CN208956271U - Intelligent earphone based on call center - Google Patents
Intelligent earphone based on call center Download PDFInfo
- Publication number
- CN208956271U CN208956271U CN201820772374.9U CN201820772374U CN208956271U CN 208956271 U CN208956271 U CN 208956271U CN 201820772374 U CN201820772374 U CN 201820772374U CN 208956271 U CN208956271 U CN 208956271U
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- China
- Prior art keywords
- module
- call center
- earmuff
- processor
- microphone
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- Measuring And Recording Apparatus For Diagnosis (AREA)
- Measuring Pulse, Heart Rate, Blood Pressure Or Blood Flow (AREA)
Abstract
The utility model relates to a kind of intelligent earphones based on call center, and including arc-shaped earphone bracket, the both ends of earphone bracket are arranged with left and right earmuff, left speaker is set in left earmuff, the right loudspeaker of setting in right earcup, the interior left processor of setting of left earmuff, the interior right processor of setting of right earcup；It is provided with mainboard in the cushion of its arc-shaped depression portion on the earphone bracket, data operation processing module, power amplifier module, GPS positioning module, wireless communication module, power module of voltage regulation are provided on the mainboard；The left processor connection mainboard；The right processor connection mainboard；It is wired or be wirelessly connected with wrist clip assembly on left earmuff, be provided with electronic thermometer and electronic pulse device on wrist clip assembly, the electronic thermometer, electronic pulse device information be transferred to the left processor；The monitoring client of the wireless communication module and call center is wirelessly connected.
Description
Technical field
The utility model relates to call center's customer service systems, and in particular to the intelligent earphone based on call center.
Background technique
Call center's customer service system is to service the important channel of electric power customer service, has unified customer service standard, has eliminated
Region Urban-rural Difference improves demand response speed, improves customer service perception.The problem of contact staff solves efficiency can shadow
It rings to its service quality and service psychology.And emotional intelligenceization is applied to enhancing service, reinforces visitor in call center's customer service system
The specific gravity that clothes service supervision is played is increasing, and the mood and health problem of contact staff is not only concerning the psychology to employee, life
Reason, and influence whether enterprises service.
Summary of the invention
The utility model aim is to provide a kind of intelligent earphone based on call center, the convenient instrumentation tubes to contact staff
Reason, and realize Emotion identification, health monitoring, and then realize the outline management to contact staff.
In order to achieve the goal above, the technical solution adopted in the utility model are as follows: a kind of Intellgent Ear based on call center
Machine, including arc-shaped earphone bracket, the both ends of earphone bracket are arranged with left and right earmuff, and left speaker is arranged in left earmuff, right
Right loudspeaker is set in earmuff, left microphone is set on the left earmuff and controls the left-handed opening of left microphone volume, it is described
Left microphone on left voice recording module is set, the left processor of setting in left earmuff；
Right microphone is set in the right earcup and controls the right switch of right microphone volume, on the right microphone
Right voice recording module is set, the right processor of setting in right earcup；
It is provided with mainboard in the cushion of its arc-shaped depression portion on the earphone bracket, is provided with number on the mainboard
According to calculation process module, power amplifier module, GPS positioning module, wireless communication module, power module of voltage regulation；
The left processor connection mainboard；
The right processor connection mainboard；
It is wired or be wirelessly connected with wrist clip assembly on left earmuff, electronic thermometer and electricity are provided on wrist clip assembly
Sub- pulse device, the electronic thermometer, electronic pulse device information be transferred to the left processor；
The monitoring client of the wireless communication module and call center is wirelessly connected.
Further, the side of the earphone bracket is provided with suspension and LED light, is provided with respiration transducer on suspension
Component, the respiration transducer component include the diaphragm pressure sensor and single-chip microcontroller for being set to suspension free end, single-chip microcontroller
The port I/O be electrically connected with diaphragm pressure sensor and LED light.
Further, digital display screen, digital display screen display electronic thermometer and electricity are additionally provided on the wrist clip assembly
The real time value of sub- pulse device.
Further, the suspension can be rolled over.
Further, the wireless communication module includes module, bluetooth module, ZIGBEE module.
Further, vertical slot is opened up positioned at the both ends of earphone bracket, the left and right earmuff, along the vertical slot
Under slidably, fastener is set on vertical slot.
The utility model has the technical effect that the utility model is the intelligent earphone based on call center, wherein right wheat
Gram wind is connect with customer service communicating end, the domain inner end connection of the call center of left microphone and call center, microphone right in this way, a left side
Microphone forms two separate headsets, by controlling right switch, left-handed opening realize with the answer of the dialogue of customer service and in calling
The synchronization putd question in the domain of the heart improves working efficiency and service quality.Specifically, when customer service proposes problem, contact staff has
Feel uncertain, right volume is reduced or turned off by right switch, left volume and call center are opened or increased by left-handed opening
Synchronous answer is sought in the docking of domain inner end at the first time, conversely, being reduced or turned off left volume by left-handed opening, by right switch
It opens or increases right volume, complete service in first time in this way, improve service quality and working efficiency.And on left microphone
Left voice recording module is set, right voice recording module is set on right microphone, realizes sound-recording function.And pass through GPS positioning mould
Block positions contact staff in real time, and module extremely calls the location information real-time delivery of contact staff by wireless communication
The monitoring client at center, the convenient work management to contact staff.And by left microphone, wrist clip assembly by the work of contact staff
Information real-time delivery to call center monitoring client, according to the sound of left microphone to contact staff's emotion judgment, wrist clip assembly
Electronic thermometer and electronic pulse device to contact staff's rate pressure monitor, to realize the function of Emotion identification, health monitoring
Can, the outline management to contact staff is realized by the utility model.
