CN212435941U - Attendant management system - Google Patents
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- CN212435941U CN212435941U CN201922062921.1U CN201922062921U CN212435941U CN 212435941 U CN212435941 U CN 212435941U CN 201922062921 U CN201922062921 U CN 201922062921U CN 212435941 U CN212435941 U CN 212435941U
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Abstract
The application provides an attendant management system suitable for attendants and served objects. The server management system comprises a server, a mobile device and a radio frequency component. The server stores scheduling information of the attendant, wherein the scheduling information includes time information and location information corresponding to the first task. The mobile device is carried by an attendant. The radio frequency assembly is installed at a first location in a home of the served object, wherein the mobile device generates a sensing record in response to sensing the radio frequency assembly and is communicatively connected to the server to upload the sensing record to the server, wherein the server determines that the attendant has performed the first task in response to the sensing record matching the time information and the location information.
Description
Technical Field
The present application relates to a management system, and more particularly, to an attendant management system.
Background
With the advent of an aging society, the demand for long-term care and the population invested in the home service industry are increasing. In order to manage a large number of attendants, companies providing home services rely on the return of the attendants to accurately grasp the task progress of the attendants. However, the attendant is dominated by middle aged and elderly clans, which are generally less well suited for use with mobile devices. Therefore, if a company specifies that the waiter needs to report the task progress by using the mobile device, the company will cause trouble to the waiter. If the service person is not required to report the task progress by using the mobile device, the time and labor cost are increased to record the task progress of each task progress. Accordingly, how to provide a system capable of automatically managing task progress of an attendant is one of the goals addressed by those skilled in the art
SUMMERY OF THE UTILITY MODEL
In view of this, the present application provides an attendant management system.
The waiter management system is suitable for waiters and served objects and comprises a server, a mobile device and a radio frequency assembly. The server stores scheduling information of the attendant, wherein the scheduling information includes time information and location information corresponding to the first task. The mobile device is carried by an attendant. The radio frequency assembly is installed at a first location in a home of the served object, wherein the mobile device generates a sensing record in response to sensing the radio frequency assembly and is communicatively connected to the server to upload the sensing record to the server, wherein the server determines that the attendant has performed the first task in response to the sensing record matching the time information and the location information.
In an embodiment of the application, the server management system further includes a portable device. The portable device is communicatively connected to the mobile device and worn by the attendant, wherein the mobile device senses the portable device to generate a movement trajectory of the attendant, and uploads the movement trajectory to the server, wherein the server determines that the attendant has performed the first task in response to the movement trajectory matching the trajectory information of the first task.
In an embodiment of the application, the server converts the movement trajectory into training data corresponding to the first task.
In an embodiment of the application, the storage medium stores a plurality of track information, and the server determines that the moving track corresponds to a first location in the plurality of track information in response to the sensing record matching the location information.
In an embodiment of the application, the server determines that the attendant has performed the second task instead of the first task according to a correction operation from the attendant.
In an embodiment of the application, the server updates the identification model of the first task according to the training data, wherein the identification model is used for determining whether the movement track matches with the track information of the first task.
In an embodiment of the application, the server management system further includes a portable device. The portable device is communicatively coupled to the mobile unit and worn by the attendant, wherein the mobile unit initiates recording of the movement trace generated by the portable device in response to a particular movement trace generated by the portable device.
In an embodiment of the application, the moving apparatus ends recording the moving track generated by the portable device in response to the second specific moving track generated by the portable device.
In an embodiment of the present application, the sensing record includes a media access control address of the rf component.
In an embodiment of the application, the mobile device uploads the movement track to the server in response to the mobile device being in communication with the server, and stores the movement track in response to the mobile device not being in communication with the server.
Based on the above, the waiter management system of the application can judge what the waiter performs the task according to the information such as time and place, and automatically record the task progress of the waiter after the waiter performs the task.
Other features and embodiments of the present application will be described in detail below with reference to the drawings.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present application, and other drawings can be obtained by those skilled in the art without creative efforts.
