DE19928070A1 - Circuit arrangement for providing desktop functionalities for telecommunication terminals in computer-aided telecommunication - Google Patents

Abstract

The invention relates to a circuit for providing desktop functions to a telecommunication terminal in computer-aided telecommunications. The invention aims at providing flexible desktop functions both to the users of fixed telecommunication terminals such as telephones (1) and the users of Internet telephones (18; 21). According to the invention, this is achieved by a basic circuit consisting of an intelligent telecommunication facility (2) having links to a public telephone network (3) that is connected to an integration element (7). A computer system (8) is connected to the integration element (7) by means of a LAN (5). In order to ensure technical functions, a Web server (15) is connected to the LAN (5). In an advantageous embodiment of the invention, a transition element (19) that is preferably integrated into the intelligent telecommunication facility (2) is additionally connected to the LAN (5). The transition element (19) is particularly intended for links with different networks (gateway).

Description

The invention relates to a circuit arrangement for providing desktop Functionalities for telecommunication terminals in the computer-aided tele communication. Among telecommunications terminals, for example, both Telephones on PABX systems, as well as Internet telephones understood.

From DE 195 08 076 C2 a circuit arrangement for integrating a speech system into computer systems and telephone systems is known, which is connected to the public telephone network. The starting point of this solution is that the IT systems and the voice system are connected via a LAN with the inclusion of a LAN server and via an integration element with an intelligent telecommunications system TKA. The integration element 7 , which consists of a computer system 9 , a software layer 10 and an SDLC or ISDN or Euro-ISDN connection element 11 , is arranged between the intelligent telecommunications system / TKA 2 and the EDP system 8 . The solution is further characterized in that the voice system comprises a voice medium 12 with a voice memory 13 and a voice management 14 , which is controllable by means of the integration element 7 , including the LAN 5 and a file server 6, of the intelligent TKA 2 or more intelligent telecommunications systems assigned. If necessary, the intelligent TKA 2 forwards the voice medium 12 to calls, the voice management 14 identifying a caller via the LAN 5 or even asking the person-specific recognition data of the caller by means of the voice of the voice memory 13 , by simultaneously integrating the integration element 7 with information such as B. transfers a final destination of the caller and the busy state of the final destination to the voice management 14 so that it provides the language necessary for the caller to communicate from the voice memory 13 .

In order to be able to provide CTI functions to a user / user according to the solution described above on his electronic data processing system (EDP system 8 ), it is necessary to use either a special CTI application software on the EDP system 8 , for example CSB-ETB (from CSB-System AG, www.csb.de), to install or universal communication applications, such as. B. MS Outlook, used to expand the desired CTI functionality (Office EDITION, Dr. Materna GmbH, www.materna.de). This means that all affected users / clients in the local network have an increased effort to install and maintain software. Another disadvantage of the required special len application solutions is that they are mostly equipped with their own address databases and activity journals, so that the user has to access different databases for the different forms of communication. Furthermore, the EDP system 8 provides the functions for controlling and displaying the status of telephones which are connected to telecommunications systems by means of separate application software, e.g. B. CSB-ETB (from CSB-System AG, (www.csb.de). A separate software is also used for Internet telephone functions, such as Internet Phone (from VocalTec Communications).

This increases the effort for all clients / users in the local network installation and maintenance of the software. The user is also different chen user interfaces. Another disadvantage is that for the synchronization of conventional telecommunications and Internet telephony again additional software is needed.

To provide a user with desktop functionalities for their telecommunication devices To make available, either new application programs must be created or Existing programs must be expanded to include these functions. So there is for all users in the network increased effort to install and maintain Soft would.

Another disadvantage is that some desktop software solutions do not have a groove Allow administration.

The object of the invention is both the users of plant-based Telecommunications terminals as well as users of Internet telephones flexible To provide desktop functionalities where the disadvantages of State of the art can be avoided. In particular, the effort for the In Installation and maintenance of the software for the provision of desktop functions for the users are minimized.  

The solution according to the invention is based on the basic circuit known from DE 195 08 076 C2, consisting of an intelligent TKA 2 with connection to the public telephone network 3 , which is connected to an integration element 7 , consisting of a computer system 9 , a software layer 10 and a connection element 11 that is. The integration element 7 is connected to a LAN 5 . A computer system 8 is connected to the LAN 5 .

The integration element 7 can be connected to the intelligent telecommunications system 2 both via the LAN 5 and also directly via the SDLC or ISDN or Euro-ISDN connection element or also via other suitable data interfaces.

In the case of telecommunication terminals (telephones) which are either wired or wirelessly assigned to a telecommunications system (intelligent TKA 2 and telephone 1 ), according to the invention, to provide the CTI functions for control and status display and of call-related data to the LAN 5, a web Server 15 is switched on. The CTI functions for control and status display of telecommunication terminals as well as elements for displaying and entering call-related data in dynamic interfaces of a web browser are provided to the user via the web server 15 . Under call-related data, both general information on the respective call connection, e.g. B. numbers or times, as well as special information about the people involved, their relationships to each other and information that can be related to the content of the conversation, understood. This information can be loaded from various databases as required.

The range of functions and the user interface for the CTI functions to be provided to the user and the call-related data are defined by one or more web documents which are stored on the web server 15 . Each user always receives the latest version after each loading of the web document or web documents provided by the web server 15 .

The layout of the surface adapts automatically to the status, for example of the telecommunications terminal 1 , at any time. This means that only the information is presented to the user and the functions are made available that are required for the action he is conducting or that can actually be used for the action initiated.

Data such as B. Addresses or activity journal entries from other com Communication software modules read via suitable interfaces, for display brings or be registered there without the user his associated An application software must be modified.

