CZ393599A3 - Transaction system - Google Patents

Abstract

The transaction system (10) includes a client habitat (18) and service post (14). Systémje operated in a building or similar facility in which the service provider serves the service station (14), arranged in a separate security room. In implementation Transaction between service providers in service individual clients in client sites establishes audio and video communications. Converting items between clients and service provider by means of a carrier moved through Pneumatic Pipeline Transport System Presentation promotional or other image material projected on display of client sites is realized through a presentation device (50) image material to clients at the time during which the client site is not in communication with service post. Client stations are easy to use install, customize the transaction device environment, and thus ensuring maximum use of floor space purposes

Description

Technical field

The present invention relates to devices and systems intended to carry out transactions. In particular, the present invention relates to a system for executing transactions between a client and a service provider, which transactions may be banking-type transactions, gambling-house and bookmaking operations, ticket sales, drug dispensing, postal services or other similar services.

BACKGROUND OF THE INVENTION

For hundreds of years, different types of business transactions were conducted in the same way. Clients are queued and their requests are handled by an authorized person called a service provider. This service provider is located behind a window, counter or service desk. Common examples of situations in which clients are served in a prescribed manner are banking operations, gambling-room and bookmaking operations, postal services, dispensing of medicines, and presale tickets for theater performances and sports events.

Expert studies show that in a service environment of this type, the time during which the service provider is unproductive in terms of work takes a very considerable time lag. This inaction is the result of many

78248 (78248a.doc)

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9 «• 9 · ·· ♦ factors. One of these factors is the fact that the client is not yet ready to start the transaction when it comes to the client's turn to access the counter or window. A well-known example is the identification of deficiencies in banking operations. In very common cases, clients are queued to collect or deposit cash. Many clients do not have the appropriate control receipts bearing their signature when they access the ticket counter. The consequence is that the cashier, or, in the sense of the above, the service provider, has to wait for the client to sign these control receipts. Another example is the detection of deficiencies in operations in the gaming environment, such as horse races. Very often the client who comes next to the betting window is still considering the next bet or the amount of the bet, and the receiver of the bet must wait until the client makes the final choice.

Another example of a service provider's unproductive time lags are situations in which the service provider is forced to wait for the equipment in question to complete. For example, in a banking environment where a client collects his claim, the cashier must in many cases wait for approval of the received claim. On the other hand, in cases where computer systems are used for this purpose, time delays arise. After verifying the received receivable, the treasurer in many cases encounters another time delay, which is the recalculation of the cash for the client on the calculating machine. The delays caused by waiting for the equipment to finish operation also occur in the ticketing environment. If a client purchases a ticket, such as a sports ticket, using a credit card, the vendor must

78248 (78248a.doc) ** ΦΦ «• • • • • • • • • •

ΦΦΦ ΦΦΦ ΦΦΦ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φ φΦ Φ In many cases, the validation of a credit card is followed by another time delay, which is the printing of the required tickets to the printer.

Another reason for the occurrence of unproductive delays in executing transactions is the time it takes to validate transactions by clients. For example, in bank transactions, a client who withdraws cash or pays a claim may stand at the checkout counter and convert money. Similarly, a poker room client equipped with chips for this purpose can convert their chips at the counter. Clients who make their payments via credit cards require confirmation of the check slip and carry out a detailed check of the correct amount of the receivable. Unfortunately, while the client is performing these operations, the service provider cannot perform any other useful work.

Another drawback associated with the current approach to conducting service transactions is the lack of security. The various types of transactions carried out behind the counter or service counter involve the handling of substantial amounts of cash. As the service provider is easily accessible for waiting persons, there is an increased possibility of theft. In addition, because of the easy accessibility of the service provider, there is a risk that any theft may result in his being physically attacked and injured.

Automated devices have been developed for certain types of transactions. However, these devices are only suitable for carrying out transactions that are generally invariant. Whereas the

76248 (78248a.doc)

99 «most transaction environments involve so many variations, the presence of a human individual as a service provider is essential.

Another type of system, developed to serve clients, is mainly used to execute transactions in the banking environment. Such systems include separate, self-contained locations that are located outside the bank building. Clients can drive in to these external locations in cars. For the transfer of banking documents between a client in his car and a bank clerk at his bank location, carriers carried by pneumatic mail are used. The bank clerk and the client communicate through the microphone and loudspeaker system. While these systems provide clients with the appropriate convenience, the use of these systems is limited by the number and type of transactions they can make. In addition, due to the fact that clients carry out all the usual activities related to the execution of transactions at the bank counter as well as other additional activities related to their placement in the car, bank officials operating this system still face considerable unproductive delays.

In view of the foregoing, there is a need for a transaction system suitable and usable for executing various types of transactions that reduces the unproductive time lag of service providers and is economical to install and use.

SUMMARY OF THE INVENTION

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It is an object of the present invention to provide a system for executing transactions between a client and a service provider.

It is a further object of the present invention to provide a system for executing transactions between a client and a service provider which is very efficient due to the ability of the service provider to serve a larger number of clients over a given period of time.

Another object of the present invention is to provide a system for executing transactions between a client and a service provider that ensures a very efficient use of the floor space of a service facility.

It is a further object of the present invention to provide a system for executing transactions between a client and a service provider that provides greater security.

It is a further object of the present invention to provide a system for executing transactions between a client and a service provider that allows easy installation to a service facility.

Another object of the present invention is to provide a system for executing transactions between a client and a service provider that can be easily expanded and customized.

It is a further object of the present invention to provide a system for executing transactions between a client and a service provider that enhances client satisfaction by making the initiation of the transaction dependent only on the readiness of the client to execute the transaction.

78248 (78248a.dod * «9

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It is another object of the present invention to provide a system for executing transactions between a client and a service provider that provides information to the client between transactions for executing them.

Another object of the present invention is to provide a system for executing transactions between a client and a service provider that is useful for executing various types of transactions.

Another object of the present invention is to provide a system for executing transactions between a client and a service provider, which indicates to the service provider the respective order of service for the present clients.

Other objects of the present invention will be apparent from the following description of the preferred embodiment of the system and the mode of operation of the transactions and the appended claims.

