CN206795817U - A kind of banking assistant robot based on more biometric informations - Google Patents
A kind of banking assistant robot based on more biometric informations Download PDFInfo
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- CN206795817U CN206795817U CN201720482023.XU CN201720482023U CN206795817U CN 206795817 U CN206795817 U CN 206795817U CN 201720482023 U CN201720482023 U CN 201720482023U CN 206795817 U CN206795817 U CN 206795817U
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Abstract
It the utility model is related to a kind of banking assistant robot based on more biometric informations, including robot body and chassis, chassis is used to realizing robot autonomous movement and the function that keeps in obscurity;The robot body has infrared induction module, display module and voice output module, infrared induction module is used to detect client nearest apart from robot in Bank Hall, and control machine people moves to an off client's setpoint distance, voice output module starts to guide client to carry out information exchange with robot with touch sensitive display module;The utility model can autonomous its nearest client of detective distance, opened by voice output and display output and interacted with client;The task of most of staff can not only be undertaken, and there is firm safety assurance, the behavior that bank card can be avoided to falsely use in task process is performed.
Description
Technical field
It the utility model is related to intellect service robot field, and in particular to a kind of bank based on more biometric informations
Operations Assistant robot.
Background technology
The raising of scientific and technological level, miscellaneous robot has been entered into the visual field of people, more and more
Side begins to use robot to replace the work of the part mankind, and various service robots start to be applied to daily life
In, gradual some life styles for changing people.Service robot in bank, hospital, office building, transport, cleaning, administration, rescue
Help, old man's monitoring etc. all has the value of application in work very much.
At present, bank lobby manager carries very hard work task daily in bank, and therefore, research and development are a to be based on
The banking assistant robot of cloud data identification, the responsibility of part lobby manager is undertaken in function, assist hall's warp
Reason preferably publicizes the financial business for promoting bank, and realization publicity, which is promoted the intelligent of bank finance business and automated, have been turned into
One urgent demand.
Meanwhile existing robot is only limitted to recognition of face in the identification to client, the information of face has complexity more
Denaturation, when trouble in human face recognition information, the identification function of robot is not just known where to begin, so in order to identify visitor in all its bearings
Family, it is necessary to develop new identification method.
Utility model content
For the deficiencies in the prior art, the utility model provides a kind of bank based on more biometric informations
Operations Assistant robot, a variety of identification technologies can be based on, verify customer information in all directions.
The utility model uses following technical scheme:
A kind of banking assistant robot based on more biometric informations, including robot body and chassis, chassis
With the first control unit, telecontrol equipment and guider, telecontrol equipment and guider are used to realize robot autonomous movement
And the function that keeps in obscurity;The robot body has the second control unit that radio communication is carried out with the first control unit, with second
Control unit connected infrared induction module, display module and voice output module, infrared induction module are big for detecting bank
The client nearest apart from robot in the Room, and result is sent to the second control unit, the second control unit and the first control unit
Control on Communication machine people moves to the client;When being moved to apart from client's setpoint distance, the second control unit control voice
Output module output setting sentence, while the second control unit controls display module to show the bank finance industry that can currently handle
Business, voice output module are used to guide client to proceed by information exchange with robot with touch sensitive display module;The robot
Body also has bank's card reader, image unit, iris scanner, second-generation ID card reader and fingerprint capturer;When this
When the bank finance business that customer selecting is handled needs authentication, swept using bank's card reader, image unit, iris
The one or more retouched in instrument, second-generation ID card reader and fingerprint capturer are verified.
The infrared induction module has infrared thermal releasing sensor, nearest apart from robot in Bank Hall for detecting
Client.
Further, the verification process is included using bank's card reader, image unit, iris scanner, two generation bodies
One or more bank card informations for obtaining clients, face information, iris information in part card reader or fingerprint capturer, two
Generation ID information and finger print information, sent by the second control unit to bank's Cloud Server, with being deposited in bank Cloud Server
Client's corresponding information of storage is compared, if comparing successfully, bank's Cloud Server, which is sent, compares successful information to the second control list
Member, the second control unit control voice output module or touch sensitive display module output can perform information in next step.
