CN212032261U

CN212032261U - Intelligent queuing and calling system

Info

Publication number: CN212032261U
Application number: CN202020793862.5U
Authority: CN
Inventors: 朱礼光
Original assignee: Jinhua Zhongrui Intelligent Network Engineering Co ltd
Current assignee: Jinhua Zhongrui Intelligent Network Engineering Co ltd
Priority date: 2020-05-13
Filing date: 2020-05-13
Publication date: 2020-11-27
Anticipated expiration: 2030-05-13

Abstract

The utility model discloses an intelligent queuing and calling system, which comprises a controller, a double-screen touch processing device connected with the controller by wires, a communication device and a printer, wherein a display screen is wirelessly connected with the controller by a router, the communication device is in communication connection with a mobile terminal, the double-screen touch processing device is a double-screen touch POS machine, one screen is used for client number taking, and the other screen is used for cashier desk operation; the controller line is connected with a pickup device, the pickup device comprises a processor communicated with the controller, a touch operation screen for face recognition and a number calling assembly, and the number calling assembly comprises a plurality of number calling devices, a shell for placing the number calling devices and a power assembly for controlling the number calling devices to move out or retract; the built-in communication subassembly and the processing unit that has the electricity to connect of ware of calling out, processing unit electricity is connected with the key of postponing calling out, the key of canceling calling out, the key of receiving calling out and bee calling organ.

Description

Intelligent queuing and calling system

Technical Field

The utility model relates to an intelligence technical field of calling out numbers of lining up, in particular to intelligence system of calling out numbers of lining up.

Background

With the expansion of urban size and the increase of population, all walks of life are faced with the problem of sharp increase of customers. For example, in various industries such as the catering industry, the banking industry and the like, queuing becomes a normal state; the existing number calling system is single in form, or calls numbers manually or through a display screen or voice, the phenomenon that the number is not seen by queuing personnel and is passed is often caused, and the queuing personnel can only wait nearby and cannot leave to do other things, so that time is delayed.

In the prior art, an intelligent queuing and calling system (patent number is ZL201821338987.8) is disclosed, including double screen touch processing device, controller, communications facilities, printer, router, display screen and mobile terminal, double screen touch processing device and controller line connection, printer and controller line connection or bluetooth connection, the display screen passes through router and controller wireless connection, be equipped with the USB plug on the communications facilities, be equipped with the USB interface on the controller, communications facilities and controller USB are connected, communications facilities and mobile terminal communication connection, this system is equipped with display screen, calling stereo set and communications facilities, reminds the customer of lining up through multiple calling mode, avoids taking place the phenomenon of passing a number.

The intelligent queuing and calling system is more specific to the application of places with equal numbers, even if a mobile terminal is arranged for prompting, the intelligent queuing and calling system is very easy to play a role in prompting because the intelligent queuing and calling system cannot be seen in time, so that a number taker cannot conveniently leave the place for calling temporarily and needs to be improved; in the existing number calling system, after the front people take numbers, the people cannot cancel the numbers midway or delay the numbers appropriately when waiting for the people, so that the whole queuing number calling system has low processing efficiency and poor use experience.

SUMMERY OF THE UTILITY MODEL

Not enough to prior art exists, the utility model aims to provide an intelligence system of calling out numbers of lining up.

The above technical purpose of the present invention can be achieved by the following technical solutions:

the utility model provides an intelligence system of calling out numbers that lines up, includes controller, with controller line connection's double-screen touch processing apparatus, communications facilities and printer, the display screen passes through router and controller wireless connection, communications facilities and mobile terminal communication connection, double-screen touch processing apparatus is double-screen touch POS machine, and one of them screen is used for the customer to get a number, and another screen is used for cashier's office in a shop to operate.

The controller is connected with a pickup device through a wire, the pickup device comprises a processor communicated with the controller, a touch operation screen for face recognition and a number calling assembly, and the number calling assembly comprises a plurality of number calling devices, a shell for placing the number calling devices and a power assembly for controlling the number calling devices to move out or retract; the built-in communication subassembly and the processing unit that has the electricity to connect of ware of calling out, processing unit electricity is connected with the key of postponing calling out, the key of canceling calling out, the key of receiving calling out, bee calling organ, vibrator and flashing lamp.

