CN2718685Y - Self-service terminal and self-service system with visual conversation - Google Patents
Self-service terminal and self-service system with visual conversation Download PDFInfo
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- CN2718685Y CN2718685Y CN 200420034863 CN200420034863U CN2718685Y CN 2718685 Y CN2718685 Y CN 2718685Y CN 200420034863 CN200420034863 CN 200420034863 CN 200420034863 U CN200420034863 U CN 200420034863U CN 2718685 Y CN2718685 Y CN 2718685Y
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Abstract
The utility model discloses a self-service terminal and self-service system with visual conversations, comprising a control module, a touch screen, an I C card reader-writer, an operation keyboard, a communication module, a personal identification device, a shipment device, an image intaking device, a speech device, etc. The self-service system comprised by the self-service terminal can provide the users with services of self-help selling cards, self-help selling tickets, self-help selling goods, self-help information inquiry, self-help fee collecting, self-help depositing, self-help transferring account, industry transaction inquiring and transacting, and advertisement broadcasting. By the visual conversation device like the image intaking device of the self-service terminal and the speech device, the face-to-face connection is established with the duty terminal service of the self-help service system. The time and space of the face-to-face service are largely extended, and the operating cost of the self-help service equipment can be efficiently reduced.
Description
Technical field
The utility model relates to a kind of self-service terminal and self-help serving system that has visual dialog.
Background technology
Along with popularizing gradually of ATM (automatic teller machine) and commercial automatic vending machine, Self-Service has obtained development fast in recent years, traditional service mode has been broken in Self-Service, has expanded the time and the space of commerce services, brings great convenience for people's life.But the service content of existing self-service equipment is all more single, can only finish the function of withdrawing the money as ATM (Automatic Teller Machine), and automatic vending machine can only be finished the sale of commodity.Because self-service equipment all is the comparatively expensive commodity of price, the service of function singleness, mode dullness has improved the operation cost of self-service equipment greatly, has limited the development of Self-Service.
Summary of the invention
The purpose of this utility model provides a kind of self-service terminal and self-help serving system that has visual dialog, and this self-help serving system can be the user of self-service terminal and the service that service terminal on duty provides " face-to-face ".
For achieving the above object, originally the self-service terminal that has visual dialog comprises control module, touch-screen, IC-card read write line, operation keyboard, communication module etc., it is characterized in that: also comprise the image shooting device, the image shooting device connects with control module, is used to take in self-service terminal user's image information.
The above-mentioned self-service terminal that has visual dialog also comprises voice device, and voice device connects with control module, in order to typing user's voice or broadcast voice.
The above-mentioned self-service terminal that has visual dialog also comprises identity recognition device, and identity recognition device connects with control module, in order to identification user's electronic identity information or vision identity information or other biological characteristic information.
The above-mentioned self-service terminal that has visual dialog also comprises the shipment device, and the shipment device links to each other with control module, according to the instruction of control module, can give the user by on-the-spot Goods Outwards.
Self-help serving system based on the self-service terminal that has visual dialog comprises
One comprehensive server connects with self-service terminal by network, in order to receive the solicited message of self-service terminal, according to solicited message, activates service terminal on duty and connects with self-service terminal;
At least one self-service terminal, connect with comprehensive server by network, self-service terminal comprises control module, touch-screen, IC-card read write line, operation keyboard, communication module, image shooting device, voice device, shipment device, identity recognition device, in order to finish the selected service of user;
And at least one service terminal on duty, connect with comprehensive server by network, connect with self-service terminal through the comprehensive server activation, in order to finish selected service.
The self-help serving system that has visual dialog provides interactively self-service business service, its general service procedure is as follows: client selects certain service at self-service salesperson terminal, if this service needs remote interaction, then this client's acoustic image and relevant information are sent to the comprehensive server of service centre by network (wired or wireless), comprehensive server switches to corresponding service terminal on duty according to the kind of service with all relevant informations of this client, desk clerk's audio and video information and related service information are back to the self-service terminal at client place simultaneously, like this, set up between self-service terminal and the service terminal on duty a kind of based on user and desk clerk between " face-to-face ", service special line with long-distance interactive of visual dialog function, to finish information, commodity, with the trading function of currency and related service, finish up to whole service.
