CN215956549U

CN215956549U - Telephone traffic distribution device for electric power customer service

Info

Publication number: CN215956549U
Application number: CN202122076394.7U
Authority: CN
Inventors: 李雪
Original assignee: Individual
Current assignee: Individual
Priority date: 2021-08-31
Filing date: 2021-08-31
Publication date: 2022-03-04
Anticipated expiration: 2031-08-31

Abstract

The utility model provides a telephone traffic distribution device for electric power customer service, which belongs to the technical field of telephone traffic distribution and solves the problems that the traditional telephone traffic distribution device is easy to damage due to high temperature during use and inconvenient to overhaul after damage, and comprises a base; the base is positioned at the lower end of the device; the shell is arranged at the upper end of the base; the front door is coupled to the front end of the shell in a shaft manner; the rear door is arranged at the rear end of the shell; external calls firstly enter the switch, then the voice automatic answering system or the manual service system can be selected, manual service can be requested at any time when the voice automatic answering service is selected, incoming call distribution of a telephone to the emergency degree of customer calling through the switch is realized, and the device can blow air to cool the switch through the heat dissipation part, so that the switch is prevented from being damaged due to overhigh temperature; the slide rail can be pulled out by the pulling pull rod, so that the switch is pulled out of the shell, the connecting wire at the rear end of the switch is plugged, and the device is convenient to overhaul.

Description

Telephone traffic distribution device for electric power customer service

Technical Field

The utility model belongs to the technical field of telephone traffic distribution, and particularly relates to a telephone traffic distribution device for power customer service.

Background

The customer service can be divided into manual customer service and electronic customer service, wherein the manual customer service can be divided into three types of character customer service, video customer service and voice customer service. The character customer service is customer service mainly in a typing chat mode; the video customer service means that the customer service is mainly carried out in a voice video mode; the utility model relates to a voice customer service, in particular to a telephone traffic distribution device for power customer service, which is mainly used for the customer service in the form of a mobile phone.

Based on the aforesaid, current traffic distribution is mostly realized through the switch, and the switch can produce a large amount of heats because the circuit is complicated when using, and current traffic distributor is when using, and the radiating effect is poor, leads to the switch to damage to the switch damages the back inspection maintenance inconvenience.

SUMMERY OF THE UTILITY MODEL

In order to solve the technical problems, the utility model provides a telephone traffic distribution device for electric power customer service, which aims to solve the problems that the traditional telephone traffic distribution device is easy to damage due to high temperature during use and inconvenient to repair after damage.

The utility model relates to a telephone traffic distribution device for electric power customer service, which is realized by the following specific technical means:

a traffic distribution apparatus for power customer service, characterized by: comprises a base;

the base is positioned at the lower end of the device; the shell is arranged at the upper end of the base; the front door is coupled to the front end of the shell in a shaft manner;

the rear door is arranged at the rear end of the shell, and the front door and the rear door are both provided with fixed lock structures; the lower extreme of support body passes through the fix with screw at the lower extreme of casing, and the upper end of support body passes through the fix with screw in the upper end of casing, and installs three group's slide rail structures on the support body.

Furthermore, the partition plate is provided with square through holes, two groups of cross rods are mounted on the square through holes, and the upper end of the partition plate is provided with a fixing groove structure.

Further, the partition plate comprises a heat sink and a pull rod; the heat dissipation piece is arranged on a cross bar of the square through hole of the partition board; the pull rod is arranged at the front end of the clapboard.

Furthermore, a threading hole structure is arranged on the right side of the shell.

Further, the support body is equipped with diaphragm and riser, is equipped with the couple structure on the diaphragm, is equipped with on the riser and hangs the groove, and the couple structure on the diaphragm is hung to the upper end of riser, and the riser passes through the fix with screw on the diaphragm.

Furthermore, protective screens are installed at the upper end and the lower end of the radiating piece, and a motor and fan blades are installed in a fixed seat in the middle of each protective screen.

Further, the rack body comprises a partition plate and an exchanger; the partition plate is arranged on a sliding rail structure on the frame body; the switch is installed on the baffle, and the support column is installed to the lower extreme of switch.