The aforementioned objectives are achieved by a preferred embodiment of a transaction system according to the present invention comprising a service station and a plurality of client stations. The service station comprises a display display and a CCTV camera arranged in a closed transmission circuit. The service station further comprises means for transmitting and receiving an audio signal, such as a microphone and loudspeaker assembly. Preferably, the service station further comprises an end device of the pneumatic piping conveying system for feeding and receiving the carrier. In addition, the service station further comprises queuing indicating means serving the service provider to indicate the client station which must be served as follows.

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Each of the client stations includes an imaging display that can optionally be connected to the CCTV camera of the service station. The client station further comprises a CCTV camera, which in turn may optionally be connected to the display of the service station. The client station further comprises means for transmitting and receiving an audio signal that allows the client to conduct direct spoken communication with a service provider located in the service station. Finally, the client station further comprises an end device of a pneumatic piping transport system for feeding and receiving a carrier that can be conveyed through the pipeline by applying overpressure or underpressure.

The duty station is arranged in conjunction with each of the plurality of client stations. The service station and each of the client stations are provided with each other by connecting the piping of the pneumatic piping transport system to move the carrier between the service station and the respective client station. The service station is further provided with a control unit which enables the service provider to make the connection to the selected client station and the communication connection with the client located there.

A preferred embodiment of the transaction system further comprises an image material presentation apparatus comprising promotional image material. This device is connected to each of the client stations via video signal switching means. The image presentation device provides projection of image material intended for information of clients using the system. Resources

The video signal switching devices then project the video material onto the display of the client location except when the communication link between the client and the service provider takes place.

Each time the client enters the client's location, he / she has the option of contacting the service provider. The means for switching the video signal of the service station reacts by activating the video and audio communication link between the service provider and the client located in the client station. This arrangement allows the service provider to communicate with the client and at the same time, by moving the carrier through the piping of the pneumatic conveying system, to receive the relevant documents from the client.

Given that the client performing the required transactions at the appropriate client location carries out other non-transaction activities directly, the service provider is idle during this period, which is disadvantageous in terms of labor productivity. In this state, the service provider can establish communications with other client locations and perform other transactions while waiting for that client. The ability of the service provider to minimize unproductive time lag while waiting for the client increases the quality of service provided to all clients using the system. The queuing indicating means, which are part of the service station, indicate on the display screen the client station in which the next client to be serviced is located.

A preferred embodiment of the transaction system includes new ones

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- 9 9 999 • Client site, adapted to allow its installation as an integral part of the wall of the building in which the required transaction is carried out. The client location includes a workspace and other means to enhance client convenience in the execution of transactions, as well as personal privacy from clients located in adjacent locations. In addition, the design of the client sites allows for easy installation and maintenance.

BRIEF DESCRIPTION OF THE DRAWINGS

The present invention will be explained in more detail by means of specific exemplary embodiments illustrated in the drawings in the accompanying drawings, in which:

FIG. 1 is a front elevational view of a client station of a preferred embodiment of the transaction system of the present invention;

FIG. 2 is a side view of the support frame and client station components of FIG. 1;

FIG. 3 is a top and cross-sectional view of the client station taken along line 3-3 of FIG. 1;

FIG. 4 is a right and front perspective view of the client station of FIG. 1;

FIG. 5 is a right and front perspective view of the support frame and client station components;

Fig. 6 Supporting frame and components of the client station from * »·« I «

FIG. 5 is a right and rear perspective view;

FIG. 7 is a right and top perspective view of the support frame and components of the client station of FIG. 5;

FIG. 8 is a front view of a first embodiment of a duty station;

FIG. 9 is a side view of a second embodiment of a duty station;

FIG. 10 is a top plan view of a service station and client stations used in an embodiment of the transaction system of the present invention;

Figure 11 is a schematic side view of the transaction system of Figure 10; and Fig. 12 is a schematic view showing the electrical and pneumatic pipe connections between the individual components of the system of Fig. 10.

DETAILED DESCRIPTION OF THE INVENTION

Referring to the accompanying drawings, and in particular to FIG. 10, there is shown an embodiment of a transaction system of the present invention designated generally by the reference numeral 10. This transaction system is used in combination with a building or equipment designated generally by the reference numeral 12 and intended to execute respective transactions. . The illustrated embodiment of the transaction system is

XX * φ · φφφ φφφ · · · φ φφφ ··· φ · · · specifically designed to execute banking type transactions. In view of the arrangement of the system of the present invention, however, it must be understood that the system can also be applied to various other transaction environments, including operations in gambling rooms and bookmakers, ticket sales, drug dispensing, certain postal services, and other business operations environments in which clients are served by a service provider located behind a counter, service desk, or window.

The transaction system of the present invention comprises a service station, generally designated 14. The service provider, generally designated 16, operates the individual components and accessories arranged at the service station. In the case of the illustrated embodiment of the system, the service provider is the treasurer or other bank clerk who will handle the respective client transactions in the manner described in detail below.

The transaction system further comprises a plurality of client stations 18. Clients, generally designated 20, operate the client stations 18 in the manner described in detail below to carry out the required transactions with the assistance of the service provider 16.

The client stations 18 and the service stations 14 are interconnected by means of a pneumatic type piping conveyor system designated generally by the reference numeral 22. As can be seen in FIG. 10, each client station 18 is connected to the service station 14 via a conveyor line 30. The client station includes terminal 24 of a pneumatic pressure / vacuum pipe transport system for

78248 (78248a.doc) * feeding and receiving a carrier through which carrier 26 can be sent to a duty station and which is also adapted to receive carrier 26 sent from the duty station (see Fig. 11). Also, the service station includes an end device 28 of a pneumatic carrier transport and delivery system that is used to send the carrier 26 to the client station 18 and to receive the carrier sent from the client station.

The end devices 24 and 28 for feeding and receiving the carrier are interconnected by means of a conveying line 30 through which the carrier 26 passes as it moves. The carrier is moved through the conveying line by the application of air pressure or vacuum generated by the operation of the pneumatic compressors 32 and 34. The moving of the carrier is accomplished by operating the compressors to produce compressed air in the conveying line of various sizes sufficient to move and move carriers from one station to another. In a preferred embodiment of the present invention, the compressors 32 and 34 are a compressor block that is marketed by Diebold, Incorporated, along with a conveyor line and associated carriers.

