CN203206259U - Centralized charging management system - Google Patents
Centralized charging management system Download PDFInfo
- Publication number
- CN203206259U CN203206259U CN 201320153589 CN201320153589U CN203206259U CN 203206259 U CN203206259 U CN 203206259U CN 201320153589 CN201320153589 CN 201320153589 CN 201320153589 U CN201320153589 U CN 201320153589U CN 203206259 U CN203206259 U CN 203206259U
- Authority
- CN
- China
- Prior art keywords
- server
- interface
- management system
- centralized
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Images
Abstract
The utility model discloses a centralized charging management system which can perform remote monitoring management on charging of IVR (Interactive Voice Response) business distributed in various regions. The centralized charging management system comprises charging servers distributed in various regions and establishing communication connection with corresponding region IVR servers; the IVR servers and PSTN gateways establish communication connection; each charging server at least establishes communication connection with an order interface of a charging platform of a corresponding operator and also establishes communication connection with a central monitoring server.
Description
Technical field
The utility model relates to field of computer technology, relates in particular to a kind of centralized far management system.
Background technology
The phone Fancy Match is a kind of IVR (Interactive Voice Response, interactive voice answering) business.Phone Fancy Match system belongs to large-scale call voice amusement community, serves the vast people, and what we needed is the system of a job in 7*24 hour.Because system need to collect normal exploitation and the operation that certain expense is kept system to the user that membership service is provided, therefore the billing interface as system also must guarantee normal operation in 7*24 hour.But because the operator's interface that docks with billing interface also might produce various faults in During Process of Long-term Operation, this also is to cause the billing interface of Fancy Match can't provide for the user one of reason of normal service billing process in running, situation about breaking down except operator's interface, the environment of Fancy Match system billing interface self-operating also might cause billing interface to break down, and these environment comprise that mainly the basic environments such as network, operating system change.When system breaks down the user order/quit the subscription of/situation about can not process will appear when buying the Fancy Match product, not only allow Fancy Match owing to the service fee that can not collect the user causes economically loss, user's experience is in use had a greatly reduced quality.The different operators of national most area because the Fancy Match system distributes, this is just so that billing interface and disunity, and the fault that occurs simultaneously is also inconsistent, can't form the unified processing scheme in the whole nation and the method for supervising of fault.Therefore use artificial monitoring billing interface fault and form processing scheme so that the decline of the rapid property of the agility of handling failure.Cause therefrom ordering/countermanding/purchase data goes out the possibility of active, thereby can not judge correctly whether the user finishes corresponding business procedure at operator's platform, if things go on like this must cause the user to system's resentful attitudes, reduce the operation income of system.Therefore to guarantee that we can normal operation in 7*24 hour must carry out in advance design of scheme to the various faults that billing interface may occur by billing interface, gather corresponding interface fault data, analyze gathering fault data, formation has at first suggestive scheme guiding attendant and carries out troubleshooting, the normal operating condition of restoration interface.
The utility model content
Main purpose of the present utility model is to disclose a kind of centralized far management system, carries out remote monitoring and administration with the charging to the IVR business of distribution various places.
For reaching above-mentioned purpose, the utility model discloses a kind of centralized far management system, comprising:
Distribution various places and the accounting server that establishes a communications link with the ivr server of corresponding area, described ivr server and PSTN gateway establish a communications link, respectively this accounting server establishes a communications link with the order interface of the charging platform of respective operator at least, and respectively this accounting server is also set up with central monitoring server communication connection is arranged.
The utility model embodiment has the following advantages at least:
Can carry out remote monitoring and administration to the call charge service of various places by central monitoring server, reduce human cost, improve operating efficiency.
Description of drawings
Fig. 1 is the block diagram of the centralized far management system that provides of the utility model embodiment.
Embodiment
Below in conjunction with Figure of description specific implementation of the present utility model is done a detailed description.
Embodiment one
The present embodiment discloses a kind of centralized far management system.
As shown in Figure 1, this system comprises distribution various places and the accounting server 2 that establishes a communications link with the ivr server 1 of corresponding area, described ivr server and PSTN gateway establish a communications link, respectively this accounting server establishes a communications link with the order interface of the charging platform of respective operator at least, and respectively this accounting server is also set up with central monitoring server 3 communication connection is arranged.
Based on above-mentioned framework, (be called for short: Fancy Match) as example so that the phone Fancy Match of our company is professional, central monitoring server is when processing the charging fault, at first the fault data of billing interface running status gathered, then by after the information that collects is analyzed, judge whether abnormal of interface current state, determine simultaneously the unusual reason that produces, draw available maintenance information, thereby the fault for the attendant provides available maintenance information to be correlated with timely solution improves user's Experience Degree.
In the present embodiment, judge each accounting server interface whether normally operation can judge by the heartbeat packet between billing interface and the central monitoring server, when its billing interface and central monitoring server surpass n(n=3) inferior (being spaced apart alternately 1 minute) do not have when mutual at every turn, then might our billing interface be in that network disconnects or billing interface is in the state that can't recover, central server then prompting maintenance personnel checks whether the interface that correspondingly goes breaks down.