The utility model at least comprises the following beneficial effects:

1. the three groups of the switches are arranged, external calls firstly enter the switches, then the automatic voice response system or the manual service system can be selected, manual service can be requested at any time when the automatic voice response service is selected, incoming call distribution of a telephone to the emergency degree of customer calling through the switches is realized, and the heat dissipation part is arranged on the partition plate in the device and positioned at the lower end of the switches, so that air blowing and cooling can be performed on the switches, and the damage to the switches caused by overhigh temperature of the switches is prevented.

2. According to the utility model, the rack body is provided with the slide rail structure, the partition plate is arranged on the slide rail, the pull rod is arranged at the front end of the partition plate, when the switch is damaged, the switch needs to be taken down and replaced, at the moment, the slide rail can be pulled out by pulling the pull rod, so that the switch is pulled out of the shell, and the connecting wire at the rear end of the switch is plugged and pulled out, thereby facilitating the overhaul of the device.

Drawings

Fig. 1 is a schematic structural diagram of the front end of the present invention.

Fig. 2 is a schematic diagram of the back end of the present invention.

Fig. 3 is a schematic structural view of the frame body of the present invention.

Fig. 4 is an enlarged view of the structure at a in fig. 3 according to the present invention.

Fig. 5 is an enlarged schematic view of the structure at B in fig. 1 according to the present invention.

Fig. 6 is a schematic view of the structure of the separator of the present invention.

Fig. 7 is a schematic view of the structure of the heat sink of the present invention.

In the drawings, the corresponding relationship between the component names and the reference numbers is as follows:

1. a base; 2. a housing; 3. a front door; 4. a rear door;

5. a frame body;

501. a partition plate;

5011. a heat sink; 5012. a pull rod;

502. a switch.

Detailed Description

The embodiments of the present invention will be described in further detail with reference to the drawings and examples. The following examples are intended to illustrate the utility model but are not intended to limit the scope of the utility model.

In the description of the present invention, "a plurality" means two or more unless otherwise specified; the terms "coaxial," "bottom," "one end," "top," "middle," "other end," "upper," "side," "top," "inner," "front," "center," "two ends," and the like are used in an orientation or positional relationship indicated in the drawings for convenience in describing and simplifying the description, and are not intended to indicate or imply that the device or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and thus should not be construed as limiting the utility model. Furthermore, the terms "first," "second," "third," and the like are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.

In the description of the present invention, it should be noted that, unless explicitly stated or limited otherwise, the terms "mounted," "disposed," "connected," "fixed," "screwed" and the like are to be understood broadly, and for example, they may be fixedly connected, detachably connected, or integrated; can be mechanically or electrically connected; the terms may be directly connected or indirectly connected through an intermediate, and may be communication between two elements or interaction relationship between two elements, unless otherwise specifically limited, and the specific meaning of the terms in the present invention will be understood by those skilled in the art according to specific situations.

Example (b):

as shown in figures 1 to 7:

the utility model provides a telephone traffic distribution device for electric power customer service, which comprises a base 1;

the base 1 is positioned at the lower end of the device; the shell 2 is arranged at the upper end of the base 1, and a threading hole structure is arranged on the right side of the shell 2; a front door 3, wherein the front door 3 is coupled to the front end of the shell 2 in a shaft manner;

the rear door 4 is arranged at the rear end of the shell 2, and the front door 3 and the rear door 4 are both provided with fixed lock structures; support body 5, the lower extreme of support body 5 passes through the fix with screw at the lower extreme of casing 2, and the upper end of support body 5 passes through the fix with screw in the upper end of casing 2, and installs three sets of slide rail structures on the support body 5, and support body 5 is equipped with diaphragm and riser, is equipped with the couple structure on the diaphragm, is equipped with on the riser and hangs the groove, and the couple on the diaphragm is structural to the upper end of riser, and the riser passes through the fix with screw on the diaphragm.

As shown in fig. 3 to 5, the rack 5 includes a partition 501 and a switch 502; the partition 501 is mounted on a slide rail structure on the frame body 5; switch 502 is installed on baffle 501, and the support column is installed to switch 502's lower extreme, and its effect is: need take off switch 502 and change when switch 502 damages, can pull out the slide rail to pull out casing 2 with switch 502, and then plug the connecting wire of switch 502 rear end, the maintenance of the device of being convenient for.

