DE69528758D1 - Verfahren und apparat zum überwachen von benutzersessions - Google Patents

Verfahren und apparat zum überwachen von benutzersessions

Info

Publication number
DE69528758D1
DE69528758D1 DE69528758T DE69528758T DE69528758D1 DE 69528758 D1 DE69528758 D1 DE 69528758D1 DE 69528758 T DE69528758 T DE 69528758T DE 69528758 T DE69528758 T DE 69528758T DE 69528758 D1 DE69528758 D1 DE 69528758D1
Authority
DE
Germany
Prior art keywords
session
parties
monitoring user
user sessions
facility
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69528758T
Other languages
English (en)
Other versions
DE69528758T2 (de
Inventor
H Gilbert
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Bull HN Information Systems Inc
Original Assignee
Bull HN Information Systems Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bull HN Information Systems Inc filed Critical Bull HN Information Systems Inc
Application granted granted Critical
Publication of DE69528758D1 publication Critical patent/DE69528758D1/de
Publication of DE69528758T2 publication Critical patent/DE69528758T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G06F11/3414—Workload generation, e.g. scripts, playback
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99941—Database schema or data structure
    • Y10S707/99944—Object-oriented database structure
    • Y10S707/99945—Object-oriented database structure processing
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99941—Database schema or data structure
    • Y10S707/99948—Application of database or data structure, e.g. distributed, multimedia, or image

Landscapes

  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer And Data Communications (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
DE69528758T 1994-03-15 1995-02-03 Verfahren und apparat zum überwachen von benutzersessions Expired - Lifetime DE69528758T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/213,324 US5577254A (en) 1993-06-29 1994-03-15 Method and apparatus for capturing the presentation of an interactive user session, monitoring, replaying and joining sessions
PCT/US1995/001422 WO1995025314A1 (en) 1994-03-15 1995-02-03 Method and apparatus for monitoring user sessions

Publications (2)

Publication Number Publication Date
DE69528758D1 true DE69528758D1 (de) 2002-12-12
DE69528758T2 DE69528758T2 (de) 2003-09-18

Family

ID=22794655

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69528758T Expired - Lifetime DE69528758T2 (de) 1994-03-15 1995-02-03 Verfahren und apparat zum überwachen von benutzersessions

Country Status (4)

Country Link
US (1) US5577254A (de)
EP (1) EP0750770B1 (de)
DE (1) DE69528758T2 (de)
WO (1) WO1995025314A1 (de)