Detailed description of the invention
Fig. 1 is the structural schematic diagram of the utility model.
Specific embodiment
It is obvious to a person skilled in the art that the present invention is not limited to the details of the above exemplary embodiments, and
And without departing substantially from the spirit or essential attributes of the utility model, it can realize that this is practical new in other specific forms
Type.
Referring to attached drawing, in order to convenient to wear and do not influence work, wrist clip assembly 70 is placed in the left side, wrist folder group is provided in figure
The mode of wired connection between part 70 and left earmuff 21.In practical applications, facilitate effect to further reach, it can also be with
Setting is wirelessly connected module on wrist clip assembly 70 and left earmuff 21, and the two is by being wirelessly connected module matching connection.
A kind of intelligent earphone based on call center, including arc-shaped earphone bracket 10, the both ends point of earphone bracket 10
Equipped with left and right earmuff 21,22, left speaker is set, the right loudspeaker of setting, the left earmuff in right earcup 22 in left earmuff 21
It is arranged on left microphone 21a and the left-handed opening 21c, the left microphone 21a of the left microphone 21a volume of control on 21 and a left side is set
Voice recording module, the interior left processor 21b of setting of left earmuff 21；
Right microphone 22a is set in the right earcup 22 and controls the right switch 22c of right microphone 22a volume, it is described
Right microphone 22a on right voice recording module is set, the right processor 22b of setting in right earcup 22；
It is located in the cushion of its arc-shaped depression portion on the earphone bracket 10 and is provided with mainboard 40, on the mainboard 40
It is provided with data operation processing module 41, power amplifier module 42, GPS positioning module 43, wireless communication module 44, power module of voltage regulation
45；
The left processor 21b connection mainboard 40；
The right processor 22b connection mainboard 40；
It is wired or be wirelessly connected with wrist clip assembly 70 on left earmuff 21, electron temperature is provided on wrist clip assembly 70
Meter and electronic pulse device, the electronic thermometer, electronic pulse device information be transferred to the left processor 21b；
The monitoring client of the wireless communication module 44 and call center is wirelessly connected.
The utility model is the intelligent earphone based on call center, wherein right microphone 22a is connect with customer service communicating end,
The domain inner end of the call center of left microphone 21a and call center connects, and microphone 22a right in this way, left microphone 21a form two
A separate headset, realized by controlling right switch 22c, left-handed opening 21c and the answer of the dialogue of customer service and with the domain of call center
The synchronization of interior enquirement improves working efficiency and service quality.Specifically, contact staff has doubt when customer service proposes problem,
It is reduced or turned off right volume by right switch 22c, the domain of left volume and call center is opened or increased by left-handed opening 21c
Synchronous answer is sought in inner end docking at the first time, conversely, being reduced or turned off left volume by left-handed opening 21c, by right switch
22c is opened or is increased right volume, is completed service in first time in this way, is improved service quality and working efficiency.And left Mike
Left voice recording module is set on wind 21a, right voice recording module is set on right microphone 22a, realizes sound-recording function.And pass through
GPS positioning module 43 positions contact staff in real time, and by wireless communication module 44 by the location information of contact staff
Monitoring client of the real-time delivery to call center, the convenient work management to contact staff.And pass through left microphone 21a, wrist folder group
Part 70 is by the monitoring client of the job information real-time delivery of contact staff to call center, according to the sound of left microphone 21a to visitor
Personnel's emotion judgment is taken, the electronic thermometer and electronic pulse device of wrist clip assembly 70 monitor contact staff's rate pressure, thus
The function of realizing Emotion identification, health monitoring realizes the outline management to contact staff by the utility model.
Further, the side of the earphone bracket 10 is provided with suspension and LED light 60, and breathing is provided on suspension and is passed
Sensor component 50, the respiration transducer component 50 include the diaphragm pressure sensor 51 and monolithic for being set to suspension free end
The port I/O of machine, single-chip microcontroller is electrically connected with diaphragm pressure sensor 51 and LED light 60.
Further, it is additionally provided with digital display screen 71 on the wrist clip assembly 70, shows electron temperature on digital display screen 71
The real time value of meter and electronic pulse device.
Further, the suspension can be rolled over.
Further, the wireless communication module 44 includes wifi module, bluetooth module, ZIGBEE module.
