DE60118327D1 - Verfahren und Gerät zum Bereitstellen eines Fernhilfsdienstes - Google Patents

Verfahren und Gerät zum Bereitstellen eines Fernhilfsdienstes

Info

Publication number
DE60118327D1
DE60118327D1 DE60118327T DE60118327T DE60118327D1 DE 60118327 D1 DE60118327 D1 DE 60118327D1 DE 60118327 T DE60118327 T DE 60118327T DE 60118327 T DE60118327 T DE 60118327T DE 60118327 D1 DE60118327 D1 DE 60118327D1
Authority
DE
Germany
Prior art keywords
providing
information
remote assistance
assistance service
interested party
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE60118327T
Other languages
English (en)
Other versions
DE60118327T2 (de
Inventor
Eric Owhadi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Hewlett Packard Development Co LP
Original Assignee
Hewlett Packard Co
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hewlett Packard Co filed Critical Hewlett Packard Co
Application granted granted Critical
Publication of DE60118327D1 publication Critical patent/DE60118327D1/de
Publication of DE60118327T2 publication Critical patent/DE60118327T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/52—Network services specially adapted for the location of the user terminal

Landscapes

  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Computer Hardware Design (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Game Theory and Decision Science (AREA)
  • General Business, Economics & Management (AREA)
  • Computing Systems (AREA)
  • Computer Security & Cryptography (AREA)
  • Quality & Reliability (AREA)
  • Information Transfer Between Computers (AREA)
  • Spinning Or Twisting Of Yarns (AREA)
DE60118327T 2001-06-08 2001-06-08 Verfahren und Gerät zum Bereitstellen eines Fernhilfsdienstes Expired - Lifetime DE60118327T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP01410070A EP1265144B1 (de) 2001-06-08 2001-06-08 Verfahren und Gerät zum Bereitstellen eines Fernhilfsdienstes

Publications (2)

Publication Number Publication Date
DE60118327D1 true DE60118327D1 (de) 2006-05-18
DE60118327T2 DE60118327T2 (de) 2006-09-14

Family

ID=8183094

Family Applications (1)

Application Number Title Priority Date Filing Date
DE60118327T Expired - Lifetime DE60118327T2 (de) 2001-06-08 2001-06-08 Verfahren und Gerät zum Bereitstellen eines Fernhilfsdienstes

Country Status (4)

Country Link
US (1) US20030037293A1 (de)
EP (1) EP1265144B1 (de)
AT (1) ATE322041T1 (de)
DE (1) DE60118327T2 (de)

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1394679B1 (de) * 2002-08-30 2013-05-29 Hewlett-Packard Development Company, L.P. Verbesserungen an systemen zur technischen Unterstüzung
EP1484682B1 (de) * 2003-06-02 2012-12-05 Hewlett-Packard Development Company, L.P. Verfahren und System zur Unterstützung eines elektronischen Geräts
EP1484683A1 (de) * 2003-06-02 2004-12-08 Hewlett-Packard Development Company, L.P. Verfahren und System zur Unterstützung eines elektronischen Geräts
US20050172170A1 (en) * 2004-01-16 2005-08-04 Xerox Corporation Application of live machine data to customer support fault isolation processes
EP1607866A1 (de) 2004-06-15 2005-12-21 Hewlett-Packard Development Company, L.P. Fernhilfedienst-System und -Verfahren für Rechner mit Aktualisierung von Problemlösungsfunktionen
US7627789B2 (en) * 2006-12-18 2009-12-01 Lsi Logic Corporation Polymorphic management of embedded devices using web interfaces
JP5444639B2 (ja) * 2007-11-20 2014-03-19 パナソニック株式会社 サーバ装置と分散サーバシステム
CA2644885C (en) 2008-11-25 2017-01-03 Electrolux Home Products, Inc. Enterprise wide system and methods for configuring, diagnosing, and updating appliances
DE102009060469A1 (de) * 2009-12-22 2011-06-30 eQ-3 AG, 26789 Verfahren und Vorrichtung zur Sicherung der Kommunikation zwischen einem Heimautomatisierungsserver und einem zentralen Konfigurationsserver
WO2019018442A1 (en) 2017-07-17 2019-01-24 Online Readiness, Llc SYSTEM AND METHOD OF TECHNICAL SKILLS ONLINE