According to a preferred embodiment of the present invention, the duty station is conveniently located in a security room, generally designated 36 and disposed within the interior of the building 12. The location of the duty station 14 in such a security room increases security and reduces the possibility of exposing the service provider to theft or physical attack. injury to the minimum possible. In addition, according to other fenjo γγοπλΟλ Ηλλϊ «

In a preferred embodiment of the system, the client stations 18 built directly into the building wall, indicated generally by the reference numeral 38. This wall 38 is preferably an inner wall. As will be explained in detail below, one of the advantages of the present invention resides in the possibility of relatively easy installation of client stations in the building wall and in the requirement for a minimum floor space surrounding these client stations.

The service station 14 of the transaction system 10 is illustrated in detail in FIG. 8. This service station comprises two terminal devices 28 for feeding and receiving a carrier. Through these terminal devices 28, carriers 26 can be sent to and received from client locations 18. Each of said terminal devices 28 for delivering and receiving a carrier includes a control panel 40. This control panel 40 includes keys that the service provider operates to control operational activity. compressors 32 and 34, as a result of which the carriers 26 are required to be moved.

The service station 14 further comprises a display display 42. Preferably, the display display 42 is a closed circuit (CCTV) monitor. The service station 14 further comprises a CCTV camera 44. Preferably, the CCTV camera 44 is conveniently located near the display display 42 such that when the service provider detects the presence of the client at the client station via the display display 42, the CCTV camera 44 ensures its image. on the client's display. As a result of the arrangement described above, the service provider is displayed in a client view.

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The service station 14 further comprises a communication link selector 46. The communication link selector 46 includes means for transmitting and receiving an audio signal, including a microphone and loudspeaker assembly. Preferably, the selector unit 46 further comprises selection keys or other input means through which the service provider may optionally initiate and initiate a video and audio communication link between the service station and the selected client station. Preferably, the video / audio communication link selector unit 46 further comprises an indicator, such as a light indicator, that serves the service provider to indicate the presence of the client and to accurately determine in which particular client location the client is located. Said indication is carried out in a manner which will be explained below.

The communication link selector unit 46 is operatively connected to a communication controller (not shown). Preferably, the communication controller may be a programmable microprocessor-based controller whose function is to selectively initiate an audio and video communication link between the service station and a particular client station in response to the service provider inputs to the selector unit 46. The service station 14 is further The communication means 48 is operatively connected to the video signal switching means shown in FIG. 12 and generally designated 48. The video signal switching means 48 is preferably a video matrix switching unit marketed by Diebold, Incorporated. The means 48 for switching the video signal are arranged operatively

The connection with the CCTV camera 44 and the display 42 of the service station 14, as well as the displays and the cameras located at the respective client stations.

The video signal switching means 48 is arranged in operative connection to a video presentation apparatus designated generally by the reference numeral 50. In a preferred embodiment of the present invention, the video presentation apparatus 50 is a computer that includes data storage memory. The presentation image and / or audio material data is stored in this memory. In a preferred embodiment of the present invention, the presentational image / audio material stored in the computer data memory is advertising material, promotional information or other similar material that is believed to be of interest to clients using the system. In alternative embodiments of the system, the image presentation device may be a playback device, such as a video cassette recorder (VCR), or a peripheral source or radio or television broadcast.

The computer 50 is preferably, by means of a transmission device 54, connected to a transmission line 52. Said transmission apparatus 54 is preferably a modem and said transmission line 52 is preferably a telephone line or other means suitable and useful for incorporating a computer serving as an apparatus for presenting the image material to a communication link with a remote data source. It will be apparent to those skilled in the art that the above-described configuration allows, based on a precisely designed or planned principle, a modification or update

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In terms of system layout, it must be understood that the computer serving as the video presentation device may be located immediately as part of the service station 14, or may be located at a remote location and connected to the video signal switching means 48 via a transmission line. , radio connection, or other transmission devices.

The service station 14 further comprises queuing indicating means 47. These queuing indicating means 47 include a display 49, for example an LED (liquid crystal display) or LCD (light emitting diode) display. The queuing indicating means 47 further preferably comprises a processor and a data storage memory as part of the program, which allow the execution of the programmed functions and which at the same time serve as a timing unit. The queuing indicating means 47 serves to indicate the client location at which the next client to be serviced is located on the display 49. The queuing indicating means 47 is functionally operative in a manner that will be explained in detail below, and provides service to clients by the service provider. in the order in which these clients access individual client locations.

As can be seen from FIG. 8, it comprises a service

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999 «99 ·· 99 habitat 14, in addition to the above, other components that are tailored to the requirements of each particular type of transaction being performed. As can be further seen in FIG. 8, the service station 14 comprises a work area 56 which serves as a place for the service provider to review and prepare the materials relating to the respective transactions.

The service station 14 further comprises a storage drawer 58 and an open storage space 60 with compartments for storing items that the service provider may need while performing the respective work operations. In the case of application of the described embodiment of the transaction system 10 in the banking environment, the service station 14 further comprises a cash dispensing device 62. The cash dispensing device 62 is a device of the conventional type, the function of which is to issue banknotes and metal coins to the service provider in a precisely specified desired amount. The provision of this facility in the system removes the need for the service provider to physically recalculate the cash required to settle the client's claim. The duty station further comprises a built-in security vault, generally designated £ 4, which provides secure storage of valuable items such as invoices, receipts, checks and cash.

In view of the arrangement of the system of the present invention, it should be understood that other embodiments thereof may, as part of the duty station, include other distinct or additional devices that are individually necessary for application in the specific transaction environment for which the system is intended. Thus, individual embodiments of the transaction system may include, for example, a credit card authentication device, a printing device

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99 ticket machines, automated automated betting machines, postage stamp issuing machines, gambling chips dispensing machines, automated drug dispensing machines or any other equipment necessary to carry out the relevant types of transactions required by the specific environment for which the system is used .

Giant. 9 illustrates an embodiment of the present invention in which a backup service station 66 is provided. The backup service station 66 is substantially identical to service station 14 except that it includes an additional, additional terminal 28 for delivering and receiving the carrier. In addition, the standby duty station 66 includes additional, additional display displays 42, CCTV cameras 44, and communication link selector units 46. The backup duty station 66 is arranged as part of a system in which a single cash dispensing device 62 can be shared by two service providers at the same time. Alternatively, this standby service station 66 may only be used by a single service provider that manages all of the components contained therein.

