CR11378A - Monitoreo del desempeno del sistema de gestion del conocimiento mediante un tablero de control - Google Patents

Monitoreo del desempeno del sistema de gestion del conocimiento mediante un tablero de control

Info

Publication number
CR11378A
CR11378A CR11378A CR11378A CR11378A CR 11378 A CR11378 A CR 11378A CR 11378 A CR11378 A CR 11378A CR 11378 A CR11378 A CR 11378A CR 11378 A CR11378 A CR 11378A
Authority
CR
Costa Rica
Prior art keywords
performance
monitoring
control board
management system
knowledge management
Prior art date
Application number
CR11378A
Other languages
English (en)
Inventor
Daniel Douglas Grace
Srinivas Darga
Eric Nathaniel Hunsaker
Bryce Robert Elliott
Rajaraman Viswanathan
Michael J Schereder
Greg M Lavelle
Darryl Alan Sansbury
Christine Roche
Rama Rao Pandrapagada
Original Assignee
Bank Of America
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bank Of America filed Critical Bank Of America
Publication of CR11378A publication Critical patent/CR11378A/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Data Mining & Analysis (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Technology Law (AREA)
  • Debugging And Monitoring (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

El sistema de monitoreo del desempeno mediante un tablero de control es utilizado para dar seguimiento, medir y resolver incidentes que ocurren dentro de los canales, sub- canales, sistemas y aplicaciones de una organizacion.
CR11378A 2009-04-22 2010-04-21 Monitoreo del desempeno del sistema de gestion del conocimiento mediante un tablero de control CR11378A (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US12/428,333 US8996397B2 (en) 2009-04-22 2009-04-22 Performance dashboard monitoring for the knowledge management system

Publications (1)

Publication Number Publication Date
CR11378A true CR11378A (es) 2010-08-11

Family

ID=42245533

Family Applications (1)

Application Number Title Priority Date Filing Date
CR11378A CR11378A (es) 2009-04-22 2010-04-21 Monitoreo del desempeno del sistema de gestion del conocimiento mediante un tablero de control

Country Status (6)

Country Link
US (1) US8996397B2 (es)
CN (1) CN101923674A (es)
CR (1) CR11378A (es)
GB (1) GB2469742A (es)
MX (1) MX2010004345A (es)
SG (1) SG166079A1 (es)

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US11640434B2 (en) * 2017-04-19 2023-05-02 Servicenow, Inc. Identifying resolutions based on recorded actions
US10666494B2 (en) 2017-11-10 2020-05-26 Nyansa, Inc. System and method for network incident remediation recommendations
US10949287B2 (en) * 2018-09-19 2021-03-16 International Business Machines Corporation Finding, troubleshooting and auto-remediating problems in active storage environments
JP7211039B2 (ja) * 2018-11-29 2023-01-24 株式会社リコー 情報処理装置、情報処理システム、電子黒板装置、制御方法、およびプログラム
US20200293946A1 (en) * 2019-03-15 2020-09-17 Accenture Global Solutions Limited Machine learning based incident classification and resolution
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Also Published As

Publication number Publication date
CN101923674A (zh) 2010-12-22
SG166079A1 (en) 2010-11-29
GB2469742A (en) 2010-10-27
MX2010004345A (es) 2010-10-21
US20100274596A1 (en) 2010-10-28
US8996397B2 (en) 2015-03-31
GB201006638D0 (en) 2010-06-02

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Legal Events

Date Code Title Description
FA Abandonment or withdrawal (granting procedure)