FIG. 1 is a schematic diagram of an attendant management system according to an embodiment of the present application;
FIG. 2 is a schematic diagram of a mobile device according to an embodiment of the present application;
FIG. 3 is a schematic diagram of a server according to an embodiment of the present application;
fig. 4 is a flowchart illustrating the task performed by the attendant indicated by the scheduling information according to the embodiment of the present application.
Description of the symbols
10: attendant management system 100: mobile device
110. 210: processors 120, 220: storage medium
130. 230: the transceiver 200: server
300: the radio frequency component 400: portable device
S401, S402, S403, S404, S405, S406, S407, S408, S409, S410, S411: step (ii) of
Detailed Description
The foregoing and other aspects, features and advantages of the present application will become more apparent from the following detailed description of a preferred embodiment when taken in conjunction with the accompanying drawings. Directional terms as referred to in the following examples, for example: front, back, top, bottom, etc., are referred to only in the orientation of the attached figures. Accordingly, the directional terminology used is intended to be in the nature of words of description rather than of limitation.
The application provides a waiter management system which can automatically identify tasks performed by waiters and record the completion progress of the tasks. The service staff (also called home service staff, home serviceman, home care staff or care service staff) referred to in the present application mainly provides services such as home care or housekeeping.
FIG. 1 depicts a schematic diagram of an attendant management system 10, according to an embodiment of the present application. The attendant management system 10 includes a mobile device 100, a server 200, and one or more radio frequency components 300. The mobile device 100 is, for example, a Personal Digital Assistant (PDA), a smart phone, a tablet computer, or the like, but the present invention is not limited thereto. The mobile device 100 is carried by an attendant and can be used to locate the attendant and determine what tasks the attendant is performing. Fig. 2 is a schematic diagram of the mobile device 100 according to an embodiment of the present application. The mobile device 100 includes a processor 110, a storage medium 120, and a transceiver 130.
The processor 110 is, for example, a Central Processing Unit (CPU), or other programmable general purpose or special purpose Micro Control Unit (MCU), a microprocessor (microprocessor), a Digital Signal Processor (DSP), a programmable controller, an Application Specific Integrated Circuit (ASIC), a Graphics Processing Unit (GPU), an Arithmetic Logic Unit (ALU), a Complex Programmable Logic Device (CPLD), a field programmable logic device (FPGA), or other similar components or combinations thereof. The processor 110 may be coupled to the storage medium 120 and the transceiver 130, and access or execute data in the storage medium 120.
The storage medium 120 may be any type of fixed or removable Random Access Memory (RAM), read-only memory (ROM), flash memory (flash memory), Hard Disk Drive (HDD), Solid State Drive (SSD), or the like or any combination thereof. The storage medium 120 may receive scheduling information from the server 200 via the transceiver 130, wherein the scheduling information describes time information and location information of tasks required to be performed by an attendant holding the mobile device 100.
The transceiver 130 transmits/receives signals in a wireless or wired manner. The transceiver 130 may also perform operations such as low noise amplification, impedance matching, frequency mixing, frequency up or down conversion, filtering, amplification, and the like.
Returning to fig. 1, the server 200 may be communicatively coupled to the mobile device 100 and may exchange data with the mobile device 100 via a wireless or wired connection. Fig. 3 is a schematic diagram of a server 200 according to an embodiment of the present application. The server 200 includes a processor 210, a storage medium 220, and a transceiver 230.
The storage medium 220 may be implemented in a manner similar to that of the storage medium 120, and thus, will not be described in detail. The storage medium 220 may store scheduling information of one or more attendants, wherein the scheduling information may include time information and location information of one or more tasks, and the scheduling information is inputted into the server 200 by an administrator of the home service unit through an input device (e.g., a keyboard or a mouse) coupled to the transceiver 230, for example, but the application is not limited thereto.
Returning to fig. 1, the radio frequency component 300 is an electronic component that radiates a radio frequency signal, such as a Bluetooth authentication device (Bluetooth token). The mobile device 100 may receive the rf signal from the rf component 300 through the transceiver 130, thereby obtaining a sensing record corresponding to the rf component 300, wherein the sensing record includes a Media Access Control (MAC) address, for example. The mobile device 100 can record the sensing record in the storage medium 120. The attendant management system 10 may include one or more radio frequency components 300. The radio frequency assembly 300 may be disposed in a room in a served subject's home to assist an attendant positioned the mobile device 100 within the room. For example, the mobile device 100 may obtain the MAC address of the rf component 300 when approaching the rf component 300, and determine the location of the attendant holding the mobile device 100 according to the MAC address, as shown in table 1.