In terms of system configuration, although service stations 14 and 66 are shown in combination with two client stations 18, which are connected to each other via only a single display and communication selector unit, it must be understood that in other embodiments of the system they may be a single display screen and selector unit served by the service provider to various other amounts of client stations. The transaction system configuration can be customized to your requirements

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A preferred embodiment of the client site 18 is shown in detail in Figures 1 to 7. This client site 18 is conveniently located within the wall 38 of the building 12. Although this wall 38 may be virtually any wall, according to a preferred embodiment of the present invention which may be, for example, a partition surrounding a very limited space. This arrangement makes it possible to realize the location of the client stations in a way that allows to increase the available space inside the building to the maximum possible extent.

The client station 18 comprises a cover wall 68 which, in its operative position, as can be seen in FIG.

2, is located adjacent the wall 38. As will be explained in detail below, the cover wall 68 is preferably arranged to be adjustable such that the service maintenance personnel can access the individual components of the client station.

The cover wall 68 is provided with a client terminal 70, which is illustrated in detail in FIG. 4. The client terminal 70 includes a carrier aperture 72 extending through the cover wall 68. Through this aperture 72, access to the terminal 24 is operable when the cover wall 68 is operative. a pneumatic piping transport system for feeding and receiving a carrier. The operational operation of the carrier delivery and receiving terminal 24 consists in sending, moving and receiving carriers 26 to and from the service station 14 via the pneumatic piping conveyor system 22. The carrier delivery and receiving terminal 24 further

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34. The control panel 76 further preferably comprises a key through which the client can call a service provider located at the service station.

The cover wall client terminal 70 further comprises an access port 78 for viewing the monitor display. In the operative position of the client station, the client can follow the information presented on the display display 80 through this access opening 78 arranged in the cover wall 68. The client terminal 70 further comprises a camera viewing window 82. The camera viewing window 82 formed in the cover wall 68 is conveniently located at the client station such that in the operative position of the station the CCTV camera 84 arranged therein can sense the presence of the client.

The client terminal 70 of the preferred system further comprises an access opening 85. Conveniently located in this access opening 85 are means 86 for transmitting and receiving an audio signal. In a preferred embodiment of the present invention, said means 86 for transmitting and receiving an audio signal is a handset based telephone. Through this handset, the client located in the client station 18 can establish a communication connection with the service provider located in the service station. This arrangement ensures increased privacy of the client. In addition, a microphone and loudspeaker assembly is further preferably included in the carrier receiving and receiving end device 24.

- dl · · ·· «·· usable when a handset is not used for establishing a communication connection with the client. In a preferred embodiment, the handset is operatively connected to a switch that controls the switching of the audio communication link from the microphone and loudspeaker to the handset when the handset is lifted and back to the microphone and loudspeaker when the handset is placed in a non-functioning position. In addition, the handset switch is preferably used as a signal to the service provider in a manner similar to the operation of the login key on the control panel 76 when the client first accesses the client station. In alternative embodiments, the handset may be omitted and / or replaced using any of the other types of microphone and loudspeaker assembly.

In a preferred embodiment of the client station 18, the carrier aperture 72 and the accessory aperture 85 on the cover wall 68, due to its configuration, are conveniently located in the mirror inversion. This arrangement makes it possible, in comparison with the arrangement shown in FIG. 4, to reverse the location of the terminal 24 for feeding and receiving the carrier and the means for transmitting and receiving the audio signal. Alternatively, in client stations that are not provided with one of the above-mentioned components, the respective unused opening may be closed by means of an insert attached to the cover wall.

The client terminal 70 further includes a storage counter 88. This storage counter 88 provides a horizontal work area for the client to facilitate the execution of the respective transactions at the client location. The shelf 88 thus constitutes a space which serves the client both for storing objects and for signing the respective

78Z48 (78248a.doc)

• Document writing or taking notes. Underneath the shelf 88, a plurality of storage compartments 90 are conveniently located in the client terminal, as can be seen from the illustrated embodiment. Storage compartments 90 are used to store documents that the client may need to perform the intended banking transactions. Such documents include, for example, deposit checks, bills of exchange, or other types of banking forms that many clients use to execute banking transactions.

The illustrated embodiment of the present invention further comprises a sensor 92 disposed at the client terminal 70. The sensor 92 may preferably be an optical type sensor or any other sensor that is useful to indicate the presence of the client at the client location 18. In the illustrated embodiment of the present invention, the sensor 92 arranged in operative communication with the indicator of the communication link selector unit 46 located at the service station. As soon as the presence of the client is detected by the sensor 92 in the client station area, the respective information to the service provider is transmitted via the indicator of the communication link selector unit. The sensor 92 is further arranged in operative connection with the queuing indicating means 47, which indicate to the service provider on the service station display display information in which of the client stations the next client to be serviced is located.

In addition, other concepts may also be used to report the presence to the service provider. For example, if the client picks up the handset

Ift 7fl7áA Ηλρ) The handset that is part of the transmission means 86 and receiving the audio signal, information may be provided to the service provider in a similar manner both on the presence of the client at the client's location 18 and at the same time on his readiness to execute the transaction. In addition, the client may notify the service provider of its presence at the site by pressing the login key on the control panel 76 of the end device 24. The client terminal 70 may be provided with written instructions to instruct the client what to do to contact the service provider once it is ready to begin. execution of the transaction. These instructions may further include instructions for sending documents to the service provider via the carrier.

In the illustrated embodiment, the client station consists of components including a CCTV camera 84, a display display 80, a terminal 24 for delivering and receiving a carrier, and means 86 for transmitting and receiving an audio signal. In other embodiments of the present invention, other client sites that include various additional or additional components may be used.

As can be seen from FIGS. 2 to 7, the cover wall 68 is supported and supported by a support frame 94. This support frame 94 is in turn arranged in a supporting connection with the building wall 38. In a preferred embodiment, the frame 94 is a commonly used door frame, which can also be used to accommodate standardized doors for service personnel.

The support frame 94 is embedded in an opening, generally designated 96, in a building wall 38. The support frame 94 comprises a first vertical post 98 and a second vertical post 100. The support frame 94 further comprises an upper coupling member 102,

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The first upright 98 is provided with hinges 104 operatively coupled thereto. These hinges 104 are coupled to and secured to the support frame 94 in conventional areas for attaching the hinges to the door frame by fasteners. In addition, the hinges 104 are operatively coupled to the cover wall 68. The adjustment of the hinges 104 allows the cover wall 68 to be moved from the first, closed position to the second, open position.

