CR11382A - Sistema de gestion del conocimiento - Google Patents

Sistema de gestion del conocimiento

Info

Publication number
CR11382A
CR11382A CR11382A CR11382A CR11382A CR 11382 A CR11382 A CR 11382A CR 11382 A CR11382 A CR 11382A CR 11382 A CR11382 A CR 11382A CR 11382 A CR11382 A CR 11382A
Authority
CR
Costa Rica
Prior art keywords
incident
management system
knowledge management
resolution
user interface
Prior art date
Application number
CR11382A
Other languages
English (en)
Inventor
Daniel Douglas Grace
Srinivas Darga
Eric Nathaniel Hunsaker
Bryce Robert Elliott
Rajaraman Viswanathan
Michael J Schereder
Greg M Lavelle
Darryl Alan Sansbury
Christine Roche
Rama Rao Pandrapagada
Original Assignee
Bank Of America
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bank Of America filed Critical Bank Of America
Publication of CR11382A publication Critical patent/CR11382A/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Finance (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Technology Law (AREA)
  • Development Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Testing, Inspecting, Measuring Of Stereoscopic Televisions And Televisions (AREA)
  • Supply And Distribution Of Alternating Current (AREA)
  • Remote Monitoring And Control Of Power-Distribution Networks (AREA)

Abstract

El sistema de gestion del conociemiento visualiza, por medio de una interfaz de usuario, al menos la siguiente informacion relacionada con al menos un incidente, el estatus actual del incidente, las pautas de recuperacion para lograr la resolucion del incidente y los valores de puntaje asociados con el incidente.
CR11382A 2009-04-22 2010-04-21 Sistema de gestion del conocimiento CR11382A (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US12/428,330 US8589196B2 (en) 2009-04-22 2009-04-22 Knowledge management system

Publications (1)

Publication Number Publication Date
CR11382A true CR11382A (es) 2010-08-11

Family

ID=42245529

Family Applications (1)

Application Number Title Priority Date Filing Date
CR11382A CR11382A (es) 2009-04-22 2010-04-21 Sistema de gestion del conocimiento

Country Status (6)

Country Link
US (1) US8589196B2 (es)
CN (1) CN101937527A (es)
CR (1) CR11382A (es)
GB (1) GB2469741A (es)
MX (1) MX2010004343A (es)
SG (1) SG166078A1 (es)

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US9270749B2 (en) * 2013-11-26 2016-02-23 International Business Machines Corporation Leveraging social media to assist in troubleshooting
US20150302337A1 (en) * 2014-04-17 2015-10-22 International Business Machines Corporation Benchmarking accounts in application management service (ams)
US10217171B2 (en) 2014-12-15 2019-02-26 Hartford Fire Insurance Company System to administer insurance knowledge management tool
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US11424998B2 (en) * 2015-07-31 2022-08-23 Micro Focus Llc Information technology service management records in a service level target database table
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US10310933B2 (en) 2017-01-13 2019-06-04 Bank Of America Corporation Near real-time system or network incident detection
US10990915B2 (en) 2017-01-13 2021-04-27 Bank Of America Corporation Near real-time system or network incident detection
US10783473B2 (en) 2017-01-13 2020-09-22 Bank Of America Corporation Near Real-time system or network incident detection
US20190378073A1 (en) * 2018-06-08 2019-12-12 Jpmorgan Chase Bank, N.A. Business-Aware Intelligent Incident and Change Management
US11481581B2 (en) * 2018-08-23 2022-10-25 Florida Power & Light Company Proactive power outage impact adjustments via machine learning
US11599402B2 (en) * 2019-08-01 2023-03-07 EMC IP Holding Company LLC Method and system for reliably forecasting storage disk failure
US11221907B1 (en) 2021-01-26 2022-01-11 Morgan Stanley Services Group Inc. Centralized software issue triage system
US11481415B1 (en) * 2021-03-30 2022-10-25 International Business Machines Corporation Corpus temporal analysis and maintenance
JP7339298B2 (ja) * 2021-05-27 2023-09-05 株式会社日立製作所 情報処理システム及び方法並びに装置
KR102432284B1 (ko) * 2021-07-28 2022-08-12 인프라닉스 아메리카 코퍼레이션 It관리대상의 이벤트 알람이나 장애 문제를 실시간 자동으로 조치하는 시스템 및 그 운용방법
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Also Published As

Publication number Publication date
MX2010004343A (es) 2010-10-21
SG166078A1 (en) 2010-11-29
GB201006634D0 (en) 2010-06-02
GB2469741A (en) 2010-10-27
CN101937527A (zh) 2011-01-05
US20100275054A1 (en) 2010-10-28
US8589196B2 (en) 2013-11-19

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Legal Events

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FA Abandonment or withdrawal (granting procedure)