TABLE 1
In this embodiment, after the waiter arrives at the home of the served object according to the schedule information (e.g., displayed by the mobile device 100), the mobile device 100 may detect the rf devices 300 disposed in the rooms of the home of the served object through the transceiver 130 and generate the sensing records corresponding to the rf devices 300. If the mobile device 100 is offline or the mobile device 100 cannot be communicatively connected to the server 200, the mobile device 100 can temporarily store the sensing record in the storage medium 120. If the mobile device 100 is in the connected state and can be communicatively connected to the server 200, the mobile device 100 can automatically upload the currently generated sensing record or the sensing record stored in the storage medium 120 to the server 200. The server 200 may determine that the attendant is performing or has completed the task indicated by the shift information in response to the sensed record matching the time information and the location information in the shift information.
For example, if the scheduling information indicates that the attendant travels to the restaurant in the home of the served object at three to four pm on two days of august to assist the served object in eating, and the sensing record uploaded by the mobile device 100 records that the MAC address of the rf device 300 detected by the mobile device 100 at three to four pm on two days of august corresponds to ff: ff: ff: xx:03 (as shown in table 1) of the restaurant, the server 200 may determine that the attendant is performing or has completed the task indicated by the scheduling information in response to the sensing record matching the time information (i.e., three to four pm on two days of august) and the location information (i.e., the restaurant of the served object).
When the plurality of tasks indicated by the scheduling information correspond to the same place or room, the server 200 may determine that the attendant is performing or has completed one of the plurality of task items in response to the sensing record matching the place information in the scheduling information. For example, assume that the shift information indicates that the attendant performs two tasks, namely, assisting in taking a bath and cleaning the bath, in the bathroom of the served object at three to five pm in the afternoon of the october-two days. If the sensing record records that the MAC address of the rf device 300 detected by the mobile device 100 at three to four pm on august two days is ff: ff: ff: xx:02 corresponding to the bathroom (as shown in table 1), the server 200 may determine that the attendant is performing or has completed one of the two tasks indicated by the scheduling information (i.e., assisting in bathing and cleaning the bathroom) in response to matching the time information (i.e., three to four pm on august two days) and the location information (i.e., the bathroom of the served object) in the sensing record and the scheduling information.
As can be seen from the above, if the server 200 determines the task performed by the attendant according to the sensing record corresponding to the rf component 300, the determination result cannot be very accurate. In order to allow server 200 to more accurately determine the tasks performed by the attendant, in some embodiments, attendant management system 10 further comprises a portable device 400 communicatively coupled to mobile device 100.
The portable device 400 is an electronic device that can be worn on the attendant, such as a smart band or smart glasses. The portable device 400 has a function of radiating radio frequency signals and can be used to assist the mobile device 100 to generate a movement track of the attendant, wherein the movement track corresponds to a task performed by the attendant (for example, assisting in taking a bath or eating, etc., task items shown in table 1). For example, the mobile device 100 may detect a radio frequency signal emitted by the portable device 400 through the transceiver 130 to determine a position change of the portable device 400 according to the intensity of the radio frequency signal, so as to generate a moving track of the attendant. As another example, the portable device 400 may include, for example, an acceleration sensor to sense changes in acceleration of the portable device 400. The portable device 400 may transmit information related to the acceleration change through the rf signal, so that the mobile device 100 generates a moving trace of the attendant according to the information related to the acceleration change. The mobile device 100 may upload the movement trace to the server 200 when being communicatively connected to the server 200.
In some embodiments, the scheduling information further includes trajectory information corresponding to tasks that the attendant needs to perform. After the server 200 receives the movement trace from the mobile device 100 through the transceiver 230, the server 200 may determine that the attendant is performing or has completed a particular task in response to the movement trace matching the trace information of the particular task. In other words, in the case where the attendant wears the portable device 400, the server 200 may determine that the attendant is performing or has completed a specific task based on the data uploaded by the mobile device 100 (including the sensing record and the movement trace) matching at least one of the time information, the location information, or the trace information of the specific task.