Originally the self-help serving system that has visual dialog can be the user provides the self-service card of selling, ticketing, sell goods, the bootstrap message inquiry, self-help charging, self-help deposit, transfer accounts, the industry service inquiry with handle, services such as ad playing, the service content that has overcome existing self-service equipment is single, the method of service dullness, the shortcoming that operation cost is high, simultaneously, has the self-help serving system of visual dialog function as long as arrange a spot of waiter on duty in service centre, the user just can be anywhere, can obtain any time the service of " face-to-face ", the time and the space of " face-to-face " service have been expanded greatly, make things convenient for the user, and can reduce the operation cost of self-service equipment effectively.
Description of drawings
Fig. 1 is the structural representation that has the self-help serving system of visual dialog.
Fig. 2 buys the process flow diagram of mobile communication card at the self-service terminal that has visual dialog for the user.
Embodiment
Below in conjunction with the drawings and specific embodiments the utility model is further described.
Referring to Fig. 1,1 is self-service terminal among the figure, the control section 1 of self-service terminal is mainly by control module 101, touch-screen 102, IC-card read write line 103, keyboard 104, image shooting device 105, voice device 106, communication module 107, identity recognition device 108, shipment device 109 compositions such as grade, touch-screen 102, IC-card read write line 103, keyboard 104, image shooting device 105, voice device 106, communication module 107, identity recognition device 108, shipment device 109 links to each other with control module 101 respectively, and control module 101 is used for controlling the various services of self-service terminal and is undertaken by preset program; IC-card read write line 103 is used for reading and writing various trading cards, as information such as bank card, transportation card, forthcoming I.D.s, so that the service of various card base is provided; Touch-screen 102 is used for showing that control module 101 is also delivered to touch-screen 102 with Transaction Information and result, the guides user transaction from the waiter's of service centre image information and Query Information, option dealing kind; Function key on the keyboard 104 provides the means of quick incision for the user, and as long as the user is once entering function corresponding by function key, and needn't select a series of order; Numerical key on the keyboard 104 is mainly used to import user cipher, must the time can use fingerprint, rainbow mould recognition system, ID Card Recognition System to substitute; Image shooting device 105, voice device 106 these two equipment are with user's audio and video information and the online typing of other necessary image information (as I.D. etc.), after the processing and compression through control module 101, by the relevant on duty service terminal of wired or wireless network delivery to service centre, equally, service terminal waiter's on duty audio and video information also is back to self-service terminal, image is displayed on the touch-screen 102, sound is play by voice device, thereby implements the service of video intercom; Communication module 107 connects self-service terminal 1 through network 2 with service centre 3, form a whole network.Identity recognition device 108 can be the card machine equipment, in order to read user's electronic identity information, also can be fingerprint identification equipment or rainbow mould identification equipment, in order to read user's biological property information, also can be the I.D. scanner, in order to read the visual information of user identity card; Shipment device 109 can be given the user by on-the-spot Goods Outwards according to the instruction of control module; Network 2 is can be wired or wireless net, and it is the tie that self-service terminal 1 and service centre 3 get in touch.The comprehensive server 301 of service centre 3 is computer generalization servers, it carries out cluster management to self-service terminal, finish real-time monitoring to self-service terminal 1, data transfer management, the operation data statistics, fault warning, the additions and deletions website, operations such as far end system maintenance and upgrading, for the large-scale application of self-service terminal 1 provides stable support platform, and be responsible for dispatching corresponding service terminal on duty 302 according to the request of self-service terminal 1 and carry out the private leased circuit service of " face-to-face " with self-service terminal 1, finish various required services, service terminal 302 on duty can be general terminal, also can other have the intelligent terminal of display, be provided with image shooting device and voice device in the service terminal 302 on duty, the image shooting device is in order to take in desk clerk's image, and voice device is in order to play voice or typing desk clerk's voice.
