CN218336126U

CN218336126U - Integrated customer service terminal

Info

Publication number: CN218336126U
Application number: CN202222286724.XU
Authority: CN
Inventors: 丁瑞; 肖钢; 潘建东; 陈亮; 程曦
Original assignee: China Securities Co Ltd
Current assignee: China Securities Co Ltd
Priority date: 2022-08-30
Filing date: 2022-08-30
Publication date: 2023-01-17
Anticipated expiration: 2032-08-30

Abstract

The embodiment of the utility model provides an integration customer service terminal relates to electronic commerce equipment technical field, the terminal includes: the system comprises a shell, a main control device, a display screen, a terminal management key, an identity recognition device, an input device, an earphone with a microphone and a telephone; the main control device is arranged in a cavity of the shell; the display screen, the terminal management keys and the telephone are fixed on the front panel of the shell; the earphone is hung on the outer surface of the shell; the display screen and the terminal management key are in wired connection with the main control device in a non-pluggable mode; the identity recognition device, the earphone and the input device are in communication connection with the master control device in a wireless mode or a non-pluggable wired mode. Use the embodiment of the utility model provides an integration customer service terminal can improve the security of customer data.

Description

Integrated customer service terminal

Technical Field

The utility model relates to an electronic commerce equipment technical field especially relates to an integration customer service terminal.

Background

With the rapid development of digital economy, data security is more and more important to people. In various industries, customer service personnel need to communicate with clients continuously, terminals used by the customer service personnel often store a large amount of client data, the data belong to client privacy, and data leakage can bring loss to the clients. Therefore, how to prevent the leakage of the client data becomes an important research topic.

SUMMERY OF THE UTILITY MODEL

An object of the embodiment of the utility model is to provide an integration customer service terminal to improve customer data's security. The specific technical scheme is as follows:

the embodiment of the utility model provides an integration customer service terminal, the terminal includes: the system comprises a shell, a main control device, a display screen, a terminal management key, an identity recognition device, an input device, an earphone with a microphone and a telephone; wherein,

the main control device is arranged in the cavity of the shell; the display screen, the terminal management keys and the telephone are fixed on the front panel of the shell; the earphone is hung on the outer surface of the shell;

the display screen and the terminal management key are in wired connection with the main control device in a non-pluggable mode;

the identity recognition device, the earphone and the input device are in communication connection with the main control device in a wireless mode or a non-pluggable wired mode.

The utility model discloses an embodiment, the terminal still includes: three baffles;

wherein, the two baffles are fixed at the left end and the right end of the rest baffle;

the space enclosed by the three baffles is used for placing the shell.

In an embodiment of the present invention, the housing is fixed to the remaining baffle.

The utility model discloses an embodiment, the terminal still includes: a support table;

the identity recognition device and the input device are placed on the supporting table.

The utility model discloses an embodiment, the terminal still includes: an image acquisition device and/or an illumination device;

the image acquisition equipment, lighting apparatus adopt can not plug the mode with master control set wired connection is fixed in the front panel of casing.

In one embodiment of the present invention, the telephone includes: the telephone comprises a telephone receiver, a telephone display screen, telephone number keys and telephone function keys; the telephone receiver, the telephone display screen, the telephone number keys and the telephone function keys are all fixed on the front panel.

The utility model discloses an embodiment, the phone display screen is located display screen's left side, the phone earphone is located phone display screen left side, phone number key is located phone display screen downside, the phone function key is located phone display screen right side, and be located display screen's left side.

The utility model discloses an embodiment, the terminal management button includes: terminal function keys and system function keys.

In an embodiment of the present invention, the identification device is: fingerprint recognition device or face recognition device.

In one embodiment of the present invention, the input device includes: a keyboard and a mouse; or the input device is a touch screen.

By the above, the embodiment of the utility model provides an integration customer service terminal has integrateed various parts of being convenient for customer service personnel work such as telephone, earphone, and customer service personnel can take at any time at the in-process of actual work, provides convenience for customer service personnel's work. Additionally, like this the embodiment of the utility model provides a part, module etc. in the integration customer service terminal all can unify the customization to can be convenient for unified management and deployment. Moreover, all parts connected with the main control device in the integrated customer service terminal are connected in a wireless mode or a non-pluggable wired mode instead of being connected with the main control device in a pluggable mode based on an external communication interface, so that the whole integrated customer service terminal body is ensured not to contain the external communication interface, the client data stored in the terminal can be prevented from leaking through the external communication interface, and the security of the client data is improved.

