CN210500284U - Multifunctional welcome robot for electric power service - Google Patents
Multifunctional welcome robot for electric power service Download PDFInfo
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- CN210500284U CN210500284U CN201920679517.6U CN201920679517U CN210500284U CN 210500284 U CN210500284 U CN 210500284U CN 201920679517 U CN201920679517 U CN 201920679517U CN 210500284 U CN210500284 U CN 210500284U
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Abstract
The utility model discloses multi-functional usher robot of electric power service, including the shell with set up the hardware device in the shell is inside, the hardware device includes main control unit and respectively with the face recognition device, voice dialogue device, indoor navigation device, ID card scanning recognition device, communication module, storage module and the power supply unit that the main control unit electricity is connected, the main control unit passes through communication module and electric power service center server connection; the shell comprises a head part and a body, and a first display screen electrically connected with the main control device is arranged on the outer side of the head part; a second display screen electrically connected with the main control device is arranged on the outer side of the body; the bottom of the body is connected with the roller through a first stepping motor for steering; the utility model provides a support multi-functional usher robot of electric power service of voice chat, voice inquiry historical charges of electricity or information of collecting fee.
Description
Technical Field
The utility model relates to an electric power service field especially relates to multi-functional usher robot of electric power service.
Background
With the improvement of power systems, the acceleration of the pace of building energy internet and the rapid maturity of advanced technologies such as internet, artificial intelligence and big data, the ability and level of a power grid company for serving customers need to be rapidly improved.
Most of traditional power supply bureau business handling mainly depends on business hall counter service staff, but the counter quantity, staff, input equipment and the like all need to be kept in a certain quantity to ensure that the business can be smoothly developed, and manual handling is caused by personal factors, business collection middle period, manual data field input and the like, so that the business handling time is too long, customers are easy to wait for unsatisfied for a long time, the customer experience and satisfaction are low, and the innovation cannot be embodied.
With the diversification and the complication of the functions of the business hall, people are not familiar with the function setting and the position planning of the business hall when entering the business hall, a lot of time is often delayed due to the finding of a service interface, and even if corresponding welcome guide personnel exist, a lot of guests cannot find the service personnel of the interface due to the number of people waiting for service in the service hall.
SUMMERY OF THE UTILITY MODEL
Based on this, there is a need for a multifunctional greeting robot for the field of power service, which aims to solve at least one of the technical problems in the related art to some extent.
According to one aspect of the application, the application provides an electric power service multifunctional welcome robot, which comprises a shell and a hardware device arranged inside the shell,
the internal hardware device comprises a main control device, a face recognition device, a voice dialogue device, an indoor navigation device, an identity card scanning and recognizing device, a communication module, a storage module and a power supply device which are respectively and electrically connected with the main control device,
the master control device is connected with the power service center server through the communication module;
the power supply device is used for providing required electric power for the robot;
the housing includes a head and a body connected to the head;
a first display screen connected with the main control device is arranged on the outer side of the head;
a second display screen connected with the main control device is arranged on the outer side of the body;
the bottom of the body can be provided with a roller which is connected with the bottom of the body through a first stepping motor, and the first stepping motor is connected with the main control device; the first stepping motor is used for driving the roller to steer.
In one embodiment, the indoor navigation device comprises a motion control device, a positioning device, a data processing circuit, an infrared sensor, a wheel displacement sensor, a laser sensor and an ultrasonic sensor, wherein the motion control device, the positioning device and the data processing circuit are respectively connected with the master control device, and the infrared sensor, the wheel displacement sensor, the laser sensor and the ultrasonic sensor are respectively connected with the data processing circuit, and the data processing circuit is used for respectively receiving and processing data information collected by the infrared sensor, the wheel displacement sensor, the laser sensor and the ultrasonic sensor. The positioning device transmits the current position information of the user and the destination position information of the user to the main control device, and the main control device controls the roller to move according to the planned driving path; in the moving and driving process of the roller, the data processing circuit receives and processes obstacle data information acquired by the infrared sensor, the laser sensor and the ultrasonic sensor, the data processing circuit transmits the obstacle data information to the main control device, and the main control device controls the roller to stop moving or turn to avoid an obstacle according to the obstacle data information; in the moving and driving process of the roller, the data processing circuit receives and processes roller displacement data acquired by the wheel displacement sensor, and the main control device controls the data storage module to store the roller displacement data.