As shown in fig. 6 and 7, a square through hole is formed in the partition 501, two groups of cross bars are mounted on the square through hole, a fixing groove structure is formed in the upper end of the partition 501, and the partition 501 comprises a heat dissipation member 5011 and a pull rod 5012; the heat dissipation member 5011 is arranged on a cross bar of a square through hole of the partition plate 501, protective nets are arranged at the upper end and the lower end of the heat dissipation member 5011, and a motor and fan blades are arranged in a fixed seat in the middle of each protective net; a draw bar 5012 is mounted at the front end of the partition 501 and functions to: the heat dissipation member 5011 can cool down the exchanger 502 by blowing air, and prevents the exchanger 502 from being damaged due to overhigh temperature of the exchanger 502.

In another embodiment, three color sleeves can be installed in the housing 2, and the three groups of sleeves respectively separate and store the connecting wires at the rear ends of the three groups of switches 502, so that the circuit is prevented from being mixed, and the maintenance is facilitated.

The specific use mode and function of the embodiment are as follows:

in the utility model, when in use, the switch 502 is arranged on the fixed groove structure on the partition plate 501, the connecting line is inserted into the jack at the rear end of the switch 502, the heat dissipation member 5011 is started to blow air to cool the switch 502, the switch 502 is prevented from being damaged due to overhigh temperature, when the switch 502 is damaged, the switch 502 needs to be taken down and replaced, and the sliding rail can be pulled out, so that the switch 502 is pulled out of the shell 2, the connecting line at the rear end of the switch 502 is plugged and pulled out, and the device is convenient to overhaul.

The utility model is not described in detail, but is well known to those skilled in the art.

The embodiments of the present invention have been presented for purposes of illustration and description, and are not intended to be exhaustive or limited to the utility model in the form disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art. The embodiment was chosen and described in order to best explain the principles of the utility model and the practical application, and to enable others of ordinary skill in the art to understand the utility model for various embodiments with various modifications as are suited to the particular use contemplated.

Claims

1. A traffic distribution apparatus for power customer service, characterized by: comprises a base (1);

the base (1) is positioned at the lower end of the device; the shell (2), the shell (2) is installed on the upper end of the base (1); the front door (3), the front door (3) is coupled to the front end of the shell (2) in a shaft manner;

the rear door (4) is installed at the rear end of the shell (2), and the front door (3) and the rear door (4) are both provided with fixed lock structures; the lower end of the frame body (5) is fixed at the lower end of the shell (2) through screws, the upper end of the frame body (5) is fixed at the upper end of the shell (2) through screws, and three groups of sliding rail structures are mounted on the frame body (5).

2. A traffic distribution device for electricity consumer services according to claim 1, characterized in that the right side of the housing (2) is provided with a threading hole structure.

3. The traffic distribution device for electric power customer service as claimed in claim 1, wherein the frame body (5) is provided with a horizontal plate and a vertical plate, the horizontal plate is provided with a hook structure, the vertical plate is provided with a hanging groove, the upper end of the vertical plate is hung on the hook structure on the horizontal plate, and the vertical plate is fixed on the horizontal plate through a screw.

4. A traffic distribution device for electric power customer service according to claim 3, characterized in that the frame body (5) comprises:

the partition plate (501), the partition plate (501) is installed on the sliding rail structure on the frame body (5);

switch (502), switch (502) are installed on baffle (501), and the support column is installed to the lower extreme of switch (502).

5. A traffic distribution device for electric power customer service according to claim 4, characterized in that the partition (501) is provided with a square through hole, two sets of cross bars are installed on the square through hole, and the upper end of the partition (501) is provided with a fixing groove structure.

6. A traffic distribution device for electricity consumer services according to claim 5, characterized in that said partition (501) comprises:

the heat dissipation piece (5011), the heat dissipation piece (5011) is installed on the cross bar of the square through hole of the partition board (501);

and a pull rod (5012), wherein the pull rod (5012) is installed at the front end of the partition plate (501).

7. A traffic distribution device for electric power customer service according to claim 6, characterized in that the heat sink (5011) is equipped with protective net at upper and lower ends, and the motor and fan blades are installed in the fixing seat in the middle of the protective net.