Of course, it is not necessary for any particular product to achieve all of the above-described advantages simultaneously.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and other drawings can be obtained by those skilled in the art according to the drawings.

Fig. 1 is a schematic structural diagram of a first integrated customer service terminal provided in an embodiment of the present invention;

fig. 2 is a schematic structural diagram of a second integrated customer service terminal provided in an embodiment of the present invention;

fig. 3 is a schematic structural diagram of a third integrated customer service terminal according to an embodiment of the present invention;

fig. 4 is a schematic structural diagram of a fourth integrated customer service terminal according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of a fifth integrated customer service terminal provided in the embodiment of the present invention.

Wherein, 1-shell; 2-a display screen; 3-terminal management key; 4-an identity recognition device; 5-an input device; 6-earphone with microphone; 7-a telephone; 8-a baffle plate; 9-a baffle plate; 10-a baffle plate; 11-a support table; 12-an image acquisition device; 13-a lighting device; 31-terminal function keys; 32-system function keys; 51-a keyboard; 52-mouse; 71-a handset; 72-phone display screen; 73-telephone number keys; 74-phone function keys.

Detailed Description

The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only some embodiments of the present invention, not all embodiments. Based on the embodiments in the present disclosure, all other embodiments obtained by those skilled in the art based on the present application all belong to the protection scope of the present disclosure.

Referring to fig. 1, fig. 1 is a schematic structural diagram of a first integrated customer service terminal provided in an embodiment of the present invention, as shown in fig. 1, the integrated customer service terminal includes: the system comprises a shell 1, a main control device, a display screen 2, a terminal management key 3, an identity recognition device 4, an input device 5, an earphone 6 with a microphone and a telephone 7; wherein,

the main control device is arranged in the cavity of the shell 1; the display screen 2, the terminal management key 3 and the telephone 7 are fixed on the front panel of the shell 1; the earphone 6 is hung on the outer surface of the shell 1;

the display screen 2 and the terminal management key 3 are in wired connection with the main control device in a non-pluggable mode;

the identity recognition device 4, the earphone 6 and the input device 5 are in communication connection with the main control device in a wireless mode or a non-pluggable wired mode.

First, each component included in the integrated service terminal will be described.

The housing 1 may be made of a plate material, has a certain three-dimensional shape, and includes a closed cavity, and the cavity may be used to place a main control device. For example, the three-dimensional shape may be a rectangular parallelepiped, a cube, or the like.

The panel of the sheet material of the side of the housing 1 facing the user may be referred to as the front panel of the housing 1.

The embodiment of the present invention is not limited to the specific material of the above-mentioned plate, and for example, the plate may be thermoplastic plastic, such as ABS (Acrylonitrile-Butadiene-Styrene) plastic, or alloy, composite material, etc.

The main control device is arranged in the cavity of the shell 1 and can comprise a circuit main board, a controller, a memory, a register, a communication module and other components, and an operating system runs in the main control device and is used for providing various service functions required to be handled by customer service staff.

For example, when the integrated customer service terminal is applied to the field of stock exchange, the main control device may include a communication interface, which can be connected to an internal server of the stock exchange system, and the functions of the operating system running in the main control device may include customer data recording, customer service handling, task display, and the like.

The controller may be a CPU, and the operating system may be a Windows operating system or an Android operating system.

The display screen 2 is used for displaying a system interface of an operating system running in the main control device. The screen material of the display screen 2 may be a PLS (Plane-to-line switching) panel, an IPS (In-Plane switching) panel, or the like.

The terminal management key 3 is used for controlling the terminal state or setting the operating system.

In one embodiment, the terminal management key 3 may include a terminal function key and a system function key. Refer specifically to the embodiment shown in the following fig. 2, which will not be described in detail here.

The identity recognition device 4 is used for authenticating the identity of the customer service staff, and the customer service staff can log in the operating system and normally use the terminal after passing the authentication. This prevents foreign personnel from logging onto the operating system at will without permission.

In one embodiment, the identification device 4 may be a fingerprint recognition device for collecting and recognizing fingerprint information of the customer service personnel. The fingerprint identification device can effectively identify the identity of personnel, and is favorable for accurately authenticating the identity of customer service personnel.