Because the billing interface of our various places accounting server carries out alternately with the corresponding interface of operator's charging platform, therefore the charging fault appears except meeting occurs in our billing interface, also might occur on the interface of operator, in order to safeguard normal operation in billing interface 7*24 hour, the fault that must occur in running the interface of operator and Fancy Match billing interface operation troubles are predicted and are analyzed, be convenient to accurately and timely to analyze and to locate guilty culprit when breaking down, as then inform the phenomenon of the fault of the other side's interface for operator's interface fault, allow it process relevant fault, as being our interface fault, the processing of then being correlated with according to the information of fault location, thereby guarantee that the Fancy Match system business can move by 7*24 normally, improve user's Experience Degree, increase the operation income of system.
In the present embodiment, in order to guarantee that fault data is transferred to central monitoring server timely and accurately, therefore realize first identical host-host protocol between each accounting server billing interface and the central monitoring server at this end, because self-defining socket agreement can reduce taking of the network bandwidth in transmission course, therefore between server and individual billing interface, set the host-host protocol that both sides can resolve, finish the stable transfer of fault data with this.Wherein, central monitoring server can judge whether dependent failure appears at the billing interface of respective operator by the characteristic value of returning after the analysis office side interface deal with data; Such as: send can not receive the feedback of office side charging platform after the data or wait for some particular characteristic value (as: characteristic value 2010 of characterization database fault etc.) of returning after the overtime or office side's processing of the interface feedback of operator, all interface or the network of explanation office side have gone wrong; In addition, can not order if a certain user only occurs, then may be user's call attribute problem, such as arrearage, and the reason that can request office side inquiring user can not order, and make accurate fault according to the characteristic value that office side returns and judge.
Based on above-mentioned framework and internal signal operating process, the framework of accounting server is mainly taked 3 layer framework patterns, is divided into Business treatment from top to bottom, messaging layer, transport network layer.
[Business treatment]: the interests of call charge service and user and operator are closely bound up, deduct fees the time must allow user's transparent consumption, know how many customized related services need to spend, operator provides operation platform simultaneously, also need being divided into that income is correlated with, therefore between two interests entities, must just can finish the customized of a business by service interaction repeatedly.At first the user will be to the application of Fancy Match billing interface initiation order in the whole reciprocal process, Fancy Match sends to operator to user's information and carries out authentication (checking user's attribute), determine whether the user can order, authentication is by then notifying the subscription authentication result, initiated to order by the user, the Fancy Match billing interface receives after the subscription request that then the ordering platform that user's business application is sent to operator orders, then the result feedback user who orders, thereby finish the reciprocal process of whole order business.Therefore, the main completing user of Business treatment is mutual in operator's subscription procedure of mutual and user at the call charge service of Fancy Match platform, realization user subscription procedure seamless service interaction between Fancy Match and operator, the responsibility of clear and definite mutual each side.
[messaging layer]: between Fancy Match billing interface and the operator is to carry out service interaction by the message of mutual agreement alternately, therefore each business procedure has one or more service message, by these message user's solicited message and user's information is packed, by the billing interface of Internet Transmission to operator, thereby the completing user business information is mutual.In order can between the interface of the billing interface of operator and Fancy Match, to carry user's information, the definition that both sides are correlated with to the message of each service needed, according to definition user's information is carried out that message is packed or message unpacks, thereby finishing service provides Information base alternately.
[transport network layer]: after message is set up, need between Fancy Match billing interface and operator's billing interface, carry out mutual, must finish by network the transmission of message, transport network layer is finished the mutual last process of the message of both sides' interface, set up the passage of interacting message between bipartite interface, finishing both sides' interface is to finish the message interaction process that a certain business is carried out.
What remark additionally is: in Fancy Match, the user initiates professional service order application in Fancy Match, then the ivr server of Fancy Match sends to this professional relevant information the billing interface of the accounting server of Fancy Match, the business procedure of being decided through consultation in advance according to operator by this billing interface again carries out alternately, therefore, our accounting server need set up at least and the order interface of operator's charging platform between communication connection.In addition, in the Fancy Match business, also relate to purchase and the management of ideal money, for this reason, respectively this accounting server also is provided with subscription management unit and the ideal money administrative unit that is connected with database; Wherein, subscription management unit mainly is connected to realize the management of the order relations such as monthly payment and virtual coin with the order interface of office side, and the ideal money administrative unit belongs to our internal control, only when the user does not have virtual coin just prompting user buy from office side by ordering interface, can be not do not carry out direct interaction with the billing interface of office side.In the present embodiment, better, respectively this accounting server also can be shut down interface with tearing open of respective operator charging platform and/or the bad and doubtful debts interface establishes a communications link with the statistical analysis user property.Further, the present embodiment carries out associative operation for ease of the WEB interface of keeper's multi-point login central monitoring server, and this central monitoring server also with between the WEB server communicates by database and to be connected.
To sum up, adopt the utility model can produce following good effect:
1, locates fast the billing interface failure cause.
