CN213122910U

CN213122910U - Multifunctional keyboard structure for call center

Info

Publication number: CN213122910U
Application number: CN202022508430.8U
Authority: CN
Inventors: 安淑娜; 王楠
Original assignee: Beijing Cc Creation Information Technology Co ltd
Current assignee: Beijing Cc Creation Information Technology Co ltd
Priority date: 2020-11-03
Filing date: 2020-11-03
Publication date: 2021-05-04
Anticipated expiration: 2030-11-03

Abstract

The utility model discloses a multi-functional keyboard structure that call center used, including the keyboard main part, the rear end of the upper surface of keyboard main part is provided with the hinge arch, the protruding hinge connection of hinge has hinge joint, hinge joint's last fixed surface is connected with the lid of making a video recording, the below of lid front end of making a video recording is provided with the microphone, the microphone sets up the upper surface at the keyboard main part, the right side sliding connection of keyboard main part has right slider, the upper surface of right slider is provided with mouse structure, the left side sliding connection of keyboard main part has left slider, the upper surface of left side slider is provided with answers the button. The utility model discloses in, the structure of making a video recording makes the device have with the radio reception structure and carries out the video conversation, and it is more convenient that the right slider that has the use function uses, has the left slider of answering the function, can answer the phone and adjust the sound size, and simple swift controls the slider and all can dismantle convenient to use, portable.

Description

Multifunctional keyboard structure for call center

Technical Field

The utility model relates to a computer fittings field especially relates to a multi-functional keyboard structure that call center used.

Background

The calling center is a service organization composed of a group of service personnel in a relatively centralized place, generally utilizes computer communication technology to process telephone requests from enterprises and customers, particularly has the capability of simultaneously processing a large number of incoming calls, also has calling number display, can automatically distribute incoming calls to personnel with corresponding skills for processing, and can record and store all incoming call information. Call centers, also known as customer service centers, originated in the 30's of the 20 th century, where the user's calls were initially transferred to answering stations or experts. Thereafter, as more calls and responses are transferred, interactive voice response systems have been established which enable responses to frequently asked questions on the part of the customer to be answered and processed by machine "automated attendant". A call center in the conventional sense refers to a call response center mainly using telephone access to provide various telephone response services for customers.

However, the traditional call center service has a certain gap with the era, and a new generation of call center needs more media channels and communication channels which are integrated and depend on the internet technology, for example: social networks and social media (such as media channels like microblogs and wechat) rely on communication channels like text conversations, online audios and online videos of the internet, and therefore, a multifunctional keyboard structure suitable for a new generation of call centers is produced.

SUMMERY OF THE UTILITY MODEL

The utility model aims at solving the defects existing in the prior art and providing a multifunctional keyboard structure used in a call center.

In order to achieve the above purpose, the utility model adopts the following technical scheme: the keyboard comprises a keyboard main body, wherein a hinge bulge is arranged at the rear end of the upper surface of the keyboard main body and is in hinge connection with a hinge joint, a camera cover is fixedly connected to the upper surface of the hinge joint, and a microphone is arranged below the front end of the camera cover and is arranged on the upper surface of the keyboard main body;

the right side of the keyboard main body is connected with a right sliding block in a sliding mode, and a mouse structure is arranged on the upper surface of the right sliding block;

the left side of the keyboard main body is connected with a left sliding block in a sliding mode, and the upper surface of the left sliding block is provided with an answering button;

the connecting section of the left sliding block and the right sliding block is provided with a sliding block protrusion, and the left surface and the right surface of the keyboard main body are provided with grooves matched with the sliding block protrusions.

As a further description of the above technical solution:

the keyboard is characterized in that a keyboard key area is arranged in the middle of the upper surface of the keyboard main body, and a keyboard control circuit board is fixedly connected to the lower end of the keyboard key area.

As a further description of the above technical solution:

the keyboard comprises a keyboard body and is characterized in that a USB charging port is arranged on the front surface of the keyboard body, and a rechargeable battery is fixedly connected to the output end of the USB charging port.

As a further description of the above technical solution:

the lower inner wall of keyboard main part is provided with bluetooth module, bluetooth module is located between the left side wall of keyboard main part and the keyboard control circuit board.

As a further description of the above technical solution:

the lower extreme of microphone is provided with sound collector, sound collector fixed connection is in the lower inner wall of keyboard main part.