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US6807534B1 (en) * 1995-10-13 2004-10-19 Trustees Of Dartmouth College System and method for managing copyrighted electronic media
US6658466B1 (en) * 1996-10-16 2003-12-02 Ncr Corporation Method and apparatus for integrating remote human interactive assistance function into software systems
US5905988A (en) * 1996-11-13 1999-05-18 Imaginon Method and apparatus for database transformation and adaptive playback
US5940376A (en) * 1997-01-29 1999-08-17 Cabletron Systems, Inc. Method and apparatus to establish a tap-point in a switched network using self-configuring switches having distributed configuration capabilities
US6199104B1 (en) 1997-04-28 2001-03-06 Sabre Inc. Server-based host monitor
US6286029B1 (en) 1997-04-28 2001-09-04 Sabre Inc. Kiosk controller that retrieves content from servers and then pushes the retrieved content to a kiosk in the order specified in a run list
US6356934B1 (en) 1997-04-28 2002-03-12 Sabre Inc. Intermediate server having control program for storing content accessed during browsing sessions and playback program for asynchronously replaying browsing sessions
US6195679B1 (en) * 1998-01-06 2001-02-27 Netscape Communications Corporation Browsing session recording playback and editing system for generating user defined paths and allowing users to mark the priority of items in the paths
US6587969B1 (en) * 1998-06-22 2003-07-01 Mercury Interactive Corporation Software system and methods for testing the functionality of a transactional server
US6286030B1 (en) 1998-07-10 2001-09-04 Sap Aktiengesellschaft Systems and methods for recording and visually recreating sessions in a client-server environment
US6978304B2 (en) * 2000-05-26 2005-12-20 Pearl Software, Inc. Method of remotely monitoring an internet session
US7287071B2 (en) 2000-09-28 2007-10-23 Vignette Corporation Transaction management system
AU2002235147A1 (en) * 2000-11-30 2002-06-11 Webtone Technologies, Inc. Web session collaboration
US7359949B2 (en) * 2000-12-29 2008-04-15 Intel Corporation Remotely controlling a UNIX-based system
US7958237B2 (en) * 2001-01-23 2011-06-07 Pearl Software, Inc. Method for managing computer network access
US6938167B2 (en) * 2002-12-18 2005-08-30 America Online, Inc. Using trusted communication channel to combat user name/password theft
US7290278B2 (en) 2003-10-02 2007-10-30 Aol Llc, A Delaware Limited Liability Company Identity based service system
US7996549B2 (en) * 2005-01-14 2011-08-09 Citrix Systems, Inc. Methods and systems for recording and real-time playback of presentation layer protocol data
US8145777B2 (en) 2005-01-14 2012-03-27 Citrix Systems, Inc. Method and system for real-time seeking during playback of remote presentation protocols
US8296441B2 (en) 2005-01-14 2012-10-23 Citrix Systems, Inc. Methods and systems for joining a real-time session of presentation layer protocol data
US8230096B2 (en) 2005-01-14 2012-07-24 Citrix Systems, Inc. Methods and systems for generating playback instructions for playback of a recorded computer session
US8340130B2 (en) * 2005-01-14 2012-12-25 Citrix Systems, Inc. Methods and systems for generating playback instructions for rendering of a recorded computer session
US8935316B2 (en) 2005-01-14 2015-01-13 Citrix Systems, Inc. Methods and systems for in-session playback on a local machine of remotely-stored and real time presentation layer protocol data
US8200828B2 (en) 2005-01-14 2012-06-12 Citrix Systems, Inc. Systems and methods for single stack shadowing
US20060159432A1 (en) 2005-01-14 2006-07-20 Citrix Systems, Inc. System and methods for automatic time-warped playback in rendering a recorded computer session
US7831728B2 (en) 2005-01-14 2010-11-09 Citrix Systems, Inc. Methods and systems for real-time seeking during real-time playback of a presentation layer protocol data stream
US8094790B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
US20060265089A1 (en) * 2005-05-18 2006-11-23 Kelly Conway Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom
US8094803B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
US7995717B2 (en) 2005-05-18 2011-08-09 Mattersight Corporation Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
US8191008B2 (en) 2005-10-03 2012-05-29 Citrix Systems, Inc. Simulating multi-monitor functionality in a single monitor environment
US20070088735A1 (en) * 2005-10-17 2007-04-19 International Business Machines Corporation Optimization-based visual context management
US8583772B2 (en) 2008-08-14 2013-11-12 International Business Machines Corporation Dynamically configurable session agent
US8127000B2 (en) * 2006-06-30 2012-02-28 Tealeaf Technology, Inc. Method and apparatus for monitoring and synchronizing user interface events with network data
US8949406B2 (en) 2008-08-14 2015-02-03 International Business Machines Corporation Method and system for communication between a client system and a server system
US8868533B2 (en) 2006-06-30 2014-10-21 International Business Machines Corporation Method and apparatus for intelligent capture of document object model events
CA2663724A1 (en) * 2006-09-22 2008-04-03 Porous Media Corporation Helically wound hollow fiber membrane module with modified ends
US8718262B2 (en) 2007-03-30 2014-05-06 Mattersight Corporation Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
US7869586B2 (en) 2007-03-30 2011-01-11 Eloyalty Corporation Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
US8023639B2 (en) 2007-03-30 2011-09-20 Mattersight Corporation Method and system determining the complexity of a telephonic communication received by a contact center
US8042055B2 (en) 2007-08-31 2011-10-18 Tealeaf Technology, Inc. Replaying captured network interactions
US10419611B2 (en) 2007-09-28 2019-09-17 Mattersight Corporation System and methods for determining trends in electronic communications
US9934320B2 (en) 2009-03-31 2018-04-03 International Business Machines Corporation Method and apparatus for using proxy objects on webpage overlays to provide alternative webpage actions
US8930818B2 (en) 2009-03-31 2015-01-06 International Business Machines Corporation Visualization of website analytics
US8533532B2 (en) 2010-06-23 2013-09-10 International Business Machines Corporation System identifying and inferring web session events
WO2012115981A1 (en) 2011-02-22 2012-08-30 Tealeaf Technology, Inc. On-page manipulation and real-time replacement of content
US8615159B2 (en) 2011-09-20 2013-12-24 Citrix Systems, Inc. Methods and systems for cataloging text in a recorded session
US9635094B2 (en) 2012-10-15 2017-04-25 International Business Machines Corporation Capturing and replaying application sessions using resource files
US9536108B2 (en) 2012-10-23 2017-01-03 International Business Machines Corporation Method and apparatus for generating privacy profiles
US9535720B2 (en) 2012-11-13 2017-01-03 International Business Machines Corporation System for capturing and replaying screen gestures
US10474735B2 (en) 2012-11-19 2019-11-12 Acoustic, L.P. Dynamic zooming of content with overlays
US9191510B2 (en) 2013-03-14 2015-11-17 Mattersight Corporation Methods and system for analyzing multichannel electronic communication data
CN109697192B (zh) * 2017-10-24 2020-12-15 龙芯中科技术有限公司 伪终端日志文件的保存方法及装置

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US5107443A (en) * 1988-09-07 1992-04-21 Xerox Corporation Private regions within a shared workspace
JP2810923B2 (ja) * 1989-06-19 1998-10-15 ディジタル イクイプメント コーポレーション デジタル処理システムにおけるアプリケーション統合装置
US5241625A (en) * 1990-11-27 1993-08-31 Farallon Computing, Inc. Screen image sharing among heterogeneous computers

Also Published As

Publication number Publication date
US5577254A (en) 1996-11-19
DE69528758T2 (de) 2003-09-18
EP0750770B1 (de) 2002-11-06
WO1995025314A1 (en) 1995-09-21
EP0750770A4 (de) 1997-06-11
EP0750770A1 (de) 1997-01-02

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Legal Events

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