To sum up, the utility model discloses the beneficial effect who contrasts in prior art does: the part taking device is arranged on one side of the double-screen touch processing device, a client can select to obtain the number calling device from the part taking device if needed, the identity information of a person corresponding to the number calling device can be obtained in a face brushing or identity card brushing mode, the power assembly pushes out the number calling device for a user to take, and the number, the taking time and the number calling related information of the corresponding number calling device under the identity information of the user are recorded;

at the moment, the user can leave the equal-number place, when the user is about to arrive at the number, the number calling device reminds the user through one or more of a buzzer, a vibrator and a flashing lamp, and if the user can immediately press a number calling receiving key to answer, the reminding can be closed; if the user does not have time, the user can press a number calling cancel key to cancel the number calling, and the number calling system can move out of the number calling queue, so that the dead number condition is improved, and the number calling efficiency of the whole system is improved; when the user needs a short time to put in place, the user can put off the number by pressing the number calling delay key, the number calling delay key is normally delayed for a plurality of numbers, and the design can greatly improve the processing efficiency of the number calling system and ensure better use experience.

Drawings

FIG. 1 is a block diagram of an intelligent queuing and calling system in an embodiment;

fig. 2 is a frame diagram of the pickup device in the embodiment.

Detailed Description

The following provides a more detailed description of the present invention with reference to the accompanying drawings.

The utility model provides an intelligence system of calling out numbers that lines up, refer to fig. 1 and show, including the controller, with the double screen touch processing device of controller line connection, communications facilities and printer, the display screen passes through router and controller wireless connection, communications facilities and mobile terminal communication are connected, the display screen is connected with the stereo set of calling out numbers through the data line, double screen touch processing device is double screen touch POS machine, one of them screen is used for the customer to get the number, another screen is used for cashier's office desk operation, be equipped with the RAM card that is used for preserving user data in the double screen touch processing device.

Referring to fig. 1 and 2, the controller is connected with a pickup device through a wire, the pickup device comprises a processor communicated with the controller, a touch operation display screen for face recognition and a number calling assembly, the number calling assembly comprises a plurality of number calling devices, a shell for placing the number calling devices, and a power assembly for controlling the number calling devices to move out or retract; the touch operation screen can perform face recognition operation and conventional click options, can display that the number calling device is moved out of the shell, and only needs to be directly inserted into the shell when returning is needed; the shell can also be provided with a recognition device for recognizing the identity information on the identity card.

The calling device is internally provided with a communication component and a processing unit which are electrically connected, and the processing unit is electrically connected with a calling delay key, a calling cancel key, a calling receiving key, a buzzer, a vibrator and a flashing lamp.

The above description is only an exemplary embodiment of the present invention, and is not intended to limit the scope of the present invention, which is defined by the appended claims.

Claims

1. The utility model provides an intelligence system of calling out numbers that lines up, includes the controller, with controller line connection's double-screen touch processing device, communications facilities and printer, the display screen passes through router and controller wireless connection, communications facilities and mobile terminal communication connection, characterized by: the double-screen touch processing device is a double-screen touch POS machine, wherein one screen is used for customer number taking, and the other screen is used for cashier desk operation; the controller line is connected with a pickup device, the pickup device comprises a processor communicated with the controller, a touch operation screen for face recognition and a number calling assembly, and the number calling assembly comprises a plurality of number calling devices, a shell for placing the number calling devices and a power assembly for controlling the number calling devices to move out or retract; the built-in communication subassembly and the processing unit that has the electricity to connect of ware of calling out, processing unit electricity is connected with the key of postponing calling out, the key of canceling calling out, the key of receiving calling out and bee calling organ.

2. The intelligent queuing and calling system of claim 1, wherein: the number calling device is simultaneously provided with a vibrator and a flashing lamp which are electrically connected with the processing unit.

3. The intelligent queuing and calling system of claim 1, wherein: and a memory card for storing user data is arranged in the double-screen touch processing device.

4. The intelligent queuing and calling system of claim 1, wherein: the display screen is connected with a number calling sound box through a data line.