Since from remote collection the various places billing interfaces fault data and be transferred to central server, so that data centralization and be convenient to analyze, do not need to come the billing interface of various places artificially seen by the mode of making an inspection tour to look into, prevent from making an inspection tour the space and break down and to wait for that the tour of next round could find.So more can efficiently find fast the interface that fault occurs, the reason that breaks down according to the quick locating interface of data that collects simultaneously.
2, form efficient troubleshooting scheme.
The processing scheme of the fault of various normal appearance because system prestores, when billing interface breaks down, central monitoring server can be according to the type that breaks down, form initial processing scheme, the attendant investigates according to the scheme that forms and recovers, can be within the shortest time the normal operation of restoration interface, professional probability can not appear thereby reduced the long-time paralysis of billing interface.Guarantee interface normal operation in 7*24 hour.
Above disclosed only be several specific embodiment of the present utility model, still, the utility model is not limited thereto, the changes that any person skilled in the art can think of all should fall into protection range of the present utility model.
Claims (5)
1. a centralized far management system is characterized in that, comprising:
Distribution various places and the accounting server that establishes a communications link with the ivr server of corresponding area, described ivr server and PSTN gateway establish a communications link, respectively this accounting server establishes a communications link with the order interface of the charging platform of respective operator at least, and respectively this accounting server is also set up with central monitoring server communication connection is arranged.
2. centralized far management system according to claim 1 is characterized in that, respectively this accounting server comprises subscription management unit and the ideal money administrative unit that is connected with database.
3. centralized far management system according to claim 1 and 2 is characterized in that, respectively this accounting server is also shut down interface with tearing open of respective operator charging platform and/or the bad and doubtful debts interface establishes a communications link with the statistical analysis user property.
4. centralized far management system according to claim 1 and 2 is characterized in that, communicates by database between described central monitoring server and the WEB server to be connected.
5. centralized far management system according to claim 3 is characterized in that, communicates by database between described central monitoring server and the WEB server to be connected.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201320153589 CN203206259U (en) | 2013-03-29 | 2013-03-29 | Centralized charging management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201320153589 CN203206259U (en) | 2013-03-29 | 2013-03-29 | Centralized charging management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN203206259U true CN203206259U (en) | 2013-09-18 |
Family
ID=49150315
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 201320153589 Expired - Lifetime CN203206259U (en) | 2013-03-29 | 2013-03-29 | Centralized charging management system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN203206259U (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106101228A (en) * | 2016-06-13 | 2016-11-09 | 镇江市新创计算机系统集成有限公司 | A kind of control method of debt management |
-
2013
- 2013-03-29 CN CN 201320153589 patent/CN203206259U/en not_active Expired - Lifetime
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106101228A (en) * | 2016-06-13 | 2016-11-09 | 镇江市新创计算机系统集成有限公司 | A kind of control method of debt management |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN102998577B (en) | Unusual condition in detection and location electrical network and the system and method for power failure | |
| CN106026405B (en) | Relay protection in-service monitoring based on EMS system and analysis system | |
| CN102291617B (en) | End-to-end fault diagnosing and positioning platform of IPTV (Internet Protocol Television) business | |
| CN105917690B (en) | (NFV) system of intermodule communication, method and computer program in a network is virtualized based on network function | |
| CN106712001A (en) | Data modeling method for network message recording analysis device | |
| CN106875114A (en) | The SMS platform optimization system and method for distribution repairing maneuvering platform | |
| CN108544945A (en) | The charge of long-distance interactive electric vehicle electrically-charging equipment and fault processing system and method | |
| CN105790990B (en) | A kind of method and its system for supervising adapted telecommunication business | |
| CN112839069A (en) | Comprehensive integrated online monitoring service platform system and method for intelligent power distribution network | |
| CN107547212A (en) | A kind of charging method based on separation architecture, device and system | |
| CN104751305A (en) | Trouble analysis and repair-based intelligent interaction system and control method thereof | |
| CN101674260A (en) | Web based instant messaging system for enterprises and method thereof | |
| CN107276790A (en) | A kind of processing method and system of business work order | |
| CN106559265A (en) | A kind of cloud service provider ability integration appraisal system and examining method | |
| CN105045700A (en) | Method for monitoring user experience index of application system in real time | |
| CN102082826A (en) | Electric energy data cloud collection system and method | |
| CN107272532A (en) | A kind of electric self-service terminal method for visually monitoring and platform | |
| CN101482960A (en) | Method and system for marketing in bank hall | |
| CN107069964B (en) | A kind of intelligent distributed FA and master station-centralized FA Synergistic method | |
| CN104219090B (en) | System and method for media multipath relay transmission business quality-of-experience collaborative evaluation | |
| CN109951847A (en) | The automatic identifying method and device of a kind of pair of IMS business free call on sb. else's expense through illegal means international long-distance | |
| CN203206259U (en) | Centralized charging management system | |
| CN106920048A (en) | A kind of global train crew dormitory all-purpose card management of repast system | |
| CN104036363B (en) | Electric power power-quality information system integrated approach based on Distributed Services bus | |
| CN109768912A (en) | A kind of method and device of real-time impression information |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CX01 | Expiry of patent term | ||
| CX01 | Expiry of patent term |
Granted publication date: 20130918 |