Further, the robot body also has voice acquisition module, the executable letter of the voice for obtaining client
Breath, is sent to the cloud computing platform for being built-in with convolutional neural networks model, the convolutional neural networks by the second control unit
By pre-training, the voice for identifying client can perform information, and recognition result is back into the second control unit, the second control
Unit processed can perform information in next step according to recognition result control voice output module or touch sensitive display module output.
Further, the convolutional neural networks model built in the cloud computing platform is modified or changed, to suitable
Different voices is answered to can perform information.
Further, the convolutional neural networks model uses three-decker, respectively input layer, hidden layer and output
Layer.
Further, when client and robot proceed by information exchange, being obtained first using bank's card reader should
The bank card information of client, the client's corresponding information stored in the bank card information now obtained and bank's Cloud Server is carried out
Compare, if comparing successfully, the second control unit control voice output module or touch sensitive display module output can perform letter in next step
Breath;When client needs to handle the bank finance business less than setting amount, voice output module or touch sensitive display module output
China second-generation identity card verification prompt message, client's second-generation identification card information and bank's cloud service are obtained by second-generation ID card reader
The client's corresponding information stored in device is compared, if comparing successfully, the second control unit control voice output module or touch-sensitive
Display module output can perform information in next step;When client needs to handle the bank finance business more than setting amount, voice
One kind or more in output module or touch sensitive display module output iris verification, fingerprint authentication or face information verification tip information
Kind, for further identifying the identity of client.
Further, authority is set to the bank finance business, when the business that customer selecting is handled is in the authority,
Then by realizing business handling with interacting for robot;When the business that customer selecting is handled is outside the authority, the second control is single
Whether the prompt message that first control voice output module or touch sensitive display module output can not be handled, then exporting needs to lead visitor
Family is to the business sales counter handled outside the robot authority;It is anti-that client is obtained by voice acquisition module or touch sensitive display module
Feedback, if client needs to be led, the second control unit sends to the first control unit and leads order, the control of the first control unit
Telecontrol equipment and guider move to the sales counter;If client need not be led, the second control unit control voice is defeated
Go out module or touch sensitive display module exports the position of the sales counter.
Further, it is characterised in that:The guider includes laser radar, ultrasonic radar and UWB positioners,
Laser radar and UWB positioners are connected with the first control unit respectively, and ultrasonic radar is connected with the 3rd control unit.
Further, the robot body also has embedded printer, when client needs to handle the bank finance
During business, queuing number-taking service is provided for client.
Further, the robot body also has electricity self-test unit, for detecting robot supplying cell electricity,
When battery electric quantity is less than setting value, the first control unit is sent a command to, the first control unit controls the telecontrol equipment to move
The juice point moved to Bank Hall carries out automatic charging.
Further, the moving cell includes the 3rd control unit, motor, motor driver, driving wheel and driven pulley,
Motor driver one end connect the 3rd control unit, the other end connection motor, motor by motor driver control driving wheel and
Driven pulley, driving wheel are arranged on the both sides on chassis, and driven pulley is arranged on the surrounding on chassis, and the 3rd control unit and the first control are single
Member is connected.
Further, the guider includes laser radar, ultrasonic radar and UWB positioners, laser radar and
UWB positioners are connected with the first control unit respectively, and ultrasonic radar is connected with the 3rd control unit.
Further, the UWB positioners include UWB positioning labels and UWB positioning anchor points, UWB positioning labels and the
One control unit is connected, and UWB positioning anchor points are evenly distributed on the ceiling of Bank Hall.
Further, first control unit is communicated with the second control unit by wifi, and the second control unit passes through
Wifi communicates with bank Cloud Server.
Further, second control unit obtains bank's inquiry business, and control voice by bank's Cloud Server
Output module or touch sensitive display module export bank's inquiry business.
Further, the guider has laser radar, and laser radar drives robot using map mode is created
Walking, and the cartographic information created is stored in the first control unit, while it is uploaded to bank's Cloud Server.