In one embodiment, the indoor navigation device further comprises an inertial navigation device connected with the master control device; the main control device judges whether to start the inertial navigation device according to the current position information and the destination position information of the user; if the main control device controls the inertial navigation device to be started, the robot runs according to the historical displacement path of the roller, so that the time for path planning is saved, and the navigation efficiency of the robot is improved.
In one embodiment, the power supply device comprises a charging seat connected with the robot body and a charging management device arranged inside the charging seat.
In one embodiment, the charging management device comprises a charge amount monitoring circuit and a charging control circuit,
the electric quantity monitoring circuit is used for monitoring the electric quantity of the power supply device;
the charging control circuit controls the charging state of the power supply device according to the voltage value of the power supply device monitored by the electric quantity monitoring circuit. The electric quantity monitoring circuit judges whether the battery needs to be charged immediately or not by detecting the voltages at two ends of the battery; if the voltage is lower than a preset threshold value, setting the robot to be in a low-power state, not receiving a new task any more, and setting the navigation target to be at a preset charging seat position; after the robot is judged to enter the charging position, a charging control circuit is started to control charging; if the current working time is the working time, entering a quick charging mode; if the current time is the non-working time period, entering a slow charging mode, wherein the slow charging mode can charge more effective electric quantity and is also beneficial to prolonging the service life of the battery; and entering a standby mode after the electric quantity is judged to be full, and receiving a working instruction.
In one embodiment, the robot further comprises an arm, wherein the arm is connected with the body through a first joint, the first joint comprises a second stepping motor, and the second stepping motor is connected with the main control device and used for driving the arm to rotate by a preset angle to form a hand lifting posture.
In one embodiment, a second joint is arranged at the middle position of the arm, the second joint comprises a third stepping motor, and the third stepping motor is connected with the main control device and is used for driving the arm to bend and rotate by a preset angle to form a bent arm posture.
In one embodiment, a third joint is arranged at the end of the arm, the third joint includes a fourth stepping motor, and the fourth stepping motor is connected with the main control device and is used for driving the end of the arm to bend and rotate by a preset angle to form a hand-shaking posture.
In one embodiment, the head is connected to the body through a fifth stepping motor, and the fifth stepping motor is connected to the main control device, and is configured to drive the head to rotate by a preset angle, so as to form a head shaking gesture.
In one embodiment, the voice dialogue device comprises a voice recognition device and an intelligent semantic analysis device which are connected in series, and the intelligent semantic analysis device is connected with the main control device.
In one embodiment, the speech recognition device may be a fly-to-fly speech recognition device or a hectic speech recognition device.
In one embodiment, the main board adopted by the master control device is RK3288, and the processor can comprise a quad-core A17 CPU and an ARM Mali-T764 GPU.
In one embodiment, the positioning device includes GPS positioning circuitry.
In one embodiment, clothes are arranged on the outer side of the robot body, and the color tone of the clothes is consistent with that of work clothes of power service staff, so that the power service image is better shown.
Drawings
Fig. 1 is a schematic structural diagram of an appearance of a multifunctional greeting robot for electric power service in an embodiment;
fig. 2 is a schematic diagram of a hardware device architecture of a power service multi-functional greeting robot in an embodiment.
Detailed Description
In order to facilitate understanding of the present invention, the present invention will be described more fully hereinafter with reference to the accompanying drawings. Preferred embodiments of the present invention are shown in the drawings. The invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used herein, the term "and/or" includes any and all combinations of one or more of the associated listed items.
