CN210225603U - Remote video guidance maintenance system - Google Patents
Remote video guidance maintenance system Download PDFInfo
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- CN210225603U CN210225603U CN201921269840.2U CN201921269840U CN210225603U CN 210225603 U CN210225603 U CN 210225603U CN 201921269840 U CN201921269840 U CN 201921269840U CN 210225603 U CN210225603 U CN 210225603U
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Abstract
The utility model discloses a maintenance system is guided to long-range video, long-range video guides maintenance system including the user end device that is used for the user to carry out the maintenance and the server end device that is used for the server end to guide. The user side device comprises a display device for displaying a product to be maintained, a shooting device for shooting the product to be maintained, a voice input device for inputting user voice, a voice playing device for playing voice sent by the service side and a communication device for communicating with the service side; the server device includes: the system comprises a display device for displaying a product to be maintained, a voice input device for inputting the voice of a service staff at a service end, a voice playing device for playing the voice sent by a user end and a communication device for communicating with the user end. The utility model discloses product manufacturer and user's pain point has been solved effectively, has made things convenient for manufacturer and user.
Description
Technical Field
The utility model relates to a maintenance technical field especially relates to a maintenance system is guided to long-range video.
Background
Currently, users have more and more requirements for after-sales: short response times, high engineer levels, fast problem resolution, active maintenance, fewer failures. Meeting these needs requires team coordination throughout the after-market sector. When maintenance is required, an engineer or maintenance personnel is also required to go to the site. At present, with the continuous increase of labor cost, companies seek to maximize benefits and meet with greater challenges, and the demand for adopting new technologies to reduce personnel and improve efficiency is more urgent. In fact, many products have many problems that can be addressed by the user himself, if assisted by help. The utility model discloses utilize long-range video and internet technique, for the product producer under the condition of saving the cost of labor as far as possible, provide more timely, faster service for the user and provide probably.
SUMMERY OF THE UTILITY MODEL
The utility model provides a maintenance system is guided to long-range video, be used for the server side to guide the server side device including the user end device that is used for the user to maintain.
The system comprises a user side device used for maintenance of a user and a service side device used for guidance of a service side.
The user-side device includes: the system comprises a display device for displaying a product to be maintained, a shooting device for shooting the product to be maintained, a voice input device for inputting user voice, a voice playing device for playing voice sent by a server, a communication device for communicating with the server and a synchronization device for keeping synchronization with the display content in the server display device;
the server device includes: the system comprises a display device for displaying a product to be maintained, an input device for drawing content input on a display screen of the display device of the service end when the service personnel at the service end guide, a voice input device for inputting the voice of the service personnel at the service end, a voice playing device for playing the voice sent by the user end, a communication device for communicating with the user end and a synchronization device for keeping synchronization with the display content in the display device of the user end.
When a product of a user fails, the user can send a service request to a server of a product service center through a user side, and after the product service center receives the request, a service channel between the server and the user side is established. The user can use the shooting device to shoot the image of the product, and the fault condition can be described through the voice input device while the image is shot. The shot video and the input voice are transmitted to the server through the communication device. After the server receives the video and the voice, the video is displayed on a display device of the server, and the voice is played through a voice playing device. After the service personnel (generally engineers or maintenance personnel) at the service end see the fault products, the service personnel can guide the user to check the fault through voice, and the voice is input through the voice input device at the service end and is sent to the user end through the communication device at the service end. And after the user side receives the voice through the communication device of the user side, the voice playing device of the user side is used for playing the voice.
Often, people are not easily described clearly when describing an event in language. For example, to say a certain location on a product, it may be said that the other is still not known for a long time. But the opposite side is immediately clear by drawing points, drawing lines or drawing arrows on the product. The utility model discloses in, the service end attendant can also tell the user the meaning that oneself will express directly perceivedly through draw some, setting-out or drawing arrow etc. on display device's screen when through voice guidance. The drawn points, lines or arrows are recorded by the server recording device, and the drawn contents are synchronously processed by the synchronizer of the server and are sent to the user side through the communication device of the server during recording. After receiving the drawing content of the server, the communication device of the user end sends the drawing content to the display device of the user end for display after being processed by the synchronization device of the user end.
