CN213637825U - Passenger call service system based on online and offline audio and video calls - Google Patents
Passenger call service system based on online and offline audio and video calls Download PDFInfo
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- CN213637825U CN213637825U CN202022819770.2U CN202022819770U CN213637825U CN 213637825 U CN213637825 U CN 213637825U CN 202022819770 U CN202022819770 U CN 202022819770U CN 213637825 U CN213637825 U CN 213637825U
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Abstract
The utility model relates to a passenger call-up service system based on online and offline audio and video calling, wherein a field hardware audio and video calling subsystem is used for sending a first audio and video calling request to a visual response subsystem according to an instruction input by a user, and an audio and video communication link is established with the visual response subsystem after the visual response subsystem responds to the first audio and video calling request; the on-line code scanning audio and video calling subsystem is used for displaying the field code scanning instant audio and video communication two-dimensional code, sending a second audio and video calling request to the visual response subsystem after the user mobile terminal scans the field code scanning instant audio and video communication two-dimensional code, and establishing an audio and video communication link with the visual response subsystem after the visual response subsystem responds to the second audio and video calling request. The utility model discloses a new mode of calling up for help that mode and on-line scene hardware called up for help mode combined together is called up for the on-line scanning two-dimensional code, has further improved service efficiency, can subtract the operator and increase for the operation of station facility.
Description
Technical Field
The utility model relates to the field of internet technology, especially, relate to a passenger recruits service system based on online off-line audio and video calls.
Background
Along with the development of social economy and rail transit technology, people increasingly diversify traffic travel modes, subways, high-speed rails, airplanes and the like become very important traffic travel modes in daily life of people, and station facilities such as subway stations, high-speed rails, airports and the like are arranged in each main city of China. In these station facilities, the passenger flow volume is often large, and particularly during holidays, the passenger flow volume is rapidly increased, which brings huge workload to service personnel of the station, and the requirement of the passenger on the service level is gradually increased, so how to comprehensively improve the passenger service level, particularly for complex stations, how to further improve the efficiency of passenger service, reduce the workload of the service personnel, reduce the cost of human resources, and realize intelligent passenger service is becoming an important problem facing current intelligent transportation travel.
SUMMERY OF THE UTILITY MODEL
Therefore, it is necessary to provide a passenger call service system based on online and offline audio/video calls, aiming at the problems of low passenger service efficiency, low intelligence degree, high human resource cost and the like in the prior art.
In order to solve the above problem, the utility model adopts the following technical proposal:
a passenger recruitment service system based on online and offline audio and video calls comprises a field hardware audio and video calling subsystem, an online code scanning audio and video calling subsystem and a visual response subsystem;
the field hardware audio and video calling subsystem is used for sending a first audio and video calling request to the visual response subsystem according to an instruction input by a user and establishing an audio and video communication link with the visual response subsystem after the visual response subsystem responds to the first audio and video calling request;
the on-line code scanning audio and video calling subsystem is used for displaying a field code scanning instant audio and video communication two-dimensional code, sending a second audio and video calling request to the visual response subsystem after the field code scanning instant audio and video communication two-dimensional code is scanned by a user mobile terminal, and establishing an audio and video communication link with the visual response subsystem after the visual response subsystem responds to the second audio and video calling request.
Compared with the prior art, the utility model discloses following beneficial effect has:
the utility model provides a passenger recruits service system based on online off-line audio and video calling, adopt online scanning two-dimensional code to recruit the mode and the new mode of recruiting that on-line scene hardware recruits the mode and make up mutually down, compare in traditional field station facility service system, the passenger of this embodiment recruits service system and has further improved service efficiency, can be for the subway station, the operation of field station facilities such as high-speed railway station and airport subtracts personnel's increase, reduce manpower resources cost, improve service system's intelligent degree simultaneously, and further promoted the window quality of service and the image of field station facilities such as, the corresponding society and economic dual benefit that have improved.
Drawings
Fig. 1 is a schematic structural diagram of a passenger call service system based on online and offline audio/video calls according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a passenger call service system based on online and offline audio/video calls according to an embodiment of the present invention.