As a further description of the above technical solution:

the mouse structure comprises a mouse pulley, a touch pad, a left mouse button and a right mouse button, wherein the mouse pulley is positioned in the middle of the touch pad.

As a further description of the above technical solution:

the rear end fixedly connected with baffle of recess, baffle and keyboard main part are the integrated design.

As a further description of the above technical solution:

the front end middle part fixedly connected with camera of lid makes a video recording, the output of camera is connected with bluetooth module's input.

The utility model discloses following beneficial effect has:

1. compared with the prior art, the multifunctional keyboard structure used by the call center is provided with the camera shooting structure and the radio receiving structure, so that a user can carry out video call through the device, the concealment of the camera shooting structure and the radio receiving structure is good, and the use of the keyboard cannot be interfered in the use process.

2. Compared with the prior art, the right side of the keyboard main body of the multifunctional keyboard structure used in the call center is provided with the right sliding block with the mouse function, so that the multifunctional keyboard structure is more convenient to use.

3. Compared with the prior art, the left side of the keyboard main body of the multifunctional keyboard structure used in the call center is provided with the left sliding block with the answering function, so that a call can be answered and the sound size can be adjusted, and the multifunctional keyboard structure is convenient and fast.

4. Compared with the prior art, the left and right sliding blocks of the multifunctional keyboard structure used in the call center can be detached, and the multifunctional keyboard structure is convenient to use and carry.

Drawings

Fig. 1 is a front view of a multifunctional keyboard structure for a call center according to the present invention;

fig. 2 is a schematic diagram of a slider of a multifunctional keyboard structure for a call center according to the present invention;

fig. 3 is a schematic diagram of a camera cover of a multifunctional keyboard structure for a call center according to the present invention;

fig. 4 is a schematic diagram of a keyboard main body of a multifunctional keyboard structure for a call center according to the present invention;

fig. 5 is an internal schematic view of a keyboard main body of a multifunctional keyboard structure for a call center according to the present invention;

fig. 6 is a front view of a keyboard main body of a multifunctional keyboard structure for a call center according to the present invention.

Illustration of the drawings:

1. a camera cover; 2. a keyboard key area; 3. a left slider; 4. an answering button; 5. a right slider; 6. a mouse pulley; 7. a touch pad; 8. a left mouse button; 9. a right mouse button; 10. the slide block is raised; 11. a camera; 12. the hinge is convex; 13. a hinge joint; 14. a microphone; 15. a keyboard main body; 16. a Bluetooth module; 17. a sound collector; 18. a USB charging port; 19. a rechargeable battery; 20. a keyboard control circuit board; 21. a baffle plate; 22. and (4) a groove.

Detailed Description

The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only some embodiments of the present invention, not all embodiments. Based on the embodiments in the present invention, all other embodiments obtained by a person skilled in the art without creative work belong to the protection scope of the present invention.

In the description of the present invention, it should be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", and the like indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of description and simplification of description, but do not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention; the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance, and furthermore, unless otherwise explicitly stated or limited, the terms "mounted," "connected," and "connected" are to be construed broadly and may be, for example, fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meaning of the above terms in the present invention can be understood in specific cases to those skilled in the art.

Referring to fig. 1-6, the present invention provides an embodiment: comprises a keyboard main body 15, a keyboard key area 2 is arranged in the middle of the upper surface of the keyboard main body 15, a user can type through buttons arranged on the keyboard key area 2, a keyboard control circuit board 20 is fixedly connected to the lower end of the keyboard key area 2, a USB charging port 18 is arranged on the front surface of the keyboard main body 15 and used for charging a rechargeable battery 19, the rechargeable battery 19 is fixedly connected to the output end of the USB charging port 18 and used for power supply, a Bluetooth module 16 is arranged on the lower inner wall of the keyboard main body 15 and used for connecting with a computer, the Bluetooth module 16 is arranged between the left side wall of the keyboard main body 15 and the keyboard control circuit board 20, a hinge bulge 12 is arranged at the rear end of the upper surface of the keyboard main body 15, the hinge bulge 12 is hinged with a hinge joint 13, a camera cover 1 is fixedly connected to the upper surface of the, the front end middle part fixedly connected with camera 11 of lid 1 makes a video recording, and the output of camera 11 is connected with bluetooth module 16's input, and the below of lid 1 front end of making a video recording is provided with microphone 14, and microphone 14 sets up the upper surface at keyboard main part 15, and microphone 14's lower extreme is provided with sound collector 17, and sound collector 17 fixed connection is in the lower inner wall of keyboard main part 15.

