CN204667447U - The service quality of technical service follows the tracks of safeguards system - Google Patents
The service quality of technical service follows the tracks of safeguards system Download PDFInfo
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- CN204667447U CN204667447U CN201520412738.9U CN201520412738U CN204667447U CN 204667447 U CN204667447 U CN 204667447U CN 201520412738 U CN201520412738 U CN 201520412738U CN 204667447 U CN204667447 U CN 204667447U
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Abstract
The utility model relates to networking technology area, particularly a kind of service quality of technical service follows the tracks of safeguards system, comprise internet and be used for collecting client to the service quality tracking server of the service quality assessment information of technical service, described internet is connected with service quality tracking server, described internet is connected with multiple assessment terminal, described service quality tracking server be used for the guarantee dispatching center that the technical service not up to standard to service quality carry out follow-up service and be connected.After adopting said structure, respectively by hand-held assessment terminal, online assessment terminal and customer service assessment terminal, service quality assessment is carried out to the technical service completed, then data are aggregated into service quality tracking server by internet, the technical service not up to standard to service quality sends to and ensures that dispatching center carries out follow-up service, thus the service quality of safeguards technique service.
Description
Technical field
The utility model relates to networking technology area, and the service quality of particularly a kind of technical service follows the tracks of safeguards system.
Background technology
Technical service refers to that production marketing is to after user after sale, until product use life of product termination long process in, enterprise in line with user first principle and wholeheartedly for user serve aim, meet the activity that user proposes required a series of services.When external, domestic technique service market is increasingly competitive now, the factor who can prevail over competition is a lot.But the enterprise after sale domestic and international enterprise of this link of technical service all pays much attention to, the height of service level determines enterprise's success or failure in market competition.
Chinese invention patent application CN102143389 A discloses a kind of IPTV QoS guarantee system, comprise and arranging and the management server of IPTV system head end and the subjective quality assessment device being arranged at each IPTV terminal, management server connects each subjective quality assessment device by IPTV system network, and this subjective quality assessment device is a service quality control module being integrated in IPTV terminal Set Top Box.Although the system architecture of this invention is simple, its service quality evaluation safeguards system is perfect not.
Summary of the invention
The utility model technical issues that need to address provide a kind of perfect technical service service quality to follow the tracks of safeguards system.
For solving above-mentioned technical matters, the service quality of the utility model technical service is followed the tracks of safeguards system and is comprised internet and be used for collecting client to the service quality tracking server of the service quality assessment information of technical service, described internet is connected with service quality tracking server, described internet is connected with multiple assessment terminal, described service quality tracking server be used for the guarantee dispatching center that the technical service not up to standard to service quality carry out follow-up service and be connected.
Further, described assessment terminal comprises hand-held assessment terminal, online assessment terminal and customer service assessment terminal.
Further, described hand-held assessment terminal comprises grading module and wireless transmitter module, and described wireless transmitter module and mobile radio communication communicate to connect, and described mobile radio communication is connected with internet communication.
Further, described online assessment terminal comprises assessment data acquisition server and some online assessment ports, and described assessment data acquisition server is connected with internet, and described online assessment port is connected with assessment data acquisition server.
Further, described customer service assessment terminal comprises customer care server, main frame and phone, and the corresponding phone of each main frame, described phone is connected with customer care server by main frame, and described customer care server is connected with internet.
After adopting said structure, respectively by hand-held assessment terminal, online assessment terminal and customer service assessment terminal, service quality assessment is carried out to the technical service completed, then data are aggregated into service quality tracking server by internet, the technical service not up to standard to service quality sends to and ensures that dispatching center carries out follow-up service, thus the service quality of safeguards technique service.
Accompanying drawing explanation
Below in conjunction with the drawings and specific embodiments, the utility model is described in further detail.
Fig. 1 is the structural representation of the service quality tracking safeguards system of the utility model technical service.
In figure: 1 is hand-held assessment terminal, and 2 for assess terminal on the net, 3 is customer service assessment terminal, and 4 is mobile radio communication, and 5 is internet, and 6 is service quality tracking server, and 7 for ensureing dispatching center
101 is grading module, and 102 is wireless transmitter module, and 201 is assessment data acquisition server, and 202 for assess port on the net, and 301 is customer care server, and 302 is main frame, and 303 is phone
Embodiment
As shown in Figure 1, the service quality of the utility model technical service is followed the tracks of safeguards system and is comprised internet 5 and be used for collecting client to the service quality tracking server 6 of the service quality assessment information of technical service, described internet 5 is connected with service quality tracking server 6, and described internet 5 is connected with multiple assessment terminal.Described service quality tracking server 6 be used for the guarantee dispatching center 7 that the technical service not up to standard to service quality carry out follow-up service and be connected.
