DE602005014987D1 - Synchronisierung des Kundenzustands über mehrere Verarbeitungssysteme eines Telekommunikationsdienstanbieters - Google Patents

Synchronisierung des Kundenzustands über mehrere Verarbeitungssysteme eines Telekommunikationsdienstanbieters

Info

Publication number
DE602005014987D1
DE602005014987D1 DE602005014987T DE602005014987T DE602005014987D1 DE 602005014987 D1 DE602005014987 D1 DE 602005014987D1 DE 602005014987 T DE602005014987 T DE 602005014987T DE 602005014987 T DE602005014987 T DE 602005014987T DE 602005014987 D1 DE602005014987 D1 DE 602005014987D1
Authority
DE
Germany
Prior art keywords
customer care
synchronization
customer
service provider
processing systems
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
DE602005014987T
Other languages
English (en)
Inventor
Marina Papili
Chiara Cundari
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Accenture Global Services GmbH
Original Assignee
Accenture Global Services GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Accenture Global Services GmbH filed Critical Accenture Global Services GmbH
Publication of DE602005014987D1 publication Critical patent/DE602005014987D1/de
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/43—Billing software details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/44—Augmented, consolidated or itemized billing statement or bill presentation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/51—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP for resellers, retailers or service providers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/58—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP based on statistics of usage or network monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0104—Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0188—Network monitoring; statistics on usage on called/calling number
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/54—Resellers-retail or service providers billing, e.g. agreements with telephone service operator, activation, charging/recharging of accounts
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313—Metering, billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1336—Synchronisation

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Physics & Mathematics (AREA)
  • Probability & Statistics with Applications (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Meter Arrangements (AREA)
  • Exchange Systems With Centralized Control (AREA)
DE602005014987T 2005-10-14 2005-10-14 Synchronisierung des Kundenzustands über mehrere Verarbeitungssysteme eines Telekommunikationsdienstanbieters Active DE602005014987D1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP05425723A EP1775928B1 (de) 2005-10-14 2005-10-14 Synchronisierung des Kundenzustands über mehrere Verarbeitungssysteme eines Telekommunikationsdienstanbieters

Publications (1)

Publication Number Publication Date
DE602005014987D1 true DE602005014987D1 (de) 2009-07-30

Family

ID=35947084

Family Applications (1)

Application Number Title Priority Date Filing Date
DE602005014987T Active DE602005014987D1 (de) 2005-10-14 2005-10-14 Synchronisierung des Kundenzustands über mehrere Verarbeitungssysteme eines Telekommunikationsdienstanbieters

Country Status (3)

Country Link
EP (1) EP1775928B1 (de)
AT (1) ATE434340T1 (de)
DE (1) DE602005014987D1 (de)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2187613A1 (de) * 2008-11-14 2010-05-19 Alcatel Lucent Erzeugung einer intelligenten Rechnung laut Teilnehmerverhaltensprofilanalyse basierend auf einem Rechnungssystem

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002077390A (ja) * 2000-08-31 2002-03-15 Fujitsu Ltd 携帯電話管理方法、装置及び携帯電話装置
DE10341872A1 (de) * 2003-09-05 2005-05-04 Local Web Ag Verfahren und System für den Zugang zu drahtlose Übertragungsstrecken aufweisenden Daten- und/oder Kommunikationsnetzen

Also Published As

Publication number Publication date
EP1775928A1 (de) 2007-04-18
EP1775928B1 (de) 2009-06-17
ATE434340T1 (de) 2009-07-15

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition