DE69526888D1 - Kommunikationssystem mit Warteschlangen und zugehörige Vermittlungsstation - Google Patents
Kommunikationssystem mit Warteschlangen und zugehörige VermittlungsstationInfo
- Publication number
- DE69526888D1 DE69526888D1 DE69526888T DE69526888T DE69526888D1 DE 69526888 D1 DE69526888 D1 DE 69526888D1 DE 69526888 T DE69526888 T DE 69526888T DE 69526888 T DE69526888 T DE 69526888T DE 69526888 D1 DE69526888 D1 DE 69526888D1
- Authority
- DE
- Germany
- Prior art keywords
- network
- communication system
- coupled
- queues
- stations
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5237—Interconnection arrangements between ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
- H04Q3/66—Traffic distributors
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Exchange Systems With Centralized Control (AREA)
- Mobile Radio Communication Systems (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
NL9401245A NL9401245A (nl) | 1994-07-29 | 1994-07-29 | Communicatiestelsel met wachtrijen. |
Publications (1)
Publication Number | Publication Date |
---|---|
DE69526888D1 true DE69526888D1 (de) | 2002-07-11 |
Family
ID=19864483
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69526888T Expired - Lifetime DE69526888D1 (de) | 1994-07-29 | 1995-07-19 | Kommunikationssystem mit Warteschlangen und zugehörige Vermittlungsstation |
Country Status (5)
Country | Link |
---|---|
US (1) | US5636268A (de) |
EP (1) | EP0696148B1 (de) |
AT (1) | ATE218784T1 (de) |
DE (1) | DE69526888D1 (de) |
NL (1) | NL9401245A (de) |
Families Citing this family (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5867788A (en) * | 1996-06-03 | 1999-02-02 | Ericsson Inc. | Coverting a routing address within a telecommunications network |
US7110525B1 (en) | 2001-06-25 | 2006-09-19 | Toby Heller | Agent training sensitive call routing system |
US7372952B1 (en) | 2002-03-07 | 2008-05-13 | Wai Wu | Telephony control system with intelligent call routing |
US9818136B1 (en) | 2003-02-05 | 2017-11-14 | Steven M. Hoffberg | System and method for determining contingent relevance |
US7676034B1 (en) | 2003-03-07 | 2010-03-09 | Wai Wu | Method and system for matching entities in an auction |
US8874477B2 (en) | 2005-10-04 | 2014-10-28 | Steven Mark Hoffberg | Multifactorial optimization system and method |
US8300798B1 (en) | 2006-04-03 | 2012-10-30 | Wai Wu | Intelligent communication routing system and method |
SG11201703521UA (en) | 2014-11-03 | 2017-05-30 | Genentech Inc | Methods and biomarkers for predicting efficacy and evaluation of an ox40 agonist treatment |
Family Cites Families (15)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4400587A (en) * | 1981-08-25 | 1983-08-23 | Rockwell International Corporation | Overflow and diversion to a foreign switch |
GB8531138D0 (en) * | 1985-12-18 | 1986-01-29 | British Telecomm | Telecommunications network |
US4885780A (en) * | 1988-07-15 | 1989-12-05 | Bell Communications Research, Inc. | Method for call routing in a network |
GB8922529D0 (en) * | 1989-10-06 | 1989-11-22 | Plessey Telecomm | Call distribution system |
US4953204A (en) * | 1989-10-17 | 1990-08-28 | At&T Bell Laboratories | Multilocation queuing for telephone calls |
WO1992001350A1 (en) * | 1990-07-03 | 1992-01-23 | Teller David M | Method of establishing a cost-efficient communications path between internationally-remote parties |
AU9063891A (en) * | 1990-11-20 | 1992-06-11 | Unifi Communications Corporation | Telephone call handling system |
US5309505A (en) * | 1991-05-20 | 1994-05-03 | Inventions, Inc. | Automated voice system for improving agent efficiency and improving service to parties on hold |
US5291552A (en) * | 1991-07-30 | 1994-03-01 | At&T Bell Laboratories | Distribution of calls among automatic call distributors of a single large customer |
US5299259A (en) * | 1991-09-27 | 1994-03-29 | At&T Bell Laboratories | Distributing calls over serving centers of a large customer |
US5291551A (en) * | 1991-10-23 | 1994-03-01 | At&T Bell Laboratories | Home agent telecommunication technique |
US5311585A (en) * | 1992-04-14 | 1994-05-10 | At&T Bell Laboratories | Carrier proportioned routing |
US5309513A (en) * | 1992-07-02 | 1994-05-03 | Rockwell International Corporation | Telephone system with ubiquitous agents |
US5406620A (en) * | 1993-12-14 | 1995-04-11 | At&T Bell Laboratories | Method of allocating international transit traffic among a plurality of carriers in a terminating country |
US5459780A (en) * | 1994-01-31 | 1995-10-17 | At&T Ipm Corp. | Work at home agent ACD call distribution |
-
1994
- 1994-07-29 NL NL9401245A patent/NL9401245A/nl not_active Application Discontinuation
-
1995
- 1995-07-19 AT AT95201996T patent/ATE218784T1/de active
- 1995-07-19 DE DE69526888T patent/DE69526888D1/de not_active Expired - Lifetime
- 1995-07-19 EP EP95201996A patent/EP0696148B1/de not_active Expired - Lifetime
- 1995-07-20 US US08/504,529 patent/US5636268A/en not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
EP0696148A1 (de) | 1996-02-07 |
US5636268A (en) | 1997-06-03 |
NL9401245A (nl) | 1996-03-01 |
EP0696148B1 (de) | 2002-06-05 |
ATE218784T1 (de) | 2002-06-15 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
8332 | No legal effect for de |