Where the terms "comprising," "having," and "including" are used herein, another element may be added unless an explicit limitation is used, such as "only," "consisting of … …," etc. Unless mentioned to the contrary, terms in the singular may include the plural and are not to be construed as being one in number.
It will be understood that, although the terms first, second, etc. may be used herein to describe various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, a first element could be termed a second element, and, similarly, a second element could be termed a first element, without departing from the scope of the present invention.
In the description of the present invention, it should be noted that the terms "center", "longitudinal", "lateral", "up", "down", "front", "back", "left", "right", "top", "bottom", "inner", "outer" and "upright" indicate the orientation or positional relationship based on the orientation or positional relationship shown in the drawings, and are only for convenience of description and simplification of description, but do not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention.
In the description of the present invention, it is to be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "connected," and "connected" are to be construed broadly, and may be, for example, fixedly connected, detachably connected, or integrally connected; the connection may be direct or indirect via an intermediate medium, and the connection may be internal to the two components. The specific meaning of the above terms in the present invention can be understood in specific cases to those skilled in the art.
Fig. 1 is a schematic diagram illustrating an external structure of a multi-functional greeting robot for power service according to an embodiment, and with reference to fig. 1, the following is detailed:
a multifunctional welcome robot for electric power service comprises a shell and an internal hardware device fixed on the inner side of the shell, wherein the shell comprises a head 11 and a body 12 mechanically connected with the head, a first display screen 13 is arranged on the outer side of the head, and the first display screen 13 is electrically connected with a main control device 21 and used for displaying the expression or working state of the robot; a second display screen 14 is arranged on the outer side of the body, and the second display screen 14 is electrically connected with the main control device 21 and is used for displaying image-text information; the bottom of the body is provided with a roller 15, the roller is connected with the bottom of the body through a first stepping motor 151, and the first stepping motor 151 is electrically connected with a main control device; the first stepping motor 151 is used for driving the roller to steer; the rollers are used for supporting the robot to move.
In an embodiment of the present invention, the arm 16 is connected to the body through a first joint 161, the first joint 161 includes a second stepping motor, and the second stepping motor is connected to the main control device for driving the arm to rotate by a predetermined angle to form a hand-lifting posture; the middle position of the arm is provided with a second joint 162, the second joint 162 comprises a third stepping motor, and the third stepping motor is connected with the main control device and is used for driving the arm to bend and rotate by a preset angle to form a bent arm posture; the end position of arm is provided with third joint 163, and third joint 163 includes fourth step motor, and fourth step motor is connected with master control set for drive arm end is buckled and is rotated preset angle, forms the gesture of shaking hands.
In an embodiment of the utility model, the robot body outside is provided with clothes 17, and the clothes tone is unanimous with electric power service staff's worker's clothes tone to better show electric power service image.
Fig. 2 is a schematic diagram illustrating an architecture of a hardware device of a multi-functional greeting robot for power services according to an embodiment, and with reference to fig. 2, the following is detailed:
a hardware device architecture of a multifunctional greeting robot for electric power service comprises a main control device 21, a face recognition device 22, a voice conversation device 23, an indoor navigation device 24, an identity card scanning recognition device 25, a communication module 26, a storage module 27 and a power supply device which are respectively connected with the main control device 21, wherein the main control device 21 is connected with an electric power service center server through the communication module 26; the power supply device is used for supplying required power to the robot. The user can chat and interact with the robot through the voice conversation device 23, and inquire the robot about relevant electric power service handling process information, and the robot can guide the user to a proper window to handle business through the indoor navigation device 24, or guide the client to a corresponding functional area of a hall according to the requirement of the client; during the interaction process of the robot with the user, the first display screen 13 displays the expressions of the robot, wherein the expressions include but are not limited to smile, loveliness, worry and the like; after receiving the user identification card information transmitted by the identification card scanning and recognizing device 25, the main control device 21 reads facial image data information in the user identification card information, the main control device 21 matches the facial image data information with the facial image data information transmitted by the face scanning and recognizing device 22, if matching is successful, the main control device 21 reads user electricity consumption account information in the power service center server through the communication module 26, and the main control device 21 controls the second display screen 14 to display the electricity consumption account information; the user can inquire the own electricity consumption record information or the electricity fee payment record information while performing voice interaction with the robot; if the user inquires that the user has the electric charge arrearage, the user can select to scan the two-dimensional code to pay the arrearage, and the user can also prestore the electric charge by scanning the two-dimensional code, and the two-dimensional code can be presented on the second display screen.