Detailed Description
The utility model provides a mode is realized in combination that passenger recruited help service, a passenger recruits help service system based on audio and video calling off-line on line is provided promptly, this passenger recruits help service system is different with general passenger (or user) service system, it has increased the mode and the individual soldier's answer mode that the code sound video called on-the-spot, adopt on-the-line scanning two-dimensional code to recruit the mode and the on-the-line on-the-spot hardware recruit the mode of combining together new recruiting the help mode, through implementing the utility model discloses, can reduce the operator for subway station, the operation of station facilities such as high-speed railway station and airport and increase, reduce manpower resources cost, improve service system's intelligent degree to further promote the window quality of service and the image of station facility, correspondingly improved society and economic double benefit. The technical solution of the present invention will be described in detail with reference to the accompanying drawings and preferred embodiments.
In one embodiment, as shown in fig. 1, the present invention provides a passenger call service system based on online and offline audio/video calls, which includes a field hardware audio/video call subsystem, an online code scanning audio/video call subsystem, and a visual response subsystem.
Specifically, the field hardware audio/video calling subsystem is used for sending a first audio/video calling request to the visual response subsystem according to an instruction input by a user, and establishing an audio/video communication link with the visual response subsystem after the visual response subsystem responds to the first audio/video calling request. The user can ask for consultation help to the service system internal service personnel through the field hardware audio and video calling subsystem, for example, the user sends out a consultation help request through pressing or touching a key and the like, and the service system internal service personnel respond to the consultation help request of the user through the visual response subsystem, wherein the consultation help request comprises audio call, video communication and the like.
The on-line code scanning audio and video calling subsystem is used for displaying the field code scanning instant audio and video communication two-dimensional code, sending a second audio and video calling request to the visual response subsystem after the user mobile terminal scans the field code scanning instant audio and video communication two-dimensional code, and establishing an audio and video communication link with the visual response subsystem after the visual response subsystem responds to the second audio and video calling request. The on-line code scanning audio and video calling subsystem in this embodiment may display the field code scanning instant audio and video communication two-dimensional code, where the displaying manner includes, but is not limited to, displaying through a display screen, displaying through a paper scanning board, and the like, and a user scans the field code scanning instant audio and video communication two-dimensional code using a user mobile terminal (e.g., a smart phone, a tablet computer, and the like), for example, scans and identifies the field code scanning instant audio and video communication two-dimensional code using a WeChat installed on the user mobile terminal, and sends a second audio and video calling request to the visual response subsystem, and after the visual response subsystem responds to the second audio and video calling request, the user mobile terminal and the visual response subsystem establish an audio and video communication link. The user can directly obtain audio and video calls by scanning the two-dimensional code and put through platform service personnel, so that required help can be obtained at any time and any place.
Compared with the traditional field station facility service system, the passenger recruitment service system further improves the service efficiency, can reduce the operator synergy for the operation of field station facilities such as subway stations, high-speed railway stations, airports and the like, reduces the human resource cost, simultaneously improves the intelligent degree of the service system, further improves the window service quality and the image of the field station facilities and correspondingly improves the social and economic benefits.
As a specific implementation manner, as shown in fig. 2, the field hardware audio/video call subsystem includes a field hardware visual one-key consultation service device and an offline audio/video server, wherein the offline audio/video server is connected to the field hardware visual one-key consultation service device; the on-line code scanning audio and video calling subsystem comprises a code scanning service device and a code scanning communication server; the visual response subsystem comprises a server side seat machine response terminal, a server side individual soldier response terminal and a response server, wherein the response server is respectively connected with the server side seat machine response terminal and the server side individual soldier response terminal; and the off-line audio and video server and the response server are respectively connected with a local area network, the code scanning communication server is connected with the internet, and the local area network is connected with the internet.
The on-site hardware visual one-key consultation service device is used for sending a first audio and video call request to the offline audio and video server according to an instruction input by a user, the offline audio and video server sends the first audio and video call request to the response server through the local area network, and the response server responds to the first audio and video call request and establishes an audio and video communication link between the server terminal base unit response terminal or the server terminal individual soldier response terminal and the on-site hardware visual one-key consultation service device.