The beneficial effects of the utility model:
Banking assistant robot of the present utility model based on more biometric informations, can independently detective distance its
Nearest client, opened by voice output and display output and interacted with client.To ensure that client handles bank finance business
Security, there is provided the combination of more bio-identifications, includes bank's card reader, second-generation ID card reader, iris scan
Instrument, image unit and fingerprint capturer, and according to the business nature of bank, be different amounts banking be provided with it is different
Recognition combination, preliminary authentication use bank's card reader, follow-up checking using be difficult to assume another's name iris information, finger print information and
Face information.Assistant robot of the present utility model can not only undertake the task of most of staff, and perform
There is firm safety assurance, the behavior that bank card can be avoided to falsely use in task process.
Brief description of the drawings
Fig. 1 is the utility model chassis structure schematic diagram.
Fig. 2 is the utility model robot body front schematic view.
Fig. 3 is the utility model robot body side schematic view.
Embodiment:
It is noted that described further below is all exemplary, it is intended to provides further instruction to the application.It is unless another
Indicate, all technologies used herein and scientific terminology are with usual with the application person of an ordinary skill in the technical field
The identical meanings of understanding.
It should be noted that term used herein above is merely to describe embodiment, and be not intended to restricted root
According to the illustrative embodiments of the application.As used herein, unless the context clearly indicates otherwise, otherwise singulative
It is also intended to include plural form, additionally, it should be understood that, when in this manual using term "comprising" and/or " bag
Include " when, it indicates existing characteristics, step, operation, device, component and/or combinations thereof.
As shown in Figure 1 to Figure 3:A kind of banking based on more biometric informations handles robot, including robot
Body and chassis, include with lower unit in chassis:Slave computer central control unit (the first control unit) 20, autonomous positioning are with leading
Navigate unit, moving cell, coprocessor control unit (the 3rd control unit) 18, power supply unit 14 and power switch 10.Independently
Positioning includes with navigation elements:Laser radar 19, ultrasonic radar 11, UWB positioning labels 17 and UWB positioning anchor points.Motion is single
Member includes:Motor 16, motor driver 15, driving wheel 12 and driven pulley 13.Robot body includes supervisory controller (second
Control unit), high-definition camera 1, iris scanner 2, touch-sensitive display 3, microphone array 6, second-generation ID card reader 4,
Bank's card reader 8, PIN PAD 7, fingerprint capturer 5, embedded printer 9, infrared thermal releasing sensor 21.
In the present embodiment, touch sensitive display module uses touch-sensitive display 3, and it is defeated that bank's card reader also includes rice card simultaneously
Enter device 7.
In the present embodiment, laser radar 19 and UWB positioning labels 17 are connected with central control unit 20.Ultrasonic radar
11st, supervisory controller is connected with coprocessor control unit 18.The one end of motor driver 15 connects coprocessor control unit 18,
One end connects two driving wheels 12.Coprocessor control unit 18 is connected with central control unit 20.Power supply unit 14 is controlled for center
Unit 20 and coprocessor control unit 18 processed are powered, and power switch 10 controls the power supply of power supply unit 14.Touch display screen 3,
High-definition camera 1, iris scanner 2, microphone array 6, second-generation ID card reader 4, bank's card reader 8, Password Input
Device 7, fingerprint capturer 5, embedded printer 9 and infrared thermal releasing sensor 21 are connected with supervisory controller.
Central control unit 20 uses double-core 1.G dominant frequency, 2G internal memories, the industrial master board of 32G SATA hard discs, with host computer
Controller is communicated by wifi, while central control unit 20 is also connected to bank's internal network by wifi, with bank's cloud clothes
Business device communication.Supervisory controller shows and operated by touch-screen 3, can be while all kinds of financial business of bank are publicized
Receive customer instruction.
Touch-sensitive display 3 uses 15 cun of high intensity display screens, and client can be allowed mutual with robot by clicking for screen
It is dynamic, give robot to send instruction, customer account information by authentication, a surname of the newest release business of bank can also be shown
Pass content and handle flow, local time and weather condition, robot battery service condition etc..Iris scanner 2, fingerprint collecting
Device 5 can gather the biological information of client, and visitor is can confirm that after being compared with this information being reserved in bank's Cloud Server
Family identity.Second-generation ID card reader 4 can gather the identity information of client, for the typing validation of information visitor in transacting business
Family identity.Bank's card reader 8 can read the bank card information of client, coordinate the input of the password of PIN PAD 7, confirming
The services such as inquiry accounts information, handling bank business can be provided after client identity.Embedded printer 9 can need in client
Row number is printed when transacting business.Microphone array 6 can realize the interactive voice between robot and client, support simultaneously
DNR dynamic noise reduction processing.