Originally the self-help serving system that has visual dialog can self-servicely be sold card, ticketing for the user provides on-the-spot, sell goods, the bootstrap message inquiry, self-help charging, is transferred accounts at self-help deposit, the industry service inquiry with handle services such as ad playing.
Need behind on-the-spot purchase UNICOM/cell phone on the self-service terminal as the user, need handle when opening an account business, the user selects to open an account function at self-service terminal, self-service terminal sends to this request the comprehensive server of service centre, comprehensive server is connected to service terminal on duty with self-service terminal, handle the business of opening an account of " face-to-face " by the desk clerk is long-range to the user, service procedure as shown in Figure 2, concrete steps are as follows:
1, the user selects " mobile phone is opened an account " function, enter to select phone number type interface, and be Global Link, walk in the Divine Land as the cell phone type of number; UNICOM's phone number type is CDMA, GSM etc.
2, after the phone number type that the user selects to open an account, select service package (the full township as UNICOM is logical, new master E family etc.) and phone number under the type.If on the service terminal there be not the phone number of the type, then provide user's helpful tips information.
3, after the user chooses the own phone number and set meal type that will open an account, service terminal loads I.D. identification core, if load successfully, then send service request to salesman's transfer management system of attending a banquet, salesman's transfer management system of attending a banquet is asked according to the user, distributes idle salesman for this user; If load the failure of I.D. core, then service terminal provides the helpful tips of user's " I.D. scanner fault "; If all salesmans are no-trunk, then service terminal provides the helpful tips of user's " salesman is no-trunk ".
4, set up video between the salesman of service terminal and distribution and connect, the user exchanges face-to-face with the salesman.
5, the salesman sends the instruction that requires the scanning input I.D., after service terminal waits for that the user puts into I.D., begin scanning identification user identity card, as scan and discern successfully, then send I.D. image and the every information of I.D. that identifies, as name, sex, nationality, date of birth etc. to the salesman; As scan recognition failures, whether service terminal prompting user selects to rescan.
6, after the salesman receives the I.D. image and information that service terminal transmits, this user's I.D. is examined, as examined qualifiedly, then send the information that requires the user to pay to prestore telephone expenses to service terminal; As examine defectively, then withdraw from this business handling; Rescan I.D. as needs, then service terminal rescans the user identity card according to salesman's information command.
7, the user pays the mobile phone telephone expenses that prestore, and after premium received was enough, service terminal went out the mobile phone card for the user; As withdraw from or service terminal goes out card crash in the middle of paying, service terminal is printed cash refund slip for the user.
8, service terminal prompting user is after good oneself the name of mobile phone card good sign, put into certificate scanning mouth, the scanning cell phone card scans successfully, then transmits mobile phone card image and the user information (as the number of opening an account, set meal type, the telephone expenses that prestore, paid telephone expenses etc.) of opening an account to the salesman; As scan unsuccessfully, and then point out the user whether to rescan, do not rescan then and print cash refund slip to the user.
9, after the salesman examined the mobile phone card image and the information of opening an account, it was qualified to examine, and then handles the business of opening an account for the user; Examine defectively, need rescan, then send to service terminal and rescan instruction, service terminal rescans and sends user's information of opening an account.
10, salesman's business of opening an account for the user handles is successful, sends transacting business to service terminal and successfully instructs, and service terminal is printed the document of opening an account for the user, and business is finished, and service terminal withdraws from.
Claims (5)
1, a kind of self-service terminal that has visual dialog comprises control module, touch-screen, IC-card read write line, operation keyboard, communication module, it is characterized in that: also comprise the image shooting device, the image shooting device connects with control module.