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US5369667A (en) * 1991-10-16 1994-11-29 Sony Corporation Apparatus and method for automatically adjusting parameters of an automatic equalizer
US5367667A (en) * 1992-09-25 1994-11-22 Compaq Computer Corporation System for performing remote computer system diagnostic tests
US5678002A (en) * 1995-07-18 1997-10-14 Microsoft Corporation System and method for providing automated customer support
US5764910A (en) * 1996-04-02 1998-06-09 National Semiconductor Corporation Method and apparatus for encoding and using network resource locators
US5983369A (en) * 1996-06-17 1999-11-09 Sony Corporation Online simultaneous/altering-audio/video/voice data based service and support for computer systems
US5854828A (en) * 1996-08-20 1998-12-29 Dell U.S.A., L.P. Telephone customer support utility
CA2246130C (en) * 1997-09-04 2003-01-14 Mitel Corporation Web based help desk
US6282175B1 (en) * 1998-04-23 2001-08-28 Hewlett-Packard Company Method for tracking configuration changes in networks of computer systems through historical monitoring of configuration status of devices on the network.
US6145096A (en) * 1998-05-06 2000-11-07 Motive Communications, Inc. Method, system and computer program product for iterative distributed problem solving
US6289378B1 (en) * 1998-10-20 2001-09-11 Triactive Technologies, L.L.C. Web browser remote computer management system
FI982422A0 (fi) * 1998-11-09 1998-11-09 Arctic Diagnostics Oy Porfyriiniyhdisteitä, niiden konjugaatit sekä määritysmenetelmiä pohjautuen näiden konjugaattien käyttöön
US6266774B1 (en) * 1998-12-08 2001-07-24 Mcafee.Com Corporation Method and system for securing, managing or optimizing a personal computer
US6477531B1 (en) * 1998-12-18 2002-11-05 Motive Communications, Inc. Technical support chain automation with guided self-help capability using active content
US6694314B1 (en) * 1998-12-18 2004-02-17 Motive Communications, Inc. Technical support chain automation with guided self-help capability via a system-supplied search string
AU2964100A (en) * 1999-01-14 2000-08-01 Lockstar, Inc. Secure data transfer between a client and a back-end resource
US6321262B1 (en) * 1999-02-04 2001-11-20 Dell Usa, L.P. System and method for identification and streamlined access to online services
US6397245B1 (en) * 1999-06-14 2002-05-28 Hewlett-Packard Company System and method for evaluating the operation of a computer over a computer network
US7000187B2 (en) * 1999-07-01 2006-02-14 Cisco Technology, Inc. Method and apparatus for software technical support and training
US6697969B1 (en) * 1999-09-01 2004-02-24 International Business Machines Corporation Method, system, and program for diagnosing a computer in a network system
US6363359B1 (en) * 1999-12-21 2002-03-26 Intel Corporation Inventory determination for facilitating commercial transactions
JP4365019B2 (ja) * 1999-12-28 2009-11-18 株式会社リコー 顧客支援システム、顧客支援方法、顧客支援センター、顧客情報利用システム及び顧客に配置された機器
US20010027470A1 (en) * 2000-01-11 2001-10-04 Friedemann Ulmer System, method and computer program product for providing a remote support service
US7665082B2 (en) * 2000-06-30 2010-02-16 Microsoft Corporation Methods and systems for adaptation, diagnosis, optimization, and prescription technology for network-based applications
US7536639B2 (en) * 2000-08-16 2009-05-19 Verisign, Inc. Numeric/voice name Internet access architecture and methodology
US20020165952A1 (en) * 2000-10-20 2002-11-07 Sewell James M. Systems and methods for remote management of diagnostic devices and data associated therewith
US6765593B2 (en) * 2001-01-24 2004-07-20 International Business Machines Corporation Method and system for evaluating serviceability of a computer system
US7092987B2 (en) * 2001-02-13 2006-08-15 Educational Testing Service Remote computer capabilities querying and certification
US7139795B2 (en) * 2001-02-17 2006-11-21 Intel Corporation System for sharing a browser session between two clients with one of the clients on server side of a client server communication protocol
US7707264B2 (en) * 2001-06-04 2010-04-27 Hewlett-Packard Development Company, L.P. Method and system for providing technical support documents via the internet
EP1394679B1 (de) * 2002-08-30 2013-05-29 Hewlett-Packard Development Company, L.P. Verbesserungen an systemen zur technischen Unterstüzung
US7165194B2 (en) * 2002-12-09 2007-01-16 International Business Machines Corporation Technical support for software products

Also Published As

Publication number Publication date
DE60118327T2 (de) 2006-09-14
EP1265144B1 (de) 2006-03-29
EP1265144A1 (de) 2002-12-11
ATE322041T1 (de) 2006-04-15
US20030037293A1 (en) 2003-02-20

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Legal Events

Date Code Title Description
8327 Change in the person/name/address of the patent owner

Owner name: HEWLETT-PACKARD DEVELOPMENT CO., L.P., HOUSTON, TE

8364 No opposition during term of opposition