In the closed position shown in Figs. 1 and 2, the cover wall 68 is in abutment against the wall 38 of the building in which the support frame is built. In the closed position, the cover wall 68 rests on the support frame 94, covering the support frame 94 together with the wall opening 96, and at the same time the part of the wall surrounding the support frame.

The described cover wall arrangement 68 enables authorized personnel to move it from the closed to the open position and back by rotating it around the hinges 104. When the cover wall is moved to the open position, the wall opening 96 becomes accessible and thus part of the client station accessible through the opening which parts of the client unit are thus accessible to authorized personnel. In a preferred embodiment of the present invention, the second upright 100 is provided with a locking plate locking plate schematically indicated by reference numeral 106. This locking plate serves to selectively engage a locking mechanism provided on the cover wall 68. The locking mechanism functions to prevent unauthorized opening of the cover wall. unauthorized persons.

78248 (7S248a.doc) • ** * * t * * * * * * * * * * * * * 4 4 <<<<<<<

As best seen in FIGS. 5, 6 and 7, a subframe 108 is attached to the uprights 98 and 100. This attachment is preferably accomplished by commonly used fasteners. The described construction allows the subframe 108 to be arranged in a supporting coupling with the wall 38 of the building. A CCTV camera 44 is mounted on the subframe 108 and is mounted to the subframe via an adjustable mounting bracket. The subframe 108 is further arranged in a carrier coupled with a display display 80 stored in a manner that allows it to be moved and positioned relative to the subframe. In addition, the subframe 108 is further arranged in a carrier coupling with an end device 24 for feeding and receiving the carrier. Said parts of the client station, which by means of their mounting on the support frame 94 and the subframe 108 are in a supporting connection with the building wall 38, are easy to reach by opening the cover wall 68, which in turn makes their service maintenance easier. The opening of the cover wall 68 also allows for the maintenance of other components, such as a handset which forms part of the audio signal transmitting and receiving means 86, as well as the sensors 92, which are preferably mounted in a supporting connection with the cover wall 68.

As will be apparent from the foregoing, all of the client station components may be accessible through the opening of the cover wall 68. Therefore, in a preferred embodiment, providing rear access to the client station is not required. As a result of this arrangement, the wall 8 may be in close proximity to another object, for example a load-bearing wall, which makes it possible to increment for the client area. φφφ φφ ·· available floor space to the maximum extent possible. In addition, the cover wall 68 is preferably provided with mounting regions which are adapted to fasten the hinges by means of fasteners, depending on the choice of the opening method, in a left-handed or right-handed configuration. Said arrangement further allows to optimize the amount of available floor space.

► A new aspect of this advantageous embodiment is the installation of a client station in and around the door frame. This makes it possible to build walls of buildings or equipment with standard door openings, which can be subsequently modified according to the selected client sites. In case the system operator does not wish to install all client stations from the beginning, it is possible to temporarily set up standardized lockable doors in the door frames, pending the possible installation of the respective client station. In addition, since they do not require rear access, client stations can be installed in locations that may have originally been designed to form various chambers, sanitary facilities or other storage areas. This arrangement further allows easy adaptation of these sites to any type of device. In this state, the client stations may also be installed in areas that do not allow rear access, such as *

such as corner areas of buildings. Since the conveyor ducts 30, as well as the electrical interconnect installation of client stations, can be routed from these stations in any direction, either through the ceiling or under the floor, it is possible to install the preferred embodiment of the transaction system of the present invention relevant transactions, without much difficulty in many

78248 f78248a.doc) »» i * • · * 9 9 «9 different spaces and locations.

In the operation of the described embodiment of the transaction system, the display displays 80 of the client sites 18 are typically used to present the image material at a time when these sites are not served by the client. The presentation image (as well as, if desired, audio) material is stored in the memory of the computer serving as the image presentation device 50. On the display units 80 of the client stations, the respective signals of the video and / or audio presentation material stored in the computer memory are fed through the means 48 for switching the video signal. As mentioned above, the video or audio presentation material stored in the video presentation device may be periodically or otherwise updated from a local or remote location using the transmission line 52 and the transmission device 54.

As can be seen in FIG. 12, a preferred embodiment of the transaction system is provided with additional additional video and / or audio signal monitors for projecting material from the image material presentation apparatus. These monitors 110 may conveniently be located in the building 12 in which the transaction system is installed, either in the security area designated for the service provider or in the client location for transaction execution, or both. The video and / or audio signal monitors 110 allow the service provider to review the information they present when asked by the client for their meaning. In addition, the information presented on the monitors can be monitored by clients who do not need to pay attention to the transaction or who have already successfully completed their required transactions • 000 »· 0 0 0 0 0 ·» »000 * · * · * 0 0 ·· 000 000 000 0 * «0 completed. Installing monitors at the client's location makes it easier for clients to obtain the required information without having to occupy space at the client's location 18.

Following the foregoing, the following is a description of an exemplary transaction: The client accesses the client location 18, whereby a sensor 92 indicates its presence at the location. The result of this indication is an indicator light on the communication link selector 46 arranged at the service station. Alternatively, the client may pick up the handset handset at the client location or press the login key at the client location terminal to report its presence to the service provider 18. The client location signal is simultaneously received by the queuing indicator means 47 in addition to said indicator. Advantageously, the queuing indication means 47 generates, in accordance with a time sequence of intervals at which individual clients access the client stations, a sequence of handling their requests. Functional operation of the processor is to generate information displayed on the display 49 to indicate the next subsequent client requesting execution of its requests based on a command including data representing the location where the next client is located. This indication tells the service provider which client is to be served as the following.

Then, the service provider enters the communication link selector 46 to select the client location where the client is located. In response to

JA WAAJfl □

- zy • 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 999 9 9 9 «» The input to the selector unit is activated by the communication controller, its activity consists in activating the two-way video and audio communication connection with the location in which the client is located. When the service provider ensures activation of said two-way video and audio communication link, the video signal switching means 48 breaks the operative connection between the display display and the audio output devices at the client location and the video material presentation device 50.

The queuing indicating means 47, which at this point is also in operative connection with the communication link selector 46, in response to an input that determines the communication link selection of the service station and the respective client station, deletes or otherwise modifies or updates the command data sorting, respectively the order of client service execution. As a result of the modification of the sort order data, the display 49 no longer displays the order or some other design element for the currently selected service provider of the service provider, and starts projecting the corresponding design element for the next client station in which the next client waits if habitat any client present. The queuing indication means are not operatively operative for the re-queuing of the respective client unit for as long as the service unit is in communication with the client unit.