And in order to further realize Emotion identification, suspension is arranged by the side of earphone bracket 10, breathing is set on suspension
Sensor module 50, the vibration using the respiratory pressure and frequency of contact staff to diaphragm pressure sensor 51, diaphragm pressure pass
The oscillation intensity information of sensor 51 is connected with the single-chip microcontroller for controlling the variation of 60 light of LED light according to vibration strong or weak information, logical in this way
The variation for crossing LED light 60 is observed directly by the administrative staff at call center scene, is determined in this way by the breathing of contact staff
The mood of contact staff realizes the intelligent earphone Emotion identification at heart scene and health monitoring in a call.
And since the position that each contact staff wears earphone is different, setting suspension can be rolled over, in this way for respiration transducer
Component 50 adjusts position of breathing corresponding to contact staff, is further ensured that the accurate of intelligent earphone Emotion identification and health monitoring
Property.
And in order to further ensure the wearing comfort of the utility model earphone.Further, it is located at earphone bracket 10
Both ends open up vertical slot, along the vertical slot up and down slidably, fastener is arranged in the left and right earmuff 21,22 on vertical slot.This
Sample, left and right earmuff 21,22 positions are adjustable, improve the comfortable wearing of contact staff.
Below in conjunction with the utility model embodiment, the technical scheme in the embodiment of the utility model is carried out clear, complete
Site preparation description, it is clear that the described embodiments are only a part of the embodiments of the utility model, instead of all the embodiments.
Based on the embodiments of the present invention, obtained by those of ordinary skill in the art without making creative efforts
Every other embodiment, fall within the protection scope of the utility model.
Claims (6)
1. a kind of intelligent earphone based on call center, including arc-shaped earphone bracket (10), the both ends of earphone bracket (10)
It is arranged with left and right earmuff (21,22), left speaker is set in left earmuff (21), and the right loudspeaker of setting, special in right earcup (22)
Sign is: the left-handed opening of left microphone (21a) and left microphone (21a) volume of control being arranged on the left earmuff (21)
(21c) left voice recording module is arranged on the left microphone (21a), the left processor (21b) of setting in left earmuff (21)；
The right switch (22c) of right microphone (22a) and right microphone (22a) volume of control is set in the right earcup (22),
Right voice recording module is set on the right microphone (22a), the right processor (22b) of setting in right earcup (22)；
It is provided with mainboard (40) in the cushion of its arc-shaped depression portion on the earphone bracket (10), on the mainboard (40)
It is provided with data operation processing module (41), power amplifier module (42), GPS positioning module (43), wireless communication module (44), pressure stabilizing
Power module (45)；
Left processor (21b) connection mainboard (40)；
Right processor (22b) connection mainboard (40)；
Wired or be wirelessly connected with wrist clip assembly (70) on left earmuff (21), wrist clip assembly is provided with electronics temperature on (70)
Degree meter and electronic pulse device, the electronic thermometer, electronic pulse device information be transferred to the left processor (21b)；
The monitoring client of the wireless communication module (44) and call center is wirelessly connected.
2. the intelligent earphone according to claim 1 based on call center, it is characterised in that: the earphone bracket (10)
Side be provided with suspension and LED light (60), be provided on suspension respiration transducer component (50), the respiration transducer group
Part (50) includes the diaphragm pressure sensor (51) and single-chip microcontroller, the port I/O of single-chip microcontroller and film for being set to suspension free end
Pressure sensor (51) and LED light (60) electrical connection.
3. the intelligent earphone according to claim 1 or 2 based on call center, it is characterised in that: the wrist clip assembly
(70) it is additionally provided on digital display screen (71), the real time value of electronic thermometer and electronic pulse device is shown on digital display screen (71).
4. the intelligent earphone according to claim 2 based on call center, it is characterised in that: the suspension can be rolled over.
5. the intelligent earphone according to claim 1 or 2 based on call center, it is characterised in that: the wireless communication
Module (44) includes wifi module, bluetooth module, ZIGBEE module.
6. the intelligent earphone according to claim 1 or 2 based on call center, it is characterised in that: be located at earphone bracket
(10) both ends open up vertical slot, and the left and right earmuff (21,22) slidably, on vertical slot is arranged tight up and down along the vertical slot
Firmware.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201820772374.9U CN208956271U (en) | 2018-05-22 | 2018-05-22 | Intelligent earphone based on call center |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201820772374.9U CN208956271U (en) | 2018-05-22 | 2018-05-22 | Intelligent earphone based on call center |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN208956271U true CN208956271U (en) | 2019-06-07 |
Family
ID=66730290
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201820772374.9U Expired - Fee Related CN208956271U (en) | 2018-05-22 | 2018-05-22 | Intelligent earphone based on call center |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN208956271U (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108429967A (en) * | 2018-05-22 | 2018-08-21 | 国家电网公司客户服务中心南方分中心 | Intelligent earphone based on call center |
-
2018
- 2018-05-22 CN CN201820772374.9U patent/CN208956271U/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108429967A (en) * | 2018-05-22 | 2018-08-21 | 国家电网公司客户服务中心南方分中心 | Intelligent earphone based on call center |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20190607 Termination date: 20200522 |