2, the self-service terminal that has visual dialog according to claim 1 is characterized in that: also comprise voice device, voice device connects with control module.
3, the self-service terminal that has visual dialog according to claim 1 is characterized in that: also comprise the inspecting identity experiment device, the inspecting identity experiment device connects with control module.
4, the self-service terminal that has visual dialog according to claim 1 is characterized in that: also comprise the shipment device, the shipment device links to each other with control module.
5, a kind of self-help serving system that has visual dialog is characterized in that: comprise
One comprehensive server connects with self-service terminal by network, receives the solicited message of self-service terminal, according to solicited message, activates service terminal on duty and connects with self-service terminal;
At least one self-service terminal, connect with comprehensive server by network, self-service terminal comprises control module, touch-screen, IC-card read write line, operation keyboard, communication module, image shooting device, voice device, identity recognition device, shipment device, and self-service terminal is finished the selected service of user; And
At least one service terminal on duty connects with comprehensive server by network, activates through comprehensive server to connect with self-service terminal, finishes selected service.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200420034863 CN2718685Y (en) | 2004-01-13 | 2004-01-13 | Self-service terminal and self-service system with visual conversation |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200420034863 CN2718685Y (en) | 2004-01-13 | 2004-01-13 | Self-service terminal and self-service system with visual conversation |
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| Publication Number | Publication Date |
|---|---|
| CN2718685Y true CN2718685Y (en) | 2005-08-17 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200420034863 Expired - Fee Related CN2718685Y (en) | 2004-01-13 | 2004-01-13 | Self-service terminal and self-service system with visual conversation |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102622707A (en) * | 2012-02-15 | 2012-08-01 | 孙大利 | Self-service account opening system and self-service account opening method thereof |
| CN102663861A (en) * | 2012-02-15 | 2012-09-12 | 孙大利 | Self-service account opening teller machine |
| CN1984190B (en) * | 2005-10-04 | 2013-05-29 | 罗伯特·博世公司 | Method and apparatus for organizing and optimizing content in dialog systems |
| CN103177359A (en) * | 2013-03-11 | 2013-06-26 | 李嵩涵 | Automatic cashier and sales management system device |
| CN105701653A (en) * | 2016-01-20 | 2016-06-22 | 浙江工商大学 | Internet payment method and system for process-type self-service selling machine |
| CN106584481A (en) * | 2017-01-20 | 2017-04-26 | 南京邮电大学 | Service robot applied to China Mobile business hall and operation method of robot |
| CN113096259A (en) * | 2021-04-15 | 2021-07-09 | 江西方兴科技有限公司 | Multi-service function highway miniature service area |
-
2004
- 2004-01-13 CN CN 200420034863 patent/CN2718685Y/en not_active Expired - Fee Related
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1984190B (en) * | 2005-10-04 | 2013-05-29 | 罗伯特·博世公司 | Method and apparatus for organizing and optimizing content in dialog systems |
| CN102622707A (en) * | 2012-02-15 | 2012-08-01 | 孙大利 | Self-service account opening system and self-service account opening method thereof |
| CN102663861A (en) * | 2012-02-15 | 2012-09-12 | 孙大利 | Self-service account opening teller machine |
| CN102622707B (en) * | 2012-02-15 | 2016-03-02 | 孙大利 | Self-help account opening system and self-help account opening method thereof |
| CN103177359A (en) * | 2013-03-11 | 2013-06-26 | 李嵩涵 | Automatic cashier and sales management system device |
| CN105701653A (en) * | 2016-01-20 | 2016-06-22 | 浙江工商大学 | Internet payment method and system for process-type self-service selling machine |
| CN106584481A (en) * | 2017-01-20 | 2017-04-26 | 南京邮电大学 | Service robot applied to China Mobile business hall and operation method of robot |
| CN113096259A (en) * | 2021-04-15 | 2021-07-09 | 江西方兴科技有限公司 | Multi-service function highway miniature service area |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| C17 | Cessation of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20050817 |