CN213403052U - Intelligent voice gateway - Google Patents
Intelligent voice gateway Download PDFInfo
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- CN213403052U CN213403052U CN202023015465.4U CN202023015465U CN213403052U CN 213403052 U CN213403052 U CN 213403052U CN 202023015465 U CN202023015465 U CN 202023015465U CN 213403052 U CN213403052 U CN 213403052U
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Abstract
The utility model relates to a gateway technical field discloses an intelligent voice gateway, including pronunciation collection device, pronunciation collection device includes pronunciation collection device and Wifi transmitting element, pronunciation collection device with Wifi transmitting element connects, Wifi transmitting element wireless connection has Wifi receiving element, is connected with the voice communication unit with Wifi receiving element, the voice communication unit connection has the control processing unit, and the control processing unit has voice data storage server with voice data through internet connection, voice data storage server is connected with intelligent terminal. The number of the voice collecting devices is multiple. The control processing unit employs a Core i3 model serial processor and the voice communication unit employs an isd1420 model voice chip. The intelligent terminal is an intelligent mobile phone, a tablet personal computer or a PC terminal. The voice acquisition terminal comprises a real-time call acquisition module and a recording module. The utility model discloses with low costs, convenient to use, the practicality is strong, is convenient for operate and has practiced thrift the cost.
Description
Technical Field
The utility model relates to a voice gateway technical field especially relates to an intelligent voice gateway.
Background
The voice gateway can realize point-to-point voice communication processing, and can completely integrate voice communication into a company data network, thereby establishing a unified voice and data network which can be connected with office places and employees distributed in various regions around the world.
For after-sale work of customer service, currently, each call is required to be recorded and stored, and disputes can be conveniently adjusted by calling the call record at any time, however, at present, voice gateways after customer service are all call voice storage systems built by using special VoIP voice gateways, since VoIP voice gateways are commercial internet high-definition voice call devices, the cost is high, many functions cannot be used by general after-sale service companies, and dispute cannot be quickly adjusted by quickly acquiring the record content, the construction cost of the voice gateways is not increased, and therefore, a voice gateway capable of quickly connecting and acquiring the call content for the after-sale service work is needed.
SUMMERY OF THE UTILITY MODEL
In view of this, the utility model aims at providing an intelligent voice gateway, the utility model discloses a speech acquisition device connects the speech content that call equipment gathered the conversation, then sends speech information for the Wifi receiving element in the voice gateway through the Wifi transmitting element, and the Wifi receiving element is handled the pronunciation that receives through the speech communication unit, then sends speech information to the voice data storage server through the control processing unit to intelligent terminal can directly visit the content in the voice data storage server through the internet. The utility model discloses the conversation recording to customer service post has good voice data storage and transmission function to convenient acquire voice data, the voice acquisition terminal of a plurality of posts of being convenient for carries out connecting gateway through wifi, need not traditional numerous and diverse operations such as wiring take a telephone switchboard, the erection joint is convenient, and the utility model discloses can be quick carry out data seeking through intelligent terminal and acquire, adjust the dispute to the customer and have crucial effect, the utility model discloses with low costs, the practicality is strong.
The utility model discloses an above-mentioned technical problem is solved to following technical means:
the utility model discloses an intelligence voice gateway includes voice collecting device, voice collecting device includes voice acquisition device and Wifi transmitting element, voice collecting device with Wifi transmitting element connects, Wifi transmitting element wireless connection has Wifi receiving element, with Wifi receiving element is connected with the voice communication unit, the voice communication unit is connected with the control processing unit, the control processing unit has voice data storage server with voice data through internet connection, voice data storage server is connected with intelligent terminal. The voice collecting devices are multiple in number, and the multiple voice collecting devices are connected with the gateway through wifi, so that the voice collecting device is convenient and fast to use.
Further, the control processing unit employs a Corei3 type serial processor, and the voice communication unit employs an isd1420 type voice chip.
Furthermore, the intelligent terminal is an intelligent mobile phone, a tablet personal computer or a PC terminal. The voice data storage server is accessed through the smart phone, the tablet personal computer or the PC terminal to rapidly call the voice content, and the dispute, responsibility division and speed regulation of the client are achieved. And the proposal rate is convenient to improve, and the working efficiency is improved.