If the user has an Internet telephone, which is arranged, for example, on the LAN 5 or on the EDP system 8 , the functions for control and status display as well as for the Internet telephone 18 or 21 concerned are also via the web server 15 the call-related data is provided in dynamic interfaces of a web browser.

Both for the system-bound telecommunications terminals 1 and for the Internet telephones 18 and 21 , the range of functions and the application surface are defined by one or more web documents which are stored on the web server 15 . Every user always receives the latest version of the web document with every loading process.

The layout of the surface is designed so that it always automatically adapts to the status of the telephone 1 in question, the intelligent TKA 2 or the status of the respective Internet telephone 18 or 21 . This means that only the information is presented to the user and the functions provided that are necessary or actually usable for the respective action.

Data such as addresses or activity journal entries can be transferred from other sources Ren communication software modules read over suitable interfaces, to the show brought or registered there, without the associated users application software must be modified.

If the user logs on to the network, it makes sense to carry out user authentication in connection with the granting of user rights before the first loading of a document from the web server 15 . This can be done either via a password query or using a chip card of the user.

A further advantageous embodiment consists in arranging a server on the LAN 5 , which is configured as an Internet telephone manager 20 . The Internet telephone manager 20 controls the Internet telephones connected to the LAN 5 or via the EDP system 8, for example the Internet telephones 21 and 18, and communicates with the EDP system 8 . This enables server-based control and status display and the provision of call-related data.

An Internet connection element ( 16 ) is arranged on the LAN ( 5 ) for the Internet telephones 18 and 21 . Using the Internet connection element 16 , it is possible to communicate with participants outside the LAN ( 5 ) via the Internet ( 17 ) and to enable Internet access for at least one telecommunication terminal of the user. In plant-based telecommunication terminals, such as telephone 1 , remote access to various IT systems is possible, both on the LAN 5 and worldwide via an Internet connection via the connecting element 16 .

The states and functions of conventional system-bound telephones 1 , which are connected to the intelligent TKA 2 , for example, and those of an Internet telephone 18 or 21 are matched to one another in accordance with the needs of the user. For example, functions such as call forwarding, parking, consultation, brokering, call pick-up and conference calls can be synchronized and can also be used bidirectionally. It is thus possible, when the telephone 1 or the Internet telephone 18 or 21 is busy, to route the calls arriving on the other telecommunication terminal to new destinations according to the rules defined by the user.

A further embodiment of the solution based on the use of a Übergangsele mentes 19, an integral part of the PABX is 2 or over Telefonlei obligations to the PBX system 2 is turned on. The transition element 19 is connected to the LAN 5 via a further connecting line. The use of a transition element 19 for coupling different networks (gateway) opens up the possibility for the user to communicate through appropriate routing settings via a single telecommunications terminal and, if necessary, for. B. zen in conference calls to interconnect connections over different line types.

There are various design variants with regard to the system configuration. Corresponding to the specific requirements of the users, one can optionally do without the use of a file server 6 . In addition, the functions of the file server 6 , the integration element 7 , the voice medium 12 , the Internet connection element 16 and the transition element 19 can , depending on the requirements and the dependence on the performance of these components, be integrated in a single module or in various sensible ones Components can be distributed to several modules.

Reference list

1

Telecommunication terminal (telephone)

2nd

intelligent TKA

3rd

public telephone network

4th

CLI

5

LAN

6

File server

7

Integration element

8th

IT system

9

Computer system

10th

Software layer

11

Fastener

12th

Language medium

13

Voice mail

14

Voice management

15

Web server

16

Internet connection element

17th

Internet

18th

Internet phone

19th

Transition element

20th

Internet phone manager

21

Internet phone

Claims (6)

1. Circuit arrangement for providing desktop functionalities for tele communication terminals in computer-assisted telecommunications, consisting of an intelligent TKA ( 2 ) with a connection to the public telephone network ( 3 ), via an integration element ( 7 ) consisting of a computer system ( 9 ), Software layer ( 10 ) and connecting element ( 11 ), is connected to a LAN ( 5 ), an EDP system ( 8 ) being connected to the LAN ( 5 ), characterized in that the LAN ( 5 ) is connected to a web Server ( 15 ) is connected, via which the user is provided with at least one system-bound telephone ( 1 ) and / or an Internet telephone ( 18 ; 21 ) desktop functions for control and status display as well as call-related data in the dynamic interfaces of a web browser are, whereby the functional scope of the functions and data to be provided and the application interface are defined by at least one web document which is based on a web server ( 15 ) is stored. 2. Circuit arrangement according to claim 1, characterized in that the Internet telephone ( 18 ) is assigned to the computer system ( 8 ). 3. Circuit arrangement according to claim 1, characterized in that the Internet telephone ( 21 ) is assigned to the LAN ( 5 ). 4. Circuit arrangement according to claim 1, characterized in that for a server-based control and status display and for the provision of ge speech-related data on the LAN ( 5 ) a server is switched on, which is designed as an Internet telephone manager ( 20 ), Via which both the Internet telephones ( 21 ; 18 ) connected to the LAN ( 5 ) and the EDP system ( 8 ) are controlled. 5. A circuit arrangement according to claim 1, characterized in that for the mediation of calls a transition element ( 19 ) via a connecting line to the LÄN ( 5 ) is switched on, the transition element ( 19 ) being an integral part of the PABX ( 2 ) or is connected to the PABX ( 2 ) via telephone lines. 6. Circuit arrangement according to claim 1, characterized in that a connection element ( 16 ) is arranged on the LAN ( 5 ), which enables the user to communicate with participants outside the LAN ( 5 ) via the Internet ( 17 ).