The code scanning service device is used for displaying a field code scanning instant audio and video communication two-dimensional code, the user mobile terminal scans the field code scanning instant audio and video communication two-dimensional code and sends a second audio and video calling request to the code scanning communication server, the code scanning communication server sends the second audio and video calling request to the response server through the Internet, and the response server responds to the second audio and video calling request and establishes an audio and video communication link between the server base answering terminal or the server individual soldier answering terminal and the user mobile terminal.
In practical applications, in order to implement various functions of the passenger call service system based on online and offline audio/video calls according to this embodiment, the passenger call service system includes servers such as a terminal authentication server, a recording/recording storage server, a map server, a software switching server, and the like, local area network and external network portals, and code scanning call system software (supporting audio/video help of android and IOS systems), software switching system software, multimedia switching software, two-dimensional code generation software, individual service end software, individual intercom software, recording system software, and the like in the prior art, in addition to an offline audio/video server, a code scanning communication server, and a response server.
The passenger call service system based on the online and offline audio and video calls not only adopts a new call mode combining an online scanning two-dimensional code call mode and an offline field hardware call mode, but also is provided with a service end seat machine response terminal and a service end individual soldier response terminal at the service response end, the service end seat machine response terminal can respond to the audio and video call request of a field hardware audio and video call subsystem or an online scanning code audio and video call subsystem at any time to realize external response service, and the service response when a service personnel station leaves an on duty patrol can be realized through the service end individual soldier response terminal, so that the timeliness of response service is ensured.
Optionally, the field hardware visual one-key consultation service device includes a touch screen, a call button and a hang-up button, the touch screen, the call button and the hang-up button are all arranged on a body of the field hardware visual one-key consultation service device, a user can input an instruction through the touch screen to select a required response service, when the call button is triggered, the field hardware visual one-key consultation service device sends a first audio/video call request corresponding to the instruction input by the user to the offline audio/video server, and when the hang-up button is triggered, the service end seat answering terminal or the service end individual answer terminal disconnects an audio/video communication link with the field hardware visual one-key consultation service device to finish communication. The on-site hardware visual one-touch consultation service device can help users who are not familiar with the use of the smart phone to obtain help services, so that the users can obtain the needed help services in time even under the condition that the smart phone is not used or is not familiar with the use of the smart phone.
Optionally, the code scanning service device is used for displaying a field code scanning instant audio/video communication two-dimensional code, the field code scanning instant audio/video communication two-dimensional code can be a two-dimensional code generated by two-dimensional code generation software in real time, and a field code scanning instant audio/video communication two-dimensional code printing plate can also be adopted, so that the field code scanning instant audio/video communication two-dimensional code can be conveniently pasted at a striking position in a field facility.
Optionally, the response terminal of the service end seat is a desktop video telephone which integrates voice call and video display, so that service personnel can know the requirements of users more conveniently.
Furthermore, the spot code scanning instant audio and video communication two-dimensional code carries a party point identifier, and after the user mobile terminal scans the spot code scanning instant audio and video communication two-dimensional code, the user mobile terminal displays a party point position corresponding to the party point identifier on a map, so that obvious sign service is provided for people seeking in the station, party and the like.
Further, the user mobile terminal also communicates with a Public Switched Telephone Network (PSTN), thereby implementing a function of bidirectional communication with other remote user mobile terminals.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only represent some embodiments of the present invention, and the description thereof is specific and detailed, but not to be construed as limiting the scope of the present invention. It should be noted that, for those skilled in the art, without departing from the spirit of the present invention, several variations and modifications can be made, which are within the scope of the present invention. Therefore, the protection scope of the present invention should be subject to the appended claims.
