CN203204675U - Office assisting system used in electric power customer service center - Google Patents
Office assisting system used in electric power customer service center Download PDFInfo
- Publication number
- CN203204675U CN203204675U CN 201220617000 CN201220617000U CN203204675U CN 203204675 U CN203204675 U CN 203204675U CN 201220617000 CN201220617000 CN 201220617000 CN 201220617000 U CN201220617000 U CN 201220617000U CN 203204675 U CN203204675 U CN 203204675U
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- seat
- help
- telephone service
- office
- control platform
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Abstract
The utility model discloses an office assisting system used in an electric power customer service center. A control center of the office assisting system is located at a scene management and control platform seat; a telephone service area is set as an entire assisting district; the system adopts an RS485 bus architecture. A press type help seeker is arranged at the left side of the desktop of each telephone service seat; and a monochromatic prompt light is arranged above each telephone service seat. When a worker in a certain telephone service seat needs to go away, he can press the help seeker; help seeking signals can be transmitted to the control center at the management and control platform seat; a worker at the management and control platform seat can know someone is seeking for help, and at the same time, the prompt light above the telephone service seat in which the worker is seeking for help can be lit; and a helper can come quickly and provide help. With the office assisting system adopted, direct and reliable information contact between the scene management and control platform seat and the telephone service seats can be realized, and as soon as the help seeking signals are sent out, the help seeking signals can be found, and problems can be solved on site.
Description
Technical field
The utility model relates to a kind of assistance office system.
Background technology
Electric system is concerning commercial production and resident living as the important component part of national economy.The original client service center of electric system greatly facilitates the client as the window of client and power supply enterprise's communication, has promoted the social image of enterprise.Because very busy of customer service, each traffic seat all musts be guarded or looked after all the time.When the someone has emergency condition to leave or when running into emergency condition, at this time just need the help of management and control platform seat, because the customer service field staff is more, environment is comparatively noisy, so directly call out the signal poor effect of seeking help.
Summary of the invention
The purpose of this utility model provides a kind of assistance office system for electric power client service center, can realize direct between management and control platform seat and the traffic seat, information contact reliably, finds the help signal of the traffic seat very first time, and on-the-spot solution.
In order to realize that the technical scheme that this purpose of the present utility model adopts is:
A kind of assistance office system for electric power client service center, comprise the control center that is arranged on management and control platform seat, control center connects demultplexer by the RS485 bus, demultplexer is mounted on the push type two's complementer of each traffic seat, and the push type two's complementer is connected with the warning light that is installed in traffic seat top.
Assistance office system of the present utility model control center is located at on-the-spot management and control platform seat place, and telephone traffic region is established as a whole assistance subregion; System adopts the RS485 bus architecture.In each traffic seat desktop left side the push type two's complementer is installed, monochromatic warning light is installed above each traffic seat.When the personnel on certain traffic seat need leave, he can press two's complementer, and help signal can pass to the control center of management and control platform seat, and the people of management and control platform seat can know that the someone cries for help, the warning light of the traffic seat of emergency top will be lighted simultaneously, and the help desk personnel just can before help fast.Realized direct between on-the-spot management and control platform seat and the traffic seat, information contact reliably.Find the help signal that the traffic seat very first time sends, and on-the-spot the solution.
Description of drawings
Fig. 1 is theory diagram of the present utility model.
Embodiment
As shown in Figure 1, a kind of assistance office system for electric power client service center, comprise the control center that is arranged on management and control platform seat, control center connects demultplexer by the RS485 bus, demultplexer is mounted on the push type two's complementer of each traffic seat, and the push type two's complementer is connected with the warning light that is installed in traffic seat top.
Assistance office system of the present utility model control center is located at on-the-spot management and control platform seat place, and telephone traffic region is established as a whole assistance subregion; System adopts the RS485 bus architecture.In each traffic seat desktop left side the push type two's complementer is installed, monochromatic warning light is installed above each traffic seat.When the personnel on certain traffic seat need leave, he can press two's complementer, and help signal can pass to the control center of management and control platform seat, and the people of management and control platform seat can know that the someone cries for help, the warning light of the traffic seat of emergency top will be lighted simultaneously, and the help desk personnel just can before help fast.Realized direct between on-the-spot management and control platform seat and the traffic seat, information contact reliably.Find the help signal that the traffic seat very first time sends, and on-the-spot the solution.
Claims (1)
1. assistance office system that is used for electric power client service center, it is characterized in that, comprise the control center that is arranged on management and control platform seat, control center connects demultplexer by the RS485 bus, demultplexer is mounted on the push type two's complementer of each traffic seat, and the push type two's complementer is connected with the warning light that is installed in traffic seat top.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220617000 CN203204675U (en) | 2012-11-19 | 2012-11-19 | Office assisting system used in electric power customer service center |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220617000 CN203204675U (en) | 2012-11-19 | 2012-11-19 | Office assisting system used in electric power customer service center |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN203204675U true CN203204675U (en) | 2013-09-18 |
Family
ID=49148764
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 201220617000 Expired - Lifetime CN203204675U (en) | 2012-11-19 | 2012-11-19 | Office assisting system used in electric power customer service center |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN203204675U (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104732740A (en) * | 2013-12-20 | 2015-06-24 | 刘艳红 | Positioning, registering and calling office system |
-
2012
- 2012-11-19 CN CN 201220617000 patent/CN203204675U/en not_active Expired - Lifetime
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104732740A (en) * | 2013-12-20 | 2015-06-24 | 刘艳红 | Positioning, registering and calling office system |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| C41 | Transfer of patent application or patent right or utility model | ||
| TR01 | Transfer of patent right |
Effective date of registration: 20160425 Address after: The eight district of Hangzhou city in Zhejiang province 310014 Huadian Zhaohui under No. 1 Lane Patentee after: ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID ZHEJIANG ELECTRIC POWER Co. Address before: 310019, No. 219, Jianguo Middle Road, Shangcheng District, Zhejiang, Hangzhou Patentee before: Power Supply Service Center of Zhejiang Electric Power Corp. |
|
| CX01 | Expiry of patent term |
Granted publication date: 20130918 |
|
| CX01 | Expiry of patent term |