Infrared thermal releasing sensor 21 passes through supervisory controller control machine when recognizing the client nearest apart from robot
Device people is moved in face of client, can be that setting position is thought to have been moved in face of client in face of client here.Robot
Courtesy language can be used actively to be greeted with client, and whether advisory customers need transacting business, client goes out output module by voice
It is interactive with robot with clicking for touch-sensitive display, send and instruct to robot, robot judges whether client needs to take with this
Business, does not need handling for banking such as, and robot can use touch-sensitive display 3 to publicize silver by forms such as picture, voice, videos
All kinds of business that row is being promoted;If client is to come to lead single number, robot can be passed through touch-sensitive by voice message client
Display 3 is embedded with robot come after selecting the row number of different sales counters, client to click determination on touch-sensitive display 3
It is single that printer 9 can print row number;If desired for inquiry business, bank card can be inserted Card Reader by robot by voice message client
In device 8, and password is inputted in PIN PAD 7, the service of inquiry business is provided again after preliminary confirmation client identity;As that need to do
Banking is managed, then client is on the basis of tentatively identity is confirmed, for handling different business, robot can prompt client to adopt
Combined with the different identification informations set by bank, reaffirm client identity;For handling for some small amount business, bank
The typing and identification of ID card information can be added on the basis of identity is tentatively confirmed, be done for the business of some wholesales
Reason, bank can add the typing of ID card information on the basis of identity is tentatively confirmed, while add iris, fingerprint, people
The various combination of the biological informations such as face further confirms that the identity of client;The identity information of all clients collected all can be with
The information that client reserves in bank in bank server is compared, it is determined that all information of client all accurately situations
Under, client can just carry out the business handle or the inquiry of bank card information.If bank defines robot, some can not
The business handled is provided, while when having client to need to handle such business, robot can pass through voice message oneself nothing
Method provide it is such handles, and courtesy are apologized with client, are prompted client to first pass through touch display screen 3 and are selected the number of taking single team, then
Choosing whether that needs are led, robot can lead client to go to specify sales counter to handle if selecting to need, while as first needed to be lined up, machine
Device people first can lead client to go to rest area to wait in line, during robot can by touch-sensitive display 3 and microphone array 6 with
The business of the newest release of the forms such as voice, word, picture, video publicity bank, robot can automatically return to after leading
The work position of beginning;As customer selecting need not be led, then robot can prompt client to lead in screen 3 show or voice to broadcast
The required certificate of report goes sales counter to handle, and now robot can show the particular location of sales counter in touch-sensitive display 3, coordinates silver
The cartographic information in row hall, the route information that client is reached to sales counter are shown, prompt client can be according to the display of map
Sales counter is gone to handle related service.
The voice that microphone array in the present embodiment is used to obtain client can perform information, and voice can perform information and pass through
Supervisory controller, which is sent to the cloud computing platform for being built-in with convolutional neural networks model, convolutional neural networks, passes through pre-training,
For identifying that the voice of client can perform information, and recognition result is back to supervisory controller, supervisory controller foundation
Recognition result control voice output module or touch sensitive display module output can perform information in next step.
Convolutional neural networks model in the present embodiment can be modified or be changed by cloud computing platform, to adapt to
Different voices can perform information.The convolutional neural networks model uses three-decker, respectively input layer, hidden layer and defeated
Go out layer.
The convolutional neural networks crossed using this pre-training can be can perform information to the voice of client and are identified, here
The training sample of second convolutional neural networks includes the various expression of the Chinese meaning of the banking term such as " inquiry ", " transferring accounts "
Form, and it is not limited to above-mentioned term;Simultaneously including dialect, foreign language and it is various can be understood as " inquire about " after explanation, " turn
The voice of account ";By the training to above-mentioned training sample, convolutional neural networks model is obtained, the language using the model to client
Sound is identified, if being identified as " inquiring about ", control voice output module or touch-sensitive display export corresponding Query Information
And query page, if being identified as other orders, control voice output module or touch-sensitive display export corresponding information.This
The control system of robot is combined by embodiment with speech recognition, makes that robot is more intelligent, more convenient operation.