Similarly, the user may draw a dot, a line, an arrow, or the like on the screen of the display device in addition to voice at the time of communication, and intuitively notify the service-side person of the intention to express himself/herself. The points, lines or arrows drawn by the user are recorded by the user side recording device, and are synchronously processed by the synchronization device of the user side and then are sent to the service side through the communication device of the user side. After receiving the drawing content of the user side, the communication device of the server side is processed by the synchronization device of the server side and then sent to the display device of the server side for display.
The main functions of the client synchronizer and the server synchronizer include:
a. adding time information to the drawn content when the drawn content of a user at a user end or a service staff at a service end is input;
b. after the receiver receives the drawing content, the drawing content is matched with the corresponding video at the time according to the time information in the drawing content before being sent to the display device for display.
Through the video shot by the shooting device, the model of the product can be identified by the automatic image identification device, and the names of all parts in the product can be identified and marked on the product, so that the remote guidance is further facilitated. The image automatic identification device can be placed at a user side or a server side.
Relevant technical data and the like of the product to be maintained are displayed, and guidance of service personnel at a service end is facilitated. Therefore, the utility model can also be provided with a maintenance support data acquisition device for acquiring the product maintenance support data of the product to be maintained; the product repair support data includes, but is not limited to, product technology data and/or a product structure diagram and/or a product three-dimensional graphic; these maintenance support data will also be displayed on the display means of both the user side and the service side.
The utility model discloses an application field is extensive, and almost all products after sales service all can use. For general product problems, the remote service of the utility model can solve the problems; for the problem which can not be remotely solved, the user sends the product to a service point for maintenance or a merchant sends the product to the service point for repair, which undoubtedly brings convenience to the user and the merchant, reduces the after-sale service cost for the merchant, and improves the service quality.
Drawings
Fig. 1 is a schematic diagram illustrating a remote video guidance maintenance system 101 according to embodiment 1 of the present invention;
fig. 2 is a schematic diagram illustrating a remote video guidance maintenance system 201 according to embodiment 2 of the present invention;
fig. 3 is a schematic diagram illustrating a remote video guidance maintenance system 301 according to embodiment 3 of the present invention;
fig. 4 is a schematic composition diagram of a remote video guidance maintenance system 401 provided in embodiment 3 of the present invention;
Detailed Description
Fig. 1 is a schematic diagram illustrating a remote video guidance maintenance system 101 according to embodiment 1 of the present invention. The remote video guided repair system 101 includes:
a client device 102 for user maintenance and a server device 103 for server guidance.
The client device 102 includes: a display device 104 for displaying the product to be maintained, a shooting device 105 for shooting the product to be maintained, a voice input device 106 for inputting the voice of the user, a voice playing device 107 for playing the voice sent by the server, a communication device 108 for communicating with the server, and a synchronization device 109 for keeping synchronization with the display content in the display device of the server;
the server apparatus 103 includes: the system comprises a display device 110 for displaying a product to be repaired, an input device 111 for drawing content input on a display screen of the display device of the service end when the service end service personnel guide, a voice input device 112 for inputting the voice of the service end service personnel, a voice playing device 113 for playing the voice sent by the user end, a communication device 114 for communicating with the user end and a synchronization device 115 for keeping synchronization with the display content in the display device of the user end.
When a product of a user fails, the user can send a service request to the server device 103 of the product service center through the client device 102, and after receiving the request, the product service center establishes a service channel between the server device 103 and the client device 102. The user can use the camera 105 to shoot the product and can describe the fault situation through the voice input device 106. The photographed video and the inputted voice are transmitted to the server apparatus 103 through the communication apparatus 108. After the server device 103 receives the video and the voice, the video is displayed on the display device 110 of the server, and the voice is played through the voice playing device 113. After the service personnel (generally engineers or maintenance personnel) see the faulty product, the user can be instructed to troubleshoot the fault through the voice input by the service voice input device 112, and the voice is sent to the user through the service communication device 114. After receiving the voice through the communication device 108 of the user end, the user end uses the voice playing device 107 of the user end to play the voice.