The right side of the keyboard main body 15 is connected with a right sliding block 5 in a sliding mode, the upper surface of the right sliding block 5 is provided with a mouse structure, the mouse structure comprises a mouse pulley 6, a touch pad 7, a left mouse button 8 and a right mouse button 9, and the mouse pulley 6 is located in the middle of the touch pad 7.

The left side of the keyboard main body 15 is connected with a left sliding block 3 in a sliding mode, and the upper surface of the left sliding block 3 is provided with an answering button 4, so that the call can be connected and the call sound can be adjusted.

The connecting section of the left slider 3 and the right slider 5 is provided with a slider protrusion 10, the left and right surfaces of the keyboard main body 15 are provided with grooves 22 matched with the slider protrusion 10, the rear ends of the grooves 22 are fixedly connected with a baffle 21 for limiting the movement of the sliders, and the baffle 21 and the keyboard main body 15 are designed in an integrated mode.

The working principle is as follows: firstly, it is fixed with keyboard main part 15 with left slider 3 and right slider 5 through slider arch 10, then be connected the computer with the keyboard through bluetooth module 16, when needing to carry out video conversation, with make a video recording lid 1 open can, make a video recording through camera 11, carry out the conversation through microphone 14.

Finally, it should be noted that: although the present invention has been described in detail with reference to the foregoing embodiments, it will be apparent to those skilled in the art that modifications and variations can be made in the embodiments or in part of the technical features of the embodiments without departing from the spirit and the scope of the invention.

Claims

1. A multifunction keypad structure for use in a call center, comprising a keypad main body (15), characterized in that: a hinge bulge (12) is arranged at the rear end of the upper surface of the keyboard main body (15), the hinge bulge (12) is in hinge connection with a hinge joint (13), the upper surface of the hinge joint (13) is fixedly connected with a camera cover (1), a microphone (14) is arranged below the front end of the camera cover (1), and the microphone (14) is arranged on the upper surface of the keyboard main body (15);

the right side of the keyboard main body (15) is connected with a right sliding block (5) in a sliding mode, and a mouse structure is arranged on the upper surface of the right sliding block (5);

the left side of the keyboard main body (15) is connected with a left sliding block (3) in a sliding mode, and the upper surface of the left sliding block (3) is provided with an answering button (4);

the connecting section of the left sliding block (3) and the right sliding block (5) is provided with a sliding block bulge (10), and the left surface and the right surface of the keyboard main body (15) are provided with grooves (22) matched with the sliding block bulge (10).

2. A multi-function keypad structure for use in a call center as defined in claim 1, wherein: the keyboard is characterized in that a keyboard key area (2) is arranged in the middle of the upper surface of the keyboard main body (15), and a keyboard control circuit board (20) is fixedly connected to the lower end of the keyboard key area (2).

3. A multi-function keypad structure for use in a call center as defined in claim 1, wherein: the keyboard comprises a keyboard body (15), and is characterized in that a USB charging port (18) is arranged on the front surface of the keyboard body (15), and a rechargeable battery (19) is fixedly connected to the output end of the USB charging port (18).

4. A multi-function keypad structure for use in a call center as defined in claim 1, wherein: the lower inner wall of keyboard main part (15) is provided with bluetooth module (16), bluetooth module (16) are located between the left lateral wall of keyboard main part (15) and keyboard control circuit board (20).

5. A multi-function keypad structure for use in a call center as defined in claim 1, wherein: the lower extreme of microphone (14) is provided with sound collector (17), sound collector (17) fixed connection is in the lower inner wall of keyboard main part (15).

6. A multi-function keypad structure for use in a call center as defined in claim 1, wherein: the mouse structure comprises a mouse pulley (6), a touch pad (7), a left mouse button (8) and a right mouse button (9), wherein the mouse pulley (6) is positioned in the middle of the touch pad (7).

7. A multi-function keypad structure for use in a call center as defined in claim 1, wherein: the rear end of the groove (22) is fixedly connected with a baffle (21), and the baffle (21) and the keyboard main body (15) are designed in an integrated mode.

8. A multi-function keypad structure for use in a call center as defined in claim 1, wherein: the front end middle part fixedly connected with camera (11) of lid (1) make a video recording, the output of camera (11) is connected with the input of bluetooth module (16).