The utility model discloses an in one embodiment, indoor navigation device 24 includes motion control device, positioner, the data processing circuit who is connected with master control set respectively to and infrared ray sensor, wheel displacement sensor, laser sensor and the ultrasonic sensor who is connected with the data processing circuit respectively, the data processing circuit is used for receiving respectively and handles infrared ray sensor wheel displacement sensor laser sensor with the data message that ultrasonic sensor gathered. The positioning device transmits the current position information of the user and the destination position information of the user to the main control device, the main control device plans a running path according to the map data of the business hall, and the main control device controls the roller to move according to the planned running path; in the moving and driving process of the roller, a data processing circuit receives and processes barrier data information acquired by the infrared sensor, the laser sensor and the ultrasonic sensor, the data processing circuit transmits the barrier data information to the main control device, and the main control device controls the roller to stop moving or turn to avoid a barrier according to the barrier data information; in the moving and driving process of the roller, the data processing circuit receives and processes roller displacement data acquired by the wheel displacement sensor, and the main control device controls the data storage module to store the roller displacement data.
In an embodiment of the present invention, the indoor navigation device 24 further includes an inertial navigation device connected to the main control device; the main control device judges whether to start the inertial navigation device according to the current position information and the destination position information of the user; if the main control device controls the inertial navigation device to be started, the robot runs according to the historical displacement path of the roller, so that the time for path planning is saved, and the navigation efficiency of the robot is improved.
In an embodiment of the present invention, the power supply device includes a charging seat connected to the body of the robot and a charging management device disposed inside the charging seat. The charging base is used for being connected with a living power supply to charge the robot power supply device, when the charging management device receives a charging signal needing to be charged, wherein the electric quantity transmitted by the power supply device is lower than a preset value, the charging management device transmits the charging signal needing to be charged to the main control device, the main control device controls the roller to move to a robot charging position to enable the robot charging base to be connected with the living power supply, and the power supply device starts to charge; when the charging management device receives an electric quantity full-charge signal that the electric quantity transmitted by the power supply device is higher than a preset value, the charging management device transmits the electric quantity full-charge signal to the main control device, and the main control device controls the roller to move so as to drive the charging base to be disconnected with the domestic power supply.
In one embodiment of the present invention, the charging management device comprises a power monitoring circuit and a charging control circuit,
the electric quantity monitoring circuit is used for monitoring the electric quantity of the power supply device;
and the charging control circuit controls the charging state of the power supply device according to the voltage value of the power supply device monitored by the electric quantity monitoring circuit. The electric quantity monitoring circuit monitors the electric quantity of the robot power supply device, and judges whether the robot power supply device needs to be charged immediately or not by detecting the voltage at two ends of the battery; if the voltage is lower than a preset threshold value, setting the robot to be in a low-power state, not receiving a new task any more, and setting the navigation target to be at a preset charging seat position; after the robot is judged to enter the charging position, a charging control circuit is started to control charging; if the current working time is the working time, entering a quick charging mode; if the current time is the non-working time period, entering a slow charging mode, wherein the slow charging mode can charge more effective electric quantity and is also beneficial to prolonging the service life of the battery; and entering a standby mode after the electric quantity is judged to be full, and receiving a working instruction.
