminal (e.g. a fax machine in the office)
For this and other reasons there is a need for screening the number from which an
incoming call arises.
It is of course possible that the Personal Number service may direct a call to different
networks on different occasions and that the voice mail-box or fax machine may be on
a different network from that where the intended recipient is located at that time.
The description has referred to use with a Personal Number Service. The present invention may be implemented where a call is directed to a number other than a Personal Number, for example a number on a company network where the call may be subsequently routed within the network or to a point outside that network.
The call may be directed to another user, to a fax machine, a voice mail-box, a modem connected to a personal computer depending on the in-band identification signal received. It is only required that the terminating unit be a user voice-band terminating unit identified as a UVTU herein, of which examples are given above.
There is nothing within the calling number or within the call request message to the
network which can identify fax calls - they can only be identified by the Calling Tone (CNG) signal which is sent in the speech channel as soon as the originating fax machine has dialled out the required number. At present CNG tone is bursts of 500mS of 1100Hz
separated by gaps of 3 seconds.
According to the present invention there is a telecommunications network comprising routing means whereby a call to an identified user is routed to a User Voice-band
Terminating Unit (UVTU) on the network or a further network in response to an in-band
identification signal carried with the call.
There is further provided in a telecommunications network a method whereby a call to
an identified user is routed to a User Voice-band Terminating Unit (UVTU), routing being carried out in the network in response to an in-band identification signal carried with the call.
The present invention will now be described by way of example, with reference to the accompanying drawings, in which:
Figure 1 is a schematic illustration of the architecture of a telecommunications system according to the present invention; and
Figure 2 is a flow diagram illustrating the present invention.
A personal number service makes use of Intelligent Network facilities, and by using a device known as an "Intelligent Peripheral" a method is provided whereby monitoring equipment is connected to the line to test for the CNG tone. If the tone is detected this will be used to determine the terminal identity to which the call shall be connected.
Figure 1 shows in schematic form the physical architecture associated with Intelligent
Networks. The principles of operation are then as follows :-
Telephone 1 originates a call to a Personal Number customer 2, whose profile is stored
in a database at a Service Data Point 3. When the call is received within the telephone
network at a Service Switching Point 4, recognition that the requested number is a
Personal Number causes a program associated with the profile to "trigger" and to send, via the signalling network 5, a message to the Service Control Point 6. Such a message
would normally include the calling line identity (CLI).
For normal calls the calling identity could be screened to determine if the call is to be completed via the network 10 direct to the Personal Number Customer 2, at the latest
known location, or if it is a call to be forwarded to a voice mail-box 7. All of this method is known.
If, however, the personal profile stored at the Service Data Point 3 shows that the
customer wishes to receive facsimile calls at one or more alternative locations (e.g. at the customer's office), then it is necessary to identify if the CNG tone is present on the line. This is achieved by the system attaching an Intelligent Peripheral 8 such that it can monitor the caller's line and signal to the Service Control Point 6 whether or not a CNG
tone is detected. If the tone is not detected then normal call screening would be effected; otherwise, detection of tone would cause the necessary routing information to be sent to the Service Switching Point 4, and for the call to be extended to the required fax terminal
9.
Because of the periods of silence between the CNG tone bursts, it will be necessary to
monitor the line for up to 3.5 seconds in order to establish that a normal voice call is
required. Such a period would seem a long time to a voice caller in a modern network,
so it could be arranged to connect a suitable announcement from the Intelligent Peripheral 8 to the calling circuit inviting a possible voice caller to hold for the connection.
Meanwhile, the call screening process for possible voice termination could take place in
parallel to minimise any further network delays.
Figure 2 is a sequence chart showing the principal logic described above.
Claims
1. A telecommunications network comprising routing means whereby a call to an
identified user is routed to a User Voice-band Terminating Unit (UVTU) on the network or a further network in response to an in-band identification signal carried with the call.
2. A telecommunications network as claimed in Claim 1 , wherein the user has a personal number.
3. A telecommunications network as claimed in Claim 1 or 2, wherein the UVTU is a modem.
4. A telecommunications network as claimed in Claim 3, where the modem is
arranged for receiving a facsimile call and the in-band identification signal is a
Network Calling Tone (CNG) signal.
5. In a telecommunications network a method whereby a call to an identified user
is routed to a User Voice-band Terminating Unit (UVTU), routing being carried out in the network in response to an in-band identification signal carried with the
call.