Claims (7)
1. A passenger recruitment service system based on online and offline audio and video calls is characterized by comprising a field hardware audio and video call subsystem, an online code scanning audio and video call subsystem and a visual response subsystem;
the field hardware audio and video calling subsystem is used for sending a first audio and video calling request to the visual response subsystem according to an instruction input by a user and establishing an audio and video communication link with the visual response subsystem after the visual response subsystem responds to the first audio and video calling request;
the on-line code scanning audio and video calling subsystem is used for displaying a field code scanning instant audio and video communication two-dimensional code, sending a second audio and video calling request to the visual response subsystem after the field code scanning instant audio and video communication two-dimensional code is scanned by a user mobile terminal, and establishing an audio and video communication link with the visual response subsystem after the visual response subsystem responds to the second audio and video calling request.
2. The passenger assistance service system based on the online-offline audio-video call as claimed in claim 1,
the on-site hardware audio and video calling subsystem comprises an on-site hardware visual one-key consultation service device and an off-line audio and video server connected with the on-site hardware visual one-key consultation service device;
the on-line code scanning audio and video calling subsystem comprises a code scanning service device and a code scanning communication server;
the visual response subsystem comprises a server side seat machine response terminal, a server side individual soldier response terminal and a response server which is respectively connected with the server side seat machine response terminal and the server side individual soldier response terminal;
the offline audio and video server and the response server are respectively connected with a local area network, the code scanning communication server is connected with the internet, and the local area network is connected with the internet;
the on-site hardware visual one-key consultation service device is used for sending the first audio and video call request to the offline audio and video server according to an instruction input by a user, the offline audio and video server sends the first audio and video call request to the response server through the local area network, and the response server responds to the first audio and video call request and establishes an audio and video communication link between the server-side seat machine response terminal or the server-side individual soldier response terminal and the on-site hardware visual one-key consultation service device;
the code scanning service device is used for displaying the field code scanning instant audio and video communication two-dimensional code, the user mobile terminal scans the field code scanning instant audio and video communication two-dimensional code and sends the second audio and video calling request to the code scanning communication server, the code scanning communication server sends the second audio and video calling request to the response server through the Internet, and the response server responds to the second audio and video calling request and establishes an audio and video communication link between the server base answering terminal or the server individual soldier answering terminal and the user mobile terminal.
3. The passenger assistance service system based on the online-offline audio-video call as claimed in claim 2,
the on-site hardware visual one-key consultation service device comprises a touch screen, a call button and a hang-up button, a user inputs an instruction through the touch screen, when the call button is triggered, the on-site hardware visual one-key consultation service device sends a first audio and video call request to the off-line audio and video server, and when the hang-up button is triggered, the server-side seat machine answering terminal or the server-side individual soldier answering terminal disconnects an audio and video communication link between the on-site hardware visual one-key consultation service device and the on-site hardware visual one-key consultation service device.
4. The passenger assistance service system based on the online-offline audio-video call as claimed in claim 2,
the code scanning service device is a two-dimensional code printing plate for field code scanning instant audio and video communication.
5. The passenger assistance service system based on the online-offline audio-video call as claimed in claim 2,
the server side seat machine response terminal is a desktop video telephone.
6. A passenger recruitment service system based on offline audio-video calls according to any one of the claims 1 to 5,
the spot code scanning instant audio and video communication two-dimensional code carries a meeting point identification, and after the spot code scanning instant audio and video communication two-dimensional code is scanned by the user mobile terminal, the user mobile terminal displays a meeting point position corresponding to the meeting point identification on a map.
7. A passenger recruitment service system based on offline audio-video calls according to any one of the claims 1 to 5,
the user mobile terminal is also in communication with a public switched telephone network.
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| CN202022819770.2U CN213637825U (en) | 2020-11-30 | 2020-11-30 | Passenger call service system based on online and offline audio and video calls |
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| CN202022819770.2U CN213637825U (en) | 2020-11-30 | 2020-11-30 | Passenger call service system based on online and offline audio and video calls |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113992803A (en) * | 2021-10-20 | 2022-01-28 | 成都智元汇信息技术股份有限公司 | Intelligent customer service call center system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113992803A (en) * | 2021-10-20 | 2022-01-28 | 成都智元汇信息技术股份有限公司 | Intelligent customer service call center system |
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