In another embodiment, the identity recognition device 4 may be a face recognition device for collecting and recognizing a face image of the customer service person. The face recognition device can effectively identify the identity of the personnel, and is favorable for accurately authenticating the identity of the customer service personnel.

The input device 5 is used for inputting information to the integrated customer service terminal, and a customer service person can use the input device 5 to input information such as data and instructions to the terminal, thereby storing data in the terminal, controlling the terminal, and the like.

In one embodiment, the input device 5 may include a keyboard and a mouse, as described in more detail in the embodiment shown in FIG. 2 below.

In another embodiment, the input device 5 may be a touch screen.

The earphone 6 is provided with a microphone capable of collecting voice of customer service staff and is hung on the outer surface of the shell 1 of the integrated customer service terminal, and the customer service staff can take the earphone at any time so as to conveniently use the earphone 6 to carry out voice communication with customers.

In particular, the outer surface of the housing 1 may be provided with a hook, so that the earphone 6 can be hung on the hook.

The telephone 7 is connected with a telephone communication system and is used for realizing the active communication between customer service personnel and a client, the return visit communication between the client and the customer service personnel and the like.

For example, when the integrated customer service terminal is applied to the field of securities trading, the telephone 7 can be connected with a telephone traffic system of customer service personnel of a security company, so that the customer service personnel can communicate with customers by using the telephone 7, and other personnel of the security company can call the customer service personnel by using the telephone 7.

In one embodiment, the telephone 7 may be an integrated telephone, and the handset may include a display, numeric keys, and function keys.

In another embodiment, the telephone 7 may be composed of various components, including a telephone handset, a telephone display, telephone number keys, and telephone function keys, as described in the embodiment shown in fig. 2 below.

The manner in which some of the components are secured to the housing 1 of the integrated service terminal is illustrated below.

The display screen 2 may be fixed to the front panel of the housing 1 in the following manner.

In one embodiment, the display screen 2 may be adhered to the front panel of the case 1 using an adhesive.

In another embodiment, the display screen 2 may be embedded in the front panel of the housing 1.

Specifically, the front panel of the housing 1 may be provided with a groove having the same size as the display screen 2 and the same depth as the thickness of the display screen 2, so that the display screen 2 may be placed in the groove to be embedded in the front panel of the housing 1.

The terminal management key 3 may be fixed to the front panel of the housing 1 by means of adhesive bonding or the like.

The telephone 7 may be fixed to the front panel of the housing 1 in the following manner.

In one embodiment, the telephone 7 may be attached to the front panel of the housing 1 using an adhesive.

In another embodiment, the telephone 7 may be fixed to the front panel of the housing 1 by means of a screw connection.

In an embodiment of the present invention, the identification device 4 can also be fixed on the front panel of the housing 1 by pasting, embedding, or the like.

The connection mode between some components and the main control device will be explained below.

The display screen 2 and the terminal management key 3 are in wired connection with the main control device in a non-pluggable mode.

Specifically, the display screen 2 and the terminal management key 3 may be connected to the main control device by wire welding.

The identification means 4, the ear-phones 6 and the input means 5 may be connected to the main control means in the following manner.

In one embodiment, the above components may be connected with the main control device in a wireless manner. In this case, the above-described components and the main control device are each provided with a wireless communication module.

For example, the wireless communication module may be a bluetooth communication module, a GPRS (General Packet Radio Service) communication module, or the like.

In another embodiment, the above components may be connected to the main control device in a non-pluggable wired manner.

Specifically, the above components may be connected to the main control device by wires through soldering.

In one embodiment, when the above components are connected to the main control device by wires, the wires may pass through a hole reserved on the front panel of the casing 1 to be connected to the main control device inside the casing 1, and the wires may be embedded inside the casing 1.

The circuit is arranged in the shell 1, so that the appearance of the integrated customer service terminal is simpler and more attractive, the circuit is prevented from being directly exposed in the external environment, and the protection of the circuit is facilitated.

The positional relationship of the parts included in the integrated service terminal will be described below.