Often, people are not easily described clearly when describing an event in language. For example, to say a certain location on a product, it may be said that the other is still not known for a long time. But the opposite side is immediately clear by drawing points, drawing lines or drawing arrows on the product. The utility model discloses in, the service staff can also tell the user the meaning that oneself will express directly perceivedly through draw some, setting-out or drawing arrow etc. on display device 110's screen when through voice guidance. The drawn points, lines or arrows are recorded by the server recording device 111, synchronized by the server synchronization device 115, and then transmitted to the user through the server communication device 114. The communication device 108 at the user end receives the rendered content at the server end, processes the rendered content by the synchronization device 109 at the user end, and sends the rendered content to the display device 104 at the user end for display.
Fig. 2 is a schematic diagram illustrating a remote video guidance maintenance system 201 according to embodiment 2 of the present invention. The remote video guided repair system 201 includes:
a customer-side device 202 for customer maintenance and a service-side device 203 for service-side guidance.
The client device 202 includes: a display device 204 for displaying the product to be maintained, a shooting device 205 for shooting the product to be maintained, a voice input device 206 for inputting the voice of the user, a voice playing device 207 for playing the voice sent by the server, a communication device 208 for communicating with the server, and a synchronization device 209 for keeping synchronization with the display content in the display device of the server;
the server device 203 comprises: the system comprises a display device 210 for displaying a product to be maintained, an input device 211 for drawing content input on a display screen of the display device of the service end when the service end service personnel guide, a voice input device 212 for inputting the voice of the service end service personnel, a voice playing device 213 for playing the voice sent by the user end, a communication device 214 for communicating with the user end, a synchronization device 215 for keeping synchronization with the display content in the display device of the user end, and a maintenance support data acquisition device 216 for acquiring the product maintenance support data of the product to be maintained.
Through the video shot by the shooting device, the model of the product is identified by the automatic image identification device 216, and the names of all parts in the product are identified and marked on the product, so as to further facilitate remote guidance. The image automatic recognition device 216 can be placed at the user side or at the service side. In this embodiment, the image recognition device 216 is placed at the server, but this does not mean that the image recognition device is placed only at the server.
Fig. 3 is a schematic diagram illustrating a remote video guidance maintenance system 301 according to embodiment 3 of the present invention. The remote video guided repair system 301 comprises:
a customer-side device 302 for customer maintenance and a service-side device 303 for service-side guidance.
The client device 302 includes: a display device 304 for displaying the product to be maintained, a shooting device 305 for shooting the product to be maintained, a voice input device 306 for inputting the voice of the user, a voice playing device 307 for playing the voice sent by the server, a communication device 308 for communicating with the server, and a synchronization device 309 for keeping synchronization with the display content in the display device of the server;
the server device 303 includes: the system comprises a display device 310 for displaying a product to be maintained, an input device 311 for drawing content input on a display screen of the display device of the service end when the service end service personnel guides, a voice input device 312 for inputting the voice of the service end service personnel, a voice playing device 313 for playing the voice sent by the user end, a communication device 314 for communicating with the user end, a synchronization device 315 for keeping synchronization with the display content in the display device of the user end, an image automatic identification device 316 for automatically identifying the model of the product and parts on the product, and a maintenance support data acquisition device 317 for acquiring the product maintenance support data of the product to be maintained. The product repair support data includes, but is not limited to, product technology data and/or a product structure diagram and/or a product three-dimensional graphic. The display devices of the user side and the server side can also display the product maintenance support data.
When a product of a user fails, the user can send a service request to a server device 303 of a product service center through a client device 302, and after receiving the request, the product service center establishes a service channel between the server device 303 and the client device 302. The user can use the camera 305 to shoot the product and can describe the fault situation through the voice input device 306. The photographed video and the inputted voice are transmitted to the server device 303 through the communication device 308. After the server device 303 receives the video and the voice, the video is displayed on the display device 310 of the server, and the voice is played through the voice playing device 313. After the service personnel (generally engineers or maintenance personnel) see the faulty product, the service personnel can instruct the user to troubleshoot the fault through voice, which is input through the service voice input device 312 and sent to the user side through the service communication device 314. After receiving the voice through the communication device 308 of the user, the user uses the voice playing device 307 of the user to play the voice.