By communicating with the client, the service provider can answer the client's queries and assist the client in the execution of the requested transaction.

78248 (78248a.doc)

9

9 · · 9 9 9 • 99 9 «* 99 99 99 99 99 v v • 9 9 9 9

999 999

9 · «99

In the event that the selected client is not yet fully prepared to execute the transaction, the service provider may, via the communication link selector 46 at the service station 14, break the video and audio communication link to that particular client station, and execute the relevant transaction with another client. In frequent cases, a client located in the first unit is instructed to insert the transaction-related documents into the carrier 26 and send them, using the terminal 24 to deliver and receive the carrier at the client location to the service provider at the service location. Against this background, the service provider may, while the client is preparing the appropriate documents to be uploaded and sent, carry out further transactions for the other clients present. The service provider becomes aware of the readiness of the client at the first client station to continue the transaction upon receipt of the carrier delivered via the terminal 28 for delivering and receiving the carrier at the service station 14.

The service provider interrupts the video and audio communication link between the client station and the service station by entering the communication link selector 46, for example by pressing the appropriate key. The control signals from the communication link selector 46 at the service station are transmitted to a communication controller which activates and actuates the means 48 for switching the video signal. The video signal switching means 48 activate and bring the display display 80 at the client location into

Fc reconnecting to the image presentation apparatus 50. As a result of this activity, the promotional information or other similar materials stored in the facility are displayed to the client during certain periods of the transaction.

• 9 9

9

9 99 39

In certain embodiments of the system, a computer or other accessory that serves as an image presentation device can operate in only one output mode continuously, which means that it sends the same information simultaneously to all client sites. However, in various alternative embodiments, the system may be provided with a multiplex output channel for this purpose so that other confidential materials can be displayed simultaneously while the client is performing the requested transaction. The presentation of confidential material may be specifically tailored to the information that is believed to be of personal interest to the client. The computer may be programmed to provide a multiplex output channel and controlled via a communications controller such that the previously interrupted presentation of the material can be resumed and re-established at the point where it was interrupted by the service provider to establish an audio and video communication link between the service station and client post. This increases the probability that the client will see the entire presentation program. It is to be understood that in other embodiments of the system, various other arrangements may be used, for example, arrangements that ensure the execution of the transaction during such a time as the client waits for the service provider to respond or connect the signal from the CCTV camera 84 to the display terminal 80 of the client terminal. , while the transaction is in progress, space is projected

- SW • 999 «* A 9 9 9 A • *« 9 9 A * · 9 9 »· 0« 9 9 9 9 9 · «· · ··· 49« 94 99 (as well as some of the space behind it). These and other choices are accessible to those skilled in the art and based on the description presented herein by programming the video signal switching means 48 and the video material presentation apparatus 50.

The displacement of the carrier 26 through the conveying conduit 30 of the pneumatic conveying system is effected by the action of compressed air of different sizes generated by the compressors 32 and 34 which are connected to the ends of each conveying conduit. The operation of these compressors is controlled by the client via the client terminal and the service provider by the service terminal by activating the respective keys of the control panels 76 and 40. These control panels are associated with the compressor control unit 112 which is operative to actuate the compressors into desired operation. carriers between client terminal equipment and service station terminal equipment.

Transactions made using the transaction system of the present invention may include transferring documents or other necessary items between the client and the service provider using the carriers 26. These transactions further comprise the exchange of information between the client and the service provider. The exchange of information enables the service provider to instruct the client on how to operate additional equipment or otherwise obtain additional information about the requirements to execute the transaction on a self-service basis. In addition, an attainable direct communication link between the client and the service provider allows

78248 f78248a.doc) • 9 9

9 · 999 · 9 · «·« 9 »service providers to verify information provided by the client or to verify its identification directly through the client's display. The system is thus particularly useful for providing services to individuals who are incapable of operating the system and who need personal assistance during the transaction or provide additional information.

A method of realizing an audio communication link in a preferred embodiment of the client station 18, which includes an external microphone and loudspeaker system in combination with an optional handset, provides enhanced audio communication link security between individual clients and the service provider. The semicircular shape configuration of the preferred embodiment of the client terminal 70 greatly limits the ability of nearby clients to observe the activities performed at that location during an ongoing transaction. The described configuration allows placing individual client stations close to each other in terms of space and at the same time reduces the possibility of tapping confidential information to a minimum.

Once the client completes the requested transaction, he / she can stay at the client's location for as long as he / she does not review or clear the items. Preferably, the queuing indication means 47 has a constituent processor programmed to request a clear and interrupt indication of a cleared client's sensor 92 at the client location, and thereafter, providing an indication of another client before including the sequencing data representing the presence a new client at the client's location. Processor programming * 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 requires the introduction of sensing conditions relating to the actual time period over which the client station sensor begins to sense the presence of a new client before the client station is loaded into the service order sequence command generated by the aforementioned indicator means. This increases the reliability of these queuing indication means.

The transaction system of the present invention, in addition to ensuring the scope of application for the variety of client transaction applications required flexibility, simultaneously provides increased security for service providers. Since the service provider's workplace is located in a separate security room of the building, the persons concerned are at a much lower risk of theft or physical attack and possible injury. This can be very important where relevant transactions involving the transfer of large cash, such as financial operations in gambling rooms and betting shops, or transactions in the banking environment.

The provision of a transaction system that includes a device 50 for presenting video and / or audio material allows presentation. Providing additional promotional material to clients, additional information often serves to increase client satisfaction, which may ultimately lead to an increase in the total number of transactions executed. In addition, such a system may provide clients with instructions to perform relevant operations at the client's location or instructions on other activities that can be performed through their equipment.

7824A Í78248a.doc1

- JD - »k k k k J J J J J D J J J J J J J J J J J J

Alternatively, the device 50 may project real time information from another source. This information may be particularly desirable in operations conducted in cash rooms or bookmakers.

Alternative embodiments of the transaction system may include other characteristic programs that allow clients optional access to information. For example, the monitors 110 arranged in the client area may be provided with means for user input of the client, such as a touch-operated screen. This touch-operated screen may be actuated in conjunction with the image presentation apparatus 50 by allowing the client access to particular, confidential type information of his interest. The client can access the required information through optional items located on the touch screen. Alternatively, or in addition, the touch screen can be provided, if desired, directly at the client stations 18, allowing clients access to the above information. However, in transaction systems where a high transaction execution rate is required, it may in many cases be advantageous to eliminate client requests for certain information to separate terminal sites where foot queries of this type are executed without impeding the execution of other transactions.