6. In a telecommunications network, a method as claimed in Claim 5, wherein the identified user has a personal number.
7. In a telecommunications network a method as claimed in Claim 5 or 6, wherein the UVTU is a modem.
8. In a telecommunications network, a method as claimed in Claim 7, wherein the modem is arranged for receiving a facsimile call and the in-band identification signal is a Network Calling Tone (CNG) signal.
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GBGB9616381.1A GB9616381D0 (en) | 1996-08-03 | 1996-08-03 | Voice band call routing |
GB9616381 | 1996-08-03 | ||
PCT/GB1997/002075 WO1998006223A1 (en) | 1996-08-03 | 1997-07-31 | Voice band call routing |
Publications (1)
Publication Number | Publication Date |
---|---|
EP0853859A1 true EP0853859A1 (en) | 1998-07-22 |
Family
ID=10798009
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP97934623A Withdrawn EP0853859A1 (en) | 1996-08-03 | 1997-07-31 | Voice band call routing |
Country Status (5)
Country | Link |
---|---|
EP (1) | EP0853859A1 (en) |
AU (1) | AU3776897A (en) |
GB (1) | GB9616381D0 (en) |
NO (1) | NO981474L (en) |
WO (1) | WO1998006223A1 (en) |
Family Cites Families (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5519768A (en) * | 1994-12-01 | 1996-05-21 | Bellsouth Corporation | Facsimile detection system and method |
-
1996
- 1996-08-03 GB GBGB9616381.1A patent/GB9616381D0/en active Pending
-
1997
- 1997-07-31 EP EP97934623A patent/EP0853859A1/en not_active Withdrawn
- 1997-07-31 AU AU37768/97A patent/AU3776897A/en not_active Abandoned
- 1997-07-31 WO PCT/GB1997/002075 patent/WO1998006223A1/en not_active Application Discontinuation
-
1998
- 1998-04-01 NO NO981474A patent/NO981474L/en not_active Application Discontinuation
Non-Patent Citations (1)
Title |
---|
See references of WO9806223A1 * |
Also Published As
Publication number | Publication date |
---|---|
WO1998006223A1 (en) | 1998-02-12 |
NO981474L (en) | 1998-06-03 |
AU3776897A (en) | 1998-02-25 |
NO981474D0 (en) | 1998-04-01 |
GB9616381D0 (en) | 1996-09-11 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
EP0493427B1 (en) | Call completion system | |
US6031899A (en) | Method and apparatus for identifying type of call | |
US6169796B1 (en) | Call rerouter method and apparatus | |
US7933396B2 (en) | Remote control of CPE-based service logic | |
US5491744A (en) | Selective call waiting | |
EP0522725A2 (en) | Voice messaging system with voice activated prompt interrupt | |
USRE34380E (en) | Method and apparatus for applying messages in a telecommunications network | |
US5712897A (en) | Fault detection in broadband cable systems | |
US6101249A (en) | Automatic call screening telecommunication device | |
US6631188B1 (en) | Dynamic call waiting based on caller ID | |
CA2246260A1 (en) | Digital button telephone system and extension terminal for the same | |
WO1998006223A1 (en) | Voice band call routing | |
GB2316267A (en) | Voice band call routing | |
GB2327172A (en) | Voice mail service with automatic message delivery | |
KR20010106506A (en) | Enhanced Call Waiting | |
KR100483992B1 (en) | the method for call control using voice processing board in system of call center | |
KR100270681B1 (en) | Method for sending central call in private exchange having a voice-mail apparatus | |
KR100297288B1 (en) | Method for controlling | |
JPS631137A (en) | System for reporting incoming of evilminded call | |
JP2002009951A (en) | Method and device for preventing nuisance call by using telephone exchange | |
GB2348079A (en) | Phone access device | |
JPS59200563A (en) | Absence pretense telephone set | |
KR20000037833A (en) | Method for notifying capability of phone call | |
KR19980034173A (en) | Automatic distribution of call and fax calls from key phone system | |
EP1097559A1 (en) | Server-based call center platform that supports non-dedicated agent positions |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
|
17P | Request for examination filed |
Effective date: 19980424 |
|
AK | Designated contracting states |
Kind code of ref document: A1 Designated state(s): DE ES IT SE |
|
RAP1 | Party data changed (applicant data changed or rights of an application transferred) |
Owner name: MARCONI COMMUNICATIONS LIMITED |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN |
|
18D | Application deemed to be withdrawn |
Effective date: 20010201 |