Often, people are not easily described clearly when describing an event in language. For example, to say a certain location on a product, it may be said that the other is still not known for a long time. But the opposite side is immediately clear by drawing points, drawing lines or drawing arrows on the product. The utility model discloses in, the service staff can also tell the user the meaning that oneself will express directly perceivedly through draw some, setting-out or drawing arrow etc. on display device 310's screen when through voice guidance. The drawn points, lines or arrows are recorded by the server recording device 311, and are sent to the user end through the communication device 314 of the server after being synchronized by the synchronization device 315 of the server. The communication device 308 at the client receives the rendering content from the server, and sends the rendering content to the display device 304 at the client for display after being processed by the synchronization device 309 at the client.
Through the video shot by the shooting device, the model of the product is identified by the automatic image identification device 316, and the names of all parts in the product are identified and marked on the product, so as to further facilitate remote guidance. The image automatic recognition device 316 can be placed at the user side or at the service side. In this embodiment, the image automatic recognition device 316 is placed at the server, but this does not mean that the image automatic recognition device 316 is placed only at the server.
Relevant technical data and the like of the product to be maintained are displayed, and guidance of service personnel at a service end is facilitated. Therefore, the present embodiment is further provided with a maintenance support data obtaining device 317, where the maintenance support data obtaining device 317 is used to obtain the product maintenance support data of the product to be maintained from the product database; the product repair support data includes, but is not limited to, product technology data and/or a product structure diagram and/or a product three-dimensional graphic; these maintenance support data will also be displayed on the display devices 304 and 310 at both the user side and the service side.
Fig. 4 is a schematic diagram illustrating a remote video guidance maintenance system 401 according to embodiment 4 of the present invention. The remote video guided repair system 401 includes:
a customer-side device 402 for customer maintenance and a service-side device 403 for service-side guidance.
The client device 402 includes: the system comprises a display device 404 for displaying a product to be maintained, a shooting device 405 for shooting the product to be maintained, a voice input device 406 for inputting a user voice, a voice playing device 407 for playing a voice sent by a service end, a communication device 408 for communicating with the service end, a synchronization device 409 for keeping synchronization with the display content in the display device of the service end, and an entry device 410 for drawing content entry on a display screen of a display device at a user end when the user communicates with a service person at the service end;
the server device 403 includes: the system comprises a display device 411 for displaying a product to be maintained, an input device 412 for drawing content input on a display screen of the display device of the service end when the service end service personnel guides, a voice input device 413 for inputting the voice of the service end service personnel, a voice playing device 414 for playing the voice sent by the user end, a communication device 415 for communicating with the user end, a synchronization device 416 for keeping synchronization with the display content in the display device of the user end, an image automatic identification device 417 for automatically identifying the model of the product and parts on the product, and a maintenance support data acquisition device 418 for acquiring the product maintenance support data of the product to be maintained. The product repair support data includes, but is not limited to, product technology data and/or a product structure diagram and/or a product three-dimensional graphic. The display devices of the user side and the server side can also display the product maintenance support data.
When a product of a user has a failure, the user can send a service request to a server device 403 of a product service center through a client device 402, and after receiving the request, the product service center establishes a service channel between the server device 403 and the client device 402. The user can use the camera 405 to shoot the product and can describe the fault situation through the voice input device 406 at the same time of shooting. The captured video and the inputted voice are transmitted to the server apparatus 403 through the communication apparatus 408. After the server device 403 receives the video and the voice, the video is displayed on the display device 411 of the server, and the voice is played through the voice playing device 414. After the service personnel (generally engineers or maintenance personnel) see the fault product, the service personnel can instruct the user to troubleshoot the fault through voice, and the voice is input through the service voice input device 413 and sent to the user side through the service communication device 415. After receiving the voice through the communication device 408 of the user end, the user end uses the voice playing device 407 of the user end to play the voice.
Often, people are not easily described clearly when describing an event in language. For example, to say a certain location on a product, it may be said that the other is still not known for a long time. But the opposite side is immediately clear by drawing points, drawing lines or drawing arrows on the product. The utility model discloses in, the service end attendant can also tell the user that oneself will express directly perceivedly through draw some, setting-out or drawing arrow etc. on display device 411's screen when through voice guidance. The points, lines or arrows drawn by the service personnel are recorded by the service-side recording device 412, synchronized by the service-side synchronizing device 416, and then sent to the user side through the service-side communication device 415. The communication device 408 at the user end receives the drawing content at the server end, and sends the drawing content to the display device 404 at the user end for display after being processed by the synchronization device 409 at the user end.