Furthermore, the voice acquisition terminal comprises a real-time call acquisition module and a recording module. The recording module is used for the communication content of the passenger service personnel, and the communication acquisition module is used for acquiring the communication content of the client.
The utility model has the advantages that: connect the speech content that the call equipment gathered the conversation through the pronunciation collection system, then send speech information for the Wifi receiving element in the voice gateway through Wifi transmitting element, Wifi receiving element handles the pronunciation that receives through the voice communication unit, then sends speech information to voice data storage server through control processing unit to intelligent terminal can directly visit the content in the voice data storage server through the internet. The utility model discloses the conversation recording to customer service post has good voice data storage and transmission function to convenient acquire voice data, the voice acquisition terminal of a plurality of posts of being convenient for carries out connecting gateway through wifi, need not traditional numerous and diverse operations such as wiring take a telephone switchboard, the erection joint is convenient, and the utility model discloses can be quick carry out data seeking through intelligent terminal and acquire, adjust the dispute to the customer and have crucial effect, the utility model discloses with low costs, the practicality is strong.
Drawings
Fig. 1 is a schematic diagram of a system structure of an intelligent voice gateway of the present invention;
Detailed Description
The invention will be described in detail with reference to the following drawings and specific embodiments:
as shown in figure 1, the utility model discloses an intelligence voice gateway includes the pronunciation collection device, the pronunciation collection device includes pronunciation collection device and Wifi transmitting element, the pronunciation collection device with Wifi transmitting element connects, Wifi transmitting element wireless connection has Wifi receiving element, with Wifi receiving element is connected with the voice communication unit, the voice communication unit is connected with the control processing unit, the control processing unit has voice data storage server with voice data through internet connection, voice data storage server is connected with intelligent terminal.
In this embodiment, the number of the voice collecting devices is plural.
In this embodiment, the control processing unit adopts a Corei3 type serial processor, and the voice communication unit adopts an isd1420 type voice chip.
In this embodiment, the intelligent terminal is an intelligent mobile phone, a tablet computer or a PC terminal.
In this embodiment, the voice acquisition terminal includes a real-time call acquisition module and a recording module.
Although the present invention has been described in detail with reference to the preferred embodiments, those skilled in the art will understand that the present invention can be modified or replaced with other embodiments without departing from the spirit and scope of the present invention, which should be construed as limited only by the appended claims. The technology, shape and construction parts which are not described in detail in the present invention are all known technology.
Claims (5)
1. An intelligent voice gateway, characterized in that: the voice collection device comprises a voice collection device and a Wifi transmitting unit, the voice collection device is connected with the Wifi transmitting unit, the Wifi transmitting unit is wirelessly connected with a Wifi receiving unit, the Wifi receiving unit is connected with a voice communication unit, the voice communication unit is connected with a control processing unit, the control processing unit is connected with voice data storage servers through the internet, and the voice data storage servers are connected with intelligent terminals.
2. The intelligent voice gateway of claim 1, wherein: the number of the voice collecting devices is multiple.
3. The intelligent voice gateway of claim 1, wherein: the control processing unit employs a Core i3 model serial processor and the voice communication unit employs an isd1420 model voice chip.
4. The intelligent voice gateway of claim 1, wherein: the intelligent terminal is an intelligent mobile phone, a tablet personal computer or a PC terminal.
5. The intelligent voice gateway of claim 1, wherein: the voice acquisition terminal comprises a real-time call acquisition module and a recording module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202023015465.4U CN213403052U (en) | 2020-12-15 | 2020-12-15 | Intelligent voice gateway |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202023015465.4U CN213403052U (en) | 2020-12-15 | 2020-12-15 | Intelligent voice gateway |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN213403052U true CN213403052U (en) | 2021-06-08 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202023015465.4U Active CN213403052U (en) | 2020-12-15 | 2020-12-15 | Intelligent voice gateway |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN213403052U (en) |
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2020
- 2020-12-15 CN CN202023015465.4U patent/CN213403052U/en active Active
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