The utility model discloses an in the embodiment, the head is connected through fifth step motor with the health, and fifth step motor is connected with master control set for drive the angle is predetermine in the head rotation, forms the posture of shaking the head.
In an embodiment of the present invention, the main board adopted by the main control device 21 is RK3288, and the processor includes a quad-core a17 CPU and an ARM Mali-T764 GPU.
In one embodiment, the voice dialogue device comprises a voice recognition device and an intelligent semantic analysis device which are connected in series, and the intelligent semantic analysis device is connected with the main control device 21. The voice recognition device can transcribe the voice of the client into text data in real time, the voice recognition device transmits the text data to the intelligent semantic analysis device for semantic analysis, the intelligent semantic analysis device further transmits semantic analysis information to the main control device 21, and the main control device 21 calls matched content to answer in a background knowledge base according to a semantic analysis result. The voice recognition device in this embodiment may be a communication voice recognition device or a Baidu voice recognition device.
In an embodiment of the present invention, the positioning device includes a GPS positioning circuit.
In an embodiment of the present invention, the user can chat and interact with the robot through the voice dialog device, and ask the robot for the relevant electric power service transaction flow information, and the robot can guide the user to a proper window through the indoor navigation device to handle the service, or guide the user to a corresponding functional area of the hall according to the requirement of the user; the first display screen is used for displaying robot expressions or the working state of the robot when the robot interacts with a user; the main control device reads facial image data information in the user identity card information after receiving the user identity card information transmitted by the identity card scanning and recognizing device, matches the facial image data information with face image data information transmitted by the face scanning and recognizing device, reads user electricity consumption account information in the power service center server through the communication module if matching is successful, and controls the second display screen to display the electricity consumption account information; the user can inquire the own electricity consumption record information or the electricity fee payment record information while performing voice interaction with the robot; if the user inquires that the user has the electric charge arrearage, the user can select to scan the two-dimensional code to pay the arrearage, and the user can also pre-store the electric charge by scanning the two-dimensional code.
The above-described embodiments have advantages including:
1. chat conversation
The user can carry out daily life chat interaction with the robot in a natural language mode;
2. business consultation service
Based on semantic recognition technology, the robot can provide business consultation services such as electric charge inquiry and the like for users;
3. indoor navigation
By initializing an indoor map and an area, the robot can provide indoor mobile navigation service for a user, and guide the user to transact related business to a designated area or rest in a functional area;
4. identification card chip identification and authentication
Through the identification function of the robot, a user can pass the verification of the electricity consumption identity information only by swiping an identity card, and obtains the electricity consumption record information or the electricity fee payment record information query entrance provided by the robot;
5. voice electricity fee inquiry
The user can inquire the electric charge bill through voice interaction with the robot, check the latest first-stage electric charge information and arrearage information and check historical electric charge payment record information;
6. code scanning type payment
After the user inquires the electric charge, if the user has arrears, the user can pay the arrears by scanning the two-dimensional code displayed on the display screen of the robot; if no arrears exist, the payment can be pre-paid by scanning the two-dimensional code displayed on the display screen of the robot;
7. robot face recognition
The robot supports a face recognition function, face searching is realized by inquiring a built-in face library, and personalized service is provided for users and the safety of the service is improved;
8. robot limb interaction
The robot can finish head shaking, hand lifting, hand shaking or steering actions during the man-machine interaction, and the pleasure and the experience effect of the man-machine interaction are increased.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only represent some embodiments of the present invention, and the description thereof is specific and detailed, but not to be construed as limiting the scope of the present invention. It should be noted that, for those skilled in the art, without departing from the spirit of the present invention, several variations and modifications can be made, which are within the scope of the present invention. Therefore, the protection scope of the present invention should be subject to the appended claims. The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
Claims (8)
1. A multifunctional welcome robot for electric power service comprises a shell and a hardware device arranged in the shell, and is characterized in that,
the internal hardware device comprises a main control device, a face recognition device, a voice dialogue device, an indoor navigation device, an identity card scanning and recognizing device, a communication module, a storage module and a power supply device which are respectively connected with the main control device,
the master control device is connected with the power service center server through the communication module;
the power supply device is used for providing required electric power for the robot;
the housing includes a head and a body connected to the head;
a first display screen connected with the main control device is arranged on the outer side of the head;
a second display screen connected with the main control device is arranged on the outer side of the body;
the bottom of the body is provided with a roller which is connected with the bottom of the body through a first stepping motor, and the first stepping motor is connected with the main control device;
the power supply device comprises a charging seat connected with the body and a charging management device arranged in the charging seat;
the charging management device comprises an electric quantity monitoring circuit and a charging control circuit;
the electric quantity monitoring circuit is used for monitoring the electric quantity of the power supply device;
the charging control circuit controls the charging state of the power supply device according to the voltage value of the power supply device monitored by the electric quantity monitoring circuit.