In view of the above, the novel transaction system of the present invention ensures the achievement of the above objectives, eliminates the disadvantages encountered in the use of prior art devices and systems, solves and eliminates the problems described above, and achieves the desired results. IN

78248 (78248a.doc)

For the sake of brevity, clarity and unambiguous interpretation, some of the general terms used have been used for the sake of brevity, clarity and unequivocal interpretation, not very specific terms, which are naturally assumed to be used for illustrative purposes only and intended as standard general terms. In addition, the detailed description and illustration of the system are given for purposes of exemplary illustration only, and are not intended to limit the scope of the present invention to these embodiments.

All of the features cited in the appended claims relating to embodiments of the claimed solution are intended to include any of the embodiments cited in the description, and are not to be limited in any way by this disclosure relating to said particular embodiments or to mere equivalents thereof.

While in the above description of the present invention, the characteristics, their mutual arrangement and principles of the system, the manner of its construction, the functional operation, the advantages and the results achieved by its application have been described; new features of the system, its applicability, structural arrangement, individual elements, components, devices, configurations, combinations, systems, equipment, functional activities, methods, and interrelationships therefrom are set forth in the appended claims.

Claims (39)

PATENT CLAIMS 1 «99« A transaction system comprising: a service station comprising: an imaging display; CCTV camera; means for transmitting the audio signal and means for receiving the audio signal; and an end device of a pneumatic piping conveying system for feeding and receiving a carrier; and at least one client station comprising: a control display arranged in operative communication with the CCTV camera of the duty station; A CCTV camera arranged in operative connection to the service station display; means for transmitting the audio signal and means for receiving the audio signal in operative connection with means for transmitting the audio signal and means for receiving the audio signal of the service station; and a pneumatic piping conveyor end device for delivering and receiving a carrier in operative communication with a pneumatic piping conveyor end device for serving and receiving a service station carrier, allowing the carrier to be moved between the client station and the service station. The transaction system of claim 1, further comprising a building comprising a wall in which the service station is located, and wherein at least one component of the client station from said display display, Transaction system according to claim 2, characterized in that the building wall is an inner wall. Transaction system according to claim 2, characterized in that the client station comprises a supporting frame and that an opening is formed in the wall, the supporting frame being arranged in a supporting connection with the building wall and built into its opening, and that at least one component a client station from said imaging display, a CCTV camera, audio signal transmitting means, audio signal receiving means, or a client terminal for delivering and receiving a carrier is arranged in a carrier coupling with a carrier frame. The transaction system of claim 4, wherein the client station further comprises a cover wall that is movably supported on the support frame, and that the adjustable cover wall accommodates access to an opening in the wall. The transaction system of claim 2, wherein the client station further comprises a cover wall that is displaceably mounted in a supporting affixed to a wall that, in its first position, overlaps at least one component of the client station from said imaging display, CCTV camera, or a terminal device for feeding and receiving the carrier, and that the cover wall comprises at least one opening in which a manually accessible component is arranged, Transaction system according to claim 4, characterized in that the support frame comprises a door frame. The transaction system of claim 7, further comprising at least one hinge operably coupled to the support frame, and wherein the cover wall is displaceably disposed relative to the support frame via the hinge. 9 and 9 and characterized in that the bounding support frame comprises a door frame through which the opening in the wall is framed. 'Edit Page' and '' and '' ··· ·· ·· 9 9 999 999 99 99 controllable terminals at the client sites and, secondly, for indicating data in response to said sorting command. 9 9 9 9 9 9 9 99 999 9 9 · 9 999 • 9 * * 9,999 Φ 9 9 9 • 9 Φ 9 Placing the at least one component in a carrier coupled to the carrier frame. 9 9 9 999 999 9 9 9 9 9 The transaction system of claim 4, wherein the support frame is embedded in an opening in the wall, further comprising a subframe disposed in a carrier coupled to the support frame, and spanning the opening in the wall, and wherein at least one component of the client station comprises a subframe. said CCTV camera or carrier receiving and receiving terminal device is arranged in a carrier coupling with a subframe. Transaction system according to claim 6, characterized in that the cover wall comprises a generally horizontally arranged storage shelf which allows the client to take notes or perform other activities. Transaction system according to claim 6, characterized in that the cover wall comprises at least one storage compartment which allows the client to store objects. 12. The transaction system of claim 1, wherein the system comprises a plurality of client stations, wherein the service station is operatively connected to a selector unit of the communication device. Transaction system according to claim 12, characterized in that the at least one client station comprises a sensor through which the presence of a person in the client station space is sensed and that the service station comprises an indicator indicating, by operative connection to the sensor, the presence of the person. located in the client area. 14. The transaction system of claim 1, further comprising video signal switching means operatively connected to the service station, and wherein the video signal switching means provides selectively activating the video communication link between the CCTV camera of the service station and the display unit. display of the client's location. 15, wherein the means for switching the video signal is for selectively connecting the client display display to either the client site display material device; or with CCTV camera of the service workplace. 15. The transaction system of claim 14, further comprising an image material presentation apparatus for generating an image signal and operatively coupled to the video signal switching means, and wherein the video signal switching means serves the video signal switching means. for selectively connecting the video material presentation device to the client site display. 16 78248 (78248a.doc) - 46 -:: jjpraywa. ^ Rana 0 0 · · 0 0 • 0 00 * 000 00 16 78248 f78248a.doc) *: xi pravena sirana * * ······ · · · * * · · * · · · * · · iště stanov stanov stanov stanov stanov stanov stanov stanov stanov iště stanov stanov stanov stanov stanov stanov stanov stanov stanov stanov stanov stanov,. 16 78248 f78248a.doc1 The transaction system of claim 1 16 78248 (78248a.doc) • ftp ftft ft ft ft ft ft ft ft ft ft ft ft ft ft ft ft ft ft ft · ft ft ··, and that establishing a video and audio communication link between a duty station and one of the client stations is performed in response to input to the selector unit of the communication link. 16 78248 (78248a.doc) * 4 * * * * * * * * * * * * * * * * * * * * · · · · · · · · Controllable in the first position of the cover wall by the client, and which is in its second position spaced apart from the component and provides access for service maintenance. 16 78248 (78248a.doc) • · ··· · φ φφφφ · · φφφ φ φ · ΦΦ · · · φ · φ φ * * The CCTV camera, the means for transmitting the audio signal, the means for receiving the audio signal, or the terminal device for delivering and receiving the carrier is arranged in a carrier coupling with the carrier frame. 