The storage medium 220 may store a plurality of trace information respectively corresponding to a plurality of different tasks. After the server 200 receives the moving track from the mobile device 100, the processor 210 may compare the moving track with the plurality of track information respectively to determine which of the plurality of track information the moving track matches, thereby determining what the task is performed by the attendant. In order to shorten the comparison time, the processor 210 may filter the trajectory information according to the location information uploaded by the mobile device 100. Specifically, if the location information uploaded by the mobile device 100 is associated with a first location, the processor 210 may select a location corresponding to the first location from the plurality of track information. For example, if the storage medium 120 stores 100 pieces of trajectory information respectively corresponding to 100 tasks, the processor 210 may select trajectory information related to "bathroom" from the 100 pieces of trajectory information according to that the location information uploaded by the mobile device 100 corresponds to "bathroom", wherein the trajectory information is associated with, for example, a "assist bathing" task and a "clean bathroom" task. The processor 210 may further compare the moving track uploaded by the mobile device 100 with the track information of the two tasks, so as to determine the task that the waiter is performing or has completed. Thus, the time and calculation effort required for the comparison process can be significantly reduced.
After the server 200 determines that the task performed by the attendant is completed and generates a determination result, the server 200 may transmit the determination result back to the mobile device 100 through the transceiver 230. The server can determine whether the determination result is correct through the mobile device 100. If the server 200 determines that the determination is incorrect, the service person may manually perform a calibration operation on the mobile device 100, and the server 200 may calibrate the determination result according to the calibration operation. For example, assume that the server 200 determines that the attendant is performing or has completed the "assist bathing" task based on a match between data (e.g., sensing records and/or movement tracks) uploaded by the mobile device 100 and information (e.g., time information, location information, and/or track information) of the "assist bathing" task. If the attendant is actually performing or completing the "clean bathroom" task rather than the "assist bathing" task, the attendant can manually perform a calibration operation on the mobile device 100, so that the server 200 can determine that the data (e.g., sensing records and/or movement tracks) uploaded by the mobile device 100 should correspond to the "clean bathroom" task rather than the "assist bathing" task according to the calibration operation.
In some embodiments, the processor 210 may determine whether the movement trajectory uploaded by the mobile device 100 matches the trajectory information of a specific task according to the recognition model corresponding to the specific task. If the processor 210 determines that the attendant is performing or has completed a specific task according to the sensing record and/or the movement trace uploaded by the mobile device 100, the processor 210 may convert the movement trace into training data of the specific task. The processor 210 may retrain or update the recognition model for the task according to the training data. The updated identification model can more accurately judge whether a moving track is matched with the track information of the specific task.
In some embodiments, the mobile device 100 may start recording the movement trace generated by the portable device in response to a specific movement trace generated by the portable device 400. For example, if the specific movement trajectory represents "clapping twice", the attendant can clap twice before starting to perform the specific task. The mobile device 100 may start recording the moving track of the specific task performed by the attendant after detecting that the attendant takes a hand twice.
On the other hand, the mobile device 100 may end recording the movement trace generated by the portable device in response to the second specific movement trace generated by the portable device 400. For example, if the aforementioned second specific movement trace represents "clapping once", the attendant can clap once after finishing performing the specific task. The mobile device 100 may end recording the movement track of the specific task performed by the attendant after detecting that the attendant claps one time.