As shown in fig. 1, the display screen 2 may be disposed at the middle of the front panel of the housing 1, slightly to the right, so that the customer service personnel can watch the screen conveniently; the terminal management key 3 can be arranged close to the left lower side of the display screen 2; the earphone 6 can be hung at the upper left corner of the front panel of the shell 1, so that a customer service person can conveniently take the earphone by the left hand; the telephone 7 may be arranged on the left side of the display screen 2, which is convenient for the customer service person to use with his left hand.

The positional relationship of the components shown in fig. 1 is merely an example, and the present invention is not limited to the specific positional relationship of the components.

As can be seen from the embodiment shown in fig. 1, the terminal management key 3, the telephone 7 and the input device 5 included in the integrated service terminal shown in fig. 1 may be arranged in other ways.

Referring to fig. 2, fig. 2 is a second integrated customer service terminal provided in an embodiment of the present invention.

A front panel of the shell 1 of the integrated customer service terminal in fig. 2 is provided with a terminal function key 31 and a system function key 32.

The terminal function key 31 is used for setting a terminal state, for example, the terminal function key 31 may be a terminal power on/off key, a terminal restart key, a terminal sleep key, or the like. Therefore, the customer service personnel can conveniently control the state of the terminal by using the terminal function keys.

The system function buttons 32 are used for operating system settings, for example, the system function buttons 32 may be system restore buttons, in-system application one-button upgrade buttons, and the like. Therefore, the customer service personnel can conveniently and rapidly set the operating system by using the system function keys.

The integrated service terminal in fig. 2 includes a keyboard 51 and a mouse 52 as input devices of the terminal. Therefore, the customer service personnel can conveniently input or control information to the integrated customer service terminal by using the keyboard and the mouse.

Fig. 2 further includes a phone handset 71, a phone display 72, phone number keys 73 and phone function keys 74, wherein the phone handset 71, the phone display 72, the phone number keys 73 and the phone function keys 74 are all fixed on the front panel of the housing 1. The above-mentioned components thus together constitute a telephone apparatus.

The phone display 72 is used to display phone settings, incoming numbers, etc., the phone number keys 73 are used to dial numbers, and the phone function keys 74 are used to set the functions of the phone.

In one embodiment, the phone display 72 is located on the left side of the display screen 2, the phone handset 71 is located on the left side of the phone display 72, the phone number keys 73 are located on the lower side of the phone display 72, and the phone function keys 74 are located on the right side of the phone display 72 and on the left side of the display screen 2.

The telephone receiver, the telephone display screen, the telephone number keys and the telephone function keys are compact in position, and the telephone device is formed by the telephone receiver, the telephone display screen, the telephone number keys and the telephone function keys. And above-mentioned each part all is located the front panel left side of casing, and customer service personnel can use the left hand to take fast, does not influence the right hand simultaneously and handles other things, for example control mouse etc..

On the basis of the integrated customer service terminal shown in fig. 2, the integrated customer service terminal may further include a lighting device and an image capturing device.

Referring to fig. 3, fig. 3 is a third integrated customer service terminal provided in the embodiment of the present invention.

The integrated customer service terminal shown in fig. 3 further includes an image capturing device 12, where the image capturing device 12 may be a high-definition camera and may capture images and videos, so as to achieve video communication between customer service personnel and clients.

For example, when the integrated customer service terminal is applied to the field of stock exchange, sometimes a customer has a need of witness, so that video witness can be realized.

In one embodiment, a face recognition function is deployed in the operating system of the integrated customer service terminal, and the image acquisition device 12 may be configured to acquire a face image of a customer service person and upload the face image to the operating system, so as to implement face authentication of the customer service person.

The image acquisition device 12 can be arranged at the upper right corner of the front panel of the shell 1 in a sticking, embedding and other modes, and is in wired connection with a main control device in a non-plugging mode.

The integrated customer service terminal shown in fig. 3 further comprises an illumination device 13, and the illumination device 13 may be a lamp tube, a lamp strip, a bulb, etc., and can provide illumination when the surrounding environment is not bright enough, or can provide illumination when the customer service personnel and the customer make videos.

The lighting device 13 may be disposed at the middle of the front panel of the housing 1 and close to the upper side by means of pasting, screwing, embedding, etc., and may be connected with the main control device by means of wires in a non-pluggable manner.

On the basis of the integrated customer service terminal shown in fig. 4, the integrated customer service terminal may further include three baffles.