Moving cell include 13,2 driving wheels 12 of 2 driving wheels 12 and 4 driven pulleys be arranged on chassis both sides, 4
Individual driven pulley 13 is arranged on the surrounding on chassis.It is big that UWB positioning anchor points in autonomous localization and navigation system are evenly distributed on bank
On the ceiling in the Room, autonomous localization and navigation system can allow robot to lead visitor when client's transacting business in need
Handled to the sales counter specified at family.When robot detects that front has barrier to block, robot can path planning again, keep away
Blocking for barrier is opened, goes to destination;Simultaneously the system can also create any space cartographic information be stored in it is local
Upload to simultaneously in bank's Cloud Server.Battery 14 in robot is when electricity is less than default charge value, moving cell control
The juice point that robot is moved in Bank Hall carries out automatic charging.
The present embodiment can autonomous its nearest client of detective distance, pass through voice output and opened with display output and client
Interaction.To ensure that client handles the security of bank finance business, there is provided the combination of more bio-identifications, include bank card
Card reader, second-generation ID card reader, iris scanner, image unit and fingerprint capturer, and according to the business nature of bank,
Different recognition combinations is provided with for the banking of different amounts, preliminary authentication uses bank's card reader, follow-up checking
Using iris information, finger print information and the face information for being difficult to assume another's name.Assistant robot of the present utility model can not only undertake
The task of most of staff, and there is firm safety assurance in task process is performed, bank card can be avoided
The behavior falsely used.
The preferred embodiment of the application is the foregoing is only, is not limited to the application, for the skill of this area
For art personnel, the application can have various modifications and variations.It is all within spirit herein and principle, made any repair
Change, equivalent substitution, improvement etc., should be included within the protection domain of the application.
Claims (9)
- A kind of 1. banking assistant robot based on more biometric informations, it is characterised in that:Including robot body and Chassis, chassis have the first control unit, telecontrol equipment and guider, and telecontrol equipment and guider are used to realize robot Autonomous and the function that keeps in obscurity;The robot body has the second control for carrying out radio communication with the first control unit single Member, the infrared induction module being connected with the second control unit, display module and voice output module, infrared induction module are used to examine Client nearest apart from robot in Bank Hall is surveyed, and sends result to the second control unit, the second control unit and first Control unit Control on Communication machine people moves to the client;When being moved to apart from client's setpoint distance, the second control unit Control voice output module output setting sentence, while the second control unit controls display module to show the bank that can currently handle Financial business, voice output module are used to guide client to proceed by information exchange with robot with touch sensitive display module;It is described Robot body also has bank's card reader, image unit, iris scanner, second-generation ID card reader and fingerprint collecting Device;It is single using bank's card reader, shooting when the bank finance business that the customer selecting is handled needs authentication One or more in member, iris scanner, second-generation ID card reader and fingerprint capturer are verified.
- 2. the banking assistant robot according to claim 1 based on more biometric informations, it is characterised in that:Institute Stating robot body also has voice acquisition module, and the voice for obtaining client can perform information, pass through the second control unit Send to the cloud computing platform for being built-in with convolutional neural networks model, the convolutional neural networks pass through pre-training, for identifying The voice of client can perform information, and recognition result is back into the second control unit, and the second control unit is according to recognition result Control voice output module or touch sensitive display module output can perform information in next step.
- 3. the banking assistant robot according to claim 1 based on more biometric informations, it is characterised in that:Institute Stating robot body also has embedded printer, and when client needs to handle the bank finance business, row is provided for client The team's number of taking service.
- 4. the banking assistant robot according to claim 1 based on more biometric informations, it is characterised in that:Institute Stating robot body also has electricity self-test unit, for detecting robot supplying cell electricity, when battery electric quantity is less than setting During value, the first control unit is sent a command to, the first control unit controls the telecontrol equipment to be moved to filling in Bank Hall Automatic charging is carried out at electricity.