2. The multi-functional usher robot of claim 1, wherein the indoor navigation device comprises a motion control device, a positioning device and a data processing circuit respectively connected with the main control device, and an infrared sensor, a wheel displacement sensor, a laser sensor and an ultrasonic sensor respectively connected with the data processing circuit.
3. The power service multi-functional greeting robot of claim 2, wherein the indoor navigation device further comprises an inertial navigation device connected with the master control device.
4. The multifunctional welcome robot for electric power service of claim 1 further comprising an arm, wherein the arm is connected to the body through a first joint, the first joint comprises a second stepping motor, and the second stepping motor is connected to the main control device and is used for driving the arm to rotate by a preset angle to form a hand lifting posture.
5. The multifunctional welcome robot for electric power service as claimed in claim 4, wherein a second joint is disposed at a middle position of the arm, the second joint comprises a third step motor, and the third step motor is connected to the main control device and is used for driving the arm to bend and rotate by a preset angle to form a bent arm posture.
6. The multifunctional welcome robot for electric service as claimed in claim 5, wherein a third joint is disposed at a distal end of the arm, the third joint comprises a fourth stepping motor, and the fourth stepping motor is connected to the main control device and is configured to drive the distal end of the arm to bend and rotate by a preset angle to form a handshake gesture.
7. The multifunctional greeting robot for power service of claim 1, wherein the head is connected with the body through a fifth stepping motor, and the fifth stepping motor is connected with the master control device and is configured to drive the head to rotate by a preset angle to form a shaking gesture.
8. The multifunctional greeting robot for power service as claimed in any one of claims 1 to 7, wherein the voice dialogue device comprises a voice recognition device and an intelligent semantic analysis device which are connected in series, and the intelligent semantic analysis device is connected with the main control device.
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| CN201920679517.6U CN210500284U (en) | 2019-05-13 | 2019-05-13 | Multifunctional welcome robot for electric power service |
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| CN201920679517.6U CN210500284U (en) | 2019-05-13 | 2019-05-13 | Multifunctional welcome robot for electric power service |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113319869A (en) * | 2021-06-25 | 2021-08-31 | 重庆理工大学 | Welcome robot system with emotion interaction function |
| CN113554431A (en) * | 2021-07-22 | 2021-10-26 | 广东电网有限责任公司 | Automatic electric charge recovery method and device |
| JP7554630B2 (en) | 2020-10-21 | 2024-09-20 | 東京瓦斯株式会社 | Communication robots and programs |
-
2019
- 2019-05-13 CN CN201920679517.6U patent/CN210500284U/en active Active
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP7554630B2 (en) | 2020-10-21 | 2024-09-20 | 東京瓦斯株式会社 | Communication robots and programs |
| CN113319869A (en) * | 2021-06-25 | 2021-08-31 | 重庆理工大学 | Welcome robot system with emotion interaction function |
| CN113554431A (en) * | 2021-07-22 | 2021-10-26 | 广东电网有限责任公司 | Automatic electric charge recovery method and device |
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