Referring to fig. 4, it is a schematic structural diagram of a fourth integrated customer service terminal provided in the embodiment of the present invention.

As can be seen from fig. 4, two

baffle plates

8 and 9 are fixed at the left and right ends of the remaining baffle plate 10, and the space surrounded by the three

baffle plates

8, 9 and 10 is used for placing the shell 1.

The baffle 8 and the baffle 9 may be adhered to both sides of the baffle 10 by an adhesive, or may be fixed to both sides of the baffle 10 by riveting or the like.

In one embodiment, the housing 1 may be fixed to the baffle 10. The

baffles

8 and 9 on both sides can better shield the shell fixed on the baffle 10.

Therefore, the shell and all parts of the terminal are placed in a space defined by the three baffles, so that irrelevant people can be prevented from browsing the content in the display screen from the side, and the privacy protection capability of the terminal is further improved.

In addition to the integrated service terminal shown in fig. 4, the integrated service terminal may further include a support base 11.

Referring to fig. 5, it is a schematic structural diagram of a fifth integrated customer service terminal provided in the embodiment of the present invention.

As shown in FIG. 5, the support base 11 may include a support plate and 4 support legs, and the 4 support legs may be fixed at 4 corners of the support plate.

The support 11 can be placed against the baffle 10.

The utility model discloses an in one embodiment, identification device 4 and input device 5 in the integration customer service terminal can place on a supporting bench 11. Therefore, the customer service can conveniently adopt the identity recognition device to carry out identity recognition on the support platform and use the input device to carry out information input or control on the terminal.

In an embodiment of the present invention, the housing 1 of the integrated customer service terminal can be placed on the support platform 11. Therefore, the terminal is convenient for customer service personnel to use the terminal, and the operation of fixing the shell is omitted.

The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention shall fall within the protection scope of the present invention.

Claims

1. An integrated customer service terminal, the terminal comprising: the system comprises a shell (1), a main control device, a display screen (2), a terminal management key (3), an identity recognition device (4), an input device (5), an earphone (6) with a microphone and a telephone (7); wherein,

the main control device is arranged in a cavity of the shell (1); the display screen (2), the terminal management key (3) and the telephone (7) are fixed on the front panel of the shell (1); the earphone (6) is hung on the outer surface of the shell (1);

the display screen (2) and the terminal management key (3) are in wired connection with the main control device in a non-pluggable mode;

the identity recognition device (4), the earphone (6) and the input device (5) are in communication connection with the main control device in a wireless mode or a non-pluggable wired mode.

2. The terminal of claim 1, further comprising: three baffles;

wherein, the two baffles (8) and (9) are fixed at the left end and the right end of the rest baffle (10);

the space enclosed by the three baffles is used for placing the shell (1).

3. The terminal of claim 2,

the shell (1) is fixed on the rest baffle (10).

4. A terminal according to any of claims 1-3, characterized in that the terminal further comprises: a support table (11);

the identity recognition device (4) and the input device (5) are placed on the supporting table (11).

5. A terminal according to any of claims 1-3, characterized in that the terminal further comprises: an image acquisition device (12) and/or an illumination device (13);

the image acquisition equipment (12) and the lighting equipment (13) are in wired connection with the main control device in a non-pluggable mode and are fixed on the front panel of the shell (1).

6. A terminal according to any of claims 1-3, characterized in that the telephone (7) comprises: a telephone receiver (71), a telephone display screen (72), a telephone number key (73) and a telephone function key (74);

the telephone receiver (71), the telephone display screen (72), the telephone number keys (73) and the telephone function keys (74) are all fixed on the front panel.

7. The terminal of claim 6,

the phone display screen (72) is located on the left side of the display screen (2), the phone receiver (71) is located on the left side of the phone display screen (72), the phone number keys (73) are located on the lower side of the phone display screen (72), and the phone function keys (74) are located on the right side of the phone display screen (72) and on the left side of the display screen (2).

8. A terminal according to any of claims 1-3, characterized in that the terminal management key (3) comprises: a terminal function key (31) and a system function key (32).

9. A terminal according to any of claims 1-3, characterized in that the identification means (4) is: fingerprint recognition device or face recognition device.

10. A terminal according to any of claims 1-3, characterized in that the input means (5) comprise: a keyboard (51) and a mouse (52);

or

The input device (5) is a touch screen.