17. The transaction system of claim 16, wherein the video material presentation apparatus comprises a computer that is operatively connected to a data storage memory including presentation image data, and which is operatively connected to a transmission line, and that the presentation image material is changeable by means of a transmission line. The transaction system of claim 3, wherein the building comprises a security room, the service station being located in the security room, and the client station being conveniently located outside the security room. 19. The transaction system of claim 18, wherein the system further comprises a plurality of client stations located in the building, and wherein each of said client stations is arranged in operative communication with the service station. 20. The transaction system of claim 2, wherein the method of creating a client site comprises the steps of: providing a hole in the wall of the building; placing the support frame in an opening in the load-bearing coupling to the wall; and 21. The transaction system of claim 20, wherein the client station further comprises a cover wall, the method of forming the client station comprising the step of adjustably positioning the cover wall in a wall-supporting structure such that the cover wall is adjustable between a first position in which it covers an opening in the wall, and a second position in which it is spaced from the opening. Transaction system according to claim 21, characterized in that the step of adjustably mounting the cover wall comprises operatively connecting said cover wall to the support frame by means of a hinge. Transaction system according to claim 21, characterized in that the cover wall is in the first position adjacent to the wall and extends generally around the support frame. 24. The transaction system of claim 1, wherein the system comprises a plurality of client stations arranged in operative communication with the service station, and wherein each client station comprises a client-operable terminal from the location, and wherein the system further comprises queuing indication means. arranged in a duty station, which are arranged in operative communication with each controllable terminal, said queuing indicating means for generating, on the one hand, a shifting command comprising data representing the time sequence of the activation intervals 1fi 7H248 177848a dncl - 43 • 9,999 25. The transaction system of claim 24, wherein the service station further comprises a communication link selector unit, the system serving for selectively bringing the service station into a video and audio communication link with one of the client stations in response to inputs to the selector unit. that the communication link selector unit is operatively connected to the queuing indicating means, and that the queuing indicating means serves to interrupt the sorting command containing data representing the status of one client station in response to bringing the client station and the service station to the queue video and audio communication link through the operation of the selector unit. 26. The transaction system of claim 25, wherein the controllable terminal comprises a sensor for indicating the presence of a client, and wherein the queuing indication means serves to delay the activation of the insertion of data representing the status of one client location into the sort command when the client site and the service station is located in a video and audio communication link. 27. The transaction system of claim 26, wherein the queuing indicating means serves to re-include data representing the status of a single client location in the sequencing command after the sensor for indicating the presence of the client in that client. 1fi 7A94A 17A94fia cake, «. tvuciiia rt 'I »interrupted the indication of its presence until the client and service post were subsequently put into communication communication and the client's indication was put back into operation. 28. The transaction system comprises: a building with an interior space; a duty station, arranged in the interior, comprising: display screen; CCTV camera; means for transmitting the audio signal and means for receiving the audio signal; and an end device of a pneumatic piping conveying system for feeding and receiving a carrier; and at least one accessible client station, arranged in the interior space and separated from the service station by at least one interior wall of the building, comprising: a control display arranged in operative connection to the CCTV camera of the duty station; A CCTV camera arranged in operative connection to the service station display; means for transmitting the audio signal and means for receiving the audio signal in operative connection with means for transmitting the audio signal and means for receiving the audio signal of the service station; and an end device of a pneumatic pipe conveyor system for delivering and receiving a carrier in operative communication with an end device of a pneumatic pipe conveyor system for feeding and receiving a carrier 29. The transaction system of claim 14, further comprising an image material presentation apparatus for transmitting an image signal including propagation material, and which is arranged in operative connection with the image signal switching means, the means for displaying the image signal. for switching the video signal, it serves to selectively connect the apparatus for presenting the video material with the display of the client station by means of which the promotional material is presented. 30. A transaction system comprising a client unit created in a manner comprising the steps of: (a) securing the interior wall of the building comprising a through hole; (b) placing the support frame in the opening in the load-bearing coupling with the wall; and (c) positioning the at least one component for carrying out the transaction in a carrier coupled to the carrier frame; and (d) depositing the cover wall in a supporting coupling with a wall in which it overlaps the opening in the wall, the cover wall comprising an opening component such that, in a position in which the cover wall overlaps the opening in the wall, the transaction component is accessible via said opening components. Transaction system according to claim 30, characterized in that step (d) comprises releasably fitting the cover wall into a supporting coupling with a building wall. 32. The transaction system of claim 30, wherein step (d) comprises adjustably locating the cover wall of the load-bearing coupling with the building wall by means of a hinge connection such that the cover wall is adjustable between a first position in which it overlaps the opening in the wall; and a second position at a distance from the opening. 33. The transaction system of claim 32, wherein the method further comprises the step of releasably securing the cover wall in its first position by operatively engaging said cover wall with the support frame in an area spaced apart from the hinge connection. 34. The transaction system of claim 33, wherein when the cover wall is moved to the first position, the cover wall is in a generally adjacent abutment to the wall and surrounds the support frame. 35. The transaction system of claim 30, wherein step (b) comprises framing an opening in the wall with the opening by the bounding support frame, and wherein step (c) comprises positioning the components for carrying out the transaction in a carrier coupling with the bounding support frame. 36. Transaction system according to claim 35, characterized that step (b) further contains aligning the subframe into the supporting frame with the bounding supporting frame, and that step (c) comprises positioning the component for performing the transaction in the supporting frame with the subframe. The transaction system of claim 35, 38. The transaction system of claim 37, wherein the door frame comprises two generally vertical uprights extending parallel to the vertical, and wherein step (b) further comprises aligning a subframe extending in the aperture between the two uprights, and wherein the step of: (c) including positioning the component for carrying out the transaction in a subframe carrier. 39. The transaction system of claim 30, wherein the transaction component comprises an image display, a CCTV camera, audio signal transmitting means, audio signal receiving means, or a terminal device for delivering and receiving a client location carrier.