FIG. 4 is a flow chart illustrating an attendant performing a task indicated by shift scheduling information according to an embodiment of the present application. When the attendant performs the task indicated by the scheduling information, the attendant managing system 10 may automatically track the execution progress of the task and automatically record information related to the execution progress. In step S401, the attendant wearing the portable device 400 triggers the mobile apparatus 100 to start recording the movement track through a specific movement track. In step S402, the mobile device 100 records a sensing record and a moving track generated during the task, wherein the sensing record is, for example, a MAC address of the radio frequency component 300, and the sensing record further records time information corresponding to the MAC address. In step S403, the attendant wearing the portable device 400 triggers the mobile apparatus 100 to end recording the movement track through the specific movement track. In step S404, the mobile device 100 may upload the sensing record and the movement trace to the server 200 when being communicatively connected to the server 200. In step S405, the server 200 may compare the sensing record and/or the movement track with information (e.g., time information, location information, and/or track information) related to a task. In step S406, it is determined whether the attendant performs the task according to the comparison result of step S405. If yes (i.e., the comparison result matches the task), the process proceeds to step S408, and if no (i.e., the comparison result does not match the task), the process proceeds to step S407. In step S407, the server 200 may compare the sensing record and/or the movement track with information (e.g., time information, location information, and/or track information) related to another task. In step S408, the server 200 transmits the determination result of step S406 back to the mobile device 100. In step S409, the attendant decides whether the judgment result is correct. If yes, the process proceeds to step S410. If not, the process proceeds to step S411. In step S410, the server 200 receives information indicating that the determination result is correct from the mobile device 100, and converts the movement trajectory into training data of a first task in response to the determination result indicating that the attendant has completed the first task. In step S411, the server 200 receives a corrected determination result generated by the operation of the attendant from the mobile device 100, wherein the corrected determination result indicates that the sensing record and the movement track generated by the mobile device 100 in steps S401 to S403 correspond to a second task indicated by the attendant. The server 200 may also convert the movement trajectory into training data for a second task indicated by the attendant.
In summary, the attendant management system of the present application may install one or more rf components in the home of the served object, and determine the location of the attendant in the home of the served object according to the sensing record generated by the mobile device of the attendant sensing the rf components. The waiter management system can judge the task performed by the waiter according to the time, the place and the like, and automatically record the task progress of the waiter after the waiter performs the task. In addition, the attendant may wear a portable device for generating a movement trace of the attendant. The movement trajectory may assist the server in identifying what task the attendant is performing. When the mobile device is connected to the server in a communication mode, the mobile device can upload the moving track to the server, and the server can use the moving track as training data, so that accuracy of the server in identifying the type of the task performed by the server is improved.
The above-described embodiments and/or implementations are only for illustrating the preferred embodiments and/or implementations of the technology of the present application, and are not intended to limit the implementations of the technology of the present application in any way, and those skilled in the art can make modifications or changes to other equivalent embodiments without departing from the scope of the technology disclosed in the present application, but should be construed as technology or implementations substantially the same as the present application.
Claims (3)
1. An attendant management system adapted for use with an attendant and a serviced object, comprising:
the server stores scheduling information of the waiter, wherein the scheduling information comprises time information and place information corresponding to a first task;
a mobile device carried by the attendant; and
a radio frequency assembly installed at a first location in a home of the serviced object, wherein the mobile device generates a sensing record in response to sensing the radio frequency assembly and is communicatively connected to the server to upload the sensing record to the server, wherein the server determines that the attendant has performed the first task in response to the sensing record matching the time information and the location information.
2. The attendant management system as in claim 1, further comprising:
a portable device communicatively connected to the mobile device and worn by the attendant, wherein the mobile device senses the portable device to generate a movement trajectory of the attendant and uploads the movement trajectory to the server, wherein
The server determines that the attendant has performed the first task in response to the movement trajectory matching trajectory information of the first task.
3. The attendant management system as in claim 2, wherein the mobile device further comprises:
the storage medium stores a plurality of track information, and the server judges that the moving track corresponds to the first place in the plurality of track information in response to the sensing record being matched with the place information.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| TW108213879U TWM596425U (en) | 2019-10-22 | 2019-10-22 | Home care giver management system |
| TW108213879 | 2019-10-22 |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN212435941U true CN212435941U (en) | 2021-01-29 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201922062921.1U Active CN212435941U (en) | 2019-10-22 | 2019-11-26 | Attendant management system |
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| CN (1) | CN212435941U (en) |
| TW (1) | TWM596425U (en) |
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2019
- 2019-10-22 TW TW108213879U patent/TWM596425U/en unknown
- 2019-11-26 CN CN201922062921.1U patent/CN212435941U/en active Active
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| Publication number | Publication date |
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| TWM596425U (en) | 2020-06-01 |
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