Similarly, the user may draw a dot, a line, an arrow, or the like on the screen of the display device 404 in addition to voice at the time of communication to intuitively notify the service-side person of the intention to express himself/herself. The points, lines or arrows drawn by the user are recorded by the user-side recording device 410, and are synchronized by the user-side synchronizing device 409, and then are sent to the server side through the user-side communication device 408. The server-side communication device 415 receives the drawing content from the user side, processes the drawing content by the server-side synchronization device 416, and sends the drawing content to the server-side display device 411 for display.
Through the video shot by the shooting device, the model of the product is identified by the automatic image identification device 417, and the names of all parts in the product are identified and marked on the product, so as to further facilitate remote guidance. The image automatic recognition device 417 may be placed at the user side or at the service side. In this embodiment, the image recognition device 417 is placed at the server side, but this does not mean that the image recognition device 417 is placed only at the server side.
Relevant technical data and the like of the product to be maintained are displayed, and guidance of service personnel at a service end is facilitated. Therefore, the present embodiment is further configured with a maintenance support data obtaining device 418, where the maintenance support data obtaining device 418 is configured to obtain product maintenance support data of the product to be maintained from a product database; the product repair support data includes, but is not limited to, product technology data and/or a product structure diagram and/or a product three-dimensional graphic; these maintenance support data will also be displayed on the display means 404 and 411 at the user side and the service side simultaneously.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it should be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the present invention.
Claims (4)
1. A remote video guided repair system, the remote video guided repair system comprising:
a user side device for maintenance by a user; the user-side device includes: the system comprises a display device for displaying a product to be maintained, a shooting device for shooting the product to be maintained, a voice input device for inputting user voice, a communication device for communicating with a service end and a voice playing device for playing voice sent by the service end;
the server device is used for the server to guide; the server device includes: the system comprises a display device for displaying a product to be maintained, a voice input device for inputting the voice of a service staff at a service end, a communication device for communicating with a user end and a voice playing device for playing the voice sent by the user end;
the remote video guidance maintenance system is characterized by further comprising:
the synchronizing device is used for synchronizing the display content in the client display device and the display content in the server display device; the synchronization devices are respectively positioned at the user side and the server side;
and the input device is used for drawing content input on a display screen of the server display device when the server service personnel guide.
2. The remote video guided repair system of claim 1, further comprising:
the image automatic identification device is used for automatically identifying the product model and the components on the product.
3. The remote video guidance maintenance system according to claim 1 or claim 2, wherein the client device of the remote video guidance maintenance system further comprises:
and the input device is used for inputting the content drawn on the display screen of the user side display device by the user.
4. The remote video guided repair system according to claim 1 or claim 2, wherein the remote video guided repair system further comprises:
a maintenance support data acquisition device for acquiring product maintenance support data of the product to be maintained; the product repair support data includes, but is not limited to, product technology data and/or a product structure diagram and/or a product three-dimensional graphic; the display devices of the user side and the server side can also display the product maintenance support data.
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| CN201921269840.2U CN210225603U (en) | 2019-08-08 | 2019-08-08 | Remote video guidance maintenance system |
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| CN201921269840.2U CN210225603U (en) | 2019-08-08 | 2019-08-08 | Remote video guidance maintenance system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110324560A (en) * | 2019-08-08 | 2019-10-11 | 北京佑仁天下网络科技有限公司 | A kind of long-distance video guide maintenance system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110324560A (en) * | 2019-08-08 | 2019-10-11 | 北京佑仁天下网络科技有限公司 | A kind of long-distance video guide maintenance system |
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Address after: 1610, 13 / F, building 1, No. 62 yard, Balizhuang Road, Haidian District, Beijing Patentee after: Beijing Youren World Network Technology Co.,Ltd. Address before: 403, Building No. 7, 115 Fucheng Road, Haidian District, Beijing 100000 Patentee before: Beijing Youren World Network Technology Co.,Ltd. |
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