Further, described assessment terminal comprises hand-held assessment terminal 1, online assessment terminal 2 and customer service assessment terminal 3.
Further, described hand-held assessment terminal 1 comprises grading module 101 and wireless transmitter module 102, and described wireless transmitter module 101 communicates to connect with mobile radio communication 4, and described mobile radio communication 4 communicates to connect with internet 5.
Further, described online assessment terminal 2 comprises assessment data acquisition server 201 and some online assessment ports 202, assesses the host computer that port 202 can be client on the net here.Described assessment data acquisition server 201 is connected with internet 5, and described online assessment port 202 is connected with assessment data acquisition server 201.
Further, described customer service assessment terminal 3 comprises customer care server 301, main frame 302 and phone 303, the corresponding phone of each main frame, described phone 303 is connected with customer care server 301 by main frame 302, and described customer care server 301 is connected with internet 5.
Principle of work of the present utility model is as follows: in present embodiment, after each technical service completes, client is assessed by the process of grading module to technical service of hand-held assessment terminal 1, and then assessment data is transferred to customer care server 301 by mobile radio communication 4 and internet 5 by unlimited transmitter module 102.Because technical service is long-term, so client can also carry out the service quality of online evaluation technical service after technical service completes by online assessment terminal 2; Or the service quality assessment of correlation technique service is carried out by customer service assessment terminal 3 of making a telephone call to.Then the assessment data of each assessment terminal is aggregated into service quality tracking server 6, service quality tracking server 6 ensures dispatching center 7 by judging technical service data not up to standard to be transferred to, carry out the scheduling of technical service again, thus the service quality of safeguards technique service.
Although the foregoing describe embodiment of the present utility model; but those skilled in the art are to be understood that; these only illustrate; various changes or modifications can be made to present embodiment; and not deviating from principle of the present utility model and essence, protection domain of the present utility model is only defined by the appended claims.
Claims (5)
1. the service quality of a technical service follows the tracks of safeguards system, it is characterized in that: comprise internet and be used for collecting client to the service quality tracking server of the service quality assessment information of technical service, described internet is connected with service quality tracking server, described internet is connected with multiple assessment terminal, described service quality tracking server be used for the guarantee dispatching center that the technical service not up to standard to service quality carry out follow-up service and be connected.
2. follow the tracks of safeguards system according to the service quality of technical service according to claim 1, it is characterized in that: described assessment terminal comprises hand-held assessment terminal, online assessment terminal and customer service assessment terminal.
3. follow the tracks of safeguards system according to the service quality of technical service according to claim 2, it is characterized in that: described hand-held assessment terminal comprises grading module and wireless transmitter module, described wireless transmitter module and mobile radio communication communicate to connect, and described mobile radio communication is connected with internet communication.
4. follow the tracks of safeguards system according to the service quality of technical service according to claim 2, it is characterized in that: described online assessment terminal comprises assessment data acquisition server and some online assessment ports, described assessment data acquisition server is connected with internet, and described online assessment port is connected with assessment data acquisition server.
5. follow the tracks of safeguards system according to the service quality of technical service according to claim 2, it is characterized in that: described customer service assessment terminal comprises customer care server, main frame and phone, the corresponding phone of each main frame, described phone is connected with customer care server by main frame, and described customer care server is connected with internet.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201520412738.9U CN204667447U (en) | 2015-06-16 | 2015-06-16 | The service quality of technical service follows the tracks of safeguards system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201520412738.9U CN204667447U (en) | 2015-06-16 | 2015-06-16 | The service quality of technical service follows the tracks of safeguards system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN204667447U true CN204667447U (en) | 2015-09-23 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201520412738.9U Expired - Fee Related CN204667447U (en) | 2015-06-16 | 2015-06-16 | The service quality of technical service follows the tracks of safeguards system |
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| CN (1) | CN204667447U (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109284923A (en) * | 2018-09-19 | 2019-01-29 | 西安绿海生物科技有限公司 | Innovative quality assurance and service collaboration system applied to the production of plant source biological agent |
-
2015
- 2015-06-16 CN CN201520412738.9U patent/CN204667447U/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109284923A (en) * | 2018-09-19 | 2019-01-29 | 西安绿海生物科技有限公司 | Innovative quality assurance and service collaboration system applied to the production of plant source biological agent |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20150923 Termination date: 20180616 |
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| CF01 | Termination of patent right due to non-payment of annual fee |