- 5. the banking assistant robot according to claim 1 based on more biometric informations, it is characterised in that:Institute Stating telecontrol equipment includes the 3rd control unit, motor, motor driver, driving wheel and driven pulley, the connection of motor driver one end 3rd control unit, other end connection motor, motor control driving wheel and driven pulley, driving wheel to be arranged on by motor driver The both sides on chassis, driven pulley are arranged on the surrounding on chassis, and the 3rd control unit is connected with the first control unit.
- 6. the banking assistant robot according to claim 5 based on more biometric informations, it is characterised in that:Institute Stating guider includes laser radar, ultrasonic radar and UWB positioners, and laser radar and UWB positioners are respectively with One control unit is connected, and ultrasonic radar is connected with the 3rd control unit.
- 7. the banking assistant robot according to claim 6 based on more biometric informations, it is characterised in that:Institute Stating UWB positioners includes UWB positioning labels and UWB positioning anchor points, and UWB positioning labels are connected with the first control unit, and UWB is fixed Position anchor point is evenly distributed on the ceiling of Bank Hall.
- 8. the banking assistant robot according to claim 5 based on more biometric informations, it is characterised in that:Institute State the first control unit to communicate by wifi with the second control unit, the second control unit is led to by wifi with bank Cloud Server Letter.
- 9. the banking assistant robot according to claim 1 based on more biometric informations, it is characterised in that:Institute Stating infrared induction module has infrared thermal releasing sensor, the Customer Location nearest for detecting distance robot.
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Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107009343A (en) * | 2017-05-03 | 2017-08-04 | 山东大学 | A kind of banking assistant robot based on many biometric informations |
CN108748172A (en) * | 2018-05-29 | 2018-11-06 | 塔米智能科技(北京)有限公司 | A kind of robot welcome method, apparatus, equipment and medium |
CN109036392A (en) * | 2018-05-31 | 2018-12-18 | 芜湖星途机器人科技有限公司 | Robot interactive system |
CN110385723A (en) * | 2018-04-17 | 2019-10-29 | 株式会社日立大厦系统 | Guided robot system and speech selection method |
CN110385721A (en) * | 2018-04-18 | 2019-10-29 | 南京奥拓电子科技有限公司 | Robot queuing number-taking method based on interactive voice and autonomous |
CN110942053A (en) * | 2019-12-30 | 2020-03-31 | 神思电子技术股份有限公司 | Intelligent accompanying integrated machine |
CN114664027A (en) * | 2022-03-30 | 2022-06-24 | 中国银行股份有限公司 | Intelligent ATM, control method and device thereof and computer storage medium |
CN115019461A (en) * | 2022-06-09 | 2022-09-06 | 河南省农业融资租赁股份有限公司 | Financing lease safety management system |
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2017
- 2017-05-03 CN CN201720482023.XU patent/CN206795817U/en not_active Expired - Fee Related
Cited By (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107009343A (en) * | 2017-05-03 | 2017-08-04 | 山东大学 | A kind of banking assistant robot based on many biometric informations |
CN107009343B (en) * | 2017-05-03 | 2024-04-23 | 山东大学 | Banking assistant robot based on multiple biological identification information |
CN110385723A (en) * | 2018-04-17 | 2019-10-29 | 株式会社日立大厦系统 | Guided robot system and speech selection method |
CN110385721A (en) * | 2018-04-18 | 2019-10-29 | 南京奥拓电子科技有限公司 | Robot queuing number-taking method based on interactive voice and autonomous |
CN108748172A (en) * | 2018-05-29 | 2018-11-06 | 塔米智能科技(北京)有限公司 | A kind of robot welcome method, apparatus, equipment and medium |
CN109036392A (en) * | 2018-05-31 | 2018-12-18 | 芜湖星途机器人科技有限公司 | Robot interactive system |
CN110942053A (en) * | 2019-12-30 | 2020-03-31 | 神思电子技术股份有限公司 | Intelligent accompanying integrated machine |
CN114664027A (en) * | 2022-03-30 | 2022-06-24 | 中国银行股份有限公司 | Intelligent ATM, control method and device thereof and computer storage medium |
CN115019461A (en) * | 2022-06-09 | 2022-09-06 | 河南省农业融资租赁股份有限公司 | Financing lease safety management system |
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